General Motors

GM’s confirmed ignition deaths hit 50 as claims deadline nears

1:14 pm U.S. ET | Jan. 26, 2015
Confirmed deaths tied to General Motors' defective ignition switches stand at 50, four times GM’s estimate through much of 2014, as a deadline nears Saturday for sending in claims.... Read More »

 

Opel's next-gen Adam could also be a Buick

12:01 am U.S. ET | Jan. 26, 2015
Buick's top U.S. executive wants to bolster the brand's U.S. lineup with a rebadged Opel Adam, a sporty three-door minicar that competes with the Fiat 500 and BMW's Mini brand in Europe. But the prospect is likely several years off.... Read More »

 

GM's got no beef with suppliers' dough

12:01 am U.S. ET | Jan. 26, 2015
If Fiat Chrysler CEO Sergio Marchionne is looking for an ally to wring price concessions from suppliers, he won't find one in Steve Kiefer, General Motors' new head of purchasing.... Read More »

 

GM seeks speedy customer feedback

12:01 am U.S. ET | Jan. 26, 2015
General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments.... Read More »

 

Claims against GM over ignitions pass 2,800

12:01 am U.S. ET | Jan. 26, 2015
General Motors has received 108 claims for compensation for ignition switch defects in its cars in the past week, bringing the total to 2,818, according to the official administering the compensation program.... Read More »

 

GM eager to squeeze more out of BDCs

11:00 am U.S. ET | Jan. 25, 2015
GM is using the Year of the Recall to reinforce the importance of operating a business development center, on both the sales and service sides of the dealership.... Read More »

 

Buick, GMC, riding truck wave, aim for more share gain

8:00 pm U.S. ET | Jan. 24, 2015
Buick and GMC are out to gain U.S. market share again this year by riding momentum in truck and crossover sales.... Read More »

 

GM and Ally compete to grow F&I

12:34 pm U.S. ET | Jan. 24, 2015
GM is on a hiring binge to build a direct sales force for its branded F&I products as the company seeks a foothold in the competitive space. GM rolled out branded F&I products nationally last year while taking over the business from captive-finance arm GM Financial.... Read More »

 

Cadillac chief strives to reassure anxious dealers

3:15 pm U.S. ET | Jan. 24, 2015
Cadillac President Johan de Nysschen sought to reassure dealers at the brand's make meeting that he isn't out to eliminate stores, though he offered few details about the broad facility-investment plan that he outlined earlier this week.... Read More »

 

Chevy banks on new models to end stretch of U.S. share loss

2:15 pm U.S. ET | Jan. 24, 2015
Chevrolet this year expects to snap its string of three straight years of US market share declines by capitalizing on its revitalized truck lineup, as the brand moves to put its safety-recall problems behind it.... Read More »

 

GM tablet tool aims to lift service revenue

2:00 pm U.S. ET | Jan. 24, 2015
About 1,200 General Motors dealerships have begun using a tablet tool, part of a software program called Service Workbench, that lets service advisers quickly pull up a vehicle's history, whip through an inspection and point out a menu of factory-recommended maintenance items.... Read More »

 

BRAD SOWERS, CHEVROLET NATIONAL DEALER COUNCIL

High confidence in product after the Year of the Recall

2:00 pm U.S. ET | Jan. 24, 2015
Chevrolet dealers were put to the test in 2014, with about 70 recall campaigns that sent millions of vehicles through their service lanes. On the one hand, it was a time-sucking distraction for dealers. But Chevy still managed to increase U.S. sales, and some good things happened too, says Brad Sowers.... Read More »

 

DAVE VERSICAL

North of U.S. border, big dealer groups emerge on 2 fronts

11:00 am U.S. ET | Jan. 24, 2015
The United States generates far more new-vehicle sales than its northern neighbor, but Canada is looking more like America in one area: Dealer groups are getting bigger.... Read More »

 

GM: Get succession plans set

7:19 pm U.S. ET | Jan. 23, 2015
General Motors has directed its field organizations to ask every GM dealer this year if he or she has a succession plan. And if not, the company is advising, set up one.... Read More »

 

Q&A

GM Financial is up to the full-service task

6:53 pm U.S. ET | Jan. 23, 2015
GM Financial will become the exclusive provider of subsidized leases for Buick-GMC dealerships on Feb. 3. Cadillac and Chevrolet will follow. Kyle Birch, GM Financial COO, talked with Staff Reporter Mike Colias about how it has grown leasing capabilities on its way to becoming GM's full-line captive financing arm.... Read More »

 

GM to cut production of Chevy Sonic, Buick Verano

11:02 am U.S. ET | Jan. 23, 2015
General Motors is cutting production of its Chevrolet Sonic and Buick Verano small cars amid higher-than-normal inventories, a sign that low gasoline prices could be weakening the sales outlook for small cars.... Read More »

 

HENRY BROWN, BUICK-GMC NATIONAL DEALER COUNCIL

Strategic tweaks pay off in increased volume, profitability

2:00 pm U.S. ET | Jan. 23, 2015
Buick-GMC dealers have been enjoying the best of both worlds: Higher volume and improved profitability. Recent redesigns of GMC's entire truck portfolio, from the Sierra full-size pickup to the Yukon SUVs to the new Canyon midsize pickup, supercharged profits in 2014. Sales of the trucks padded dealers' new-vehicle gross profits, says Henry Brown.... Read More »

 

GM takes charge of its branded F&I products

2:00 pm U.S. ET | Jan. 23, 2015
General Motors is bringing the sales of its branded F&I products in-house, taking over responsibility from captive finance company GM Financial, in a move designed to give those sales a shot in the arm and get those products on more GM dealerships' radar.... Read More »

 

GM sees Europe turnaround on track even if local economy isn't

Jan. 23, 2015 10:34 CET
General Motors' efforts to restore European operations to profitability are on track even as the region's economy fails to revive, GM President Dan Ammann said. However, Russia is big "wild card," he said.... Read More »

 

Opel plans EV version of its Karl minicar, report says

Jan. 23, 2015 06:01 CET
Opel plans an electric version of its new Karl minicar, a German magazine reported. The Karl EV could go on sale by the end of 2018, the report said.... Read More »

 

GM seeks fast customer feedback

9:22 pm U.S. ET | Jan. 22, 2015
General Motors has launched a customer-satisfaction survey that combines a short-form questionnaire with a space for shopper comments. The survey takes less time to fill out than earlier surveys and lets dealership customers volunteer details about the experience that standard questions might not yield, said Dave Mingle, executive director of General Motors North America customer experience.... Read More »

 

Independent repair shops edge out dealership mechanics in customer satisfaction survey

3:27 pm U.S. ET | Jan. 22, 2015
When it comes to vehicle repairs, independent shops may be pleasing customers more than mechanics at dealerships' service bays, a Consumer Reports' survey said today.... Read More »

 

Cadillac boss to introduce 'boutique' store concept to 700 dealers

9:37 am U.S. ET | Jan. 22, 2015
Cadillac plans to ask about 700 of its dealerships to invest in small "boutique" stores that would offer "high technology showrooms" and a higher level of service than they offer today. Cadillac President Johan de Nysschen outlined the plan in an appearance at the Washington, DC, auto show today and will do so again at the National Automobile Dealers Association convention in San Francisco this weekend.... Read More »

 

Q&A WITH GREG JACKSON | CEO, PRESTIGE AUTOMOTIVE GROUP

Minority dealers still don't reflect minority purchases

12:00 pm U.S. ET | Jan. 22, 2015
Today, Prestige CEO Greg Jackson owns four dealerships in southeastern Michigan that sold 10,177 new Cadillac, Ford, Toyota and Mercedes-Benz vehicles last year.... Read More »

 

HOWARD DRAKE, CADILLAC NATIONAL DEALER COUNCIL

At a challenging time, 'dealers want to believe in Johan'

12:00 pm U.S. ET | Jan. 22, 2015
The last two years have been a roller coaster ride for Cadillac dealers. Sales fell back to earth last year, declining 7 percent, after Cadillac emerged as the fastest-growing luxury brand in 2013. Meanwhile, new Cadillac President Johan de Nysschen has told dealers to prepare for continued tough times as he plots Cadillac's return as a luxury force. Dealers are behind his vision, says Howard Drake.... Read More »

 

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