Surveys and Studies

Blue sky values up, but buy/sell activity likely to slow as industry growth does, panel argues

2:30 pm U.S. ET | Jan. 22, 2015

Slowing vehicle sales growth rates across the industry are also likely to slow dealership buy/sell activity just as blue sky values peak, just not yet, a panel of experts on dealership transactions said at the 2015 J.D. Power Automotive Summit.... Read More »

New models are driving brands' success

6:00 pm U.S. ET | Jan. 22, 2015

New-model introductions will continue to boost the performance of auto franchises for the next two years. Brands from mass-market to luxury are chalking up positive results in customer satisfaction and owner-loyalty largely as a result of a stream of new and substantially redesigned products.... Read More »

A bright outlook for 2015 -- with a few worries

2:45 pm U.S. ET | Jan. 22, 2015

Risky car loans are on the increase, rising interest rates will put a crimp on product prices, and a new wave of off-lease vehicles soon will wash over the market. That's the bad news, Thomas King, J.D. Power vice president of OEM operations, told the audience at Power's Automotive Summit on Thursday at the National Automobile Dealers Association convention here.... Read More »

Toyota's Carter says dealerships must change to look like new customers

1:30 pm U.S. ET | Jan. 22, 2015

Successful auto dealers must make their dealerships look like their future customers with more women, minorities and the young, Toyota's head of automotive operations in the US says.... Read More »

Faster is better in F&I, Power survey shows

12:00 pm U.S. ET | Jan. 22, 2015

The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible.... Read More »

Ford says internal quality ratings rise following tech fixes

8:52 pm U.S. ET | Jan. 13, 2015

Ford says its internal North American quality ratings improved last year for the first time since 2010, after working through issues with its touchscreen systems and bumpy new-model launches.... Read More »

Faster is better in F&I, Power survey shows

11:00 am U.S. ET | Dec. 10, 2014

The latest J.D. Power Sales Satisfaction Index Study underscores how important it is to get customers in and out of the F&I office as quickly as possible.... Read More »

F&I, sales managers see paychecks converge

12:01 am U.S. ET | Dec. 8, 2014

The days of fat paychecks for finance and insurance managers may be ending. Many F&I managers are earning compensation more in line with their dealership management peers, according to the National Automobile Dealers Association's 2014 Dealership Workforce Study.... Read More »

High salesperson turnover getting worse, study finds

12:01 am U.S. ET | Dec. 8, 2014

In 2013, the average dealership had a 66 percent turnover rate among sales consultants, up 4 percentage points from the previous year and well above the national average for the private sector of 42 percent, the National Automobile Dealers Association's 2014 Dealership Workforce Study found.... Read More »

Discounts, falling gas prices driving Nov. sales higher

3:30 pm U.S. ET | Nov. 25, 2014

The U.S. auto industry may post its highest November sales volume since 2001, and one forecaster says light-vehicle transaction prices are on pace to reach the highest level ever for a second consecutive month. Year-end clearance sales and the lowest gasoline prices since 2010 are two big factors behind the forecasts.... Read More »

Technology training can help close a sale, AutoTrader.com says

10:39 am U.S. ET | Nov. 18, 2014

As automakers incorporate in-vehicle technology features in more models, dealers have to find a way to sufficiently teach customers how to use the new tools, AutoTrader said in a report.... Read More »

JAMIE LaREAU

BLOG: Great product isn't the only ingredient for making happy customers

3:48 pm U.S. ET | Nov. 14, 2014

Sure, product is very important, but consider that most vehicles on the market look good and have comparable quality within their segments. So that means purchase decisions and customer happiness ultimately land on nontangibles such as service, salesperson and the deal.... Read More »

Shoppers willing to pay smaller certified-used premium, study shows

12:01 am U.S. ET | Nov. 10, 2014

New-car shoppers in AutoTrader.com's 2014 Certified Pre-Owned Study said they are willing to pay a $2,032 premium for a certified used vehicle, vs. one that isn't. That was down $908, or nearly a third, from the amount new-car shoppers in last year's study said they were willing to pay.... Read More »

Suppliers warn spot shortages could pop up

12:01 am U.S. ET | Nov. 2, 2014

If North American light vehicle output keeps rising next year, some suppliers warn that spot shortages could develop. According to a new supplier survey by consulting firm IRN, 42 percent of respondents say they would not have sufficient capacity if industry output tops 17 million light-vehicle units in the next 12 months.... Read More »

Most interested in self-driving cars, but safety is a concern, survey says

1:53 pm U.S. ET | Oct. 31, 2014

When fully autonomous cars become ready to sell, consumers around the globe -- particularly in Asia -- may be ready to buy, but many of them still have concerns, according to a new survey by the University of Michigan.... Read More »

Acura tops among mobile web sites for shopping, Power says

3:58 pm U.S. ET | Oct. 9, 2014

Acura has taken the lead in best mobile Web experience for consumers researching and shopping for a new vehicle, moving up from the runner-up slot in 2013, according to a J.D. Power and Associates study released today.... Read More »

Automakers still dogged by Bluetooth glitches, Power study finds

4:03 pm U.S. ET | Aug. 28, 2014

Bluetooth technology aims to leave drivers hands-free, but some drivers end up connection-free, according to a study of multimedia quality and satisfaction released today.... Read More »

Toyota makes stronger showing in J.D. Power seat quality study

2:25 pm U.S. ET | Aug. 18, 2014

Toyota made sizable gains in a JD Power seat quality study, with six of the 21 vehicles recognized for superior seating, two more than last year. Ford's C-Max also had a strikingly lower instance of seat-related problems than any other car in the study.... Read More »

2014 MANAGEMENT BRIEFING SEMINARS

Nissan exec wants faster customer satisfaction feedback

1:02 pm U.S. ET | Aug. 6, 2014

Nissan will attempt to speed up feedback from car shoppers and move beyond widely accepted customer-satisfaction practices, Nissan's top sales executive for the United States said today.... Read More »

LINDSAY CHAPPELL

BLOG: Automakers to get rude wake-up call on voice recognition

11:41 am U.S. ET | Aug. 5, 2014

Check your pride at the door Wednesday afternoon when JD Power plans to lay into the auto industry for one of the most poorly executed technologies it peddles to consumers -- voice recognition.... Read More »

Lenders listen to satisfy dealers

12:01 am U.S. ET | Aug. 4, 2014

As auto lenders seek to do a better job of serving dealers, there's no single solution, said Mark Kaczynski, CEO of captive finance company Nissan Motor Acceptance Corp., which serves the Nissan and Infiniti brands. In the J.D. Power 2014 U.S. Dealer Financing Satisfaction Study, which was released last week, NMAC continued a pattern of steady improvement from prior years' results.... Read More »

Millennials top Gen X in new-car buying for first time

3:35 pm U.S. ET | Aug. 1, 2014

Millennials during the first half of the year surpassed Gen X in new-car purchases for the first time, signaling a growing transition in consumer preferences of affordability and sustainability over utility.... Read More »

BMW Group tops dealer finance satisfaction survey

12:01 am U.S. ET | July 30, 2014

BMW Group Financial Services dominated nearly every category of J.D. Power's 2014 U.S. Dealer Financing Satisfaction Study released this week.... Read More »

Hyundai nabs a win in J.D. Power APEAL Study a month after leading IQS

10:00 am U.S. ET | July 23, 2014

For the first time, Hyundai is the top-ranked nonpremium brand in the J.D. Power 2014 U.S. Automotive Performance, Execution and Layout Study -- a month after leading nonpremium brands in the company's Initial Quality Study.... Read More »

Ticket to Automotive Hall of Fame: Great ideas, staying power, impact

12:01 am U.S. ET | July 21, 2014

This year's Automotive Hall of Fame inductees -- Keith Crain, Ferdinand Piech, Dave Power and Alex Tremulis -- have a lot in common.... Read More »

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