Surveys and Studies

Longtime J.D. Power exec Tucker named CEO of

9:00 am U.S. ET | April 8, 2014
Online car dealer review site DealerRater has named Gary Tucker as the company's first CEO, taking on the role split between founder Chip Grueter and Vice President Jamie Oldershaw since 2002.... Read More »



Off-lease surge should spark even more leasing

12:01 am U.S. ET | April 2, 2014
Scheduled lease terminations are expected to grow again in 2014, providing a strong tailwind for additional leases this year and higher customer loyalty.... Read More »


Cold weather dents U.S. sales forecast for 2014

10:45 am U.S. ET | March 20, 2014
Industry consultants LMC Automotive and JD Power said they cut their joint 2014 forecast for auto sales in the United States to adjust for slow sales in January and February due to cold weather. The forecasters estimated that sales would be 16.1 million this year, down from their previous forecast of 16.2 million.... Read More »


J.D. Power survey takers will get chance to post online dealership reviews

5:58 pm U.S. ET | March 19, 2014
J.D. Power and Associates has agreed to work with DealerRater to help automakers and dealers collect dealership reviews from consumers. J.D. Power will ask some recipients of its proprietary customer satisfaction and other surveys if they also wish to write a review of the dealership where they did business, said Jonathan Miller, chief technology officer for J.D. Power.... Read More »


Lenders keep watchful eye as new-vehicle loan terms grow

12:01 am U.S. ET | March 5, 2014
For the time being, F&I managers can probably count on lenders to keep approving extra-long loan terms to offset higher loan amounts.... Read More »


Sonata drags down Hyundai

12:01 am U.S. ET | Feb. 24, 2014
Hyundai notched big gains in its sales, market share and image when its swoopy 2011 Sonata hit the market.... Read More »


Lexus keeps J.D. Power dependability crown; GM scores 2 spots in top 5

10:00 am U.S. ET | Feb. 12, 2014
Lexus again is the most dependable auto brand after three years of ownership while two General Motors marques joined the top five, J.D. Power and Associates said today.... Read More »


More auto brands upgrade Web site technology for all devices

2:47 pm U.S. ET | Feb. 7, 2014
More than 20 percent of auto manufacturers have launched Web sites that implement responsive design technology -- technology that allows shoppers to view the same Web site content across tablets, smartphones and desktop computers.... Read More »



Worry about rising health care costs makes retailers cautiously optimistic this year

12:01 am U.S. ET | Jan. 20, 2014
As dealers head to New Orleans for the National Automobile Dealers Association convention, they're looking forward to this year. But they're concerned about rising personnel expenses, linked in large part to health care costs. That's the message from an unscientific online survey Automotive News conducted Jan. 8-10.... Read More »


J.D. Power: Dealerships affect consumers' impression of auto lenders

12:01 am U.S. ET | Nov. 27, 2013
Dealerships can have an important influence on the results of J.D. Power's U.S. Consumer Financing Satisfaction Study, even though dealerships aren't rated directly. The company released its 2013 study this week. Lincoln Automotive Financial Services ranked No. 1 in the luxury segment, and Kia Motors Finance topped the mass-market segment.... Read More »


Kia, Lincoln captives top satisfaction survey

12:01 am U.S. ET | Nov. 27, 2013
Kia Motors Finance was the top auto lender among mass-market brands and Lincoln Automotive Financial Services the top lender among luxury brands in J.D. Power's 2013 U.S. Consumer Financing Satisfaction Study.... Read More »


Kia, Lincoln finance units score top rankings in J.D. Power survey

2:51 pm U.S. ET | Nov. 25, 2013
Kia Motors Finance was the top auto lender among mass-market brands and Lincoln Automotive Financial Services the top lender among luxury brands in JD Power's 2013 U.S. Consumer Financing Satisfaction Study released today.... Read More »


2013 L.A. Auto Show

Mini reworks Cooper interior after dings by customers, J.D. Power

12:01 am U.S. ET | Nov. 24, 2013
Responding to consumer complaints, Mini has gone mainstream with its interior layout.... Read More »


Short F&I visits help drive sales satisfaction

12:01 am U.S. ET | Nov. 20, 2013
Make it snappy, and don't pull any fast ones. Those are the takeaways for the F&I office from the 2013 U.S. Sales Satisfaction Index Study released last week by J.D. Power and Associates.... Read More »



Economists cautious about auto industry growth

6:46 pm U.S. ET | Nov. 19, 2013
Car sales are leading housing starts in driving America's economic recovery, but housing starts are catching up and adding momentum, a leading economist said Tuesday. And a J.D. Power executive, commenting on the outlook for light-vehicle sales, sees a continued "healthy rate of growth," especially in retail sales to consumers -- but cautioned that some automakers are becoming overzealous by ramping up production.... Read More »


German luxury brands raising the ante in U.S. battlefield

12:01 am U.S. ET | Nov. 15, 2013
Germany's luxury automakers are introducing a wave of initiatives, big and small, to help the shopping and service experience in the United States match the luxurious and pricey vehicles they sell.... Read More »


Jaguar, Mini top J.D. Power dealership sales satisfaction list

5:03 pm U.S. ET | Nov. 14, 2013
Jaguar ranks first among luxury brands and Mini again topped all nonluxury brands in an annual survey of customer satisfaction with the dealership sales experience, an annual survey released Thursday found.... Read More »


Survey: For U.S. shoppers, fuel economy trumps performance

1:59 pm U.S. ET | Nov. 8, 2013
Two out of three car shoppers in the United States would sacrifice performance for fuel economy, and reliability is the biggest factor is choosing a new vehicle, according to a study by a Detroit-area consulting firm.... Read More »



Analysts predict double-digit jump in monthly sales

3:06 pm U.S. ET | Oct. 24, 2013
Auto sales are on pace to increase at least 12 percent this month from a year ago, according to four analyst forecasts released today, as the industry regains momentum lost during a weak September and a 16-day government shutdown.... Read More »


Nissan ready to pitch low-cost version of Titan for fleet sales

12:01 am U.S. ET | Oct. 14, 2013
As Nissan completes the first redesign of its Titan full-sized pickup, the company hopes to broaden the truck's appeal with more configurations aimed at fleet buyers.... Read More »



Numbers suggest mediocre F&I performance

12:01 am U.S. ET | Oct. 2, 2013
On average, the industry is doing a mediocre job of selling F&I products. That's my conclusion, based on Power Information Network numbers on penetration rates for F&I products, plus some insight from Tony Dupaquier, trainer extraordinaire at American Financial & Automotive Services.... Read More »



Customers resent too many surveys

12:01 am U.S. ET | Sept. 2, 2013
Surveys once were helpful, but they have become too invasive.... Read More »



OMG! FYI -- vehicle transactions head toward texting

3:55 pm U.S. ET | Aug. 8, 2013
Several years ago the late Jack Teahen and I wrote a pair of opposing essays about our different car buying experiences.... Read More »


Dealers rank BMW, Mercedes and Ford captive financiers tops in satisfaction

12:01 am U.S. ET | July 31, 2013
Auto dealers ranked BMW Group Financial Services tops for leasing and Mercedes-Benz Financial Services best for floorplanning in J.D. Power's annual financing satisfaction study released Tuesday.... Read More »


Dealers rank BMW, Mercedes and Ford captive financiers tops in satisfaction

3:15 pm U.S. ET | July 30, 2013
Auto dealers ranked BMW Group Financial Services tops for leasing and Mercedes-Benz Financial Services best for floorplanning in JD Power's annual financing satisfaction study released today.... Read More »


Special Report
No. 1 store empowers, retains employees

No. 1 store empowers, retains employees

Texas dealer Greg May encourages his staffers to provide input and solve problems on their own. Mon., October 20
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