Spiraling diesel crisis deals another blow to VW's frustrated dealers

12:01 am U.S. ET | Sept. 28, 2015

Revelations of cheating and subsequent leadership turmoil at VW add more burdens to VW dealers already seething over a poor product mix, sagging sales and profitability, and an often cold shoulder from headquarters in Germany.... Read More »

Changing Scion gets new boss

12:01 am U.S. ET | Sept. 28, 2015

Andrew Gilleland was a field operations manager at Scion when it was hatched in 2003, working with dealers to help get the youth-oriented brand off the ground.... Read More »

Volvo: S.C. plant is 'the ultimate signal' to dealers

12:01 am U.S. ET | Sept. 28, 2015

As Volvo prepares to build the next-generation S60 compact sedan in Ridgeville, S.C., it hopes that its first U.S. plant persuades its dealers to reinvest in the franchise.... Read More »

Lithia founder takes a pay cut -- for life

12:01 am U.S. ET | Sept. 28, 2015

Lithia Motors Inc. founder Sid DeBoer is stepping down as an executive officer of the company and will take a massive pay cut -- for life.... Read More »


BLOG: VW dealers have a damage control plan for the average Joe

8:50 am U.S. ET | Sept. 27, 2015

Some VW dealers are banking on the public's short attention span.... Read More »

In Boston, dealer Herb Chambers builds an empire (and attracts suitors)

12:01 am U.S. ET | Sept. 26, 2015

While Herb Chambers says he's enjoying the new-car business more than ever, the prominence in his office of a photo of him with Warren Buffett from a recent NADA meeting begs the question: is he going to sell, too?... Read More »

U.S. dealers oppose possible ouster of VW executive

3:04 pm U.S. ET | Sept. 24, 2015

Volkswagen's national dealer council and other dealers are publicly opposing the VW supervisory board's reported plans to dismiss Volkswagen of America CEO Michael Horn.... Read More »

Volkswagen dealers have cause to sue the automaker, lawyers say

12:56 pm U.S. ET | Sept. 23, 2015

Volkswagen dealers -- already seething over a product drought, sagging U.S. sales and an often cold shoulder from headquarters in Germany -- may now have cause to take their frustrations out on the company in court.... Read More »

Captives, independents see solid gains in auto loan, lease accounts

1:00 pm U.S. ET | Sept. 23, 2015

The number of loan and lease accounts is growing faster at auto finance companies than it is at banks, helped by finance companies' lower interest rates and higher subprime lending, Equifax says.... Read More »


BLOG: A cautionary tale of 2 dealership groups and compliance

1:15 pm U.S. ET | Sept. 23, 2015

Just two years after the FTC charged them with deceptive advertising, two dealership groups caught fire again. And it’s costing them.... Read More »

Trust, customized pitches and visuals key to F&I sales, trainers say

12:45 pm U.S. ET | Sept. 23, 2015

To sell F&I products to wary customers, establish trust, personalize the pitch and use visuals, trainers say.... Read More »

F&I profits surpass vehicle profits

12:15 pm U.S. ET | Sept. 23, 2015

Take away automakers' dealer incentives, and dealerships are averaging higher gross profits on F&I than on selling new vehicles, DealerStrong's Greg Goebel says. Three years ago, the reverse was true.... Read More »

Diesel cars loiter in lots as VW dealers, owners sit and wait

7:28 am U.S. ET | Sept. 23, 2015

At the VW of Oakland dealership in California, the German company's "clean diesel-" powered cars were a big hit with eco-friendly customers. Now, following VW's admission that it rigged emissions tests of its diesel cars in the United States, a line of 2015 diesel Golf Sportwagens sit unsellable in the lot.... Read More »

What Sonic is doing to curtail F&I crime

12:01 am U.S. ET | Sept. 23, 2015

For the past 15 years, the most important compliance program at Sonic Automotive has been in its finance and insurance division.... Read More »

Steering dealership ads clear of legal pitfalls

12:01 am U.S. ET | Sept. 23, 2015

Dealerships must review all language before releasing advertisements to consumers if they don't want to find themselves under the Federal Trade Commission's microscope, legal experts and trainers say.... Read More »

CarMax profits rise 12% on higher used-vehicle volume

5:00 pm U.S. ET | Sept. 22, 2015

CarMax's net earnings rose 12 percent to $172.2 million in the fiscal second quarter on higher used-vehicle sales, even as the average selling price of used vehicles declined.... Read More »

Volkswagen offers U.S. dealers financial assistance

12:01 pm U.S. ET | Sept. 22, 2015

Volkswagen of America has rolled out a series of financial assistance programs to compensate its U.S. dealers amid the company’s diesel emissions scandal. The scandal comes at a time when VW’s roughly 650 U.S. dealers already struggle with profitability amid a nearly 3 percent decline in new-vehicle sales through August.... Read More »

VIDEO: Ford dealer Kimmerle: 'We will not let the dealership divide the family'

12:01 am U.S. ET | Sept. 21, 2015

Don't be fooled by the museum-like look of David Kimmerle's Ford store in Arizona. It thrives on forward-thinking ideas that ensure growth without acquisitions. And he has a third-generation succession plan that guarantees one thing: None of his six kids will ever run the store.... Read More »


12:01 am U.S. ET | Sept. 21, 2015

Dealers featured this week include Dan Lacy, president of R.C. Lacy Ford-Lincoln in Catskill, N.Y.; The Viviano family of Sterling Heights Dodge-Chrysler-Jeep-Ram in Sterling Heights, Mich.; Jerry Brassfield, owner of Capitol Toyota in San Jose, Calif.; and Farley Perkins, vice president of Southern Volkswagen - Greenbrier in Chesapeake, Va.... Read More »

Kids' game inspires AutoNation campaign

12:01 am U.S. ET | Sept. 21, 2015

AutoNation executives expect to distribute tens of thousands of pink license plate frames beginning this month as part of its $16 million Drive Pink campaign. As a lead-up to its sponsorship of a college bowl game supporting breast cancer research, the nation's largest new-car retailer will place a pink frame on the back of every vehicle sold or serviced and will ask customers whether they want to donate to the cause.... Read More »


Wash not, want not at Calif. Honda store

12:01 am U.S. ET | Sept. 21, 2015

Service customers at Capitol Honda in San Jose, Calif., can get a free wash with every visit. They just can't get it at Capitol Honda. Many California businesses have had to make such adjustments as California's drought has worsened. Capitol Honda, whose massive garage serves more than 200 service customers a day, has been ahead of the curve.... Read More »

W.Va. dealership group pays $80,000 civil penalty over ads

2:14 pm U.S. ET | Sept. 18, 2015

A West Virginia auto dealership group agreed to pay an $80,000 civil penalty to settle a U.S. Federal Trade Commission lawsuit that charged it with showing misleading advertisements, the FTC said.... Read More »

BMW to 'step up' digital features

2:15 pm U.S. ET | Sept. 16, 2015

The next frontier for BMW is growing the digital end of its business, in vehicles and on the retail front. New consumer programs will focus on service and making it more seamless. In vehicles, improved connectivity and even autonomous driving “will weave itself into all of our next architectures,” the brand's top sales and marketing executive says.... Read More »

Pros, cons of pitching F&I products with tech tools

12:15 pm U.S. ET | Sept. 16, 2015

Using technology to provide F&I product information educates consumers, but it can also benefit dealers. Digital product introductions can provide dealerships with data on their customers' F&I product interests. And that knowledge can help guide F&I managers' product recommendations.... Read More »

Why training should reach outside the box

12:15 pm U.S. ET | Sept. 16, 2015

Training helps F&I managers close more deals, sell more aftermarket products and, as a result, earn more money. But finance managers' education should go beyond what's needed in the F&I box.... Read More »

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