Read the August issue of Fixed Ops Journal, the parts,
service and collision magazine from Automotive News.
Ford Brand

Dealer anniversaries

Dealers featured this week include Bill Siever, president of Siever Brothers in Carlyle, Ill.; Dealer Bill Gatton of Bill Gatton Chevrolet-Cadillac in Bristol, Tenn.; Gary Duncan, dealer principal of Duncan's Hokie Honda in Christiansburg, Va.; Dealer principal Nelson Bowers II of Toyota of Cleveland in McDonald, Tenn.; and the Jim Ellis Automotive Group of Atlanta.

Don't ignore service customers

What am I, chopped liver? Don’t service customers put money in the till also?

UPDATED: 8/10/17 11:07 am ET - adds Ford response

Sync seminars help resolve customer gripes

Officials at the Jack Demmer dealerships realized they needed to address the frustration of buyers struggling with the technology Ford has been packing into its dashboards. Seminars have been the answer.

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