Safety & Recalls

 

New system, but no quick fix for GM

Posted 12:01 am U.S. ET, April 21
When General Motors last week unveiled a new way for dealers to order parts needed for the 2. ... » READ
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Payout czar set to dive into GM legal mess

12:01 am U.S. ET | April 21, 2014
Kenneth Feinberg soon may begin trying to put a dollar figure on the damage inflicted by the faulty ignition switches in General Motors cars.... Read More »
 

GM recalls have had no 'measurable impact' on sales, Ammann says

1:03 pm U.S. ET | April 20, 2014
Citing his company's 4 percent sales gain in March and a "decent start" for sales in April, General Motors President Dan Ammann said the company's...... Read More »
 

'Slow to act' GM rankled NHTSA, e-mail shows

12:01 am U.S. ET | April 19, 2014
Discussions between the NHTSA and GM went back and forth for months, and GM eventually sent out two batches of recall notices to owners of about...... Read More »
 

U.S. dealers grapple with recall pain -- missing parts, overtime, lost sales

2:23 pm U.S. ET | April 18, 2014
With multimillion-unit recalls by GM and Toyota, and numerous smaller recalls by other automakers, dealerships in the United States are grappling...... Read More »
 

Continental named in GM recall suit

7:18 am U.S. ET | April 18, 2014 | UPDATED: 4/18/14 11:09 am ET - adds Conti statement
Plaintiffs' lawyers are seeking to draw Continental Automotive Systems, the maker of airbag systems in recalled General Motors vehicles, into...... Read More »
 

Mazda recalls 109,000 Tributes over potential control-arm separation

3:04 pm U.S. ET | April 18, 2014
Mazda is recalling 109,000 Tribute SUVs from the 2001-04 model years because of rust that could cause separation of the lower control arm from the...... Read More »
 

GM says recalled cars safe, but has not tested for knee-bump danger

9:24 pm U.S. ET | April 17, 2014
General Motors says that cars being recalled because of faulty ignition switches can be driven safely before repairs, based on more than 80 tests,...... Read More »
 

GM doesn't have to order customers to park recalled cars, U.S. judge rules

1:01 pm U.S. ET | April 17, 2014 | UPDATED: 4/17/14 4:12 p.m. ET - adds details, background
General Motors doesn't have to take the unprecedented step of telling car owners that 2.... Read More »
 

GM exploring compensation fund for victims of defective cars, says Feinberg

9:51 pm U.S. ET | April 17, 2014
A lawyer for GM said for the first time this week that the company is moving to develop a program that could compensate individuals affected by a...... Read More »
 

GM ordered redesigned ignition switch from Delphi for Cadillac SRX

3:19 pm U.S. ET | April 16, 2014 | UPDATED: 4/17/14 10:01 am ET - adds GM comment
Delphi redesigned the ignition switch for the Cadillac SRX crossover to increase its torque about two months before making similar changes to the...... Read More »
 

GM sets up new parts-ordering system for recall repairs

4:10 pm U.S. ET | April 16, 2014
GM today gave its dealers a revised ordering process that the retailers said should speed the shipment of parts, ease repairs and ensure the job gets...... Read More »
 

GM rejected better ignition part in 2001 to save money, safety advocates say

10:36 am U.S. ET | April 16, 2014
General Motors chose not to use a more robust ignition-switch part in Chevrolet Cobalts and other small cars while they were being designed, a...... Read More »
 

U.S. senators press Delphi for answers on recalled GM cars

1:46 pm U.S. ET | April 16, 2014
Lawmakers probing how GM used faulty ignition switches in many vehicles are turning their scrutiny to the supplier of the part, Delphi Automotive.... Read More »
 
THE GM RECALL

Barra creates new GM engineering team to improve vehicle safety

5:11 pm U.S. ET | April 15, 2014 | UPDATED: 4/15/14 6:15 pm ET - new story
General Motors, fighting to bolster its reputation amid a recall crisis, has created a team of engineers aimed at improving vehicle safety, CEO Mary...... Read More »
 

GM asks U.S. judge to bar lawsuits for pre-bankruptcy recall claims

5:36 pm U.S. ET | April 15, 2014 | UPDATED: 4/16/14 12:17 pm ET - adds details
General Motors said in a court filing that it will ask a federal bankruptcy judge to bar lawsuits related to its recall for faulty ignition switches,...... Read More »
 

Despite risks, many recalled vehicles will remain unrepaired as drivers ignore notices

6:43 am U.S. ET | April 15, 2014
Even with auto recalls on pace to reach the highest level in a decade this year, there's a good chance many of the vehicles won't get fixed.... Read More »
 
THE GM RECALL

GM will update dealers Wednesday on recall parts status

4:10 pm U.S. ET | April 15, 2014
General Motors told dealers it will hold a Web conference on Wednesday to update them on the status of parts needed to repair millions of small cars...... Read More »
 

Clues in GM crashes easy to miss

12:01 am U.S. ET | April 14, 2014 | UPDATED: 4/14/14 10:30 am ET - adds details, background
At the time, many of the crashes now tied to faulty General Motors ignition switches looked like the predictable consequences of drunken driving,...... Read More »
 

Despite high-profile recalls, GM hardly the worst offender

12:01 am U.S. ET | April 14, 2014 | UPDATED: 4/14/14 1:38 pm ET - adds link
Consumers in the United States may be watching in dismay as General Motors trudges through its high-profile safety recalls.... Read More »
 

GM records show co-workers stymied in-house safety investigator

7:18 am U.S. ET | April 14, 2014
For about two years, General Motors engineer Brian Stouffer tried to figure out why faulty ignition switches now linked to at least 13 deaths were...... Read More »
 
LETTER TO THE EDITOR

Where were Barra's PR, legal people?

12:01 am U.S. ET | April 14, 2014
The performance of General Motors CEO Mary Barra, a seasoned Fortune 500 executive, during her congressional testimony was amazing.... Read More »
 
EDITORIAL

Beware of knee-jerk reactions to GM's recalls

12:01 am U.S. ET | April 14, 2014
The U.S. auto industry needs to be prepared for greater scrutiny, more government regulation and stronger enforcement.... Read More »
 

U.S. failed to investigate GM even as auto-defect data abounded

11:16 pm U.S. ET | April 12, 2014
Federal regulators looking into GM's Chevrolet Cobalt noticed a surprising statistic: warranty claims over the car's air bags were four times higher...... Read More »
 
GABE NELSON

Automotive safety at any cost? Sounds good, but it's not true

12:01 am U.S. ET | April 12, 2014
Cost-benefit analysis is a deep-rooted and necessary practice in every industry in which health and safety are at stake.... Read More »
 
THE GM RECALL

GM engineer OK'd leaving part number unchanged, document shows

5:15 pm U.S. ET | April 11, 2014
A document created by supplier Delphi Automotive in May 2006 and released Friday by a congressional committee confirms that a General Motors...... Read More »
 

Dealers see parts trickle in for recall repairs

4:14 pm U.S. ET | April 11, 2014
Most General Motors dealers continue to wait as parts that were expected to arrive this week to repair faulty ignitions on millions of recalled small...... Read More »
 
THE GM RECALL

Deadly GM ignition switches started with 2003 Saturn Ion

3:13 pm U.S. ET | April 11, 2014
The 2003 Saturn Ion was supposed to be a pivotal car for GM.... Read More »
 

Aisin Seiki is among suppliers involved in Toyota's recalls, report says

7:34 am U.S. ET | April 11, 2014
Aisin Seiki is among suppliers involved in Toyota's recall of more than 6 million vehicles, a person familiar with the matter told Bloomberg.... Read More »
 

GM suspends 2 engineers amid ignition-switch investigation

8:44 am U.S. ET | April 10, 2014 | UPDATED: 4/10/14 1:22 pm ET - adds details on DeGiorgio
General Motors has placed two engineers, Ray DeGiorgio and Gary Altman, on paid leave for their roles leading to the recall of 2.... Read More »
 

Toyota, GM cases could usher in era of big recalls, increased scrutiny

12:01 am U.S. ET | April 10, 2014
After Toyota and GM were criticized for dragging their feet before calling back defective models in recent years, automakers are accelerating safety...... Read More »
 
THE GM RECALL

GM settled with families over fatal 2004 crashes linked to ignition switches

3:52 pm U.S. ET | April 10, 2014
General Motors agreed to settlements with family members of two people who died in separate frontal crashes of Saturn Ions in 2004 in which airbags...... Read More »
 
THE GM RECALL

GM raises recall charge to $1.3 billion, adds lock cylinder to part replacement

2:16 pm U.S. ET | April 10, 2014 | UPDATED: 4/10/14 6:47 pm ET - adds S&P statement
GM said it now expects to take a $1.... Read More »
 

BMW recalls 156,137 vehicles to fix variable camshaft timing issue

12:19 pm U.S. ET | April 10, 2014
BMW of North America said it is voluntarily recalling about 156,137 2010-2012 model-year vehicles in the United States because of a potential defect...... Read More »
 

Toyota recalls more than 6 million vehicles

3:51 am U.S. ET | April 9, 2014 | UPDATED: 4/9/14 6:29 am ET - adds background, corrects rank
Toyota today issued a massive recall of 6.... Read More »
 

U.S. Congress turns GM probe focus to engineers, considers legislation

10:02 pm U.S. ET | April 9, 2014
Federal lawmakers investigating General Motors' slow recall of 2.... Read More »
 

VW orders U.S. dealers to stop selling cars with new engine

9:55 am U.S. ET | April 9, 2014 | UPDATED: 4/9/14 10:45 am ET - adds VW comments
Citing the risk of a leak in the transmission oil cooler, Volkswagen of America has ordered dealers in the United States to stop selling newer cars...... Read More »
 

U.S. fines GM for 'troubling' responses on recall questions

5:11 pm U.S. ET | April 8, 2014 | UPDATED: 4/8/14 6:40 pm ET - background added
General Motors was hit with federal fines today over its ignition switch crisis after U.S.... Read More »
 

GM dealers field calls, manage inventory while waiting for recall parts

4:12 pm U.S. ET | April 8, 2014
General Motors estimates repairs to 2.... Read More »
 

NHTSA lawyer calls engineers 'first line of defense' for car safety

4:06 pm U.S. ET | April 8, 2014
The National Highway Transportation Safety Administration's top lawyer told a gathering of automotive engineers today that they were the “first...... Read More »
 

GM investors unshaken as recall cuts $3 billion in stock market value

1:48 pm U.S. ET | April 7, 2014 | UPDATED: 4/7/14 4:21 pm ET - adds Monday stock close
Some of GM's institutional investors say they're keeping faith in the stock after the recall crisis wiped out more than $3 billion in shareholders'...... Read More »
 
JASON STEIN

Barra's job just got a lot harder

12:01 am U.S. ET | April 7, 2014
Was last week's public grilling about a faulty ignition switch or about New GM vs. Old GM?... Read More »
 

Chevy Impala has airbag software flaw, safety advocate claims in U.S. petition

11:02 am U.S. ET | April 7, 2014
General Motors, in the midst of recalling 2.... Read More »
 

The mystery of GM's switch signoff

12:01 am U.S. ET | April 7, 2014
The one-page form that Senator Claire McCaskill held up in last week's Congressional hearings raises more questions about how GM's ignition switch...... Read More »
 
EDITORIAL

GM's debacle: A lesson for the auto industry

12:01 am U.S. ET | April 7, 2014
Viewing last week's congressional hearings through the prism of history, you would get the impression that the industry hasn't progressed a...... Read More »
 

NHTSA? Nitschke? Now we're confused

12:01 am U.S. ET | April 7, 2014
Rep. Billy Long, R-Mo., associates the National Highway Traffic Safety Administration with a former National Football League star.... Read More »
More »    
Special report
 

Despite quality improvements, costly safety issues continue to dog automakers

Posted 12:01 am U.S. ET, Oct. 28
In a May evening in 2001, Jacques Nasser sat in his office at Ford Motor Co.'s world headquarters, faced with a choice that auto executives have come to see in their nightmares.
Rollover crashes caused by faulty Firestone tires on FIndustry experts agree that today vehicles are better engineered, safer and higher in quality than they have ever been. Even so, recalls remain a persistent and costly reality. ... » READ
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The road to a recall

Posted 12:01 am U.S. ET, Oct. 28
blogs

Recalls can start in one of two ways. In some cases, automakers act on their own. In others, they get nudged by regulators.Here's the process by which vehicles are called back to the dealership. Hover your mouse pointer over each step to learn more. Recalls can start in one of two ways. In some cases, automakers act on their own. In others, they get nudged by regulators. ... » READ
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ODDBALL RECALLS: Mazda6 vs. the yellow sac spider

Not all recalls are created equal.
Many are initiated to address serious safety concerns. Others are issued to fix a minor compliance problem with federal safety standards.
Then there are some that are just bizarre. Here are some of the strange defects that have led automakers to call back their cars for repairs in the United States.
-- Gabe Nelson, gnelson@crain.com

10 biggest recalls of the century

Posted 12:01 am U.S. ET, Oct. 28
Even a small safety recall can be trouble, but automakers dread the big ones, which show up on the nightly news, cause widespread disruption and taint their brands. These are the 10 largest automaker-led recall campaigns since 2000, when These are the 10 largest automaker-led recall campaigns since 2000, when Congress passed a law imposing new rules on the disclosure of recalls. ... » READ
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How data mining helped GM limit a recall to 4 cars

Posted 12:01 am U.S. ET, Oct. 28
Consider the following scenario. The owner of a Chevrolet brings the car to a dealership, saying its brakes have been locking up. An engineer discovers that a brake valve in the car has a hole in the wrong spot because it was loaded into the wrong ma Tiny recalls are growing across the industry, experts say, as automakers, like drug companies and food manufacturers, build sophisticated data-mining operations to guard against costly and reputation-crippling recalls. ... » READ
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Recalls create service opportunities for dealers

Posted 12:01 am U.S. ET, Oct. 28
blogs

Visitors to Roberts Toyota in Columbia, Tenn., this month, might have thought 2014 Camrys were flying off the lot. About half of the 15 Camrys in inventory had "SOLD" signs on them. But they were not sold, at least not yet. The Camrys were a small fr Recalls provide opportunities for dealerships to bring customers into the service department, build customer loyalty and encourage maintenance business. ... » READ
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Safety actions may be a sign of progress, but they remain a costly headache

Posted 12:01 am U.S. ET, Oct. 27
blogs

Doesn't it seem like there's a vehicle safety recall practically every other day? Actually, there is. This year, automakers announced 143 recalls in the 273 days through September, affecting as many as 18.5 million cars and light trucks -- well more Doesn't it seem like there's a vehicle safety recall practically every other day? Actually, there is. This year, automakers announced 143 recalls in the 273 days through September, affecting as many as 18.5 million cars and light trucks -- well more ... » READ
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Guiding PR principles are safety, openness

Posted 12:01 am U.S. ET, Oct. 27
LOS ANGELES — At their worst, big recalls can lead to upset customers and months of bad press for automakers.Toyota Motor Corp.'s unintended-acceleration recalls kept the company in headlines for months and even landed executives before angry l At their worst, big recalls can lead to upset customers and months of bad press for automakers. ... » READ
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Who pays the bill? Usually the supplier

Posted 12:01 am U.S. ET, Oct. 27
When General Motors introduced tougher warranty liability provisions for suppliers last July, it caused angst among suppliers.But GM is hardly the only automaker that wants to cut warranty costs — not only for run-of-the-mill defects, but for r Warranty claims reported by publicly traded companies range from $11 billion to $13 billion a year. That's a powerful incentive for automakers to hold suppliers liable, and they generally find ways to do so. ... » READ
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BEHIND THE NUMBERS

For this report, Automotive News examined a vehicle recall data set made available by the National Highway Traffic Safety Administration, comprising recalls of more than 98,000 products since 1966, when the first federal auto-safety agency was created.
Entries in the NHTSA data set were then refined to include only original-equipment recalls by automakers and to exclude recalls led by suppliers (including tire makers), as well as recalls of car seats, replacement parts and aftermarket equipment regulated by NHTSA. The entries were then further edited to include only passenger cars and light trucks.
The resulting data set yielded 5,183 unique recalls from 1966 through September, potentially covering more than 500 million units of about 19,000 vehicle models.
Each recall signifies a unique NHTSA campaign number. A single campaign can encompass multiple makes, models and model years affected by a common defect.

-- Gabe Nelson

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