Fixed Ops Journal

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Top body shop consolidators step up competition with dealers


The "Big Four" collision repair chains are buying up more independent body shops and investing in training, equipment and certification to ramp up their competition with dealership shops.

Independent operation relies on work from dealers with their own body shops
Managing loaner fleet efficiently is critical for service departments

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Keeping Saabs on road with original parts, service

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Fixed ops in focus

At Automotive News' first Fixed Ops Journal Forum, held Thursday, Aug. 9, in Atlanta, attendees heard lessons on leadership and strategies for recruiting technicians.

Ford helping dealers recruit shop techs

Ford, in collaboration with its dealers, is launching a series of coordinated grass-roots recruiting efforts to add about 5,000 technicians across its network within two years.

Fight tech shortage by keeping the ones we have

Factories are justifiably focused on long overdue recruitment and training programs for service technicians. Yet there is not a feverish discussion about saving the precious techs we have, or keeping apprentice techs from washing out in training or on the job.

Service-to-sales can be a gold mine

Mining a dealership's base of service customers for new-vehicle sales makes sense financially, says Nicole Tournaud, business development director of the LaFontaine Automotive Group in Highland, Mich.

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