Innovative Dealers

Is the dealership sales call center obsolete?

12:01 am U.S. ET | May 27, 2013

As Internet leads, mobile phone calls and texts swamp dealerships, business development centers are starting to look counterproductive to some dealers. Some dealers are dumping their BDCs, while others -- who defend the centers as the best way to handle the rising tide of Internet leads -- have worked out a truce between the two staffs.... Read More »

MIKE COLIAS

BLOG: Dealer cash juices Volt sales boom

2:54 pm U.S. ET | Sept. 18, 2012

The record month for Chevrolet Volt sales in August surely pleased GM brass, green-car believers and perhaps even the Obama administration. But the folks at Ourisman Rockmont Chevrolet in Rockville, Md., likely are even happier.... Read More »

Automotive News
Special Video Report
Toyota's Lentz in Texas: A Lexus regret, fixing 'starved' Scion, the next Prius

Toyota's Lentz in Texas: A Lexus regret, fixing 'starved' Scion, the next Prius

Toyota North America CEO Jim Lentz is a pioneer. He and a handful of other employees moved to north Texas last September to help build the automaker's new U.S. headquarters.
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