Dealers

ADP Dealer Services to spin-off and go public

11:07 am U.S. ET | April 10, 2014
ADP Dealer Services, a dealer software giant, is poised to become an independent public company, according to a statement today by parent company ADP. The board of directors of ADP approved the spinoff, the statement said.... Read More »

 

Cadillac, Buick top service satisfaction rankings for 1st time

1:00 pm U.S. ET | April 9, 2014
Cadillac overtook Lexus to top a survey of customer satisfaction with luxury dealership service departments, giving General Motors twin victories in a study by JD Power and Associates. Buick led the mainstream category, ahead of GMC and Chevrolet in the top five.... Read More »

 

RouteOne expects 2014 e-contract volume to double

12:01 am U.S. ET | April 9, 2014
RouteOne expects to more than double its electronic contract volume this year, to an estimated 1.6 million contracts, after more than tripling volume last year. The growth is coming from more lenders signing up as well as more volume from existing customers, RouteOne CEO Mike Jurecki says.... Read More »

 

Ford F-150 engineer says some ideas were too much to execute

3:56 pm U.S. ET | April 9, 2014
In Ford's five-year effort to strip weight from the 2015 F-150 pickup, some ideas were considered just too big of a stretch, chief engineer Pete Reyes said today. For example, engineers had considered using a front-frame crossmember -- which provides rigidity and lateral strength -- made of magnesium, an expensive metal that is lighter and stronger than either aluminum or steel.... Read More »

 

Weather-related rail congestion keeps vehicles parked near factories

2:48 pm U.S. ET | April 9, 2014
Across the Rust Belt, thousands of freshly built cars, pickups and SUVs are parked, waiting for a ride that’s late. A brutal winter and the highest automotive production in a decade have strained railroads and moved automakers to use more expensive over-the-road trucks to get their vehicles to dealerships.... Read More »

 

Negative equity ticks up

12:01 am U.S. ET | April 9, 2014
More car customers are upside down at trade-in time, owing more on the trade-in vehicle than it's worth. Carrying negative equity on a trade-in vehicle makes it tougher for consumers to finance a new car because they have to borrow extra funds to pay off their old loan.... Read More »

 

CarMax ups F&I chargeback reserves, reflecting subprime growth

12:01 am U.S. ET | April 9, 2014
Public used-car specialist CarMax increased its reserves for chargebacks on extended service contracts and guaranteed asset protection policies in its latest fiscal quarter.... Read More »

 

ABA: Auto loan delinquencies flat in 4th qtr.

12:01 am U.S. ET | April 9, 2014
Auto-loan delinquencies were essentially flat at a low level in the fourth quarter of 2013, edging down very slightly from the same period a year earlier, according to data released today in the American Bankers Association Consumer Delinquency Bulletin.... Read More »

 

VW orders U.S. dealers to stop selling cars with new engine

9:55 am U.S. ET | April 9, 2014
Citing the risk of a leak in the transmission oil cooler, Volkswagen of America has ordered dealers in the United States to stop selling newer cars equipped with an automatic transmission and VW’s most common engine, the 1.8-liter EA888. The stop-sale order, sent to dealers Tuesday, applies to cars produced after Feb. 1. VW spokesman Scott Vazin said the problem arose when a supplier changed the specifications of an O-ring linking the transmission oil cooler to the transmission.... Read More »

 

JIM HENRY

Misleading sales ads hurt F&I

12:01 am U.S. ET | April 9, 2014
State and federal regulators have cracked down this year on misleading dealership advertising. In just about every case, their complaint was that the advertising failed to adequately disclose financial terms or hidden costs.... Read More »

 

Washington governor signs Tesla compromise bill

6:09 pm U.S. ET | April 8, 2014
Washington state officially approved Tesla's direct-sales model last Thursday, when Gov. Jay Inslee signed a bill allowing the electric-vehicle maker to continue selling its cars through its own, factory-owned showrooms instead of franchised dealerships in the state.... Read More »

 

New-vehicle sales driven by off-lease volume, Manheim analyst says

7:42 am U.S. ET | April 8, 2014
New-vehicle sales increases are being supported by consumers returning to the market as their vehicle leases expire, not just pent-up demand from the recession years, said Tom Webb, chief economist at Manheim.... Read More »

 

Longtime J.D. Power exec Tucker named CEO of DealerRater.com

9:00 am U.S. ET | April 8, 2014
Online car dealer review site DealerRater has named Gary Tucker as the company's first CEO, taking on the role split between founder Chip Grueter and Vice President Jamie Oldershaw since 2002.... Read More »

 

GM dealers field calls, manage inventory while waiting for recall parts

4:12 pm U.S. ET | April 8, 2014
General Motors estimates repairs to 2.6 million small cars affected by a massive recall will not start until next week -- not this week as originally expected. Some dealers are fielding dozens of calls daily from customers wanting to know when their car will be fixed.... Read More »

 

Ford recalls nearly 435,000 vehicles for rusting frame parts, faulty seats

6:00 pm U.S. ET | April 7, 2014
Ford is recalling 385,762 model-year 2001-2004 Escape SUVs due to rust that could cause the separation of the lower control arm from the subframe of the vehicle. In an unrelated recall, NHTSA announced that Ford is recalling 48,960 model-year 2013-2014 Ford Fusion, Lincoln MKZ, Ford Escape and C-Max vehicles to replace seatback frames that are not up to NHTSA standards.... Read More »

 

TrueCar pairs Krafcik, dealers

12:01 am U.S. ET | April 7, 2014
Now that John Krafcik is on the TrueCar Inc. board of directors and the company has announced plans for an initial public offering of stock, the former CEO of Hyundai Motor America says he's eager to start talking with dealers.... Read More »

 

LETTER TO THE EDITOR

Is Tesla wasting time? Maybe not

12:01 am U.S. ET | April 7, 2014
Just because Automotive News' entire readership is scared is no reason to declare it a waste of time, energy and money.... Read More »

 

GM tablet tool aims to lift service revenue

12:01 am U.S. ET | April 7, 2014
About 1,200 General Motors dealerships have begun using a tablet tool, part of a software program called Service Workbench, that lets service advisers quickly pull up a vehicle's history, whip through an inspection and point out a menu of factory-recommended maintenance items.... Read More »

 

AutoNation wants more service lane hospitality

12:01 am U.S. ET | April 7, 2014
AutoNation Inc., the country's biggest dealership group, is recruiting service advisers among restaurant waiters and other service-industry workers, part of a new plan to reduce turnover in a key position.... Read More »

 

BEST PRACTICES

Prepping Hyundai for its close-up

12:01 am U.S. ET | April 7, 2014
As long as drivers are idling on the perennially congested Interstate 405 freeway, Hani Nassif figures, they may as well be checking out some Hyundais. Nassif is general manager of Win Hyundai in Carson, Calif., a dealership that recently invested $5 million in a new facility that includes a glass display case to spotlight its products for stalled commuters.... Read More »

 

Sen. McCaskill: GM ignition switch case could lead to criminal charges

3:26 pm U.S. ET | April 6, 2014
GM should make restitution to victims' families and face criminal action if merited for the way it handled defective ignition switches that caused fatal auto accidents, U.S. Senator Claire McCaskill of Missouri said on Sunday.... Read More »

 

LINDSAY CHAPPELL

Why GM dealers have a chance to shine

7:30 am U.S. ET | April 5, 2014
There's no getting around the fact that GM is taking a clubbing right now. A huge recall, several lawsuits, a blistering congressional hearing, apologies to consumers, potential criminal investigations -- it's all bad. But then there are the retailers.... Read More »

 

Dealers unite behind Barra as damage control shifts to them

6:49 am U.S. ET | April 5, 2014
General Motors dealers applauded CEO Mary Barra's testimony on Capitol Hill this past week as she took the national stage in the ignition-switch recall storm. Now, the dealers know, attention will turn to them as parts to repair the switches start arriving in service bays this week. Dealers are lining up service technicians and loaner vehicles, even though they're unsure how many vehicles will be brought in.... Read More »

 

Krafcik at TrueCar: Hands-on, but not a full-time gig

5:39 pm U.S. ET | April 4, 2014
John Krafcik's role at TrueCar will be to help advise and consult the vehicle pricing and purchasing service, but it is not a full-time position.... Read More »

 

TrueCar files plans to go public with stock

5:37 am U.S. ET | April 4, 2014
Online auto-shopping service TrueCar said today it has filed a statement with the Securities and Exchange Commission to sell shares in an initial public offering. The company said it could raise as much as $125 million from the stock sale.... Read More »

 

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How a Texas Toyota store solved used-car-supply challenge

How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, struggled to find good used cars. So it started providing free appraisals to service customers and offered to buy their vehicles on the spot. Mon., April 14
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