NADA Convention

Honda expects new HR-V compact crossover to help spur sales

6:37 pm U.S. ET | Jan. 24, 2015
Honda expects to beat last year's 1 percent U.S. sales increase as it breathes new life into its truck lineup in 2015. The automaker plans to sell between 70,000 and 80,000 units of the new HR-V compact crossover, which launches in spring.... Read More »

 

GM and Ally compete to grow F&I

12:34 pm U.S. ET | Jan. 24, 2015
GM is on a hiring binge to build a direct sales force for its branded F&I products as the company seeks a foothold in the competitive space. GM rolled out branded F&I products nationally last year while taking over the business from captive-finance arm GM Financial.... Read More »

 

BMW modernizes operations as sales rise

4:00 pm U.S. ET | Jan. 24, 2015
BMW is investing behind the scenes in North America to support its rising U.S. sales volume. Last week, the company opened a regional parts distribution center in Redlands, Calif., to promise same-day delivery of service parts to dealers in California, Arizona, Hawaii and Nevada, where BMW's market penetration has been growing, says Ludwig Willisch, CEO of BMW of North America.... Read More »

 

Michelle Primm of Cascade Auto Group named Woman of the Year

5:52 pm U.S. ET | Jan. 24, 2015
Michelle Primm, managing partner of Cascade Auto Group in Cuyahoga Falls, Ohio, received the Barbara Cox Anthony Automotive Woman of the Year award from Cox Automotive on Saturday.... Read More »

 

NADA offers a dealers' guide to federal advertising rules

5:53 pm U.S. ET | Jan. 24, 2015
NADA announced a new Dealer Guide to Federal Advertising Requirements aimed at helping dealerships avoid trouble with the Federal Trade Commission, especially over advertising for lease and finance terms.... Read More »

 

Quick question

5:53 pm U.S. ET | Jan. 24, 2015
Is the steady drumbeat of recalls spooking your customers?... Read More »

 

Cadillac chief strives to reassure anxious dealers

3:15 pm U.S. ET | Jan. 24, 2015
Cadillac President Johan de Nysschen sought to reassure dealers at the brand's make meeting that he isn't out to eliminate stores, though he offered few details about the broad facility-investment plan that he outlined earlier this week.... Read More »

 

Q&A

Subaru urges dealers to invest in stores

5:37 pm U.S. ET | Jan. 24, 2015
With record U.S. sales for seven years in a row, Subaru has become an enviable brand. It is now urging dealers to invest in their stores and expand service facilities. Tom Doll, president of Subaru of America, spoke here with Staff Reporter Diana T. Kurylko.... Read More »

 

Chevy banks on new models to end stretch of U.S. share loss

2:15 pm U.S. ET | Jan. 24, 2015
Chevrolet this year expects to snap its string of three straight years of US market share declines by capitalizing on its revitalized truck lineup, as the brand moves to put its safety-recall problems behind it.... Read More »

 

Lincoln, counting on Black Label for conquests, to expand program to more states

4:00 pm U.S. ET | Jan. 24, 2015
Lincoln’s new Black Label program, which offers customized themes and an elite level of customer service, is helping the brand make conquest sales and will expand to dealerships in more states in the second half of 2015, executives with the brand said Saturday.... Read More »

 

Mini dealers to keep popular customer satisfaction program; sales expected to return to '13 levels

2:30 pm U.S. ET | Jan. 24, 2015
Mini told its US dealers Saturday that the brand will continue its popular “Motorer Obsession” program that reimburses dealers when they go above and beyond the call to exceed customer's expectations. Mini expects US sales this year to at least return to 2013 levels, when the brand sold 66,502 vehicles.... Read More »

 

Ford dealers want U.S. market share back

2:15 pm U.S. ET | Jan. 24, 2015
Ford's new sales chiefs aim to recapture the 1 point of U.S. market share that the brand gave up in the past year. After launching 14 North American vehicles in 2014, the brand will begin realizing the benefits of those in the year ahead, said Stephen Odell, who took over this month as Ford's executive vice president of global marketing, sales and service.... Read More »

 

Sat. Newscast 2: Busting millennial 'myths'

12:01 am U.S. ET | Jan. 24, 2015
Young people actually do want cars, MTV study finds; no 'subprime bubble,' lending expert says; advice for dealers: Reinvest.... Read More »

 

Subaru dealers seek more cars even as growth slows

1:30 pm U.S. ET | Jan. 24, 2015
Subaru dealers told the factory they want more cars as the brand heads into what's promised to be another record year. Subaru executives told dealers US sales are expected to grow by 8 percent to 540,000 units in 2015 -- slower than last year's 21 percent increase.... Read More »

 

Hot Subaru sets its sights on the Sunbelt

12:01 am U.S. ET | Jan. 24, 2015
Subaru, gunning for a seventh straight year of record U.S. sales, hopes to get an additional boost by bringing its retail network in Sunbelt states in line with those of rivals.... Read More »

 

ADAM KRAUSHAAR, HYUNDAI NATIONAL DEALER COUNCIL

New product, new marketing are key for Hyundai

2:00 pm U.S. ET | Jan. 24, 2015
From 2008 to 2011, fresh-looking Hyundai sedans arrived in U.S. showrooms, and Hyundai dealers were able to seize on the competition's struggles. The brand's market share expanded from 3 percent to 5.1 percent. For 2014, the number was down to 4.4 percent -- chipped away by resurgent Detroit automakers and Japanese brands that have caught up with Hyundai's bold designs and spent freely on incentives. Hyundai dealers, once ecstatic, are now circumspect.... Read More »

 

DAN MARKS, LINCOLN NATIONAL DEALER COUNCIL

McConaughey spots, MKC fuel Lincoln optimism

2:00 pm U.S. ET | Jan. 24, 2015
2014 not only halted Lincoln's three-year streak of declining sales, it produced the brand's biggest year-over-year gain since 1997. Libertyville Lincoln owner Dan Marks, who became chairman of the Lincoln National Dealer Council in July, attributes that to two big reasons: the MKC and Matthew McConaughey.... Read More »

 

FOILING FRAUD

Phony deals cost dealers reputation, vehicles and lenders

2:00 pm U.S. ET | Jan. 24, 2015
For employees in a dealership's finance and insurance office, spotting a potentially fraudulent deal is top priority. A mistake not only can cost a dealership a vehicle, it can hurt the store's reputation and its relationships with lenders. It's a challenge for all dealership groups.... Read More »

 

Q&A WITH DAN FIELDS | PRESIDENT, FIELDS AUTO GROUP

Dealership group invests for 'nice, exciting, fun' stores

2:00 pm U.S. ET | Jan. 24, 2015
Merit Earl Fields was sales manager at Cadillac before becoming a Cadillac dealer on Chicago's North Shore in 1971. After his son, John Fields, quit a career as a contract-law attorney to join the car business, the duo began adding franchises: BMW, Saab, American Motors and more.... Read More »

 

SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

2:00 pm U.S. ET | Jan. 24, 2015
Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction.... Read More »

 

At Miami store, no more 'beat up' customers

2:00 pm U.S. ET | Jan. 24, 2015
F&I managers at Dadeland Dodge-Chrysler-Jeep in Miami are responsible for the gross profits from both vehicle sales and F&I and handle vehicle purchase negotiations with customers as well as financing. They also get a cut of both to motivate them.... Read More »

 

Shops use standard inspections to help boost repair orders

2:00 pm U.S. ET | Jan. 24, 2015
Over the past four years at Dublin Toyota in Dublin, Calif., the service department has increased its average customer-pay repair order by $105. Not through high-pressure selling or pushing unnecessary repairs onto customers, says Larry Tate, fixed operations director for the San Francisco Bay Area store, but through a better system of inspecting and tracking vehicles in for service.... Read More »

 

BOB ALVINE, SUBARU NATIONAL DEALER ADVISORY BOARD

Subaru dealers focus on serving all those customers

2:00 pm U.S. ET | Jan. 24, 2015
It's a good time to be a Subaru dealer, says Bob Alvine, chairman of the Subaru National Dealer Advisory Board. New-vehicle sales are strong; dealers' relationship with Subaru of America is good; and Subaru's parent, Fuji Heavy Industries, says it will expand capacity at its Indiana assembly plant to meet growing demand for Subaru vehicles.... Read More »

 

RYAN GREMORE, MITSUBISHI NATIONAL ADVISORY BOARD

Dealers: 'Product, product, product, we want product'

2:00 pm U.S. ET | Jan. 24, 2015
If anyone understands that it's darkest before the dawn, it's Mitsubishi dealers. After a harsh few years in which onlookers openly debated Mitsubishi's odds of survival in the U.S., the brand's dealers saw a crack of daylight in 2014, when Mitsubishi posted the strongest U.S. sales growth of any mass-market brand but Jeep and Ram.... Read More »

 

BEST PRACTICES

Second-chance store lets staff shine

2:00 pm U.S. ET | Jan. 24, 2015
At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles at other nearby AutoNation dealerships.... Read More »

 

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