Fixed Ops Journal

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What the well-equipped dealership shop is featuring this year


Almost every automaker offers a large portfolio of approved tools that meet its own repair standards and improve shop efficiency. But that hasn't stopped dealers from looking elsewhere for innovative equipment.

Dealers say they benefit from paying for service techs' certification
A sampling of automakers' initiatives in technician training

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AutoNews Now: Sears, Walmart, Goodyear: What's in store for dealers?

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Digital Archive

View previous digital editions of Fixed Ops Journal.

Customer reviews on social media can make or break a service department

Online customer reviews of dealership service departments are the farthest-reaching, longest-lasting form of word-of-mouth advertising. Fixed operations managers need to appreciate and harness the power of social media, which increasingly drive consumers to — or away from — service lanes.

Judge: Ex-service adviser can press pay bias suit

A former service adviser can proceed with her Equal Pay Act claim against a Florida dealership, a federal judge ruled. He said a trial should determine whether pay differentials between the adviser and her male co-workers "were based on a factor other than sex."

Service counter

A look at the hourly rate for car repairs, and what U.S. consumers need repairing.

Shop talk

What tool, shop equipment or software could your service department not do without?

Fixed in time

This photo shows the service manager and technicians at Colussy Chevrolet, in the Pittsburgh suburb of Bridgeville, Pa. in the mid-1970s. The dealership is celebrating its 100th anniversary this year.

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