Service Counter

As vehicle recalls spike, drivers offer reasons for not paying attention to them.

Dealers, accessorize!

Many dealerships are letting a huge amount of profit drive off their lot, a reader writes.

Texting do's and don'ts

Done right, texting is a fast, effective way for service departments to communicate, enhancing customer satisfaction and shop productivity.

Sign up for our daily newsletter

We'll send you the top news of the day each weekday afternoon.