Surveys and Studies

F&I, sales managers see paychecks converge

12:01 am U.S. ET | Dec. 8, 2014

The days of fat paychecks for finance and insurance managers may be ending. Many F&I managers are earning compensation more in line with their dealership management peers, according to the National Automobile Dealers Association's 2014 Dealership Workforce Study.... Read More »

High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014

In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found.... Read More »

Discounts, falling gas prices driving Nov. sales higher

3:30 pm U.S. ET | Nov. 25, 2014

The U.S. auto industry may post its highest November sales volume since 2001, and one forecaster says light-vehicle transaction prices are on pace to reach the highest level ever for a second consecutive month. Year-end clearance sales and the lowest gasoline prices since 2010 are two big factors behind the forecasts.... Read More »

Technology training can help close a sale, AutoTrader.com says

10:39 am U.S. ET | Nov. 18, 2014

As automakers incorporate in-vehicle technology features in more models, dealers have to find a way to sufficiently teach customers how to use the new tools, AutoTrader said in a report.... Read More »

JAMIE LaREAU

BLOG: Great product isn't the only ingredient for making happy customers

3:48 pm U.S. ET | Nov. 14, 2014

Sure, product is very important, but consider that most vehicles on the market look good and have comparable quality within their segments. So that means purchase decisions and customer happiness ultimately land on nontangibles such as service, salesperson and the deal.... Read More »

Shoppers willing to pay smaller certified-used premium, study shows

12:01 am U.S. ET | Nov. 10, 2014

New-car shoppers in AutoTrader.com's 2014 Certified Pre-Owned Study said they are willing to pay a $2,032 premium for a certified used vehicle, vs. one that isn't. That was down $908, or nearly a third, from the amount new-car shoppers in last year's study said they were willing to pay.... Read More »

Suppliers warn spot shortages could pop up

12:01 am U.S. ET | Nov. 2, 2014

If North American light vehicle output keeps rising next year, some suppliers warn that spot shortages could develop. According to a new supplier survey by consulting firm IRN, 42 percent of respondents say they would not have sufficient capacity if industry output tops 17 million light-vehicle units in the next 12 months.... Read More »

Most interested in self-driving cars, but safety is a concern, survey says

1:53 pm U.S. ET | Oct. 31, 2014

When fully autonomous cars become ready to sell, consumers around the globe -- particularly in Asia -- may be ready to buy, but many of them still have concerns, according to a new survey by the University of Michigan.... Read More »

Acura tops among mobile web sites for shopping, Power says

3:58 pm U.S. ET | Oct. 9, 2014

Acura has taken the lead in best mobile Web experience for consumers researching and shopping for a new vehicle, moving up from the runner-up slot in 2013, according to a J.D. Power and Associates study released today.... Read More »

Automakers still dogged by Bluetooth glitches, Power study finds

4:03 pm U.S. ET | Aug. 28, 2014

Bluetooth technology aims to leave drivers hands-free, but some drivers end up connection-free, according to a study of multimedia quality and satisfaction released today.... Read More »

Toyota makes stronger showing in J.D. Power seat quality study

2:25 pm U.S. ET | Aug. 18, 2014

Toyota made sizable gains in a JD Power seat quality study, with six of the 21 vehicles recognized for superior seating, two more than last year. Ford's C-Max also had a strikingly lower instance of seat-related problems than any other car in the study.... Read More »

2014 MANAGEMENT BRIEFING SEMINARS

Nissan exec wants faster customer satisfaction feedback

1:02 pm U.S. ET | Aug. 6, 2014

Nissan will attempt to speed up feedback from car shoppers and move beyond widely accepted customer-satisfaction practices, Nissan's top sales executive for the United States said today.... Read More »

LINDSAY CHAPPELL

BLOG: Automakers to get rude wake-up call on voice recognition

11:41 am U.S. ET | Aug. 5, 2014

Check your pride at the door Wednesday afternoon when JD Power plans to lay into the auto industry for one of the most poorly executed technologies it peddles to consumers -- voice recognition.... Read More »

Lenders listen to satisfy dealers

12:01 am U.S. ET | Aug. 4, 2014

As auto lenders seek to do a better job of serving dealers, there's no single solution, said Mark Kaczynski, CEO of captive finance company Nissan Motor Acceptance Corp., which serves the Nissan and Infiniti brands. In the J.D. Power 2014 U.S. Dealer Financing Satisfaction Study, which was released last week, NMAC continued a pattern of steady improvement from prior years' results.... Read More »

Millennials top Gen X in new-car buying for first time

3:35 pm U.S. ET | Aug. 1, 2014

Millennials during the first half of the year surpassed Gen X in new-car purchases for the first time, signaling a growing transition in consumer preferences of affordability and sustainability over utility.... Read More »

BMW Group tops dealer finance satisfaction survey

12:01 am U.S. ET | July 30, 2014

BMW Group Financial Services dominated nearly every category of J.D. Power's 2014 U.S. Dealer Financing Satisfaction Study released this week.... Read More »

Hyundai nabs a win in J.D. Power APEAL Study a month after leading IQS

10:00 am U.S. ET | July 23, 2014

For the first time, Hyundai is the top-ranked nonpremium brand in the J.D. Power 2014 U.S. Automotive Performance, Execution and Layout Study -- a month after leading nonpremium brands in the company's Initial Quality Study.... Read More »

Ticket to Automotive Hall of Fame: Great ideas, staying power, impact

12:01 am U.S. ET | July 21, 2014

This year's Automotive Hall of Fame inductees -- Keith Crain, Ferdinand Piech, Dave Power and Alex Tremulis -- have a lot in common.... Read More »

Mini, beloved by Chinese women, seeks a few good men

12:01 am U.S. ET | June 21, 2014

How much do women in China love BMW's Mini? Perhaps a bit too much for Mini's comfort. So the company is taking pains to give its cars more masculine connotations.... Read More »

What's behind Hyundai-Kia quality win?

12:01 am U.S. ET | June 21, 2014

Hyundai-Kia's first-ever first-place showing in the 2014 J.D. Power Initial Quality Study is a significant milestone for a Korean manufacturer that once struggled with quality.... Read More »

Chrysler's brands generate mixed results in annual quality study

11:27 am U.S. ET | June 20, 2014

Chrysler Group had a mixed bag in the 2014 JD Power Initial Quality Study. The Chrysler, Dodge and Ram brands improved, while Jeep results fell primarily on the troubled launch last fall of the 2014 Jeep Cherokee and the operation of its nine-speed transmission. Fiat finished last in the study, and was the only brand with an average of more than two problems per vehicle.... Read More »

Porsche tops key U.S. quality study for 2nd straight year

June 19, 2014 06:01 CET

Porsche was No. 1 in J.D. Power's Initial Quality Study in the United States for the second year in row, extending its lead over rivals. Jaguar was No. 2, rising up from ninth place in 2013. Lexus rounded out the top three.... Read More »

Hyundai-Kia tops J.D. Power's Initial Quality Study for 1st time

1:00 pm U.S. ET | June 18, 2014

For the first time, Hyundai-Kia group topped rival automakers in JD Power's Initial Quality Study, while last year's leader, General Motors, fell to third.... Read More »

May sales to get lift from retail demand, holiday deals, extra weekend

1:02 pm U.S. ET | May 23, 2014

Anticipating strong Memorial Day weekend action, some analysts predict the pace of U.S. light-vehicle retail sales in May will be the best so far this year.... Read More »

JOE EBERHARDT, PRESIDENT, JAGUAR LAND ROVER NORTH AMERICA

Jaguar Land Rover to revise dealer incentive program

12:01 am U.S. ET | May 19, 2014

Jaguar Land Rover North America will work this year to revamp its variable margin -- the incentives dealers receive on top of the standard margin -- in an effort to improve customer satisfaction, says Joe Eberhardt, the company's new president.... Read More »

Automotive News
Special Video Report
Nissan's Munoz: 'You Grow or You Go'

Nissan's Munoz: 'You Grow or You Go'

Nissan North America Chairman Jose Munoz has a tough goal to meet: Raise the combined U.S. market share of the Nissan and Infiniti brands from 8.4 percent last year to 10 percent by March of 2017.
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