Dealers

HANNAH LUTZ

BLOG: Beware the pitfalls of digital ads

11:45 am U.S. ET | Jan. 27, 2016

The industrywide push to put much of the car buying and financing process online, including ads, is a good thing. But dealers should make sure that online ads don’t come back to haunt them.... Read More »

A case for providing an online finance tool

11:45 am U.S. ET | Jan. 27, 2016

Consumers are much more satisfied when they can view and adjust vehicle payment terms online vs. starting the process at the dealership, a MakeMyDeal survey found.... Read More »

Mopar expands service contract coverage

11:45 am U.S. ET | Jan. 27, 2016

Complete 360, Mopar's most extensive service contract yet, is the latest salvo in an effort to use F&I products to produce more service business and thereby improve customer retention, say FCA US executives.... Read More »

Automakers, dealerships in recovery mode after historic snowstorm

1:00 pm U.S. ET | Jan. 25, 2016

Manufacturers, dealerships and others in the auto industry find themselves digging out after the weekend's historic snowstorm that pummeled the eastern U.S. with as much as 3 feet of snow.... Read More »

GM program 'just another channel'

12:01 am U.S. ET | Jan. 25, 2016

Dealers have responded warily to news that General Motors will insert itself into the used-car business, a key profit center at most dealerships. Here are details on how GM's Factory Pre-Owned Collection plan will work.... Read More »

Detroit auto show sets best attendance record since 2003 peak

9:39 am U.S. ET | Jan. 25, 2016

The Detroit auto show this year drew 815,575 in total ticketed attendance, event organizers said late Sunday. That topped last year’s 803,451, and continues the attendance upswing after a dip during the recession that saw the total number of visitors drop to 650,517 in 2009.... Read More »

At dealership group, it pays to pay bills

12:01 am U.S. ET | Jan. 25, 2016

Kuni Automotive's centralized accounting department eliminated the need to sign 90,000 checks per year, saving staffers' time. Plus, its new system earns $15,000 a month in credit-card rebates.... Read More »

DEALEMMA?

2016 will see fewer dealership acquisitions

12:01 am U.S. ET | Jan. 25, 2016

Some retailers say dealership acquisition prices are too high, citing a drop in public dealership groups' stock prices and narrowing dealership margins. They predict that buy-sell deals will slow in 2016, as buyers trim what they're willing to pay and sellers resist that trend.... Read More »

Fiat brand's goal: 'Bring traffic to the dealers'

12:01 am U.S. ET | Jan. 25, 2016

The three men who run the struggling Fiat brand in North America say cheap fuel prices are only part of what's ailing the small-car marque, and that it is up to Fiat Chrysler -- not its dealers -- to fix the problem.... Read More »

'Momma' keeps dealerships' workers in line

12:01 am U.S. ET | Jan. 24, 2016

Carolyn Cross has risen from typist at a dealership to GM of the No. 10 Ford store in the country. Don't count her out when she says she wants to make Joe Myers Ford-Lincoln, part of Berkshire Hathaway Automotive, No. 1.... Read More »

Mercedes-Benz USA names Chamberlain as VP of sales

2:38 pm U.S. ET | Jan. 22, 2016

Mercedes-Benz USA today named Adam Chamberlain its vice president of sales, effective April 1. Chamberlain, 42, replaces Dietmar Exler, who was promoted to CEO of Mercedes-Benz USA in December following the resignation of former CEO Steve Cannon.... Read More »

N.Y. attorney general sues more dealerships over credit repair

3:05 pm U.S. ET | Jan. 21, 2016

The New York attorney general has sued four dealerships and settled with three others over the illegal sale of credit repair and identity theft protection, the attorney general's office said Wednesday.... Read More »

LARRY P. VELLEQUETTE

BLOG: Papa Uno hits the block

2:00 pm U.S. ET | Jan. 20, 2016

A Fiat 500L made famous by a high-profile user is going on the auction block for charity this month in Philadelphia.... Read More »

Q&A

Exeter targets profitability over loan growth

12:45 pm U.S. ET | Jan. 20, 2016

Exeter Finance, after a period of rapid expansion, is targeting profitability over growth in loan originations in 2016. The subprime lender aims to enhance operations after working to consolidate its branch network into two central buying centers last year. Exeter CEO Mark Floyd spoke this week with Staff Reporter Hannah Lutz.... Read More »

Chase, Wells Fargo ride record U.S. auto market to higher contract volume

12:15 pm U.S. ET | Jan. 20, 2016

Auto lending giants Chase and Wells Fargo reaped the benefits of record U.S. auto sales last year, especially during the fourth quarter, when both recorded double-digit origination growth.... Read More »

McLaren adds 4 U.S. dealerships

12:45 pm U.S. ET | Jan. 20, 2016

McLaren Automotive has added four dealerships in the U.S. The newest retail locations for the sports-car maker are McLaren Bergen County in Ramsey, N.J.; McLaren Boston, McLaren Houston and McLaren Palm Beach.... Read More »

Softer used-vehicle prices behind uptick in negative equity deals

11:45 am U.S. ET | Jan. 20, 2016

Negative equity has been on the rise for the past few years. But while it's something to watch, for now it's not posing a risk to the industry, J.D. Power says.... Read More »

HANNAH LUTZ

BLOG: Efficiency, compliance still trump shorter visits to F&I office

12:30 pm U.S. ET | Jan. 20, 2016

Speed in the F&I office, while a priority, may not be dealerships' No. 1 goal anymore.... Read More »

U.S. Supreme Court to decide if service advisers must be paid overtime

11:26 am U.S. ET | Jan. 19, 2016

The U.S. Supreme Court has agreed to hear a dispute over whether service advisers must be paid overtime. Arguments before the court are expected this spring.... Read More »

FTC workshop on auto retailing examines regulation, factory-direct sales

6:45 pm U.S. ET | Jan. 19, 2016

How much regulation is too much? That was the core question at a daylong hearing Tuesday by the Federal Trade Commission on state laws and auto retailing, including the issue of direct factory-to-consumer vehicle sales.... Read More »

LAWSUIT HEARD 'ROUND THE WORLD

Fiat Chrysler's alleged cheating shocks investors, not dealers

12:01 am U.S. ET | Jan. 18, 2016

When two dealerships owned by a Chicago-area group last week accused Fiat Chrysler of falsifying sales reports, it did two things: Cratered FCA's share price and launched yet another discourse about industry integrity.... Read More »

2016 DETROIT AUTO SHOW

Auto show's elaborate display builders have more in mind than entertainment

7:21 am U.S. ET | Jan. 18, 2016

George P. Johnson, one of several display designers, was tasked with making the Fiat Chrysler show floor memorable -- not only to entertain attendees for public and media show days, but to make the direct pitch that those attendees' next car purchase should be an FCA brand.... Read More »

LOST YEAR

Volkswagen's efforts to clear diesel cloud sputter

12:01 am U.S. ET | Jan. 18, 2016

A full four months into a crisis that has cast it a cheater, polluter and corporate villain, Volkswagen appears to be backsliding in its stated aim of regaining trust and credibility with consumers, dealers and regulators.... Read More »

2016 AUTOMOTIVE NEWS WORLD CONGRESS

Peugeot tops rivals in shareholder value

12:01 am U.S. ET | Jan. 18, 2016

France's Peugeot SA outpaced rival global automakers in creating value for its shareholders over the past one and three years.... Read More »

BMW trims free service, adds dealer bonus

12:01 am U.S. ET | Jan. 18, 2016

BMW of North America will cut its free scheduled maintenance to 3 years/36,000 miles starting with the 2017 model year and use the savings to pay for a new dealer bonus.... Read More »

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