Surveys and Studies

Automakers still dogged by Bluetooth glitches, Power study finds

4:03 pm U.S. ET | Aug. 28, 2014
Bluetooth technology aims to leave drivers hands-free, but some drivers end up connection-free, according to a study of multimedia quality and satisfaction released today.... Read More »

 

Toyota makes stronger showing in J.D. Power seat quality study

2:25 pm U.S. ET | Aug. 18, 2014
Toyota made sizable gains in a JD Power seat quality study, with six of the 21 vehicles recognized for superior seating, two more than last year. Ford's C-Max also had a strikingly lower instance of seat-related problems than any other car in the study.... Read More »

 

2014 MANAGEMENT BRIEFING SEMINARS

Nissan exec wants faster customer satisfaction feedback

1:02 pm U.S. ET | Aug. 6, 2014
Nissan will attempt to speed up feedback from car shoppers and move beyond widely accepted customer-satisfaction practices, Nissan's top sales executive for the United States said today.... Read More »

 

LINDSAY CHAPPELL

Automakers to get rude wake-up call on voice recognition

11:41 am U.S. ET | Aug. 5, 2014
Check your pride at the door Wednesday afternoon when JD Power plans to lay into the auto industry for one of the most poorly executed technologies it peddles to consumers -- voice recognition.... Read More »

 

Lenders listen to satisfy dealers

12:01 am U.S. ET | Aug. 4, 2014
As auto lenders seek to do a better job of serving dealers, there's no single solution, said Mark Kaczynski, CEO of captive finance company Nissan Motor Acceptance Corp., which serves the Nissan and Infiniti brands. In the J.D. Power 2014 U.S. Dealer Financing Satisfaction Study, which was released last week, NMAC continued a pattern of steady improvement from prior years' results.... Read More »

 

Millennials top Gen X in new-car buying for first time

3:35 pm U.S. ET | Aug. 1, 2014
Millennials during the first half of the year surpassed Gen X in new-car purchases for the first time, signaling a growing transition in consumer preferences of affordability and sustainability over utility.... Read More »

 

BMW Group tops dealer finance satisfaction survey

12:01 am U.S. ET | July 30, 2014
BMW Group Financial Services dominated nearly every category of J.D. Power's 2014 U.S. Dealer Financing Satisfaction Study released this week.... Read More »

 

Hyundai nabs a win in J.D. Power APEAL Study a month after leading IQS

10:00 am U.S. ET | July 23, 2014
For the first time, Hyundai is the top-ranked nonpremium brand in the J.D. Power 2014 U.S. Automotive Performance, Execution and Layout Study -- a month after leading nonpremium brands in the company's Initial Quality Study.... Read More »

 

Ticket to Automotive Hall of Fame: Great ideas, staying power, impact

12:01 am U.S. ET | July 21, 2014
This year's Automotive Hall of Fame inductees -- Keith Crain, Ferdinand Piech, Dave Power and Alex Tremulis -- have a lot in common.... Read More »

 

Mini, beloved by Chinese women, seeks a few good men

12:01 am U.S. ET | June 21, 2014
How much do women in China love BMW's Mini? Perhaps a bit too much for Mini's comfort. So the company is taking pains to give its cars more masculine connotations.... Read More »

 

What's behind Hyundai-Kia quality win?

12:01 am U.S. ET | June 21, 2014
Hyundai-Kia's first-ever first-place showing in the 2014 J.D. Power Initial Quality Study is a significant milestone for a Korean manufacturer that once struggled with quality.... Read More »

 

Chrysler's brands generate mixed results in annual quality study

11:27 am U.S. ET | June 20, 2014
Chrysler Group had a mixed bag in the 2014 JD Power Initial Quality Study. The Chrysler, Dodge and Ram brands improved, while Jeep results fell primarily on the troubled launch last fall of the 2014 Jeep Cherokee and the operation of its nine-speed transmission. Fiat finished last in the study, and was the only brand with an average of more than two problems per vehicle.... Read More »

 

Porsche tops key U.S. quality study for 2nd straight year

June 19, 2014 06:01 CET
Porsche was No. 1 in J.D. Power's Initial Quality Study in the United States for the second year in row, extending its lead over rivals. Jaguar was No. 2, rising up from ninth place in 2013. Lexus rounded out the top three.... Read More »

 

Hyundai-Kia tops J.D. Power's Initial Quality Study for 1st time

1:00 pm U.S. ET | June 18, 2014
For the first time, Hyundai-Kia group topped rival automakers in JD Power's Initial Quality Study, while last year's leader, General Motors, fell to third.... Read More »

 

May sales to get lift from retail demand, holiday deals, extra weekend

1:02 pm U.S. ET | May 23, 2014
Anticipating strong Memorial Day weekend action, some analysts predict the pace of U.S. light-vehicle retail sales in May will be the best so far this year.... Read More »

 

JOE EBERHARDT, PRESIDENT, JAGUAR LAND ROVER NORTH AMERICA

Jaguar Land Rover to revise dealer incentive program

12:01 am U.S. ET | May 19, 2014
Jaguar Land Rover North America will work this year to revamp its variable margin -- the incentives dealers receive on top of the standard margin -- in an effort to improve customer satisfaction, says Joe Eberhardt, the company's new president.... Read More »

 

Windshield washer fluid linked to deadly Legionnaires' disease

6:39 am U.S. ET | May 19, 2014
Windshield washer fluid may be a breeding ground for bacteria that causes the deadly pneumonia known as Legionnaires' disease.... Read More »

 

EDITORIAL

Quid pro quo

12:01 am U.S. ET | May 12, 2014
Suppliers would rather do business with Toyota than with the Detroit 3. And the gap is getting bigger.... Read More »

 

APRIL U.S. SALES

U.S. sales on track to rise 9% in April, 2 forecasts show

3:44 pm U.S. ET | April 24, 2014
Auto sales are on pace to rise 9 percent in April from a year ago, as warmer weather coaxes out more shoppers who stayed home during the unusually harsh winter, according to two forecasts released today.... Read More »

 

J.D. Power to buy Korrelate to measure digital ad spending effectiveness

10:00 am U.S. ET | April 23, 2014
J.D. Power is acquiring analytics company Korrelate in a move to measure consumer online shopping behaviors and trends, the company said today.... Read More »

 

More vehicles, walkers join accident prevention study

12:01 am U.S. ET | April 21, 2014
The University of Michigan plans to triple the number of study vehicles outfitted with vehicle-to-vehicle communications, the next phase of a road test of equipment designed to prevent accidents.... Read More »

 

Most drivers believe connected-car tech will improve safety, survey says

3:07 pm U.S. ET | April 11, 2014
More than 80 percent of consumers in the United States, Australia and Britain believe connected-vehicle technology will make driving safer, a new survey by the University of Michigan finds.... Read More »

 

Cadillac, Buick top service satisfaction rankings for 1st time

1:00 pm U.S. ET | April 9, 2014
Cadillac overtook Lexus to top a survey of customer satisfaction with luxury dealership service departments, giving General Motors twin victories in a study by JD Power and Associates. Buick led the mainstream category, ahead of GMC and Chevrolet in the top five.... Read More »

 

Negative equity ticks up

12:01 am U.S. ET | April 9, 2014
More car customers are upside down at trade-in time, owing more on the trade-in vehicle than it's worth. Carrying negative equity on a trade-in vehicle makes it tougher for consumers to finance a new car because they have to borrow extra funds to pay off their old loan.... Read More »

 

Longtime J.D. Power exec Tucker named CEO of DealerRater.com

9:00 am U.S. ET | April 8, 2014
Online car dealer review site DealerRater has named Gary Tucker as the company's first CEO, taking on the role split between founder Chip Grueter and Vice President Jamie Oldershaw since 2002.... Read More »

 

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Calif. dealer champions chaplain services

Calif. dealer champions chaplain services

Calif. dealer Bill Hoehn has something few retailers have: A full-time chaplain. The chaplain provides care and support for employees, is available 24/7 for crisis needs and even presides over weddings. Mon., September 22
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