J.D. Power and Associates

Easy does it when selling F&I products

11:00 am U.S. ET | Nov. 25, 2015

Dealers, when selling F&I products, don’t count pressuring the customer as an effective sales technique. Too much pressure to buy F&I products leads to slightly lower close rates. And the type of presentation matters as dealers try to up their product sales, a study by J.D. Power found.... Read More »

Gen Y's surprising yen for add-ons

11:45 am U.S. ET | Nov. 18, 2015

Younger consumers are just as likely as their older counterparts to buy finance and insurance products, a J.D. Power and Associates study finds.... Read More »

German luxury brands Porsche, M-B and Mini rule the car-buying process

1:00 pm U.S. ET | Nov. 12, 2015

German luxury brands still rule when it comes to satisfaction with the new-car buying process, according to U.S. consumers. Porsche shoved Mercedes-Benz from first to second place in sales satisfaction among luxury brands in J.D. Power's 2015 U.S. Sales Satisfaction Index. For the sixth straight year, Mini ranks highest among mass-market brands.... Read More »

McGraw Hill exploring sale of J.D. Power

10:44 am U.S. ET | Oct. 30, 2015

McGraw Hill Financial is looking at selling off its J.D. Power unit, best known for car quality and reliability ratings, as the owner of the Standard & Poor's ratings services focuses on capital and commodity markets.... Read More »

Trading profit today for loyalty tomorrow

12:01 am U.S. ET | Sept. 30, 2015

At Johnson Automotive, F&I managers practice the art of conversation and body language to up F&I revenue and customer satisfaction.... Read More »

Trading profit today for loyalty tomorrow

12:01 am U.S. ET | Sept. 14, 2015

At Johnson Automotive, F&I managers practice the art of conversation and body language to up F&I revenue and customer satisfaction.... Read More »

Study: Electronic tools lift satisfaction

12:01 am U.S. ET | Sept. 14, 2015

For higher customer satisfaction and more referrals, dealers should incorporate electronic components into the F&I process, a recent study found.... Read More »

New car technologies often unused by drivers, J.D. Power finds

1:00 pm U.S. ET | Aug. 25, 2015

A new study from J.D. Power suggests that automakers are investing billions into technologies that a considerable number of drivers aren't using. J.D. Power's first 2015 Driver Interactive Vehicle Experience Report found that at least 20 percent of new-vehicle owners have never used 16 of the 33 technology features measured.... Read More »


Sales rise 5.3% on hardy crossover, truck volume

8:30 am U.S. ET | Aug. 3, 2015

U.S. light-vehicles sales -- fueled by healthy truck demand and gains at most major automakers -- rose 5.3 percent in July, helping the industry begin the second half of 2015 on a strong note. Ford Motor Co., Nissan Motor Co., Honda Motor Co., GM, Fiat Chrysler and Hyundai-Kia all had gains between 5 percent and 8 percent while Subaru scored its sixth double-digit advance of the year.... Read More »

Dealer satisfaction grows when auto lenders embrace e-contracting

12:00 pm U.S. ET | July 29, 2015

Dealers like e-contracting. That's one of the key findings from the 2015 U.S. Dealer Financing Satisfaction Study by J.D. Power released this week. Another takeaway: Dealers are willing to pay lenders a premium for good service.... Read More »

Opel names engineer to oversee quality

July 24, 2015 06:01 CET

Opel named mechanical engineer Elvira Toelkes as its new head of quality in Europe. Toelkes will be tasked with continuing Opel's drive to improve customer satisfaction. Opel and sister brand Vauxhall had below average scores in J.D. Power's vehicle satisfaction surveys.... Read More »

Mini, Subaru, Scion improve the most in J.D. Power APEAL Study

10:00 am U.S. ET | July 22, 2015

Mini, Subaru and Scion had the biggest improvements in J.D. Power's latest study of new-vehicle appeal. Porsche was the overall leader for the 11th consecutive year.... Read More »

Kia seeks J.D. Power title to prove quality gains

12:01 am U.S. ET | July 13, 2015

Kia has set a new goal for itself: to reach No. 1 on the J.D. Power Initial Quality Study. It hopes that doing so will turn around consumers' perception of the brand's quality.... Read More »

How Infiniti climbed quality chart

12:01 am U.S. ET | July 4, 2015

The entire auto industry got a little bit better on quality this year, but few brands jumped in the rankings of a closely watched survey the way Infiniti did. The brand focused on two problem areas, telematics and a noisy transmission, to make big gains in J.D. Power's latest quality ratings.... Read More »

J.D. Power completes NADA car guide purchase

2:37 pm U.S. ET | July 1, 2015

J.D. Power completed its acquisition of NADA's Used Car Guide today after receiving approval from U.S. regulators.... Read More »

Tech propels Kia to best-ever IQS finish

12:01 am U.S. ET | June 22, 2015

While automakers continue to frustrate customers with glitchy technology, has Kia cracked the code? The Korean brand led all other nonpremium marques in the 2015 J.D. Power and Associates Initial Quality Study for the first time -- largely on the strength of improved in-car tech.... Read More »

Kia rises in J.D. Power quality; Japanese fall below average

1:00 pm U.S. ET | June 17, 2015

Kia topped all other nonpremium brands in J.D. Power and Associates' latest survey of new-vehicle quality for the first time ever, while Japanese brands fell below the industry average -- another first in the study's 29-year history.... Read More »

Costco says referrals led to nearly 400,000 U.S. vehicle sales in 2014

2:02 pm U.S. ET | June 9, 2015

In a sign of shifting consumer attitudes, Costco said its dealership referral programs led to sales of 398,875 new and used vehicles in the U.S. in 2014.... Read More »

J.D. Power is buying NADA's Used Car Guide

12:01 am U.S. ET | June 1, 2015

The National Automobile Dealers Association has agreed to sell its 82-year-old Used Car Guide business to J.D. Power and Associates.... Read More »

J.D. Power to buy NADA Used Car Guide

1:00 pm U.S. ET | May 28, 2015

The National Automobile Dealers Association has agreed to sell an 82-year-old institution, its Used Car Guide business, to J.D. Power. The deal is expected to yield shared cost savings and lead to more comprehensive data and new products.... Read More »

Porsche U.S. chief: Raise customer satisfaction

12:01 am U.S. ET | May 9, 2015

Porsche has been at the top of many automotive customer satisfaction surveys. But that's not enough for US chief Detlev von Platen, who is calling for dealers and the company to improve their performance.... Read More »

Auto safety technology trumps entertainment for consumers, J.D. Power study finds

1:00 pm U.S. ET | April 22, 2015

Automakers should invest in safety technology, over entertainment and convenience, to satisfy customers, according to a J.D. Power study released today.... Read More »

Low rates will continue to help auto sales, financing in 2015, experts say

11:45 am U.S. ET | April 8, 2015

Interest rates should remain low for the rest of 2015, helping auto dealerships sell vehicles, experts say. Low interest rates and longer auto-loan terms have largely offset higher transaction prices the past few years, keeping increases in monthly payments to a minimum.... Read More »

Low oil prices drive bullish forecasts for U.S. sales

11:42 am U.S. ET | March 31, 2015

The US auto industry appears to be firmly in the fast lane, at least for the next two years. New-car sales are on track to expand for a sixth consecutive year in 2015 and face few major risks to the streak in 2016, economists said here today at the NADA/J.D. Power Automotive Forum.... Read More »


BLOG: If dealers don't weigh in, they can't gripe

12:30 pm U.S. ET | March 25, 2015

Dealers have a chance right now to weigh in on what they like and don’t like about their lenders, and they shouldn’t miss the opportunity.
... Read More »

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