Surveys and Studies

Auto safety technology trumps entertainment for consumers, J.D. Power study finds

1:00 pm U.S. ET | April 22, 2015

Automakers should invest in safety technology, over entertainment and convenience, to satisfy customers, according to a J.D. Power study released today.... Read More »

Hyundai beats VW as China's top-ranked mass-market auto brand

April 13, 2015 11:27 CET

Hyundai beat Volkswagen and General Motors' Buick to be the top-ranked mass-market auto brand in China in a state-backed survey, even as the South Korean automaker's deliveries there fell in the first quarter.... Read More »

Hyundai beats VW, Buick as China’s top-ranked mass-market auto brand

7:10 am U.S. ET | April 13, 2015

Hyundai Motor beat Volkswagen and Buick to be the top-ranked mass-market auto brand in China in a state-backed survey, even as the South Korean automaker’s deliveries there fell in the first quarter.... Read More »

Tailor shopping to your customers, studies suggest

12:01 am U.S. ET | April 13, 2015

If auto dealers and manufacturers would give customers a better shopping experience, those customers would visit dealerships more often and even buy more vehicles, two new studies conclude.... Read More »

Low rates will continue to help auto sales, financing in 2015, experts say

11:45 am U.S. ET | April 8, 2015

Interest rates should remain low for the rest of 2015, helping auto dealerships sell vehicles, experts say. Low interest rates and longer auto-loan terms have largely offset higher transaction prices the past few years, keeping increases in monthly payments to a minimum.... Read More »

Low oil prices drive bullish forecasts for U.S. sales

11:42 am U.S. ET | March 31, 2015

The US auto industry appears to be firmly in the fast lane, at least for the next two years. New-car sales are on track to expand for a sixth consecutive year in 2015 and face few major risks to the streak in 2016, economists said here today at the NADA/J.D. Power Automotive Forum.... Read More »


BLOG: If dealers don't weigh in, they can't gripe

12:30 pm U.S. ET | March 25, 2015

Dealers have a chance right now to weigh in on what they like and don’t like about their lenders, and they shouldn’t miss the opportunity.
... Read More »

J.D. Power, MarketShare alliance to help automakers balance marketing, incentive spending

3:04 pm U.S. ET | March 23, 2015

J.D. Power and marketing analytics company MarketShare have teamed up to help automotive sales and marketing executives find the right balance of spending on marketing campaigns and incentives.... Read More »

GM stays strong in dealership-service satisfaction; Jaguar jumps to No. 1 in luxury

1:00 pm U.S. ET | March 18, 2015

General Motors again dominated the top rankings in customer satisfaction at dealership service departments, claiming three of the five highest-scored mainstream brands in a benchmark study released today by JD Power and Associates.... Read More »

Infiniti, Mini, Mitsubishi stores most-improved in responding to Internet leads

12:01 am U.S. ET | March 9, 2015

Infiniti, Mini and Mitsubishi dealerships had the industry's biggest improvements in responsiveness to customer inquiries on the Internet, while Lexus stores led the way for the second consecutive year, according to a newly released study.... Read More »

Lexus wins 4th straight J.D. Power dependability title; Buick rises to No. 2

10:00 am U.S. ET | Feb. 25, 2015

Toyota's Lexus claimed its fourth consecutive title as most-dependable automotive brand after three years of ownership while corporate sibling Scion jumped to ninth place from 22nd a year earlier, J.D. Power and Associates said today. Buick came in at No. 2, rising three spots from last year.... Read More »

Did Subaru store falsify customer surveys?

12:01 am U.S. ET | Feb. 16, 2015

If the allegations prove true, employees at South Coast Subaru went rogue in their efforts to boost customer satisfaction scores. But the tale is about far more than one store. Subaru's lawsuit against the dealership highlights friction between factories and dealers over measuring customer satisfaction.... Read More »

Repairs: Dealerships satisfy, study says, but independents lead

12:01 am U.S. ET | Feb. 2, 2015

The service departments of dealerships lagged independent repair shops in a Consumer Reports satisfaction study, but there's good news hidden in the survey. Respondents also reported being very satisfied overall with their repairs at dealerships, but they also dislike the high cost of parts at dealerships.... Read More »

Dealers see another good year in 2015

12:01 am U.S. ET | Jan. 26, 2015

Dealers expect 2015 to be another good year, though perhaps not quite as good as 2014.... Read More »

Nissan targets improvements in dealer experience

4:15 pm U.S. ET | Jan. 23, 2015

Nissan will roll out a nationwide program this spring intended to boost its middle-of-the-road customer satisfaction scores on dealership experience. The undertaking -- known internally as the Quality Growth Program -- will be a bonus program to reward dealers for meeting various targets to improve their satisfaction performance.... Read More »

Big sales goal for new Titan may be low, Nissan's Munoz says

10:45 pm U.S. ET | Jan. 22, 2015

Nissan startled many auto industry observers last week when it said it envisioned the redesigned 2016 Titan capturing 5 percent of the U.S. full-size pickup market. But Nissan's U.S. boss, Jose Munoz, says 5 percent might be on the low side.... Read More »

Blue sky values up, but buy/sell activity likely to slow as industry growth does, panel argues

2:30 pm U.S. ET | Jan. 22, 2015

Slowing vehicle sales growth rates across the industry are also likely to slow dealership buy/sell activity just as blue sky values peak, just not yet, a panel of experts on dealership transactions said at the 2015 J.D. Power Automotive Summit.... Read More »

New models are driving brands' success

6:00 pm U.S. ET | Jan. 22, 2015

New-model introductions will continue to boost the performance of auto franchises for the next two years. Brands from mass-market to luxury are chalking up positive results in customer satisfaction and owner-loyalty largely as a result of a stream of new and substantially redesigned products.... Read More »

A bright outlook for 2015 -- with a few worries

2:45 pm U.S. ET | Jan. 22, 2015

Risky car loans are on the increase, rising interest rates will put a crimp on product prices, and a new wave of off-lease vehicles soon will wash over the market. That's the bad news, Thomas King, J.D. Power vice president of OEM operations, told the audience at Power's Automotive Summit on Thursday at the National Automobile Dealers Association convention here.... Read More »

Toyota's Carter says dealerships must change to look like new customers

1:30 pm U.S. ET | Jan. 22, 2015

Successful auto dealers must make their dealerships look like their future customers with more women, minorities and the young, Toyota's head of automotive operations in the US says.... Read More »

Faster is better in F&I, Power survey shows

12:00 pm U.S. ET | Jan. 22, 2015

The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible.... Read More »

Ford says internal quality ratings rise following tech fixes

8:52 pm U.S. ET | Jan. 13, 2015

Ford says its internal North American quality ratings improved last year for the first time since 2010, after working through issues with its touchscreen systems and bumpy new-model launches.... Read More »

Faster is better in F&I, Power survey shows

11:00 am U.S. ET | Dec. 10, 2014

The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible.... Read More »

F&I, sales managers see paychecks converge

12:01 am U.S. ET | Dec. 8, 2014

The days of fat paychecks for finance and insurance managers may be ending. Many F&I managers are earning compensation more in line with their dealership management peers, according to the National Automobile Dealers Association's 2014 Dealership Workforce Study.... Read More »

High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014

In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found.... Read More »