Surveys and Studies


Customers resent too many surveys

12:01 am U.S. ET | Sept. 2, 2013
Surveys once were helpful, but they have become too invasive.... Read More »



OMG! FYI -- vehicle transactions head toward texting

3:55 pm U.S. ET | Aug. 8, 2013
Several years ago the late Jack Teahen and I wrote a pair of opposing essays about our different car buying experiences.... Read More »


Dealers rank BMW, Mercedes and Ford captive financiers tops in satisfaction

12:01 am U.S. ET | July 31, 2013
Auto dealers ranked BMW Group Financial Services tops for leasing and Mercedes-Benz Financial Services best for floorplanning in J.D. Power's annual financing satisfaction study released Tuesday.... Read More »


Dealers rank BMW, Mercedes and Ford captive financiers tops in satisfaction

3:15 pm U.S. ET | July 30, 2013
Auto dealers ranked BMW Group Financial Services tops for leasing and Mercedes-Benz Financial Services best for floorplanning in JD Power's annual financing satisfaction study released today.... Read More »


Lower sticker prices pay off for Nissan

12:01 am U.S. ET | July 29, 2013
After rolling back factory prices on several popular nameplates in May, Nissan is reaping financial benefits.... Read More »


Porsche nabs 9th straight title in J.D. Power new-model satisfaction study

10:00 am U.S. ET | July 24, 2013
Luxury brands and nameplates, led by Porsche and the redesigned Land Rover Range Rover SUV, are the most satisfying 2013 vehicles rated by owners, according to an annual study released today by J.D. Power and Associates. Volkswagen Group led all automakers with five nameplates ranked best in their segments: the Audi Allroad, Porsche Boxster, Porsche Cayenne, Volkswagen GTI and Volkswagen Passat.... Read More »


Zetsche: M-B zeros in on U.S. customer satisfaction

12:01 am U.S. ET | July 22, 2013
Mercedes-Benz has fixed a series of problems that enabled BMW and Audi to surpass it in global sales and profits, Daimler AG CEO Dieter Zetsche says. All except one, that is: customer satisfaction in the United States.... Read More »


Toyota heir drives onto center stage

12:01 am U.S. ET | July 7, 2013
Toyota founding family scion and President Akio Toyoda has emerged from the bureaucratic shadows to present himself as the company's car-loving, fashion-forward salesman-in-chief. The marketing campaign aides have built around Toyoda is an unconventional move for a Japanese corporate icon where team play is prized above outsized personalities.... Read More »


Audi is top premium brand in China sales satisfaction survey

July 3, 2013 06:01 CET
Audi has received the top ranking for a premium brand in J.D. Power and Associates' 2013 China Sales Satisfaction Index. The automaker received a score of 721, compared with the premium market average of 665.... Read More »


OK, enough cheering, Akerson tells the troops

12:01 am U.S. ET | July 1, 2013
Last week, hundreds of General Motors employees packed into a section of GM's sprawling engineering center in suburban Detroit to celebrate the company's top ranking in a major vehicle-quality study.... Read More »



Automakers must adapt to evolving sense of quality

12:01 am U.S. ET | July 1, 2013
Automakers have substantially improved vehicle quality, but they must expand and intensify efforts because consumer perceptions of quality are changing.... Read More »



Dealer: Headline ignored GM's joy

12:01 am U.S. ET | July 1, 2013
I'm writing about your coverage of General Motors CEO Dan Akerson's appearance with Detroit Tigers pitcher Max Scherzer to celebrate with employees and some dealers GM's leading all major automakers in J.D. Power and Associates' 2013 Initial Quality Study ("Akerson warns GM employees not to 'backslide' on quality,", June 26).... Read More »


Akerson warns GM employees not to 'backslide' on quality

11:24 am U.S. ET | June 26, 2013
General Motors CEO Dan Akerson today warned employees not to "backslide" on quality, a week after the automaker topped a benchmark quality ranking for the first time. Akerson also promoted Alicia Boler-Davis to senior vice president, heading up global quality and customer experience.... Read More »


Launches hurt IQS results

12:01 am U.S. ET | June 24, 2013
The increasing frequency of vehicle launches, coupled with the complex infotainment systems going into new models these days, make launching a vehicle a big risk for a brand's quality perception. The more cars and trucks that automakers introduced in 2012, the worse those companies did in the 2013 J.D. Power and Associates Initial Quality Study survey released last week.... Read More »


GM tops benchmark quality study for the first time

1:00 pm U.S. ET | June 19, 2013
GM for the first time ranked atop a closely watched survey measuring new-vehicle quality, while Ford continued to be dragged down by its electronic features. GM placed two brands -- GMC and Chevrolet -- in the top five of J.D. Power and Associates' Initial Quality Study released today.... Read More »



BMW, VW and Volvo most open to supplier innovation, survey shows

June 10, 2013 06:01 CET
BMW, VW and Volvo have been recognized as the top-ranking automakers based on their openness to supplier innovation in the 2013 European Supplier Choice Survey. The Supplier Choice Survey is a respected industry benchmark that assesses automakers on their ability to adopt and implement suppliers' innovations.... Read More »


Study: Don't forget women, baby boomers

12:01 am U.S. ET | June 10, 2013
Want to sell more accessories to new-vehicle buyers? Don't forget to make your sales pitch to women and baby boomers. That insight comes from the 2013 Automotive Accessory Market Report released in April by Foresight Research of suburban Detroit.... Read More »


More car buyers are upside down, but that's OK, J.D. Power says

10:33 am U.S. ET | June 5, 2013
The percent of buyers with negative equity has been creeping higher since 2011. But that's not entirely bad news for retailers because it indicates customers with lower credit scores are getting financed, Power Information Network says.... Read More »


New-car loans hit record 65 months

12:01 am U.S. ET | April 10, 2013
Car buyers are flocking to loans more than five years long in search of lower monthly payments or more vehicle for the same payment.... Read More »


Publisher Peter Brown honored

2:46 pm U.S. ET | April 1, 2013
J.D. Power and Associates President Finbarr O'Neill, right, presents Power's President's Award to Peter Brown, publisher and editorial director of Automotive News, during the 2013 Automotive Forum at the Grand Hyatt Hotel in New York last week. Brown, who joined Automotive News as editor in 1989, will retire at the end of April.... Read More »


Tire study: Replacement rate runs higher for run-flats

1:36 pm U.S. ET | March 29, 2013
Run-flat tires are far more likely than conventional tires to need replacement because of a flat or blowout, according to a new study by J.D. Power and Associates.... Read More »


GMC tops volume brands in dealer service satisfaction, Power says

1:15 pm U.S. ET | March 13, 2013
Three General Motors brands, led by GMC, ranked among the top five volume makes for customer satisfaction with the dealership service department, based on an annual J.D. Power and Associates survey released today. Overall, customer satisfaction with dealership service departments is rising as automakers and stores spend more to improve the customer service experience, according to J.D. Power's 2013 U.S. Customer Service Index.... Read More »



F&I survey gives all dealerships a voice

12:01 am U.S. ET | March 13, 2013
It’s March. Time to work on tax returns -- and the annual U.S. Dealer Financing Satisfaction Study from J.D. Power.... Read More »



J.D. Power results reflect reality

12:01 am U.S. ET | March 4, 2013
Regarding the Feb. 25 letter to the editor "Get more detail on J.D. Power studies": The J.D. Power and Associates 2013 Vehicle Dependability Study is based on a sample of more than 37,000 original owners of 3-year-old vehicles.... Read More »


Study: Customers turn to social media for service

12:01 am U.S. ET | Feb. 25, 2013
Mastering social media is getting tougher for auto companies and dealers because of shifting consumer expectations. Consumers increasingly want their service questions answered via Facebook, Twitter, Google+ and fan sites, a new study by J.D. Power and Associates says.... Read More »


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