Surveys and Studies

NADA PREVIEW: DEALER SURVEY

Worry about rising health care costs makes retailers cautiously optimistic this year

12:01 am U.S. ET | Jan. 20, 2014
As dealers head to New Orleans for the National Automobile Dealers Association convention, they're looking forward to this year. But they're concerned about rising personnel expenses, linked in large part to health care costs. That's the message from an unscientific online survey Automotive News conducted Jan. 8-10.... Read More »

 

J.D. Power: Dealerships affect consumers' impression of auto lenders

12:01 am U.S. ET | Nov. 27, 2013
Dealerships can have an important influence on the results of J.D. Power's U.S. Consumer Financing Satisfaction Study, even though dealerships aren't rated directly. The company released its 2013 study this week. Lincoln Automotive Financial Services ranked No. 1 in the luxury segment, and Kia Motors Finance topped the mass-market segment.... Read More »

 

Kia, Lincoln captives top satisfaction survey

12:01 am U.S. ET | Nov. 27, 2013
Kia Motors Finance was the top auto lender among mass-market brands and Lincoln Automotive Financial Services the top lender among luxury brands in J.D. Power's 2013 U.S. Consumer Financing Satisfaction Study.... Read More »

 

Kia, Lincoln finance units score top rankings in J.D. Power survey

2:51 pm U.S. ET | Nov. 25, 2013
Kia Motors Finance was the top auto lender among mass-market brands and Lincoln Automotive Financial Services the top lender among luxury brands in JD Power's 2013 U.S. Consumer Financing Satisfaction Study released today.... Read More »

 

2013 L.A. Auto Show

Mini reworks Cooper interior after dings by customers, J.D. Power

12:01 am U.S. ET | Nov. 24, 2013
Responding to consumer complaints, Mini has gone mainstream with its interior layout.... Read More »

 

Short F&I visits help drive sales satisfaction

12:01 am U.S. ET | Nov. 20, 2013
Make it snappy, and don't pull any fast ones. Those are the takeaways for the F&I office from the 2013 U.S. Sales Satisfaction Index Study released last week by J.D. Power and Associates.... Read More »

 

2013 L.A. AUTO SHOW

Economists cautious about auto industry growth

6:46 pm U.S. ET | Nov. 19, 2013
Car sales are leading housing starts in driving America's economic recovery, but housing starts are catching up and adding momentum, a leading economist said Tuesday. And a J.D. Power executive, commenting on the outlook for light-vehicle sales, sees a continued "healthy rate of growth," especially in retail sales to consumers -- but cautioned that some automakers are becoming overzealous by ramping up production.... Read More »

 

German luxury brands raising the ante in U.S. battlefield

12:01 am U.S. ET | Nov. 15, 2013
Germany's luxury automakers are introducing a wave of initiatives, big and small, to help the shopping and service experience in the United States match the luxurious and pricey vehicles they sell.... Read More »

 

Jaguar, Mini top J.D. Power dealership sales satisfaction list

5:03 pm U.S. ET | Nov. 14, 2013
Jaguar ranks first among luxury brands and Mini again topped all nonluxury brands in an annual survey of customer satisfaction with the dealership sales experience, an annual survey released Thursday found.... Read More »

 

Survey: For U.S. shoppers, fuel economy trumps performance

1:59 pm U.S. ET | Nov. 8, 2013
Two out of three car shoppers in the United States would sacrifice performance for fuel economy, and reliability is the biggest factor is choosing a new vehicle, according to a study by a Detroit-area consulting firm.... Read More »

 

OCTOBER U.S. AUTO SALES

Analysts predict double-digit jump in monthly sales

3:06 pm U.S. ET | Oct. 24, 2013
Auto sales are on pace to increase at least 12 percent this month from a year ago, according to four analyst forecasts released today, as the industry regains momentum lost during a weak September and a 16-day government shutdown.... Read More »

 

Nissan ready to pitch low-cost version of Titan for fleet sales

12:01 am U.S. ET | Oct. 14, 2013
As Nissan completes the first redesign of its Titan full-sized pickup, the company hopes to broaden the truck's appeal with more configurations aimed at fleet buyers.... Read More »

 

JAMES B. TREECE

Numbers suggest mediocre F&I performance

12:01 am U.S. ET | Oct. 2, 2013
On average, the industry is doing a mediocre job of selling F&I products. That's my conclusion, based on Power Information Network numbers on penetration rates for F&I products, plus some insight from Tony Dupaquier, trainer extraordinaire at American Financial & Automotive Services.... Read More »

 

LETTER TO THE EDITOR

Customers resent too many surveys

12:01 am U.S. ET | Sept. 2, 2013
Surveys once were helpful, but they have become too invasive.... Read More »

 

JAMIE LaREAU

OMG! FYI -- vehicle transactions head toward texting

3:55 pm U.S. ET | Aug. 8, 2013
Several years ago the late Jack Teahen and I wrote a pair of opposing essays about our different car buying experiences.... Read More »

 

Dealers rank BMW, Mercedes and Ford captive financiers tops in satisfaction

12:01 am U.S. ET | July 31, 2013
Auto dealers ranked BMW Group Financial Services tops for leasing and Mercedes-Benz Financial Services best for floorplanning in J.D. Power's annual financing satisfaction study released Tuesday.... Read More »

 

Dealers rank BMW, Mercedes and Ford captive financiers tops in satisfaction

3:15 pm U.S. ET | July 30, 2013
Auto dealers ranked BMW Group Financial Services tops for leasing and Mercedes-Benz Financial Services best for floorplanning in JD Power's annual financing satisfaction study released today.... Read More »

 

Lower sticker prices pay off for Nissan

12:01 am U.S. ET | July 29, 2013
After rolling back factory prices on several popular nameplates in May, Nissan is reaping financial benefits.... Read More »

 

Porsche nabs 9th straight title in J.D. Power new-model satisfaction study

10:00 am U.S. ET | July 24, 2013
Luxury brands and nameplates, led by Porsche and the redesigned Land Rover Range Rover SUV, are the most satisfying 2013 vehicles rated by owners, according to an annual study released today by J.D. Power and Associates. Volkswagen Group led all automakers with five nameplates ranked best in their segments: the Audi Allroad, Porsche Boxster, Porsche Cayenne, Volkswagen GTI and Volkswagen Passat.... Read More »

 

Zetsche: M-B zeros in on U.S. customer satisfaction

12:01 am U.S. ET | July 22, 2013
Mercedes-Benz has fixed a series of problems that enabled BMW and Audi to surpass it in global sales and profits, Daimler AG CEO Dieter Zetsche says. All except one, that is: customer satisfaction in the United States.... Read More »

 

Toyota heir drives onto center stage

12:01 am U.S. ET | July 7, 2013
Toyota founding family scion and President Akio Toyoda has emerged from the bureaucratic shadows to present himself as the company's car-loving, fashion-forward salesman-in-chief. The marketing campaign aides have built around Toyoda is an unconventional move for a Japanese corporate icon where team play is prized above outsized personalities.... Read More »

 

Audi is top premium brand in China sales satisfaction survey

July 3, 2013 06:01 CET
Audi has received the top ranking for a premium brand in J.D. Power and Associates' 2013 China Sales Satisfaction Index. The automaker received a score of 721, compared with the premium market average of 665.... Read More »

 

OK, enough cheering, Akerson tells the troops

12:01 am U.S. ET | July 1, 2013
Last week, hundreds of General Motors employees packed into a section of GM's sprawling engineering center in suburban Detroit to celebrate the company's top ranking in a major vehicle-quality study.... Read More »

 

EDITORIAL

Automakers must adapt to evolving sense of quality

12:01 am U.S. ET | July 1, 2013
Automakers have substantially improved vehicle quality, but they must expand and intensify efforts because consumer perceptions of quality are changing.... Read More »

 

LETTER TO THE EDITOR

Dealer: Headline ignored GM's joy

12:01 am U.S. ET | July 1, 2013
I'm writing about your coverage of General Motors CEO Dan Akerson's appearance with Detroit Tigers pitcher Max Scherzer to celebrate with employees and some dealers GM's leading all major automakers in J.D. Power and Associates' 2013 Initial Quality Study ("Akerson warns GM employees not to 'backslide' on quality," autonews.com, June 26).... Read More »

 

Special Report
Fewer bosses, Disney savvy, $2 idea lift stores

Fewer bosses, Disney savvy, $2 idea lift stores

A Chrysler Group dealership chain is stripping away layers of management to sell cars faster. A Chevrolet-Cadillac store is enchanting customers through Disney training. Mon., July 21
» Watch the Video
     
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