Dealer Groups and Dealerships

Mobile is king, but third-party sites chart unique paths to connect dealers, buyers

10:00 pm U.S. ET | Jan. 22, 2015
Mobile is king when it comes to car shopping, representatives of third-party shopping sites say. But the sites will take different approaches to help automakers and dealers connect with potential customers as they compete for users and the industry's good will.... Read More »

 

CDK warns of security threat to its older DMS

6:23 pm U.S. ET | Jan. 22, 2015
Dealerships using an older type of dealer management software from CDK Global have been advised by the company to buy a more advanced system because of a data-security threat.... Read More »

 

Edmunds to offer CarCode free at NADA

6:22 pm U.S. ET | Jan. 22, 2015
Edmunds will offer its CarCode texting technology free to dealers at the NADA convention, including those who are not current dealer partners. CarCode is a mobile app that plugs into a dealership's website to facilitate text messaging between sales associates and potential customers.... Read More »

 

Newcomers enter dealer software fray

6:22 pm U.S. ET | Jan. 22, 2015
Two relative newcomers to dealer management system software -- Advent Resources and Dominion Dealer Solutions -- are trying to get traction in an industry dominated by well-established giants, CDK Global and Reynolds and Reynolds.... Read More »

 

'We feel very good about 2015'

3:47 pm U.S. ET | Jan. 22, 2015
It is party time for U.S. car dealers in the short term. But don't get complacent. Industry leaders said the cheap gasoline prices, low interest rates and general prosperity supporting auto sales will reverse, possibly by year-end or early 2016.... Read More »

 

Toyota's Carter says dealerships must change to look like new customers

1:30 pm U.S. ET | Jan. 22, 2015
Successful auto dealers must make their dealerships look like their future customers with more women, minorities and the young, Toyota's head of automotive operations in the US says.... Read More »

 

Pay disparities are hurting morale, dealership retention, expert warns

12:00 pm U.S. ET | Jan. 22, 2015
Rising disparities in pay between the F&I and sales departments are leading to morale problems and high turnover at dealerships, a noted F&I authority said at a conference in Las Vegas. Dealerships are testing a number of alternative pay plans, but nothing proposed so far appears to solve the problem.... Read More »

 

Q&A WITH GREG JACKSON | CEO, PRESTIGE AUTOMOTIVE GROUP

Minority dealers still don't reflect minority purchases

12:00 pm U.S. ET | Jan. 22, 2015
Today, Prestige CEO Greg Jackson owns four dealerships in southeastern Michigan that sold 10,177 new Cadillac, Ford, Toyota and Mercedes-Benz vehicles last year.... Read More »

 

What's an F&I pro worth?

12:00 pm U.S. ET | Jan. 22, 2015
On average, F&I managers earn fatter paychecks than people in any other key dealership position except the general manager, according to the 2013 NADA Dealership Workforce Study Industry Report. Some dealers are beginning to rethink that.... Read More »

 

Q&A WITH GEORGE NAHAS | GEORGE NAHAS CHEVROLET

Bouncing back in 'a different world' of car sales

12:00 pm U.S. ET | Jan. 22, 2015
Florida dealer George Nahas, the 2002 Time Quality Dealer Award winner, lost two General Motors franchises: Oldsmobile in 2004 and Saturn five years later. Nahas, the current treasurer of the National Automobile Dealers Association, is running for the vice chairman's post.... Read More »

 

TrueCar says more than half of its web traffic now is mobile

8:13 pm U.S. ET | Jan. 21, 2015
As technology plays a more pivotal role in the vehicle-shopping process, mobile shoppers, for the first time, have begun to make up the majority of TrueCar's web traffic.... Read More »

 

AutoNation loses a key architect

12:01 am U.S. ET | Jan. 19, 2015
With COO Mike Maroone's pending departure, AutoNation Inc. must complete its digital transformation without one of the plan's key architects. Maroone, 61, will step down as COO in February and retire April 1, the nation's largest dealership group said.... Read More »

 

CarMax starts media agency review, report says

7:43 am U.S. ET | Jan. 16, 2015
CarMax, the largest US used-car retailer, has begun a media agency review, people familiar with the situation told Advertising Age.... Read More »

 

AutoNation's Maroone to retire; Jackson role expanded

6:00 pm U.S. ET | Jan. 15, 2015
Mike Maroone, a key architect of AutoNation's retail blueprint, will retire as president and COO, with chairman and CEO Mike Jackson taking on the additional role of president. Jackson, 65, has also signed a contract that will extend his employment with the nation's largest automotive retailer through at least 2019.... Read More »

 

2015 AUTOMOTIVE NEWS WORLD CONGRESS

In-store experience lacks online efficiency, panelists say

5:06 pm U.S. ET | Jan. 14, 2015
Car shoppers want a buying experience as efficient in the showroom as it is online -- and dealers are getting that message, a panel of marketing executives said Wednesday.... Read More »

 

Volkswagen starts sales of black-box recorder for vehicle data

Jan. 14, 2015 18:18 CET
Volkswagen plans to sell a black box in Austria that records trips and tracks the location of a car. The box will be available for new and old VW and Audi models. VW plans to expand the service to other European markets.... Read More »

 

Q&A

Larry H. Miller Group takes its F&I products nationwide

11:45 am U.S. ET | Jan. 14, 2015
Auto retailer Larry H. Miller Group of Cos. is expanding its proprietary F&I products to dealerships nationwide. The company has begun selling such products as extended service contracts, GAP, identify theft protection, anti-theft etching, prepaid maintenance and more to nongroup stores through its captive finance administrator.... Read More »

 

2015 AUTOMOTIVE NEWS WORLD CONGRESS

TrueCar says app will help automakers know, target customers

5:43 pm U.S. ET | Jan. 13, 2015
Vowing to build a better relationship with car dealers, TrueCar CEO Scott Painter showed an early version of a new mobile app at the Automotive News World Congress in Detroit that he said will help automakers target customers more efficiently.... Read More »

 

Toyota welcomes Buffett to car business with Hollywood burgers

7:24 am U.S. ET | Jan. 13, 2015
When billionaire investor Warren Buffett became the newest entrant in the auto-dealership business last year, Toyota rolled out the red carpet. The world’s largest carmaker welcomed Buffett within weeks after his Berkshire Hathaway agreed to acquire Van Tuyl Group, the largest privately held US auto dealer group.... Read More »

 

Dealertrack will pull DMS in Canada

12:01 am U.S. ET | Jan. 12, 2015
Dealertrack Technologies has decided to stop selling dealer management systems to dealers in Canada, forcing its current 130 dealer customers to find alternative vendors.... Read More »

 

BEST PRACTICES

Dealership adjusts as traffic changes course

12:01 am U.S. ET | Jan. 12, 2015
It used to be that whenever a customer called AutoNation Honda Roseville, the call reverberated around the dealership for anyone to answer, regardless of their specialty.... Read More »

 

Drivers will pay up to $1,499 for tech features, study says

8:40 pm U.S. ET | Jan. 5, 2015
A majority of drivers in the United States are willing to pay as much as $1,499 to have high-tech entertainment and safety devices in their vehicles as consumers demand more connectivity, according to a Harris Poll.... Read More »

 

CarMax extends yearlong subprime test

10:30 am U.S. ET | Dec. 30, 2014
Used-car giant CarMax says it needs more time to evaluate a subprime lending pilot program at its finance arm. CarMax CFO Tom Reedy said the test will continue at least long enough to capture results from shoppers purchasing vehicles with their income-tax refunds in 2015.... Read More »

 

BEST PRACTICES

Second-chance store lets staff shine

12:01 am U.S. ET | Dec. 22, 2014
At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles at other nearby AutoNation dealerships.... Read More »

 

AutoTrader adds dealer reviews

12:01 am U.S. ET | Dec. 22, 2014
Bowing to the popularity of dealer reviews, AutoTrader.com will add those reviews to its website after long resisting them.... Read More »

 

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