Dealers

Dealer: Customers judge a service contract by its cover

12:01 am U.S. ET | July 14, 2014
For auto retailers, having factory-backed finance and insurance products to sell sometimes makes all the difference.... Read More »

 

BEST PRACTICES

Courting consumers, moving 'smelly tires'

12:01 am U.S. ET | July 14, 2014
For customers and employees alike, the change in culture over the past few years at Bozard Ford-Lincoln in St. Augustine, Fla., has been like a breath of fresh air.... Read More »

 

40 UNDER 40

Larry Pickett Sr. brings broadcast skills to car sales

12:01 am U.S. ET | July 14, 2014
Automotive News 40 Under 40 honoree Larry Pickett Sr. talks about how personalized video is the future of salesmanship.... Read More »

 

40 UNDER 40

Erin Ramsey improves dealer logistics with technology

12:01 am U.S. ET | July 14, 2014
Automotive News 40 Under 40 honoree Erin Ramsey tells of how she turned around a troubled business development center despite having no sales or service experience.... Read More »

 

40 UNDER 40

Jason Graciano rethinks the online sales team

12:01 am U.S. ET | July 14, 2014
Automotive News 40 Under 40 honoree speaks about Paragon Direct, his new approach to online sales leads.... Read More »

 

40 UNDER 40

Casey Jenkins empowers women through informational site

12:01 am U.S. ET | July 14, 2014
Automotive News 40 Under 40 honoree Casey Jenkins tells the origin story of womenatthewheel.net.... Read More »

 

Minority dealers are adding import brands

12:01 am U.S. ET | July 14, 2014
After taking a disproportionately big hit when General Motors and Chrysler closed more than 1,600 dealerships in 2009, minority dealers have been adding import franchises. Still, the total number of minority stores remains inadequate, the National Association of Minority Automobile Dealers says.... Read More »

 

Used-vehicle prices soften, demand strong

12:01 am U.S. ET | July 14, 2014
Used-vehicle prices are beginning to soften as more units come off lease, but they remain above last year's levels and aren't depreciating as fast as in pre-recession days.... Read More »

 

40 UNDER 40 -- RETAIL

Tech-savvy buyers driving new breed of young managers

12:01 am U.S. ET | July 14, 2014
Whether shooting video, changing sales and marketing strategies or finding new ways to use social media, young managers such as this year's other 40 under 40 honorees are leading cultural change in dealerships driven, they say, by tech-savvy consumers who want a fast, transparent buying experience.... Read More »

 

Dealers

12:01 am U.S. ET | July 14, 2014
Dealers featured this week include the Biondi family at Biondi Motor Co. in Monroeville, Pa.; Rick Jensen, left, dealer principal of Jensen Motors in New Ulm, Minn.; and Tim Joannides, dealer principal of Halladay Nissan in Cheyenne, Wyo.... Read More »

 

Auto repair conference to focus on next F-150

12:01 am U.S. ET | July 14, 2014
Starting at the end of this month, the 2015 aluminum-bodied Ford F-150 pickup will take center stage at the nation's biggest annual collision repair industry gathering in Detroit.... Read More »

 

Shopping sites ratchet up battle against bots

12:01 am U.S. ET | July 13, 2014
Internet bots, nefarious software code masquerading as human Web users, are invading online car shopping sites and skewing traffic and other user data. Distorted data often confounds dealerships that are seeing heavy activity on third-party sites but not receiving a proportionate number of leads.... Read More »

 

2 senators want probe of delays in rail deliveries to dealerships

4:23 pm U.S. ET | July 11, 2014
Two senators are asking the Surface Transportation Board -- a bipartisan body of the Department of Transportation -- to investigate railroad delays of vehicle deliveries to dealerships.... Read More »

 

Tesla cleared to open up to 5 stores in Pa. under new law

3:15 pm U.S. ET | July 11, 2014
Pennsylvania governor Tom Corbett signed a bill that will allow Tesla to operate up to five stores in the state.... Read More »

 

Maserati could benefit from Chrysler minority dealer program, exec says

5:54 pm U.S. ET | July 10, 2014
A Chrysler Group minority dealer development program can help diversify Maserati’s dealer network, the head of both companies’ dealer networks said Thursday.... Read More »

 

JIM HENRY

Why buy-here, pay-here is losing some turf

12:01 am U.S. ET | July 9, 2014
More consumers are passing up offers from buy-here, pay-here stores in favor of cheap financing by some franchised new-car dealerships, one giant used-car retailer says.... Read More »

 

Chrysler Group's lease rate rises; Dodge Double-Up builds traffic

12:01 am U.S. ET | July 9, 2014
Chrysler Group's lease penetration rose sharply in June, the company said, as the innovative Dodge Double-Up short-term lease program passed its halfway point.... Read More »

 

Dealers are responding well to flat fees, BMO Harris says

12:01 am U.S. ET | July 9, 2014
BMO Harris Bank in Chicago says its ties with dealers haven’t suffered since it switched from dealer reserve to a flat fee to compensate dealerships for arranging auto loans.... Read More »

 

Car loans are riskier, but problems aren't rising, regulator reports

12:01 am U.S. ET | July 9, 2014
The Office of the Comptroller of Currency fretted in a recent report that hotter competition is driving auto lenders to accept more risk in terms of lower approval standards, higher loan-to-value ratios, longer terms and more loans to riskier customers.... Read More »

 

LEGAL FILE

W.Va. dealers lose fight with Ford over doc fees

12:01 am U.S. ET | July 9, 2014
A federal judge has dismissed a suit by the West Virginia Automobile & Truck Dealers Association that accuses Ford of violating a state law requiring all customers to be charged the same document fees.... Read More »

 

Loan application blasts could be a blow to dealers

12:01 am U.S. ET | July 9, 2014
Technology makes it easy for finance and insurance managers to blast credit applications across a wide spectrum of lenders, called shotgunning, rather than matching the right consumer with the right lender. Some dealership groups and auto finance experts say shotgunning can harm a dealership's relationships with customers and lenders alike.... Read More »

 

Retail demand, favorable credit keep wholesale used-vehicle prices high

4:29 pm U.S. ET | July 8, 2014
Wholesale prices of used vehicles in June fell 1 percent from the previous month’s level but were 4 percent higher than in June 2013, according to the Manheim Used Vehicle Value Index released today.... Read More »

 

VW orders sales halt for Golf, GTI over steering flaw

11:24 am U.S. ET | July 8, 2014
Volkswagen has ordered dealers in the United States and Canada to not sell about 800 units of its new Golf and GTI hatchbacks because a mistake in assembly could cause steering problems.... Read More »

 

Automotive News names the Best Dealerships To Work For

12:01 am U.S. ET | July 7, 2014
For the third year, Automotive News is proud to identify dealerships that are excelling in workplace satisfaction, talent retention and excellent treatment of their employees.... Read More »

 

BEST PRACTICES

Custom Nissans give dealership added oomph

12:01 am U.S. ET | July 7, 2014
When it comes to customizing, there are the usual hot-rod-able models like the Ford Mustang and Chevy Camaro. But the Nissan Altima? Absolutely, says Eric Grubbs, CEO of Grubbs Nissan in Bedford, Texas.... Read More »

 

Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
» Watch the Video
     
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