Automotive News Retail News Feed http://www.autonews.com News, blogs and commentary from the leader in North American automotive news en-us Sun, 25 Jan 2015 06:00:00 EST Spending billions but coming up short on the trust scale http://www.autonews.com/article/20150125/BLOG06/150129847/spending-billions-but-coming-up-short-on-the-trust-scale Sun, 25 Jan 2015 09:00:00 EST To really make customers more comfortable while buying a new car, dealers should take a close look at every step of the transaction process they put a consumer through, and figure out where trust is leaking out. GM eager to squeeze more out of BDCs http://www.autonews.com/article/20150125/RETAIL06/301269994/gm-eager-to-squeeze-more-out-of-bdcs Sun, 25 Jan 2015 11:00:00 EST GM is using the Year of the Recall to reinforce the importance of operating a business development center, on both the sales and service sides of the dealership. Social isn't selling cars, Acura chief says http://www.autonews.com/article/20150125/OEM06/301269999/social-isnt-selling-cars-acura-chief-says Sun, 25 Jan 2015 00:01:00 EST The promise of social media helping dealers to sell cars has yet to be realized, says Mike Accavitti, Acura division general manager. Many auto brands pass on Super Bowl ads http://www.autonews.com/article/20150124/RETAIL03/301269947/many-auto-brands-pass-on-super-bowl-ads Sat, 24 Jan 2015 00:01:00 EST The Super Bowl has lost its allure this year for some auto brands that have used the big game to launch new products, choosing instead to use their ad budgets elsewhere. Volvo dealers embrace U.S. management shift http://www.autonews.com/article/20150124/RETAIL06/301249941/volvo-dealers-embrace-u-s-management-shift Sat, 24 Jan 2015 17:00:00 EST Dealers applaud the recent management change at Volvo Cars of North America and said having a senior executive from the home office in Sweden at the helm assures quick responses on all issues -- including product and retail support -- and signals a... Buick, GMC, riding truck wave, aim for more share gain http://www.autonews.com/article/20150124/RETAIL06/301249936/buick-gmc-riding-truck-wave-aim-for-more-share-gain Sat, 24 Jan 2015 20:00:00 EST Buick and GMC are out to gain U.S. market share again this year by riding momentum in truck and crossover sales. Getting creative to get noticed at NADA http://www.autonews.com/article/20150124/RETAIL06/301259963/getting-creative-to-get-noticed-at-nada Sat, 24 Jan 2015 17:53:07 EST Big vendors can afford the big bucks. But smaller outfits need to think outside the box if they want to get noticed by as many attendees for as few dollars as possible. Here's how some do it. VW dealers welcome profit-focused message http://www.autonews.com/article/20150124/RETAIL06/301249937/vw-dealers-welcome-profit-focused-message Sat, 24 Jan 2015 14:00:00 EST Volkswagen of America executives told dealers to expect a small uptick in U.S. sales this year as they await the early 2017 arrival of two North America-built crossovers and the promise of larger sales growth to follow. Could a Super Bowl loss deflate car sales in New England or Seattle? http://www.autonews.com/article/20150124/BLOG06/301259960/could-a-super-bowl-loss-deflate-car-sales-in-new-england-or-seattle Sat, 24 Jan 2015 16:45:00 EST Cars are emotional purchases for consumers. A Wisconsin dealer told me he got clear evidence of that this week, after the Green Bay Packers were eliminated from the NFL playoffs is heartbreaking fashion. At Kia, the No. 2 sales exec for U.S. is out http://www.autonews.com/article/20150124/RETAIL06/301249939/at-kia-the-no-2-sales-exec-for-u-s-is-out Sat, 24 Jan 2015 15:45:00 EST A year after the last major shakeup at Kia Motors America, the Korean automaker's No. 2 U.S. sales executive parted ways with the company this week. Honda bets on redesigned trucks to boost U.S. sales http://www.autonews.com/article/20150124/RETAIL06/301249933/honda-bets-on-redesigned-trucks-to-boost-u-s-sales Sat, 24 Jan 2015 15:30:00 EST Honda expects to beat last year's 1 percent U.S. sales increase as it breathes new life into its truck lineup in 2015. BMW modernizes operations as sales rise http://www.autonews.com/article/20150124/RETAIL06/301249930/bmw-modernizes-operations-as-sales-rise Sat, 24 Jan 2015 16:00:00 EST BMW is investing behind the scenes in North America to support its rising U.S. sales volume. Last week, the company opened a regional parts distribution center in Redlands, Calif. Michelle Primm of Cascade Auto Group named Woman of the Year http://www.autonews.com/article/20150124/RETAIL06/301259965/michelle-primm-of-cascade-auto-group-named-woman-of-the-year Sat, 24 Jan 2015 17:52:57 EST Michelle Primm, managing partner of Cascade Auto Group in Cuyahoga Falls, Ohio, received the Barbara Cox Anthony Automotive Woman of the Year award from Cox Automotive on Saturday. NADA offers a dealers' guide to federal advertising rules http://www.autonews.com/article/20150124/RETAIL06/301259964/nada-offers-a-dealers-guide-to-federal-advertising-rules Sat, 24 Jan 2015 17:53:03 EST NADA announced a new Dealer Guide to Federal Advertising Requirements aimed at helping dealerships avoid trouble with the Federal Trade Commission, especially over advertising for lease and finance terms. Quick question http://www.autonews.com/article/20150124/RETAIL06/301259961/quick-question Sat, 24 Jan 2015 17:53:16 EST Is the steady drumbeat of recalls spooking your customers? Cadillac chief strives to reassure anxious dealers http://www.autonews.com/article/20150124/RETAIL06/301249940/cadillac-chief-strives-to-reassure-anxious-dealers Sat, 24 Jan 2015 15:15:00 EST Cadillac President Johan de Nysschen sought to reassure dealers at the brand's make meeting that he isn't out to eliminate stores, though he offered few details about the broad facility-investment plan that he outlined earlier this week. Subaru urges dealers to invest in stores http://www.autonews.com/article/20150124/RETAIL06/301259967/subaru-urges-dealers-to-invest-in-stores Sat, 24 Jan 2015 17:37:53 EST With record U.S. sales for seven years in a row, Subaru has become an enviable brand. It is now urging dealers to invest in their stores and expand service facilities. Tom Doll, president of Subaru of America, spoke here with Staff Reporter Diana T. Mercedes to send U.S. dealers greater share of global output http://www.autonews.com/article/20150124/RETAIL06/301249944/mercedes-to-send-u-s-dealers-greater-share-of-global-output Sat, 24 Jan 2015 16:00:00 EST Mercedes-Benz dealers will receive a greater share of the brand's global production this year after experiencing tight supplies in 2014, U.S. chief Steve Cannon said Saturday. Chevy banks on new models to end stretch of U.S. share loss http://www.autonews.com/article/20150124/RETAIL06/301249938/chevy-banks-on-new-models-to-end-stretch-of-u-s-share-loss Sat, 24 Jan 2015 14:15:00 EST Chevrolet this year expects to snap its string of three straight years of US market share declines by capitalizing on its revitalized truck lineup, as the brand moves to put its safety-recall problems behind it. Lincoln, counting on Black Label for conquests, to expand program to more states http://www.autonews.com/article/20150124/RETAIL06/301249942/lincoln-counting-on-black-label-for-conquests-to-expand-program-to Sat, 24 Jan 2015 16:00:00 EST Lincoln's new Black Label program, which offers customized themes and an elite level of customer service, is helping the brand make conquest sales and will expand to dealerships in more states in the second half of 2015, executives with the... Mini dealers to keep popular customer satisfaction program; sales expected to return to '13 levels http://www.autonews.com/article/20150124/RETAIL06/301249934/mini-dealers-to-keep-popular-customer-satisfaction-program-sales Sat, 24 Jan 2015 14:30:00 EST Mini told its US dealers Saturday that the brand will continue its popular 'Motorer Obsession' program that reimburses dealers when they go above and beyond the call to exceed customer's expectations. Ford dealers want U.S. market share back http://www.autonews.com/article/20150124/RETAIL06/301219992/ford-dealers-want-u-s-market-share-back Sat, 24 Jan 2015 14:15:00 EST Ford's new sales chiefs aim to recapture the 1 point of U.S. market share that the brand gave up in the past year. Subaru dealers seek more cars even as growth slows http://www.autonews.com/article/20150124/RETAIL06/301249935/subaru-dealers-seek-more-cars-even-as-growth-slows Sat, 24 Jan 2015 13:30:00 EST Subaru dealers told the factory they want more cars as the brand heads into what's promised to be another record year. New product, new marketing are key for Hyundai http://www.autonews.com/article/20150124/RETAIL06/301249997/new-product-new-marketing-are-key-for-hyundai Sat, 24 Jan 2015 14:00:00 EST From 2008 to 2011, fresh-looking Hyundai sedans arrived in U.S. showrooms, and Hyundai dealers were able to seize on the competition's struggles. The brand's market share expanded from 3 percent to 5.1 percent. For 2014, the number was down to 4. McConaughey spots, MKC fuel Lincoln optimism http://www.autonews.com/article/20150124/RETAIL06/301259974/mcconaughey-spots-mkc-fuel-lincoln-optimism Sat, 24 Jan 2015 14:00:00 EST 2014 not only halted Lincoln's three-year streak of declining sales, it produced the brand's biggest year-over-year gain since 1997. Dealership group invests for 'nice, exciting, fun' stores http://www.autonews.com/article/20150124/RETAIL06/301259976/dealership-group-invests-for-nice-exciting-fun-stores Sat, 24 Jan 2015 14:00:00 EST Merit Earl Fields was sales manager at Cadillac before becoming a Cadillac dealer on Chicago's North Shore in 1971. Subaru dealers focus on serving all those customers http://www.autonews.com/article/20150124/RETAIL06/301259980/subaru-dealers-focus-on-serving-all-those-customers Sat, 24 Jan 2015 14:00:00 EST It's a good time to be a Subaru dealer, says Bob Alvine, chairman of the Subaru National Dealer Advisory Board. Dealers: 'Product, product, product, we want product' http://www.autonews.com/article/20150124/RETAIL06/301259981/dealers-product-product-product-we-want-product Sat, 24 Jan 2015 14:00:00 EST If anyone understands that it's darkest before the dawn, it's Mitsubishi dealers. After a harsh few years in which onlookers openly debated Mitsubishi's odds of survival in the U.S. Second-chance store lets staff shine http://www.autonews.com/article/20150124/RETAIL06/301259982/second-chance-store-lets-staff-shine Sat, 24 Jan 2015 14:00:00 EST At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles at other nearby AutoNation dealerships. New products, strong margins delight Lexus dealers http://www.autonews.com/article/20150124/RETAIL06/301259984/new-products-strong-margins-delight-lexus-dealers Sat, 24 Jan 2015 14:00:00 EST Lexus expanded its lineup to 11 nameplates from nine last year with the new NX crossover, for which Lexus is targeting 40,000 sales in 2015, and the sporty RC coupe that's attracting new customers to the brand. Kia dealers prepare for an off-lease blitz in 2015 http://www.autonews.com/article/20150124/RETAIL06/301259985/kia-dealers-prepare-for-an-off-lease-blitz-in-2015 Sat, 24 Jan 2015 14:00:00 EST Several years after Kia Motors America hit the gas on leasing to accelerate its growth, Kia dealers are readying their certified pre-owned programs for a wave of cars. Urban-living trend a chance to branch out and up http://www.autonews.com/article/20150124/RETAIL06/301259986/urban-living-trend-a-chance-to-branch-out-and-up Sat, 24 Jan 2015 14:00:00 EST Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway. Creative pairing: 2 dealers innovate as partners http://www.autonews.com/article/20150124/RETAIL06/301259987/creative-pairing-2-dealers-innovate-as-partners Sat, 24 Jan 2015 14:00:00 EST After toiling to revitalize separate single-point dealerships in the Detroit area, two childhood friends merged and expanded operations to compete with larger groups. "It's not an acquisition, but a partnership," says Sam Slaughter. A terrible wreck, but not a total loss http://www.autonews.com/article/20150124/RETAIL06/301259988/a-terrible-wreck-but-not-a-total-loss Sat, 24 Jan 2015 14:00:00 EST Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since. FandI departments need a farm team http://www.autonews.com/article/20150124/RETAIL06/301259991/fi-departments-need-a-farm-team Sat, 24 Jan 2015 14:00:00 EST The term 'succession planning' is usually applied to dealer principals, but it can apply to FandI managers, too. Service lanes can become source of used-car inventory http://www.autonews.com/article/20150124/RETAIL06/301259992/service-lanes-can-become-source-of-used-car-inventory Sat, 24 Jan 2015 14:00:00 EST Brian Benstock has found that his own service department is the best place to shop for used vehicles. When the general manager of Paragon Honda in Woodside, N.Y. Cardinale group makeover flexes digital muscle http://www.autonews.com/article/20150124/RETAIL06/301259993/cardinale-group-makeover-flexes-digital-muscle Sat, 24 Jan 2015 14:00:00 EST In 2008, the recession was raging, and dealer Joe Cardinale decided to make some changes. AutoNation aims to beef up service http://www.autonews.com/article/20150124/RETAIL06/301259995/autonation-aims-to-beef-up-service Sat, 24 Jan 2015 14:00:00 EST AutoNation Inc., the nation's largest dealership group, plans to expand its service business by year end, adding 400 technicians and increasing its express service operations to 180 stores from 80 now. Riding Macan's strength, a 50,000 year is within sight http://www.autonews.com/article/20150124/RETAIL06/301259996/riding-macans-strength-a-50000-year-is-within-sight Sat, 24 Jan 2015 14:00:00 EST After five straight years of sales increases, dealers are looking for Porsche's U.S. leadership to remain careful about new goals. High confidence in product after the Year of the Recall http://www.autonews.com/article/20150124/RETAIL06/301259997/high-confidence-in-product-after-the-year-of-the-recall Sat, 24 Jan 2015 14:00:00 EST Chevrolet dealers were put to the test in 2014, with about 70 recall campaigns that sent millions of vehicles through their service lanes. On the one hand, it was a time-sucking distraction for dealers. But Chevy still managed to increase U.S. Miller learned from his dad and learned how to delegate http://www.autonews.com/article/20150124/RETAIL06/301259999/miller-learned-from-his-dad-and-learned-how-to-delegate Sat, 24 Jan 2015 14:00:00 EST Greg Miller, 48, learned a lot about the car business from his father, Larry H. Miller. But he is a very different leader from his dad. North of U.S. border, big dealer groups emerge on 2 fronts http://www.autonews.com/article/20150124/BLOG06/301259969/north-of-u-s-border-big-dealer-groups-emerge-on-2-fronts Sat, 24 Jan 2015 11:00:00 EST The United States generates far more new-vehicle sales than its northern neighbor, but Canada is looking more like America in one area: Dealer groups are getting bigger. Porsche recalls 13,500 Cayennes, Panameras to fix fuel-seal flaw http://www.autonews.com/article/20150124/OEM11/150129861/porsche-recalls-13500-cayennes-panameras-to-fix-fuel-seal-flaw Sat, 24 Jan 2015 07:46:52 EST Porsche is recalling about 13,500 vehicles worldwide to fix a seal that may allow fuel to evaporate. Quick question http://www.autonews.com/article/20150124/RETAIL06/301249959/quick-question Sat, 24 Jan 2015 00:01:00 EST With gasoline prices down, are your customers ignoring miles per gallon ratings and hybrids in their purchase considerations? Hyundai is the latest carmaker to 'take a time out' from Super Bowl http://www.autonews.com/article/20150123/RETAIL03/150129865/hyundai-is-the-latest-carmaker-to-take-a-time-out-from-super-bowl Fri, 23 Jan 2015 21:08:54 EST Hyundai isn't running a Super Bowl ad for the first time since 2006. The list of auto advertisers for the game continues to dwindle this year. Low gas prices - the good ... and bad for dealers http://www.autonews.com/article/20150123/BLOG06/150129869/low-gas-prices-the-good-and-bad-for-dealers Fri, 23 Jan 2015 20:25:19 EST A lot of auto people can't seem to make up their minds about whether low gasoline prices are in the long-term best interest of the car industry, given that they may not be in the best interest of the economy at large. Reports aim to aid VW certified used sales http://www.autonews.com/article/20150123/RETAIL06/301249956/reports-aim-to-aid-vw-certified-used-sales Fri, 23 Jan 2015 18:52:53 EST Volkswagen of America will provide free CarStory Market Reports to VW dealers to help educate consumers about the benefits of VW's certified used-vehicle program and to help dealers sell more certified used VW vehicles. Congrats, dealers! http://www.autonews.com/article/20150123/RETAIL06/301249955/congrats-dealers Fri, 23 Jan 2015 18:53:04 EST Ford's Salute to Dealers reception honored six dealers for dedication to their communities. Munoz: Titan can do better than 5% goal http://www.autonews.com/article/20150123/RETAIL06/301249952/munoz-titan-can-do-better-than-5-goal Fri, 23 Jan 2015 20:22:53 EST Nissan startled many last week when it said it envisioned its newly unveiled redesigned 2016 Titan capturing 5 percent of the full-size pickup market. But Nissan's U.S. boss, Jose Munoz, says 5 percent might be on the low side. GM Financial is up to the full-service task http://www.autonews.com/article/20150123/RETAIL06/301249953/gm-financial-is-up-to-the-full-service-task Fri, 23 Jan 2015 18:53:08 EST GM Financial will become the exclusive provider of subsidized leases for Buick-GMC dealerships on Feb. 3. Cadillac and Chevrolet will follow. %]