Safety & Recalls

 

AutoNation: Recalls crimp service

Posted 12:01 am U.S. ET, July 26
The record recalls this year are creating capacity bottlenecks in the service shops of the country's largest new-vehicle dealership group. ... » READ
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NHTSA to investigate older GM models for software, airbag glitch

3:03 pm U.S. ET | July 25, 2014
NHTSA will investigate whether 320,000 older Chevrolet Impalas have a software defect that might cause airbags to fail to deploy in a crash.... Read More »

Mazda expands U.S. recall of cars with faulty Takata airbags

12:51 pm U.S. ET | July 25, 2014
Mazda will broaden a recall of cars sold in the United States because an airbag inflator, supplied by Japanese supplier Takata, could rupture and...... Read More »
 

GM's quarterly profit plunges on recall costs

7:36 am U.S. ET | July 24, 2014 | UPDATED: 7/24/14 5:23 pm ET
The heavy cost of General Motors' unprecedented slew of safety recalls during the second quarter wiped out most of its profits, erasing the fruits of...... Read More »
 
THE GM RECALL

GM lists more Cobalt, Ion fatalities in quarterly crash data

3:37 pm U.S. ET | July 23, 2014 | UPDATED: 7/24/14 3:03 pm ET - adds correction
In the first quarter, General Motors received claims that defects in the Chevrolet Cobalt and Saturn Ion caused 17 deaths and 167 injuries, according...... Read More »
 
THE GM RECALL

GM recalls 717,950 vehicles, pushing year's recall tally to 60

2:07 pm U.S. ET | July 23, 2014
General Motors is recalling another 717,950 vehicles in the United States, mostly 2010-12 model year cars and crossovers, lifting its total for the...... Read More »
 
THE GM RECALL

GM seeks broader immunity in switch lawsuits

3:49 pm U.S. ET | July 23, 2014
GM, moving to expand its immunity from lawsuits after recalling almost 29 million cars in North America, said it sees no need to try to settle...... Read More »
 

GM sales surge despite recalls as Barra proves quality sells

9:10 am U.S. ET | July 23, 2014 | UPDATED: 7/23/14 3:56 pm ET -- updates GM stock price
General Motors' Mary Barra is projected to report her second straight quarter of rising sales, adding to evidence that the CEO is weathering the...... Read More »
 

Chrysler recalls older Jeep Commanders and Grand Cherokees for ignition switch

4:15 pm U.S. ET | July 22, 2014
Chrysler Group will recall as many as 792,300 2006-07 Jeep Commanders and 2005-06 Jeep Grand Cherokees globally to fix ignition switches that could...... Read More »
 
THE GM RECALL

Top lawyer keeps pall over GM

12:01 am U.S. ET | July 19, 2014 | UPDATED: 7/19/14 9:35 am ET
The changing perception among some of GM CEO Mary Barra's toughest critics suggests that she is maneuvering GM out of the worst of the recall crisis.... Read More »
 

GM halts sale of some Cadillac CTS models over switch issue

7:24 pm U.S. ET | July 19, 2014
GM ordered Cadillac dealers to stop selling some versions of the CTS because the automaker does not have a fix yet for cars recalled in late June...... Read More »
 
THE GM RECALL

GM's stealth redesign of switches kept old parts in circulation

3:34 pm U.S. ET | July 18, 2014 | UPDATED: 7/18/14 4:06 pm ET
New documents reveal GM redesigned faulty ignition switches without changing the part number in more than the 2.... Read More »
 

Chrysler tells supplier to boost hitch output

5:23 pm U.S. ET | July 18, 2014
Chrysler Group ordered a supplier of trailer hitches to boost production dramatically a day after the company was accused by federal safety...... Read More »
 

Takata to book $440 million special loss for wave of recalls

7:25 am U.S. ET | July 18, 2014
Takata will book a special loss of around $440 million in the April-June quarter after several automakers recalled vehicles due to potential problems...... Read More »
 

Mitsubishi to recall some 2004-05 Lancer sedans in U.S. with defective Takata airbags

9:58 am U.S. ET | July 18, 2014
Mitsubishi Motors is recalling cars made with Takata Corp. airbags in Florida, Hawaii, Puerto Rico and the U.S. Virgin Islands.... Read More »
 
THE GM RECALL

Barra defends GM's top lawyer as senators press for more legal staff changes

12:01 am U.S. ET | July 17, 2014 | UPDATED: 7/17/14 4:17 pm ET
GM has not done enough to overhaul its legal department in the wake of its recall crisis, several U.S.... Read More »
 

Chrysler accelerates Jeep repairs

8:22 am U.S. ET | July 17, 2014
Chrysler Group told federal safety regulators it could add trailer hitches to recalled Jeep SUVs by March, much sooner than the several years...... Read More »
 

GM recalled some models with problematic switches; judges others safe, report says

8:28 am U.S. ET | July 17, 2014
GM last month recalled millions of vehicles with three different designs of ignition switches that could accidentally turn off the engine and disable...... Read More »
 

BMW to recall 1.6 million 1999-2006 3-series cars to replace Takata airbags

7:58 am U.S. ET | July 16, 2014 | UPDATED: 7/16/14 2:08 pm ET -- adds details, background
German automaker BMW said today it is recalling about 1.6 million cars worldwide to replace passenger-side front airbags made by Takata Corp.... Read More »
 
THE GM RECALL

GM revises way legal staff handles safety suits

9:35 pm U.S. ET | July 15, 2014 | UPDATED: 7/16/14 5:53 pm ET
GM has hired an outside legal firm to review the company's litigation practices and has revised the way it handles civil lawsuits so that cases...... Read More »
 
THE GM RECALL

Prosecutors' case against GM to focus on misleading statements, report says

7:31 am U.S. ET | July 14, 2014
Federal prosecutors are developing a criminal fraud case hinged on whether GM made misleading statements about a deadly ignition switch flaw, and are...... Read More »
 
EDITORIAL

GM's false economy

12:01 am U.S. ET | July 14, 2014
It's not yet clear what the final tab will be on General Motors' unfolding recall mess, but it certainly will put a dent in the automaker's so-called...... Read More »
 

Chrysler recalls 895,000 Grand Cherokees, Durangos for potential fire hazard

10:19 am U.S. ET | July 11, 2014
Chrysler Group said today it is recalling 895,000 SUVs for faulty wiring in vanity mirror lights that can short circuit and set fire.... Read More »
 

GM moves Cadillac chief Ferguson back to chief lobbying role

3:23 pm U.S. ET | July 10, 2014
Bob Ferguson, the head of Cadillac since October 2012, is returning to his previous position as GM's top government lobbyist, effective immediately.... Read More »
 

GM recalls nearly 30,000 Saab 9-3 convertibles

7:56 am U.S. ET | July 10, 2014
General Motors is recalling almost 30,000 Saab 9-3 convertibles in the United States for a seat belt issue that has previously affected sedan models.... Read More »
 

Honda recalls 175,000 hybrids in Japan due to software glitch

6:53 am U.S. ET | July 10, 2014
Honda is recalling 175,356 gasoline-electric hybrid vehicles in Japan, including the Fit subcompact, over a software glitch in the engine control...... Read More »
 

U.S. auto recalls smash single-year record with 6 months to go

12:49 pm U.S. ET | July 8, 2014
Automakers this year have already recalled more vehicles in the United States than in any other year on record. NHTSA says U.S. recalls total 37.... Read More »
 
THE GM RECALL

Delphi CEO summoned to Capitol Hill on GM recall

4:01 pm U.S. ET | July 8, 2014
Delphi Automotive, which supplied the faulty ignition switch at the center of General Motors' safety crisis, will join GM on Capitol Hill's hot seat.... Read More »
 

VW orders sales halt for Golf, GTI over steering flaw

11:24 am U.S. ET | July 8, 2014
Volkswagen has ordered dealers in the United States and Canada to not sell about 800 units of its new Golf and GTI hatchbacks because a mistake in...... Read More »
 

Ford announces 6 recalls covering 100,610 vehicles in North America

10:57 am U.S. ET | July 8, 2014
Ford said it is recalling 100,610 vehicles in North America in six separate actions.... Read More »
 

Subaru recalls cars with Takata airbag inflators in U.S.

1:32 pm U.S. ET | July 8, 2014
Subaru of America is recalling 8,557 older model cars in the United States equipped with potentially defective airbag inflators made by Japanese...... Read More »
 
GM RECALL

GM victims bear burden of proof

12:01 am U.S. ET | July 7, 2014
The victim compensation program that attorney Kenneth Feinberg outlined last week requires claimants to provide evidence that the defective switch...... Read More »
 

Mazda to recall 42,000 cars with Takata airbags in China

8:18 am U.S. ET | July 7, 2014
Mazda will recall over 42,000 cars produced in China due to issues over airbags supplied by Takata Corp, a firm which is at the heart of massive...... Read More »
 
KEITH CRAIN

GM is doing the right thing

12:01 am U.S. ET | July 7, 2014
It's going to be very expensive for GM, but the company made the right decision to hire Kenneth Feinberg and give him the responsibility to negotiate...... Read More »
 

NHTSA: Why is Jeep fix taking so long?

12:01 am U.S. ET | July 7, 2014
Federal safety regulators want to know why Chrysler Group has taken more than a year to begin fixing older-model Jeep Grand Cherokees and Libertys to...... Read More »
 

New GM ignition parts arriving; just don't worry about what the box says

12:01 am U.S. ET | July 7, 2014
General Motors told its 4,300 dealerships late last month that the parts to replace faulty ignition switches on nearly 3 million recalled small cars...... Read More »
 
NEWS ANALYSIS

Just how much will recall storm cost GM?

12:01 am U.S. ET | July 5, 2014
For all of the screaming headlines about record recalls, safety lapses and victim compensation, General Motors' two most important constituencies --...... Read More »
 

Honda expands giant airbag recall to include California

9:36 am U.S. ET | July 4, 2014
Honda expanded a U.S.... Read More »
 
THE GM RECALL

GM switch complaints began 17 years ago, long before Cobalt

6:55 pm U.S. ET | July 3, 2014
General Motors car owners have been complaining to dealers about defective ignition switches since 1997, years before the automaker launched the...... Read More »
 
THE GM RECALL

GM victims contacting Feinberg a month before program start

7:14 am U.S. ET | July 3, 2014
Kenneth Feinberg, the lawyer hired by General Motors to arrange compensation for victims of cars with defective ignition switches, is already hearing...... Read More »
 

Subaru recalls 660,000 vehicles for potential road salt brake-line corrosion

10:46 am U.S. ET | July 3, 2014
Subaru of America is recalling more than 660,000 vehicles in 20 “salt belt” states and the District of Columbia for potential brake-line...... Read More »
 

Chrysler faces NHTSA query on delayed Jeep fix

1:48 pm U.S. ET | July 2, 2014
Chrysler Group has been placed back in the recall hotseat with federal safety regulators for allegedly dragging its feet in efforts to improve the...... Read More »
 

GM, defying odds, gets retail lift from wave of recalls

12:01 am U.S. ET | July 2, 2014 | UPDATED: 7/2/14 4:28 pm ET - adds closing share price
In an unusual twist, an influx of owners of older models recalled this year by GM is stimulating the company's new-vehicle business, dealers and...... Read More »
 
THE GM RECALL

GM judge says concealing switch fault would have been fraud

11:56 am U.S. ET | July 2, 2014 | UPDATED: 7/2/14 2:34 pm ET - new story
General Motors customers who sued the automaker over fallen car prices might have a stronger case if they could prove the company defrauded the court...... Read More »
 

Hyundai recalls Elantra Touring over brackets that could dislodge as airbag inflates

1:39 pm U.S. ET | July 1, 2014
Hyundai said today that it will recall 35,000 2010-12 Elantra Touring vehicles in the United States and 23,600 in Canada to install industrial...... Read More »
 
THE GM RECALL

GM ignition issues trigger another massive recall

2:40 pm U.S. ET | June 30, 2014 | UPDATED: 6/30/14 5:28 pm ET
GM is recalling another 8.... Read More »
More »    
Special report
 

Despite quality improvements, costly safety issues continue to dog automakers

Posted 12:01 am U.S. ET, Oct. 28
In a May evening in 2001, Jacques Nasser sat in his office at Ford Motor Co.'s world headquarters, faced with a choice that auto executives have come to see in their nightmares.
Rollover crashes caused by faulty Firestone tires on FIndustry experts agree that today vehicles are better engineered, safer and higher in quality than they have ever been. Even so, recalls remain a persistent and costly reality. ... » READ
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The road to a recall

Posted 12:01 am U.S. ET, Oct. 28
blogs

Recalls can start in one of two ways. In some cases, automakers act on their own. In others, they get nudged by regulators.Here's the process by which vehicles are called back to the dealership. Hover your mouse pointer over each step to learn more. Recalls can start in one of two ways. In some cases, automakers act on their own. In others, they get nudged by regulators. ... » READ
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ODDBALL RECALLS: Mazda6 vs. the yellow sac spider

Not all recalls are created equal.
Many are initiated to address serious safety concerns. Others are issued to fix a minor compliance problem with federal safety standards.
Then there are some that are just bizarre. Here are some of the strange defects that have led automakers to call back their cars for repairs in the United States.
-- Gabe Nelson, gnelson@crain.com

10 biggest recalls of the century

Posted 12:01 am U.S. ET, Oct. 28
Even a small safety recall can be trouble, but automakers dread the big ones, which show up on the nightly news, cause widespread disruption and taint their brands. These are the 10 largest automaker-led recall campaigns since 2000, when These are the 10 largest automaker-led recall campaigns since 2000, when Congress passed a law imposing new rules on the disclosure of recalls. ... » READ
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How data mining helped GM limit a recall to 4 cars

Posted 12:01 am U.S. ET, Oct. 28
Consider the following scenario. The owner of a Chevrolet brings the car to a dealership, saying its brakes have been locking up. An engineer discovers that a brake valve in the car has a hole in the wrong spot because it was loaded into the wrong ma Tiny recalls are growing across the industry, experts say, as automakers, like drug companies and food manufacturers, build sophisticated data-mining operations to guard against costly and reputation-crippling recalls. ... » READ
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Recalls create service opportunities for dealers

Posted 12:01 am U.S. ET, Oct. 28
blogs

Visitors to Roberts Toyota in Columbia, Tenn., this month, might have thought 2014 Camrys were flying off the lot. About half of the 15 Camrys in inventory had "SOLD" signs on them. But they were not sold, at least not yet. The Camrys were a small fr Recalls provide opportunities for dealerships to bring customers into the service department, build customer loyalty and encourage maintenance business. ... » READ
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Safety actions may be a sign of progress, but they remain a costly headache

Posted 12:01 am U.S. ET, Oct. 27
blogs

Doesn't it seem like there's a vehicle safety recall practically every other day? Actually, there is. This year, automakers announced 143 recalls in the 273 days through September, affecting as many as 18.5 million cars and light trucks -- well more Doesn't it seem like there's a vehicle safety recall practically every other day? Actually, there is. This year, automakers announced 143 recalls in the 273 days through September, affecting as many as 18.5 million cars and light trucks -- well more ... » READ
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Guiding PR principles are safety, openness

Posted 12:01 am U.S. ET, Oct. 27
LOS ANGELES — At their worst, big recalls can lead to upset customers and months of bad press for automakers.Toyota Motor Corp.'s unintended-acceleration recalls kept the company in headlines for months and even landed executives before angry l At their worst, big recalls can lead to upset customers and months of bad press for automakers. ... » READ
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Who pays the bill? Usually the supplier

Posted 12:01 am U.S. ET, Oct. 27
When General Motors introduced tougher warranty liability provisions for suppliers last July, it caused angst among suppliers.But GM is hardly the only automaker that wants to cut warranty costs — not only for run-of-the-mill defects, but for r Warranty claims reported by publicly traded companies range from $11 billion to $13 billion a year. That's a powerful incentive for automakers to hold suppliers liable, and they generally find ways to do so. ... » READ
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BEHIND THE NUMBERS

For this report, Automotive News examined a vehicle recall data set made available by the National Highway Traffic Safety Administration, comprising recalls of more than 98,000 products since 1966, when the first federal auto-safety agency was created.
Entries in the NHTSA data set were then refined to include only original-equipment recalls by automakers and to exclude recalls led by suppliers (including tire makers), as well as recalls of car seats, replacement parts and aftermarket equipment regulated by NHTSA. The entries were then further edited to include only passenger cars and light trucks.
The resulting data set yielded 5,183 unique recalls from 1966 through September, potentially covering more than 500 million units of about 19,000 vehicle models.
Each recall signifies a unique NHTSA campaign number. A single campaign can encompass multiple makes, models and model years affected by a common defect.

-- Gabe Nelson

Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
» Watch the Video
     
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