Dealers

ABA: Auto loan delinquencies flat in 4th qtr.

12:01 am U.S. ET | April 9, 2014
Auto-loan delinquencies were essentially flat at a low level in the fourth quarter of 2013, edging down very slightly from the same period a year earlier, according to data released today in the American Bankers Association Consumer Delinquency Bulletin.... Read More »

 

VW orders U.S. dealers to stop selling cars with new engine

9:55 am U.S. ET | April 9, 2014
Citing the risk of a leak in the transmission oil cooler, Volkswagen of America has ordered dealers in the United States to stop selling newer cars equipped with an automatic transmission and VW’s most common engine, the 1.8-liter EA888. The stop-sale order, sent to dealers Tuesday, applies to cars produced after Feb. 1. VW spokesman Scott Vazin said the problem arose when a supplier changed the specifications of an O-ring linking the transmission oil cooler to the transmission.... Read More »

 

JIM HENRY

Misleading sales ads hurt F&I

12:01 am U.S. ET | April 9, 2014
State and federal regulators have cracked down this year on misleading dealership advertising. In just about every case, their complaint was that the advertising failed to adequately disclose financial terms or hidden costs.... Read More »

 

Washington governor signs Tesla compromise bill

6:09 pm U.S. ET | April 8, 2014
Washington state officially approved Tesla's direct-sales model last Thursday, when Gov. Jay Inslee signed a bill allowing the electric-vehicle maker to continue selling its cars through its own, factory-owned showrooms instead of franchised dealerships in the state.... Read More »

 

New-vehicle sales driven by off-lease volume, Manheim analyst says

7:42 am U.S. ET | April 8, 2014
New-vehicle sales increases are being supported by consumers returning to the market as their vehicle leases expire, not just pent-up demand from the recession years, said Tom Webb, chief economist at Manheim.... Read More »

 

Longtime J.D. Power exec Tucker named CEO of DealerRater.com

9:00 am U.S. ET | April 8, 2014
Online car dealer review site DealerRater has named Gary Tucker as the company's first CEO, taking on the role split between founder Chip Grueter and Vice President Jamie Oldershaw since 2002.... Read More »

 

GM dealers field calls, manage inventory while waiting for recall parts

4:12 pm U.S. ET | April 8, 2014
General Motors estimates repairs to 2.6 million small cars affected by a massive recall will not start until next week -- not this week as originally expected. Some dealers are fielding dozens of calls daily from customers wanting to know when their car will be fixed.... Read More »

 

Ford recalls nearly 435,000 vehicles for rusting frame parts, faulty seats

6:00 pm U.S. ET | April 7, 2014
Ford is recalling 385,762 model-year 2001-2004 Escape SUVs due to rust that could cause the separation of the lower control arm from the subframe of the vehicle. In an unrelated recall, NHTSA announced that Ford is recalling 48,960 model-year 2013-2014 Ford Fusion, Lincoln MKZ, Ford Escape and C-Max vehicles to replace seatback frames that are not up to NHTSA standards.... Read More »

 

TrueCar pairs Krafcik, dealers

12:01 am U.S. ET | April 7, 2014
Now that John Krafcik is on the TrueCar Inc. board of directors and the company has announced plans for an initial public offering of stock, the former CEO of Hyundai Motor America says he's eager to start talking with dealers.... Read More »

 

LETTER TO THE EDITOR

Is Tesla wasting time? Maybe not

12:01 am U.S. ET | April 7, 2014
Just because Automotive News' entire readership is scared is no reason to declare it a waste of time, energy and money.... Read More »

 

GM tablet tool aims to lift service revenue

12:01 am U.S. ET | April 7, 2014
About 1,200 General Motors dealerships have begun using a tablet tool, part of a software program called Service Workbench, that lets service advisers quickly pull up a vehicle's history, whip through an inspection and point out a menu of factory-recommended maintenance items.... Read More »

 

AutoNation wants more service lane hospitality

12:01 am U.S. ET | April 7, 2014
AutoNation Inc., the country's biggest dealership group, is recruiting service advisers among restaurant waiters and other service-industry workers, part of a new plan to reduce turnover in a key position.... Read More »

 

BEST PRACTICES

Prepping Hyundai for its close-up

12:01 am U.S. ET | April 7, 2014
As long as drivers are idling on the perennially congested Interstate 405 freeway, Hani Nassif figures, they may as well be checking out some Hyundais. Nassif is general manager of Win Hyundai in Carson, Calif., a dealership that recently invested $5 million in a new facility that includes a glass display case to spotlight its products for stalled commuters.... Read More »

 

Sen. McCaskill: GM ignition switch case could lead to criminal charges

3:26 pm U.S. ET | April 6, 2014
GM should make restitution to victims' families and face criminal action if merited for the way it handled defective ignition switches that caused fatal auto accidents, U.S. Senator Claire McCaskill of Missouri said on Sunday.... Read More »

 

LINDSAY CHAPPELL

Why GM dealers have a chance to shine

7:30 am U.S. ET | April 5, 2014
There's no getting around the fact that GM is taking a clubbing right now. A huge recall, several lawsuits, a blistering congressional hearing, apologies to consumers, potential criminal investigations -- it's all bad. But then there are the retailers.... Read More »

 

Dealers unite behind Barra as damage control shifts to them

6:49 am U.S. ET | April 5, 2014
General Motors dealers applauded CEO Mary Barra's testimony on Capitol Hill this past week as she took the national stage in the ignition-switch recall storm. Now, the dealers know, attention will turn to them as parts to repair the switches start arriving in service bays this week. Dealers are lining up service technicians and loaner vehicles, even though they're unsure how many vehicles will be brought in.... Read More »

 

Krafcik at TrueCar: Hands-on, but not a full-time gig

5:39 pm U.S. ET | April 4, 2014
John Krafcik's role at TrueCar will be to help advise and consult the vehicle pricing and purchasing service, but it is not a full-time position.... Read More »

 

TrueCar files plans to go public with stock

5:37 am U.S. ET | April 4, 2014
Online auto-shopping service TrueCar said today it has filed a statement with the Securities and Exchange Commission to sell shares in an initial public offering. The company said it could raise as much as $125 million from the stock sale.... Read More »

 

CarMax says quarterly gross profit rises 4%

9:27 am U.S. ET | April 4, 2014
Used car retailer CarMax reported a 4 percent gain in gross profits during the final quarter of its fiscal year, but an accounting correction and tepid sales to subprime customers caused net income to drop slightly from a year ago.... Read More »

 

Stung by Ram win in March, Chevy further juices Silverado incentives

4:11 pm U.S. ET | April 3, 2014
Within hours of a General Motors spokesman saying it was easy to “buy market share” after the Ram pickup outsold the Chevrolet Silverado in March, GM opened its wallet to buy it back.... Read More »

 

Krafcik joins TrueCar board

4:17 pm U.S. ET | April 3, 2014
John Krafcik, former CEO of Hyundai Motor America, has joined the board of directors of TrueCar. Krafcik, 52, will be a director and a member of the board’s operating committee.... Read More »

 

Dealerships, lenders bolster compliance staffs in face of CFPB crackdown

12:01 am U.S. ET | April 2, 2014
Auto lenders and dealerships are strengthening their compliance staffs as the Consumer Financial Protection Bureau cracks down on lending practices. Lenders are beefing up to monitor dealerships more closely and dealerships are gearing up to face the added scrutiny.... Read More »

 

Tesla appeals N.J. ruling on direct-sales ban

3:05 pm U.S. ET | April 2, 2014
Tesla filed an appeal Wednesday in New Jersey Superior Court to overturn last month's ruling that banned the electric-vehicle maker from selling its cars directly to consumers through factory-owned stores there.... Read More »

 

JAMES B. TREECE

If you like paying MSRP, then Tesla/Apple is for you

4:44 pm U.S. ET | April 2, 2014
The next time you’re in an Apple store, try this. When one of the product geniuses who work there approaches you, ask him or her, “So, how much below list price are you offering this iPhone 5 for this month?”... Read More »

 

Auto finance outlook is good for 2014, report says

12:01 am U.S. ET | April 2, 2014
The outlook for auto finance this year is “mildly less positive” relative to extraordinarily favorable conditions, according to analysts for NADA Used Car Guide.... Read More »

 

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How a Texas Toyota store solved used-car-supply challenge

Mike Shaw Toyota in Corpus Christi, Texas, needed more used cars. But driving 150 miles to the nearest auction was time-consuming and costly. Mon., April 14
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