Staff Columns

Got any leads on that profit statement?

Providing sales leads to dealerships is hardly new. Third-party companies have done it for years, if not decades. But first-quarter earnings statements from four publicly traded lead providers — TrueCar, CarGurus, Cars.com and AutoWeb — read at times like statements from Internet startups.

Everyone finds the hidden jewels

My guess is that it has been going on for years — new-car dealers have been making more money on used cars than new. It has been the industry's great secret.

UPDATED: 4/30/18 11:22 am ET - corrected

Elevate the education of service techs to an undergraduate degree

Six Nissan North America executives behind the automaker's "Fix It Right the First Time" initiative invited me to join their freewheeling after-dinner chat. What sounded like a great idea emerged: raising the degree status of service technicians.

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