Don Fordiani, group manager, customer experience and fixed operations, Lexus Division

A discussion with Don Fordiani, group manager, customer experience and fixed operations for Lexus Division.

Peter Donnellan, senior vice president of after sales, Audi of America

A discussion with Peter Donnellan, senior vice president of after sales for Audi of America.


Legendary Lexus exec tells how he evaluates a service department

Dick Chitty retired in 2003 from Toyota, but he remains an active watcher of fixed operations — so much so that he shared his recipe for success with Fixed Ops Journal.

Sign up for our weekly newsletter

Sent early Monday mornings, this newsletter contains a summary of key stories from our weekly edition.

Newsletters