Surveys and Studies

Faster is better in F&I, Power survey shows

11:00 am U.S. ET | Dec. 10, 2014
The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible.... Read More »

 

F&I, sales managers see paychecks converge

12:01 am U.S. ET | Dec. 8, 2014
The days of fat paychecks for finance and insurance managers may be ending. Many F&I managers are earning compensation more in line with their dealership management peers, according to the National Automobile Dealers Association's 2014 Dealership Workforce Study.... Read More »

 

High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014
In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found.... Read More »

 

Discounts, falling gas prices driving Nov. sales higher

3:30 pm U.S. ET | Nov. 25, 2014
The U.S. auto industry may post its highest November sales volume since 2001, and one forecaster says light-vehicle transaction prices are on pace to reach the highest level ever for a second consecutive month. Year-end clearance sales and the lowest gasoline prices since 2010 are two big factors behind the forecasts.... Read More »

 

Technology training can help close a sale, AutoTrader.com says

10:39 am U.S. ET | Nov. 18, 2014
As automakers incorporate in-vehicle technology features in more models, dealers have to find a way to sufficiently teach customers how to use the new tools, AutoTrader said in a report.... Read More »

 

JAMIE LaREAU

Great product isn't the only ingredient for making happy customers

3:48 pm U.S. ET | Nov. 14, 2014
Sure, product is very important, but consider that most vehicles on the market look good and have comparable quality within their segments. So that means purchase decisions and customer happiness ultimately land on nontangibles such as service, salesperson and the deal.... Read More »

 

Shoppers willing to pay smaller certified-used premium, study shows

12:01 am U.S. ET | Nov. 10, 2014
New-car shoppers in AutoTrader.com's 2014 Certified Pre-Owned Study said they are willing to pay a $2,032 premium for a certified used vehicle, vs. one that isn't. That was down $908, or nearly a third, from the amount new-car shoppers in last year's study said they were willing to pay.... Read More »

 

Suppliers warn spot shortages could pop up

12:01 am U.S. ET | Nov. 2, 2014
If North American light vehicle output keeps rising next year, some suppliers warn that spot shortages could develop. According to a new supplier survey by consulting firm IRN, 42 percent of respondents say they would not have sufficient capacity if industry output tops 17 million light-vehicle units in the next 12 months.... Read More »

 

Most interested in self-driving cars, but safety is a concern, survey says

1:53 pm U.S. ET | Oct. 31, 2014
When fully autonomous cars become ready to sell, consumers around the globe -- particularly in Asia -- may be ready to buy, but many of them still have concerns, according to a new survey by the University of Michigan.... Read More »

 

Acura tops among mobile web sites for shopping, Power says

3:58 pm U.S. ET | Oct. 9, 2014
Acura has taken the lead in best mobile Web experience for consumers researching and shopping for a new vehicle, moving up from the runner-up slot in 2013, according to a J.D. Power and Associates study released today.... Read More »

 

Automakers still dogged by Bluetooth glitches, Power study finds

4:03 pm U.S. ET | Aug. 28, 2014
Bluetooth technology aims to leave drivers hands-free, but some drivers end up connection-free, according to a study of multimedia quality and satisfaction released today.... Read More »

 

Toyota makes stronger showing in J.D. Power seat quality study

2:25 pm U.S. ET | Aug. 18, 2014
Toyota made sizable gains in a JD Power seat quality study, with six of the 21 vehicles recognized for superior seating, two more than last year. Ford's C-Max also had a strikingly lower instance of seat-related problems than any other car in the study.... Read More »

 

2014 MANAGEMENT BRIEFING SEMINARS

Nissan exec wants faster customer satisfaction feedback

1:02 pm U.S. ET | Aug. 6, 2014
Nissan will attempt to speed up feedback from car shoppers and move beyond widely accepted customer-satisfaction practices, Nissan's top sales executive for the United States said today.... Read More »

 

LINDSAY CHAPPELL

Automakers to get rude wake-up call on voice recognition

11:41 am U.S. ET | Aug. 5, 2014
Check your pride at the door Wednesday afternoon when JD Power plans to lay into the auto industry for one of the most poorly executed technologies it peddles to consumers -- voice recognition.... Read More »

 

Lenders listen to satisfy dealers

12:01 am U.S. ET | Aug. 4, 2014
As auto lenders seek to do a better job of serving dealers, there's no single solution, said Mark Kaczynski, CEO of captive finance company Nissan Motor Acceptance Corp., which serves the Nissan and Infiniti brands. In the J.D. Power 2014 U.S. Dealer Financing Satisfaction Study, which was released last week, NMAC continued a pattern of steady improvement from prior years' results.... Read More »

 

Millennials top Gen X in new-car buying for first time

3:35 pm U.S. ET | Aug. 1, 2014
Millennials during the first half of the year surpassed Gen X in new-car purchases for the first time, signaling a growing transition in consumer preferences of affordability and sustainability over utility.... Read More »

 

BMW Group tops dealer finance satisfaction survey

12:01 am U.S. ET | July 30, 2014
BMW Group Financial Services dominated nearly every category of J.D. Power's 2014 U.S. Dealer Financing Satisfaction Study released this week.... Read More »

 

Hyundai nabs a win in J.D. Power APEAL Study a month after leading IQS

10:00 am U.S. ET | July 23, 2014
For the first time, Hyundai is the top-ranked nonpremium brand in the J.D. Power 2014 U.S. Automotive Performance, Execution and Layout Study -- a month after leading nonpremium brands in the company's Initial Quality Study.... Read More »

 

Ticket to Automotive Hall of Fame: Great ideas, staying power, impact

12:01 am U.S. ET | July 21, 2014
This year's Automotive Hall of Fame inductees -- Keith Crain, Ferdinand Piech, Dave Power and Alex Tremulis -- have a lot in common.... Read More »

 

Mini, beloved by Chinese women, seeks a few good men

12:01 am U.S. ET | June 21, 2014
How much do women in China love BMW's Mini? Perhaps a bit too much for Mini's comfort. So the company is taking pains to give its cars more masculine connotations.... Read More »

 

What's behind Hyundai-Kia quality win?

12:01 am U.S. ET | June 21, 2014
Hyundai-Kia's first-ever first-place showing in the 2014 J.D. Power Initial Quality Study is a significant milestone for a Korean manufacturer that once struggled with quality.... Read More »

 

Chrysler's brands generate mixed results in annual quality study

11:27 am U.S. ET | June 20, 2014
Chrysler Group had a mixed bag in the 2014 JD Power Initial Quality Study. The Chrysler, Dodge and Ram brands improved, while Jeep results fell primarily on the troubled launch last fall of the 2014 Jeep Cherokee and the operation of its nine-speed transmission. Fiat finished last in the study, and was the only brand with an average of more than two problems per vehicle.... Read More »

 

Porsche tops key U.S. quality study for 2nd straight year

June 19, 2014 06:01 CET
Porsche was No. 1 in J.D. Power's Initial Quality Study in the United States for the second year in row, extending its lead over rivals. Jaguar was No. 2, rising up from ninth place in 2013. Lexus rounded out the top three.... Read More »

 

Hyundai-Kia tops J.D. Power's Initial Quality Study for 1st time

1:00 pm U.S. ET | June 18, 2014
For the first time, Hyundai-Kia group topped rival automakers in JD Power's Initial Quality Study, while last year's leader, General Motors, fell to third.... Read More »

 

May sales to get lift from retail demand, holiday deals, extra weekend

1:02 pm U.S. ET | May 23, 2014
Anticipating strong Memorial Day weekend action, some analysts predict the pace of U.S. light-vehicle retail sales in May will be the best so far this year.... Read More »

 

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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