Ford, Toyota recognized for commitment to diversity

Rainbow Coalition President Jesse Jackson said Toyota "seems to have the idea that doing business with us is good for business, not the cost of doing business."

Comfort zone for customers

Finance directors have different ways of approaching customer interviews. Relying on the sales team works for some, while others want more independence.

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Dealer anniversaries

Dealers featured this week include Gary Jaffarian, CEO of Jaffarian Volvo in Haverhill, Mass.; John Youngblood, dealer principal of Youngblood Nissan in Springfield, Mo.; Frank DeLuca, dealer principal of DeLuca Toyota in Ocala, Fla.; Mark Parkinson, president of Tustin Buick-GMC in California; Hennon King, owner of King Chevrolet in Valley, Ala., and dealer Tanya King Waldrop; Richard Curia, dealer principal of Ken Nelson Toyota in Dixon, Ill.

Volvo's subscription service copes with its success

Volvo's early success with its car subscription plan has put the company in an enviable position as automakers tinker with business models that don't revolve around traditional car ownership. But it has led to unforeseen challenges, namely a backlog of orders and tension with dealers.

For California dealer, a court victory and a lesson learned

The case -- involving a fictitious shell company, falsified documents and a rogue sales manager -- serves as a cautionary tale for dealerships on the need to monitor their employees and fully run down suspicions about potentially problematic transactions.

For Carvana, wider losses, but higher hopes

Carvana Co.'s aggressive growth shows no sign of slowing: The online used-car retailer continues to charge into new markets on the strength of investor backing and improving vehicle sales and gross profit. Net profit, however, remains elusive.

Used-to-new ratio worth watching

Morrie's Automotive Group dealerships sell significantly more used cars than new cars by mining for critical data and going outside the norm in their approach to selling used vehicles.

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