Dealer Speaks

VIDEO: Ohio dealer's success equation: Happy employees = happy customers

12:01 am U.S. ET | Dec. 14, 2015

The sign at Diane Sauer Chevrolet symbolizes a 40-year journey of sacrifice and survival. Along the way, she has won the respect of skeptical male colleagues and realized she didn't have to act like a guy to succeed. Lessons learned over the years have also forged one guiding principle today: "You need to have happy employees to have happy customers."... Read More »

VIDEO: Dealer 'Rocky' De La Fuente ready to go distance in White House bid

12:01 am U.S. ET | Dec. 7, 2015

Can a small Cadillac store be a stepping-stone to the Oval Office? California's Roque 'Rocky' De La Fuente believes so. He won't back away from a good fight, whether it's against City Hall, GM or Trump.... Read More »

VIDEO: Ford dealer Kimmerle: 'We will not let the dealership divide the family'

12:01 am U.S. ET | Sept. 21, 2015

Don't be fooled by the museum-like look of David Kimmerle's Ford store in Arizona. It thrives on forward-thinking ideas that ensure growth without acquisitions. And he has a third-generation succession plan that guarantees one thing: None of his six kids will ever run the store.... Read More »

VIDEO: Dealer Viviano puts in long hours at 83, draws Sergio visit

12:01 am U.S. ET | Sept. 14, 2015

After 50 years, Tony Viviano has forged strong views on what it takes to succeed as a car dealer. And at 83, he maintains a work ethic that sparked the attention of Sergio Marchionne.... Read More »

Q&A WITH TONY VIVIANO, OWNER, SERLING HEIGHTS (MICH.) DODGE-CHRYSLER-JEEP-RAM

Keys to success: Family, decency and hard work

12:01 am U.S. ET | Sept. 14, 2015

At age 83, Tony Viviano still comes every work day to Sterling Heights [Mich.] Dodge Chrysler Jeep Ram, the dealership he owns. In this Q&A, he talks about his history and the secrets of his success.... Read More »

VIDEO: How dealer Bill Perkins turned failure into a mission

12:01 am U.S. ET | June 22, 2015

After a short run with his first dealership, Bill Perkins vowed to someday help others get into the business – if he got a second chance. Thanks to a valued mentor, he got that chance. Perkins now runs two stores anchored in his own principles: inspiring young people, being part of the community, taking an interest in employees' lives, and creating a culture where people want to succeed.... Read More »

VIDEO: Denver dealer banks on service bays, crusades for family-owned stores

12:01 am U.S. ET | June 15, 2015

After the untimely death of her boss and mentor, Mary Pacifico-Valley has built a 3-franchise chain with fixed ops as its foundation. She is also waging a personal crusade for the viability of the family-owned dealership while walking the talk on an issue where she feels the industry needs to "step it up."... Read More »

Q&A WITH MARY PACIFICO-VALLEY, OWNER, RICKENBAUGH AUTOMOTIVE GROUP

Service background shaped Colo. dealer's approach

12:01 am U.S. ET | June 15, 2015

Coming up through the service department, rather than sales, shaped the views of Denver-area dealer Mary Pacifico-Valley. She also was mentored by the late Kent Rickenbaugh, and today seeks to mentor others.... Read More »

Q&A, DON JENKINS

Tenn. group's key: Treat customers well

12:01 am U.S. ET | March 16, 2015

Dealer principal Don Jenkins, 65, spoke with Automotive News TV Managing Editor Leslie J. Allen and Staff Reporter Lindsay Chappell about some of the reasons behind his dealerships' success.... Read More »

Q&A, JOHN NGUYEN

An orphaned immigrant driven to win

12:01 am U.S. ET | March 16, 2015

It was fitting that this self-made man created his own name. John Nguyen was 12 when, after shuttling from one refugee camp to another, he arrived in the U.S. The rest, as they say, is his story.... Read More »

Q&A WITH DAN FIELDS | PRESIDENT, FIELDS AUTO GROUP

Dealership group invests for 'nice, exciting, fun' stores

2:00 pm U.S. ET | Jan. 24, 2015

Merit Earl Fields was sales manager at Cadillac before becoming a Cadillac dealer on Chicago's North Shore in 1971. After his son, John Fields, quit a career as a contract-law attorney to join the car business, the duo began adding franchises: BMW, Saab, American Motors and more.... Read More »

Q&A WITH GREG MILLER | CEO, LARRY H. MILLER GROUP OF COS.

Miller learned from his dad and learned how to delegate

2:00 pm U.S. ET | Jan. 24, 2015

Greg Miller, 48, learned a lot about the car business from his father, Larry H. Miller. But he is a very different leader from his dad.... Read More »

BILL COLE, DEALER, COLE AUTOMOTIVE GROUP

A voice for dealers, business in West Virginia Senate

2:00 pm U.S. ET | Jan. 23, 2015

Dealer Bill Cole, 58, is poised to become president of the West Virginia Senate next year, and the state's lieutenant governor.... Read More »

JOHN DARVISH, CEO, DARCARS AUTOMOTIVE GROUP

DARCARS' new leadership regroups to grow in U.S., beyond

2:00 pm U.S. ET | Jan. 23, 2015

DARCARS has bought limited rooftops over the past 10 years, but Darvish intends to double the company's size -- whether through acquisitions or revenue or both -- in the next five years.... Read More »

Q&A WITH GREG JACKSON | CEO, PRESTIGE AUTOMOTIVE GROUP

Minority dealers still don't reflect minority purchases

12:00 pm U.S. ET | Jan. 22, 2015

Today, Prestige CEO Greg Jackson owns four dealerships in southeastern Michigan that sold 10,177 new Cadillac, Ford, Toyota and Mercedes-Benz vehicles last year.... Read More »

Q&A WITH GEORGE NAHAS | GEORGE NAHAS CHEVROLET

Bouncing back in 'a different world' of car sales

12:00 pm U.S. ET | Jan. 22, 2015

Florida dealer George Nahas, the 2002 Time Quality Dealer Award winner, lost two General Motors franchises: Oldsmobile in 2004 and Saturn five years later. Nahas, the current treasurer of the National Automobile Dealers Association, is running for the vice chairman's post.... Read More »

VIDEO: Canadian dealer buries a Jeep, puts on the Ritz

12:01 am U.S. ET | Dec. 15, 2014

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. He also uses eye-catching displays to generate buzz. The star attraction: A '43 Jeep, under glass beneath the showroom floor.... Read More »

VIDEO: Bergstrom on Buffett, Musk, life as dealer

12:01 am U.S. ET | Dec. 8, 2014

John Bergstrom once begged Roger Smith for a GM franchise. Today the head of Wisconsin's largest dealership group sits on the Green Bay Packer board and counts Warren Buffett as a friend. In this profile, Bergstrom, 67, tips his hat to those who taught him how to treat customers well and gives credit to Tesla's Elon Musk. He also shows healthy respect for a business that “will eat you up if you don't stay on top” of it.... Read More »

BILL COLE, DEALER, COLE AUTOMOTIVE GROUP

A voice for dealers, business in West Virginia Senate

12:01 am U.S. ET | Dec. 1, 2014

Dealer Bill Cole, 58, is poised to become president of the West Virginia Senate next year, and the state's lieutenant governor.... Read More »

JOHN DARVISH, CEO, DARCARS AUTOMOTIVE GROUP

DARCARS' new leadership regroups to grow in U.S., beyond

12:01 am U.S. ET | Dec. 1, 2014

DARCARS has bought limited rooftops over the past 10 years, but Darvish intends to double the company's size -- whether through acquisitions or revenue or both -- in the next five years.... Read More »

VIDEO: How dealer Hoehn creates work force that flourishes

12:01 am U.S. ET | Sept. 22, 2014

California dealer Bill Hoehn says his 500 employees need more than a decent salary and a stable place to work if they are going to truly flourish. Wellness benefits at his 12-franchise chain include free yoga and Pilates classes. In addition, a full-time chaplain provides counsel for challenges big and small. Hoehn's tenet: If workers thrive in their personal lives, they'll thrive as professionals, too.... Read More »

VIDEO: Defying Dad, by building on his legacy

12:01 am U.S. ET | Sept. 15, 2014

At Courtesy Auto Group in Illinois, Ray and Rik Fregia are seeing sales boom after million-dollar overhauls at their three stores. They are boosting Internet business, using contractors to deliver cars across the U.S. All the while, the brothers, who defied their father's advice and went into the business anyway, are creating fun workplaces with what they call a 'get to' versus 'got to' attitude.... Read More »

Q&A WITH GREG JACKSON | CEO, PRESTIGE AUTOMOTIVE GROUP

Minority dealers still don't reflect minority purchases

12:01 am U.S. ET | Aug. 11, 2014

Today, Prestige CEO Greg Jackson owns four dealerships in southeastern Michigan that sold 10,177 new Cadillac, Ford, Toyota and Mercedes-Benz vehicles last year.... Read More »

Q&A WITH GREG MILLER | CEO, LARRY H. MILLER GROUP OF COS.

Miller learned from his dad and learned how to delegate

12:01 am U.S. ET | Aug. 11, 2014

Greg Miller, 48, learned a lot about the car business from his father, Larry H. Miller. But he is a very different leader from his dad.... Read More »

VIDEO: Ford dealer Kenley calls every car buyer

12:01 am U.S. ET | June 23, 2014

Making personal thank you calls to "every single sales customer" and practicing a soft-sell approach are some ways Utah dealer Jewel Lee Kenley ensures her Ford store stands out – even if it means being known as "a little bit laid back." Her strategies are helping to create loyal buyers.... Read More »

Automotive News Cover
News by Brand