Innovative Dealers

Is the dealership sales call center obsolete?

12:01 am U.S. ET | May 27, 2013
As Internet leads, mobile phone calls and texts swamp dealerships, business development centers are starting to look counterproductive to some dealers. Some dealers are dumping their BDCs, while others -- who defend the centers as the best way to handle the rising tide of Internet leads -- have worked out a truce between the two staffs.... Read More »

 

MIKE COLIAS

Dealer cash juices Volt sales boom

2:54 pm U.S. ET | Sept. 18, 2012
The record month for Chevrolet Volt sales in August surely pleased GM brass, green-car believers and perhaps even the Obama administration. But the folks at Ourisman Rockmont Chevrolet in Rockville, Md., likely are even happier.... Read More »

 

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Honeymoons, hip hires, pro photos help stores

Honeymoons, hip hires, pro photos help stores

An Audi dealership has installed a spinning photo booth to deliver consistent vehicle images to online shoppers. A webpage is designed to build a harmonious relationship between a Mercedes and its new owner. Mon., November 17
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