Dealer-FX freshens service software
Service technology provider Dealer-FX hopes a "new coat of paint" on its signature wiAdvisor product will help win over some Fiat Chrysler Automobiles dealers.
Youth Automotive Training Center gives at-risk youth a 2nd chance
When Moran created the Youth Automotive Training Center in 1984, the retail industry giant wanted a program that would not only enable at-risk youth to pursue service technician positions -- he wanted to give those students a second chance at becoming productive members of society.
New safety systems may double repair costs in minor incidents, AAA study shows
New advanced safety systems are slowly becoming more ubiquitous across the auto industry, but new research from the AAA indicates that safety benefits may come at a price.
News items from the world of fixed operations
Former GM CEO invests in mobile-service company; Manager jailed for parts theft from dealership
Luxury-brand owners get more options than waiting in the lounge
When customers bring their vehicle to a dealership for maintenance or repair, most still wait in the service lounge until their car or truck is ready, a new survey suggests.
Service write-ups' hidden benefit: customer data
The ability to collect, analyze and use data from every customer interaction enables your dealership to maximize service revenue potential on several fronts.
Lexus' pledge should be every carmaker's and dealer's commitment
The Lexus Covenant is etched in a 6½-foot slab of black granite block in the lobby of the automaker's U.S. headquarters in Plano, Texas. It includes this promise: "Lexus will treat each customer as we would a guest in our home."
5 minutes with Beau Brauer, president, Hunter Engineering Co.
Beau Brauer, Hunter Engineering's president, talks about how the family-owned company has become one of the dominant suppliers of shop equipment for new-vehicle dealerships' service departments and independent shops.
Heavy trucks do heavy lifting for 3D printing
For now, makers of heavy trucks and equipment are ahead of auto manufacturers in their use of 3D printing.
3D printing technology shakes up parts production for automakers, suppliers
Automakers and suppliers are on the cusp of revolutionary change through their growing use of 3D printing, a technology that can make custom parts on demand and has the potential to mass-produce parts.
Shop limits, balky customers challenge fixed ops growth, study suggests
Now that fixed operations account for roughly half of the typical franchised dealership's gross profit —about as much as vehicle sales — it's understandable that dealers seek to make their service departments more efficient, and thus more lucrative.
Customer reviews on social media can make or break a service department
Online customer reviews of dealership service departments are the farthest-reaching, longest-lasting form of word-of-mouth advertising. Fixed operations managers need to appreciate and harness the power of social media, which increasingly drive consumers to — or away from — service lanes.
Atlanta plays host to 1 day and a zillion tips
Insights from industry leaders at the Fixed Ops Journal forum in Atlanta.
Digital tools help service departments become more efficient, transparent and profitable
Digital technology is changing the game in fixed operations. An array of software tools aids service departments in elevating practices from vehicle walkarounds to parts orders.
What the well-equipped dealership shop is featuring this year
Almost every automaker offers a large portfolio of approved tools that meet its own repair standards and improve shop efficiency. But that hasn't stopped dealers from looking elsewhere for innovative equipment.
Judge: Ex-service adviser can press pay bias suit
A former service adviser can proceed with her Equal Pay Act claim against a Florida dealership, a federal judge ruled. He said a trial should determine whether pay differentials between the adviser and her male co-workers "were based on a factor other than sex."
Hurricane Florence disrupted dealership service, parts availability in Carolinas
Many new-vehicle dealers in the Carolinas are grateful that their biggest worry in the aftermath of Hurricane Florence — aside from getting evacuated employees resettled and back on the job — was having enough parts delivered to meet an expected surge in service business.