Dealer Groups and Dealerships

Dealership hires newbies, then comes the training

12:01 am U.S. ET | Oct. 15, 2014
Land Rover North Dade rarely hires salespeople who have worked in the auto industry. "When they have been in the industry, you can't teach them," said General Manager Larry Zinn, 28. And teach them it does. The dealership systematically trains new employees in its processes, culture and approach to customer service. Training is a key to the store's success.... Read More »


Dealers take Affordable Care Act in stride

12:01 am U.S. ET | Oct. 15, 2014
Hold down costs and turn a profit -- but don't do so by shaving employee health benefits. That is the consensus among owners and managers of stores on Automotive News' list of Best Dealerships To Work For.... Read More »


Dealers movin' on up

12:01 am U.S. ET | Oct. 15, 2014
With increased competition for spots on the Best Dealerships To Work For list, 48 dealerships repeated from last year. And many of those slid in the rankings. But not all.... Read More »


Lithia expects flat per-unit F&I revenue through 2015

12:01 am U.S. ET | Oct. 15, 2014
Lithia Motors expects average F&I revenue per vehicle retailed to stay flat through the rest of 2014 and 2015, at the current level of about $1,200 on a same-store basis. The retailer expects same-store average F&I revenue per unit of $1,202 in the third quarter.... Read More »



Building a team, rebuilding a community in tiny Texas town

12:01 am U.S. ET | Oct. 15, 2014
Many employees at Greg May Chevrolet spent a lot of time last year being paid to not do their work. The dealership in West, Texas, encouraged its employees to help the rural community recover from a massive fertilizer-plant explosion in April 2013 that devastated a 37-block area.... Read More »


Big-city store has a small-town mindset

12:01 am U.S. ET | Oct. 15, 2014
Schumacher European, a Mercedes-Benz dealership in Phoenix, is a big store in a major city. How does it avoid the impersonality of a large company, which can leave employees feeling like management is distant and unengaged? By striving for the mentality of a small-town store.... Read More »


Best Dealerships outdo industry in U.S. sales

12:01 am U.S. ET | Oct. 15, 2014
The Best Dealerships To Work For significantly outpaced the overall U.S. new light-vehicle market last year, posting a collective double-digit gain. Does the business theory that happy employees make for happier customers actually pay off? In terms of new-vehicle sales, it did for the Best Dealerships To Work For.... Read More »


TrueCar offers upfront pricing on document fees, dealer-added accessories

11:46 am U.S. ET | Oct. 15, 2014
TrueCar, bidding to increase transparency of vehicle transaction costs, said its 9,000 dealer franchisees agreed to reveal all vehicle accessory and nongovernmental document fees when guaranteeing prices to TrueCar shoppers... Read More »


Bergstrom thanks employees with annual gala

12:01 am U.S. ET | Oct. 15, 2014
Once a year, Bergstrom Automotive thanks its hardest-working employees by giving them the red-carpet treatment at an employee appreciation gala. The Wisconsin dealership group has six stores on this year's Automotive News list of the Best Dealerships To Work For.... Read More »


Audi dealership ads tout cars, workers

12:01 am U.S. ET | Oct. 15, 2014
If you're an employee at New Country Audi of Greenwich, there's a good chance you'll be making headlines. Each week, Eric Ferits, the Connecticut dealership's general manager, honors an employee in a local newspaper ad. Alongside the ad's listings of that week's deals and highlighted vehicles, an article features a biography of the employee and a commendation of their work.... Read More »


At Greg May Honda, driven salespeople reap rich rewards

12:01 am U.S. ET | Oct. 15, 2014
Greg May is two for two this year. Both Texas dealerships bearing his name are on this year's list of the Best Dealerships To Work For, after Greg May Honda made the list by itself in 2013.... Read More »


A shared mission, a shared reward

12:01 am U.S. ET | Oct. 15, 2014
Staff meetings can be a drag -- unless you get paid for attending. At George Matick Chevrolet in Redford Township, Mich., each of the 137 employees gets lunch and a crisp $50 bill for showing up at the quarterly meeting -- as long as the dealership hits General Motors' quarterly dealer-excellence goals.... Read More »



12:01 am U.S. ET | Oct. 15, 2014
These 16 dealerships have been among the Best Dealerships To Work For each of the 3 years that Automotive News has compiled the list.... Read More »



'14 honorees raise the bar for worker engagement

12:01 am U.S. ET | Oct. 15, 2014
My firm, Best Companies Group, measures employee engagement and satisfaction. In determining the 2014 Best Dealerships To Work For, we surveyed more than 55,000 dealership employees.... Read More »


What, me worry? Hendrick says deal-hungry Buffett won't keep him from buying

12:01 am U.S. ET | Oct. 13, 2014
Car dealer Rick Hendrick has a message for auto retailers looking to sell their family business: He's still buying.... Read More »


Dealership consolidation is coming -- but how fast and how much?

12:01 am U.S. ET | Oct. 13, 2014
Dealership consolidation is expected to accelerate as Warren Buffett's entry into automotive retailing attracts more buyers, observers said.... Read More »


Pickups defy fall in used-vehicle prices

1:59 pm U.S. ET | Oct. 10, 2014
In September, overall used-vehicle prices fell for the fifth month in a row, but prices of used pickups rose sharply. It’s all part of a healthy overall market, said Tom Webb, chief economist at auction giant Manheim.... Read More »



In Chicago, Cox execs hear dealers' concerns -- and praise

10:26 pm U.S. ET | Oct. 9, 2014
vAuto's Access: Velocity conference has been an eye-opening experience for the senior management of Cox Automotive -- formerly the AutoTrader Group -- as well as the dealers attending.... Read More »


Landers starts up another dealership group

12:01 am U.S. ET | Oct. 6, 2014
Longtime Arkansas dealer Steve Landers said he simply likes to build dealership groups.... Read More »



Buffett's Van Tuyl purchase puts top retailers in cross hairs

12:01 am U.S. ET | Oct. 6, 2014
When Warren Buffett signed a deal to buy Van Tuyl Group last week through his Berkshire Hathaway Inc. investment company, he clearly signaled that the top four dealership groups are in his sights. With Buffett at its helm, the country's fifth-biggest dealership group is about to get a lot bigger.... Read More »



For Buffett, long drive to next Cadillac

12:01 am U.S. ET | Oct. 6, 2014
Warren Buffet's Berkshire Hathaway Inc.'s purchase of the Van Tuyl Group means he probably won't be going back to Huber Cadillac, the Omaha, Neb., dealership where he bought a new XTS in May.... Read More »



Reactions to Buffett-Van Tuyl deal

12:01 am U.S. ET | Oct. 6, 2014
Some reaction of the Warren Buffett, Van Tuyl deal from dealership groups and buy-sell groups.... Read More »


$4 billion deal? A win all around, experts say

12:01 am U.S. ET | Oct. 6, 2014
Experts in dealership buy-sells estimate Warren Buffett's Berkshire Hathaway Inc. paid $4 billion for Van Tuyl Group.... Read More »



Buffett, already an investor, doubles down on autos

12:01 am U.S. ET | Oct. 6, 2014
Warren Buffett's purchase of the Van Tuyl Group may be his first foray into auto retailing, but he already has bet heavily on the turnaround of General Motors.... Read More »



How Van Tuyl wooed Buffett

12:01 am U.S. ET | Oct. 6, 2014
The path to Warren Buffett's acquisition of dealership giant Van Tuyl Group began more than 10 years ago when Larry Van Tuyl became one of Berkshire Hathaway's shareholders.... Read More »


Special Report
How #1 store scores with employees

How #1 store scores with employees

Texas dealer Greg May encourages staffers to provide input and solve problems on their own. Mon., October 20
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