Fixed Operations

AutoNation resumes relationship with TrueCar after last year's breakup

AutoNation will begin using TrueCar again at 55 of its dealerships beginning Saturday in what the retailer is describing as a test. The resumption of ties will reverse AutoNation’s acrimonious break-up with TrueCar last July.

The follow-up call turns up business on the service end

Follow-up in the service department is just as important as follow-up in sales, says Mitsubishi dealer Joe Bizzarro. Follow-up calls produce two to

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