Innovative Dealers

Is the dealership sales call center obsolete?

12:01 am U.S. ET | May 27, 2013
As Internet leads, mobile phone calls and texts swamp dealerships, business development centers are starting to look counterproductive to some dealers. Some dealers are dumping their BDCs, while others -- who defend the centers as the best way to handle the rising tide of Internet leads -- have worked out a truce between the two staffs.... Read More »

 

MIKE COLIAS

Dealer cash juices Volt sales boom

2:54 pm U.S. ET | Sept. 18, 2012
The record month for Chevrolet Volt sales in August surely pleased GM brass, green-car believers and perhaps even the Obama administration. But the folks at Ourisman Rockmont Chevrolet in Rockville, Md., likely are even happier.... Read More »

 

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Racing, tech events draw crowds to Hoffman stores

Racing, tech events draw crowds to Hoffman stores

Hoffman Auto Group holds more than 100 elaborate events annually to attract and retain customers. Some buyers zip around a racetrack in Porsches at 130 mph. Mon., October 27
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