J.D. Power and Associates

Hyundai nabs a win in J.D. Power APEAL Study a month after leading IQS

10:00 am U.S. ET | July 23, 2014
For the first time, Hyundai is the top-ranked nonpremium brand in the J.D. Power 2014 U.S. Automotive Performance, Execution and Layout Study -- a month after leading nonpremium brands in the company's Initial Quality Study.... Read More »

 

Ticket to Automotive Hall of Fame: Great ideas, staying power, impact

12:01 am U.S. ET | July 21, 2014
This year's Automotive Hall of Fame inductees -- Keith Crain, Ferdinand Piech, Dave Power and Alex Tremulis -- have a lot in common.... Read More »

 

Mini, beloved by Chinese women, seeks a few good men

12:01 am U.S. ET | June 21, 2014
How much do women in China love BMW's Mini? Perhaps a bit too much for Mini's comfort. So the company is taking pains to give its cars more masculine connotations.... Read More »

 

What's behind Hyundai-Kia quality win?

12:01 am U.S. ET | June 21, 2014
Hyundai-Kia's first-ever first-place showing in the 2014 J.D. Power Initial Quality Study is a significant milestone for a Korean manufacturer that once struggled with quality.... Read More »

 

Chrysler's brands generate mixed results in annual quality study

11:27 am U.S. ET | June 20, 2014
Chrysler Group had a mixed bag in the 2014 JD Power Initial Quality Study. The Chrysler, Dodge and Ram brands improved, while Jeep results fell primarily on the troubled launch last fall of the 2014 Jeep Cherokee and the operation of its nine-speed transmission. Fiat finished last in the study, and was the only brand with an average of more than two problems per vehicle.... Read More »

 

Porsche tops key U.S. quality study for 2nd straight year

June 19, 2014 06:01 CET
Porsche was No. 1 in J.D. Power's Initial Quality Study in the United States for the second year in row, extending its lead over rivals. Jaguar was No. 2, rising up from ninth place in 2013. Lexus rounded out the top three.... Read More »

 

Hyundai-Kia tops J.D. Power's Initial Quality Study for 1st time

1:00 pm U.S. ET | June 18, 2014
For the first time, Hyundai-Kia group topped rival automakers in JD Power's Initial Quality Study, while last year's leader, General Motors, fell to third.... Read More »

 

May sales to get lift from retail demand, holiday deals, extra weekend

1:02 pm U.S. ET | May 23, 2014
Anticipating strong Memorial Day weekend action, some analysts predict the pace of U.S. light-vehicle retail sales in May will be the best so far this year.... Read More »

 

JOE EBERHARDT, PRESIDENT, JAGUAR LAND ROVER NORTH AMERICA

Jaguar Land Rover to revise dealer incentive program

12:01 am U.S. ET | May 19, 2014
Jaguar Land Rover North America will work this year to revamp its variable margin -- the incentives dealers receive on top of the standard margin -- in an effort to improve customer satisfaction, says Joe Eberhardt, the company's new president.... Read More »

 

M-B gets tough over customer service scores

12:01 am U.S. ET | April 28, 2014
Mercedes-Benz USA is taking a hard line with dealers after the brand made little progress in the latest J.D. Power and Associates Customer Service Index. Despite several dealer training programs in recent years, Mercedes moved up only one spot -- to No. 8 -- in the 2014 Power CSI survey released this month.... Read More »

 

APRIL U.S. SALES

U.S. sales on track to rise 9% in April, 2 forecasts show

3:44 pm U.S. ET | April 24, 2014
Auto sales are on pace to rise 9 percent in April from a year ago, as warmer weather coaxes out more shoppers who stayed home during the unusually harsh winter, according to two forecasts released today.... Read More »

 

J.D. Power to buy Korrelate to measure digital ad spending effectiveness

10:00 am U.S. ET | April 23, 2014
J.D. Power is acquiring analytics company Korrelate in a move to measure consumer online shopping behaviors and trends, the company said today.... Read More »

 

Cadillac, Buick top service satisfaction rankings for 1st time

1:00 pm U.S. ET | April 9, 2014
Cadillac overtook Lexus to top a survey of customer satisfaction with luxury dealership service departments, giving General Motors twin victories in a study by JD Power and Associates. Buick led the mainstream category, ahead of GMC and Chevrolet in the top five.... Read More »

 

Negative equity ticks up

12:01 am U.S. ET | April 9, 2014
More car customers are upside down at trade-in time, owing more on the trade-in vehicle than it's worth. Carrying negative equity on a trade-in vehicle makes it tougher for consumers to finance a new car because they have to borrow extra funds to pay off their old loan.... Read More »

 

Longtime J.D. Power exec Tucker named CEO of DealerRater.com

9:00 am U.S. ET | April 8, 2014
Online car dealer review site DealerRater has named Gary Tucker as the company's first CEO, taking on the role split between founder Chip Grueter and Vice President Jamie Oldershaw since 2002.... Read More »

 

JIM HENRY

Off-lease surge should spark even more leasing

12:01 am U.S. ET | April 2, 2014
Scheduled lease terminations are expected to grow again in 2014, providing a strong tailwind for additional leases this year and higher customer loyalty.... Read More »

 

Cold weather dents U.S. sales forecast for 2014

10:45 am U.S. ET | March 20, 2014
Industry consultants LMC Automotive and JD Power said they cut their joint 2014 forecast for auto sales in the United States to adjust for slow sales in January and February due to cold weather. The forecasters estimated that sales would be 16.1 million this year, down from their previous forecast of 16.2 million.... Read More »

 

J.D. Power survey takers will get chance to post online dealership reviews

5:58 pm U.S. ET | March 19, 2014
J.D. Power and Associates has agreed to work with DealerRater to help automakers and dealers collect dealership reviews from consumers. J.D. Power will ask some recipients of its proprietary customer satisfaction and other surveys if they also wish to write a review of the dealership where they did business, said Jonathan Miller, chief technology officer for J.D. Power.... Read More »

 

Lenders keep watchful eye as new-vehicle loan terms grow

12:01 am U.S. ET | March 5, 2014
For the time being, F&I managers can probably count on lenders to keep approving extra-long loan terms to offset higher loan amounts.... Read More »

 

Sonata drags down Hyundai

12:01 am U.S. ET | Feb. 24, 2014
Hyundai notched big gains in its sales, market share and image when its swoopy 2011 Sonata hit the market.... Read More »

 

Lexus keeps J.D. Power dependability crown; GM scores 2 spots in top 5

10:00 am U.S. ET | Feb. 12, 2014
Lexus again is the most dependable auto brand after three years of ownership while two General Motors marques joined the top five, J.D. Power and Associates said today.... Read More »

 

More auto brands upgrade Web site technology for all devices

2:47 pm U.S. ET | Feb. 7, 2014
More than 20 percent of auto manufacturers have launched Web sites that implement responsive design technology -- technology that allows shoppers to view the same Web site content across tablets, smartphones and desktop computers.... Read More »

 

J.D. Power: Dealerships affect consumers' impression of auto lenders

12:01 am U.S. ET | Nov. 27, 2013
Dealerships can have an important influence on the results of J.D. Power's U.S. Consumer Financing Satisfaction Study, even though dealerships aren't rated directly. The company released its 2013 study this week. Lincoln Automotive Financial Services ranked No. 1 in the luxury segment, and Kia Motors Finance topped the mass-market segment.... Read More »

 

Kia, Lincoln captives top satisfaction survey

12:01 am U.S. ET | Nov. 27, 2013
Kia Motors Finance was the top auto lender among mass-market brands and Lincoln Automotive Financial Services the top lender among luxury brands in J.D. Power's 2013 U.S. Consumer Financing Satisfaction Study.... Read More »

 

Kia, Lincoln finance units score top rankings in J.D. Power survey

2:51 pm U.S. ET | Nov. 25, 2013
Kia Motors Finance was the top auto lender among mass-market brands and Lincoln Automotive Financial Services the top lender among luxury brands in JD Power's 2013 U.S. Consumer Financing Satisfaction Study released today.... Read More »

 

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