Innovative Dealers

Is the dealership sales call center obsolete?

12:01 am U.S. ET | May 27, 2013
As Internet leads, mobile phone calls and texts swamp dealerships, business development centers are starting to look counterproductive to some dealers. Some dealers are dumping their BDCs, while others -- who defend the centers as the best way to handle the rising tide of Internet leads -- have worked out a truce between the two staffs.... Read More »

 

MIKE COLIAS

Dealer cash juices Volt sales boom

2:54 pm U.S. ET | Sept. 18, 2012
The record month for Chevrolet Volt sales in August surely pleased GM brass, green-car believers and perhaps even the Obama administration. But the folks at Ourisman Rockmont Chevrolet in Rockville, Md., likely are even happier.... Read More »

 

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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