Dealers

Volvo's young captive explores new territory

12:01 am U.S. ET | March 25, 2015

Volvo Car Financial Services U.S. is a young captive finance company, in business only since late 2012. But its leadership is seasoned.... Read More »

Store tweaks sales, F&I strategy for Gen Y

12:01 am U.S. ET | March 25, 2015

Dealership managers Austin Salinas and Chris Gottselig know how to sell to Gen Y. That's because they fall into that category themselves. The two developed a speedier, more transparent vehicle sales and finance process at Friendly Ford of Crosby, near Houston, that's boosting the store's profits and reputation.... Read More »

RICHARD TRUETT

BLOG: The latest tech is great -- until you have to replace it

12:01 am U.S. ET | March 24, 2015

There is a downside to rapidly advancing automotive technology: Break something, and you'll pay an eye-popping amount to get it fixed.... Read More »

Fewer photos prevents 'image fatigue,' used-car shopper report says

4:04 pm U.S. ET | March 24, 2015

Too many photos in online used-vehicle listings can cause “image fatigue” for consumers, a study released today found. The optimal number? Nine.... Read More »

Malibus are recalled for faulty sunroof controls

1:51 pm U.S. ET | March 24, 2015

General Motors is recalling 87,063 Chevrolet Malibu sedans in the US for sunroof control issues. The automaker is calling back 2013-15 models because the power-operated roof panel can close inadvertently, GM said in an emailed statement.... Read More »

POP GOES THE BIMMER

BMW tries to win shoppers' time back from third parties

12:01 am U.S. ET | March 23, 2015

BMW’s quiet opening of a neon-lit pop-up store in a California mall would have been unthinkable just a few years ago. But today, BMW faces new competition.... Read More »

2016 Jaguar F-Type to come with longer warranty, free maintenance

8:00 am U.S. ET | March 23, 2015

Jaguar, aiming to keep the sales momentum going with its F-Type two-seat sports cars, will offer free maintenance and additional standard features on 2016 models.... Read More »

After a career with dealers, FCA's Grady will relax

12:01 am U.S. ET | March 23, 2015

Peter Grady has a list of things to do when he retires at the end of the month as Fiat Chrysler head of network development. But not on the list: working for another automaker.... Read More »

Giant Miller group reshuffles for the buy-sell bonanza

12:01 am U.S. ET | March 23, 2015

A drastic restructuring at the nation's fourth largest private dealership group is the latest sign of changing times in the auto retail business. Eager to expand, the giant Larry H. Miller Group of Cos. last week positioned itself for a new era in which private equity and other nontraditional buyers are coming on fast.... Read More »

Penske tests Texas store's staffing program

12:01 am U.S. ET | March 23, 2015

Penske Automotive Group has been so impressed with a program started at its Toyota store in Round Rock, Texas, aimed at converting Internet leads into appointments and, ultimately, sales, that it is taking the idea to other dealerships in Texas.... Read More »

Dealer awards

12:01 am U.S. ET | March 23, 2015

The dealer featured this week is Harold Lucas, dealer at Lucas Chevrolet-Cadillac in Columbia, Tenn.... Read More »

A long drive: 100-year-old still selling Chevys

12:01 am U.S. ET | March 23, 2015

Derrell Alexander has lived a century, and for most of that time, he's been on the showroom floor. The Wyoming car salesman celebrated his 100th birthday on March 17. Despite his age, "like clockwork," he reports for work at White's Mountain Motors in Casper at 8 a.m. sharp and leaves at 3 p.m. Monday through Saturday.... Read More »

Porsche dealers' profits keep piling up

12:01 am U.S. ET | March 23, 2015

The reason Porsche dealers are generally happy? They make a lot of money, and that only improved last year. Porsche Cars North America CEO Detlev von Platen said Porsche's U.S. dealerships posted an average net profit margin of 3.9 percent in 2014, up from 3.6 percent the year prior.... Read More »

BEST PRACTICES

Each generation learns to go its own way

12:01 am U.S. ET | March 23, 2015

If the Gates family has learned anything in 87 years of operating dealerships, it's that each generation must forge its own business plan.... Read More »

BMW wants 1,000 Geniuses in coming years

12:01 am U.S. ET | March 21, 2015

To date, BMW stores have a total of 500 product Geniuses -- customer advisers who explain features and do vehicle deliveries but don't sell cars. Peter Miles, vice president of sales channel development and customer relations, expects that number to grow to 750 by the end of the year and to 1,000 in coming years.... Read More »

Toronto dealers recruit staff by listing jobs, cars

12:01 am U.S. ET | March 21, 2015

Attacking a problem that plagues all dealerships, new-vehicle dealers in Ontario have launched a multipronged campaign to get more high school and college students to consider careers in auto retailing. Their latest effort: a website that combines the dealers' inventory listings with job listings.... Read More »

BMW settles dispute with FTC over Mini warranties

2:03 pm U.S. ET | March 19, 2015

BMW, hoping to avoid extending a dispute with U.S. regulators, has agreed to settle a complaint that its Mini division broke the federal law governing vehicle warranties.... Read More »

LINDSAY CHAPPELL

BLOG: India's Mahindra stills wants to sell in the U.S.

10:24 am U.S. ET | March 19, 2015

Pawan Goenka has not given up on the idea of entering the US auto market. The head of automotive operations for India's Mahindra & Mahindra, Goenka acknowledges that the company is “still in the middle of it” on the legal fallout from his first attempt at entering.... Read More »

GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxury

1:00 pm U.S. ET | March 18, 2015

General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates.... Read More »

Tesla free to sell cars in New Jersey as Christie signs bill

4:09 pm U.S. ET | March 18, 2015

Tesla Motors will be allowed to sell its electric cars straight to consumers in New Jersey, after Republican Governor Chris Christie signed a bill overhauling the state's dealership laws.... Read More »

LARRY P. VELLEQUETTE

BLOG: There is a ton of dealer profit riding on FCA's Wrangler decision

1:58 pm U.S. ET | March 18, 2015

Deep in the bowels of Fiat Chrysler headquarters in Auburn Hills -- or Turin, or London -- the automaker's brain trust is making its final call about what to do with the Wrangler plant in Toledo, Ohio.... Read More »

JIM HENRY

BLOG: Size of average tax refund makes a decent down payment

11:45 am U.S. ET | March 18, 2015

For anybody keeping track -- which is to say, anybody interested in subprime auto lending – U.S. tax refunds have fallen a bit more behind than they were a few weeks ago.... Read More »

GM dealers: Warranty, maintenance cuts could help F&I, hurt service

11:00 am U.S. ET | March 18, 2015

General Motors' dealers don't seem especially disturbed by the automaker's decision to scale back its powertrain warranty and free maintenance visits on Buick, Chevrolet and GMC vehicles. If anything, dealership executives say, the shorter powertrain warranties could make it easier to sell extended-service contracts.... Read More »

Q&A

Consistent F&I pricing key to compliance

11:00 am U.S. ET | March 18, 2015

As regulators scrutinize auto lending practices, companies in the F&I space have made compliance with state and federal rules a priority too.... Read More »

Dealers, lenders still angling over laws governing F&I tactics

11:00 am U.S. ET | March 18, 2015

Dealers and auto lenders are keeping a close eye on various dealer-backed state laws that seek to restrict what automakers’ captive finance companies can do to induce dealerships to sell F&I products backed by the factory or a specific vendor.... Read More »

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