Is the dealership sales call center obsolete?
12:01 am U.S. ET | May 27, 2013
As Internet leads, mobile phone calls and texts swamp dealerships, business development centers are starting to look counterproductive to some dealers. Some dealers are dumping their BDCs, while others -- who defend the centers as the best way to handle the rising tide of Internet leads -- have worked out a truce between the two staffs.... Read More »