Fixed Operations

Chrysler will only tout minivan's electric plug in California

Fiat Chrysler has taken a curious approach to marketing the only minivan in the U.S. that can run on a rechargeable battery: just call the Pacifica model a hybrid, and leave out the plug-in part.

Legendary Lexus exec tells how he evaluates a service department

Dick Chitty retired in 2003 from Toyota, but he remains an active watcher of fixed operations — so much so that he shared his recipe for success with Fixed Ops Journal.

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