Dealer Groups and Dealerships

Inside the AutoNation-TrueCar divorce

12:01 am U.S. ET | July 11, 2015

A dispute over demands for access to data on all AutoNation sales, not just TrueCar-related ones, led the two companies to part ways. A close-up look at how their relationship went south.... Read More »

TrueCar: AutoNation underreports sales generated from shopping site

7:15 pm U.S. ET | July 10, 2015

The dispute between TrueCar and AutoNation took a bitter turn Friday after the car-shopping website alleged the giant auto retailer has been underreporting sales generated by TrueCar leads.... Read More »

AutoNation drops TrueCar in contract dispute

3:15 pm U.S. ET | July 9, 2015

AutoNation is severing ties with TrueCar following a protracted contract dispute centered on access to customer data. AutoNation informed TrueCar executives that its dealerships would stop using the Internet vehicle shopping service at the end of July. AutoNation says 226 of its 240 U.S. stores use TrueCar.... Read More »

TrueCar's Painter says split with AutoNation presents consumers with 'a choice'

6:45 pm U.S. ET | July 9, 2015

TrueCar founder and CEO Scott Painter is portraying the split with dealership giant AutoNation as a clash of old and new approaches to auto retailing.... Read More »

Used-vehicle prices rise after 4 down months, Manheim says

2:55 pm U.S. ET | July 8, 2015

Wholesale prices of used vehicles in June were up slightly after four consecutive months of decline, the Manheim Used Vehicle Value Index released today shows.... Read More »

Trouble selling grandma's cars sowed seed for $1 billion startup

6:35 am U.S. ET | July 7, 2015

Auto1 values and buys used cars from individual sellers based on its own inventory and that of dealerships and manufacturers that use its platform. It then sells them on for a higher price to dealerships.... Read More »

Automakers say they're open to outside dealership investors, despite skepticism

12:01 am U.S. ET | July 6, 2015

Some automakers insist they are willing to take a chance on outside investors — provided they have a long-term focus and tap people with substantial dealership operation experience.... Read More »

Asbury takes tech shortage into own hands

12:01 am U.S. ET | July 6, 2015

Asbury Automotive wants 200 to 400 more technicians, so it is developing its own. Master technicians who otherwise would have retired are training new technicians at a vacated store in Atlanta.... Read More »

A winning combination: Service with a free manicure

12:01 am U.S. ET | July 6, 2015

In 2001, Priority Auto Group President Dennis Ellmer was looking to boost service orders on Wednesdays, the slowest day of the week at the first two stores he owned in Chesapeake, Va. It was Ellmer's wife, Jan, who thought outside the male-dominated box and suggested that if women could get their cars serviced and their nails done at the same time, it could be a big draw.... Read More »

Q&A

What Tuttle-Click stores look for in lenders

11:00 am U.S. ET | July 1, 2015

Bill Paschen, finance director at Tuttle-Click Automotive Group, says the ideal lender offers aggressive programs to help sell light vehicles, help dealers make money on the back end, and is available by phone when needed. But he says most lenders still don't fully understand the importance dealers place on making money on finance and insurance products.... Read More »

Two Las Vegas dealerships settle deceptive advertising charges

3:47 pm U.S. ET | June 29, 2015

Two Las Vegas car dealerships have agreed to settle Federal Trade Commission charges that they used deceptive advertising. The dealerships, Planet Hyundai and Planet Nissan, ran ads that misrepresented the purchase price or leasing offers of their vehicles and the amount due at signing, the FTC said.... Read More »

LOST IN TRANSLATION

NYC dealership must provide documents for non-English speakers

12:01 am U.S. ET | June 29, 2015

As part of a settlement with the New York attorney general's office, a New York City dealership group must begin providing translations of sales documents to customers who negotiate their vehicle purchases in languages other than English.... Read More »

CarMax makes big plans for smaller markets

12:01 am U.S. ET | June 29, 2015

CarMax Inc. plans to expand its reach by opening smaller stores in smaller markets, said CEO Tom Folliard. He said the used-vehicle powerhouse has identified at least 80 markets that will support stores that are downsized from typical CarMax outlets.... Read More »

LETTER TO THE EDITOR

My Saturn stores were profitable

12:01 am U.S. ET | June 29, 2015

My company, Lucas Dealership Group, owned and operated 30 new-car dealerships between 1960 and 2000, including six Saturn stores. GM wanted to purchase them back, and it was willing to pay a goodwill/blue-sky premium. GM knew Saturn dealerships were profitable and had faith in the future of the product.... Read More »

BEST PRACTICES

Dealer Wise goes the extra mile(s) for buyers

12:01 am U.S. ET | June 29, 2015

Let's say you're shopping at one of the Randy Wise Automotive stores in this area, and you decide to check out a vehicle from a different brand at another dealership owned by the group. Well, just sit tight. The folks at Randy Wise will fetch the vehicle for you or drive you to where it is. Five dealerships. Ten brands. New or used. Your pick.... Read More »

CarMax originates $15 million in subprime loans in latest quarter

11:45 am U.S. ET | June 24, 2015

CarMax's finance arm originated about $15 million of subprime loans in its most recent quarter ended May 31. CarMax Auto Finance has originated almost $90 million in subprime loans since it began a test program in January 2014 to learn more about customers that it typically had handed off to subprime lending partners.... Read More »

Cox goes bold with giant Dealertrack deal

12:01 am U.S. ET | June 22, 2015

Cox Automotive's purchase of Dealertrack creates a software and marketing juggernaut with products and services that, in one way or another, touch every franchise dealer in America. It represents marching orders from the boss of Cox Enterprise: Think big.... Read More »

BEST PRACTICES

Museum, diner celebrate Ford heritage and family-owned store

12:01 am U.S. ET | June 22, 2015

Sanderson Ford in Glendale, Ariz., has a 1950s-style stainless steel diner and a 15,000-square-foot museum of classic cars and memorabilia. The facilities help the dealership connect with the community, hosting fundraisers, car shows and other special events.... Read More »

CarMax average retail selling price dipped 1.6% in Q1

1:09 pm U.S. ET | June 19, 2015

The average retail selling price of a CarMax used vehicle dropped 1.6 percent to $19,851 in the company's fiscal first quarter that ended May 31.... Read More »

Toyota tops in retained value, Edmunds.com awards show

12:01 am U.S. ET | June 18, 2015

Toyota Motor came out on top in Edmunds.com's annual Best Retained Value Awards, nabbing a brand-level award and four model-level awards. The awards recognize brands and nameplates that have the highest projected residual values after five years compared to their average transaction prices when sold new.... Read More »

N.Y. targets dealerships' sale of credit-repair, identity-theft products

12:01 am U.S. ET | June 17, 2015

Paragon Honda and its two sister stores have agreed to a $13.5 million settlement with the New York attorney general's office over the alleged unlawful sale of credit-repair and identity-theft prevention products, part of a broader crackdown on deceptive sales practices by dealerships.... Read More »

Q&A

Why longer loan terms are not a big concern

12:30 pm U.S. ET | June 17, 2015

The average auto loan term on a new car has grown to more than five years. And that has some industry watchers worried that extended loans will keep consumers out of the market longer, lead to negative equity and increase default rates. But Michael Collins, senior vice president of F&I solutions at Dealertrack, isn't concerned that the trend toward longer loans is necessarily putting the market in danger.... Read More »

Lawsuit could test the F&I videotape defense

11:45 am U.S. ET | June 17, 2015

A videotaped closing in the F&I office might be key to a big court case for two dealerships in Alabama.... Read More »

HANNAH LUTZ

BLOG: The advantages for going online with F&I

12:00 pm U.S. ET | June 17, 2015

To reduce the push and pull around F&I product options and avoid surprising consumers with unexpectedly higher monthly payments as F&I products are added on, dealerships should introduce F&I online.... Read More »

Penske shuffles some upper management in accounting

6:06 pm U.S. ET | June 16, 2015

Penske Automotive Group has a new CFO, J.D. Carlson, formerly senior vice president and corporate controller for the dealership holding company. Carlson replaces David Jones, who resigned to accept a similar position with another company.... Read More »

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