Opinion

DIANA T. KURYLKO

Mercedes' $29,900 CLA -- now you see it, now you don't

12:01 am U.S. ET | Dec. 11, 2014
It was bound to happen, although it came sooner than expected and with no changes in equipment.... Read More »

 

JACLYN TROP

Why Honda is touting its new 'Green Dealer' guide

8:00 am U.S. ET | Dec. 11, 2014
Honda is releasing its internal “Green Dealer” guide today to help automakers and other franchised businesses reduce their carbon footprints.... Read More »

 

LUCA CIFERRI

Why loyalty leads to fewer dealership visits

12:01 am U.S. ET | Dec. 11, 2014
A customer visited a dealership an average of six times in the UK before completing a purchase in 1994. That number dropped to 1.2 visits in 2012 and it's still falling, a successful retailer says.... Read More »

 

JIM HENRY

Who distorted what? Wording of CFPB statement will get its own investigation

11:30 am U.S. ET | Dec. 10, 2014
The ombudsman’s office for the Consumer Financial Protection Bureau said it would conduct an independent review into complaints that the CFPB’s press releases don’t match the consent orders they describe -- something auto finance insiders have complained about bitterly but privately, for fear of provoking the bureau.
... Read More »

 

JAMIE LaREAU

F&I jobs hold a powerful lure for women

11:00 am U.S. ET | Dec. 10, 2014
It seems women are keen to work in the finance and insurance department. In fact, F&I has the highest percentage of women employees in a dealership, after the office/administration department.... Read More »

 

RICHARD TRUETT

You can call it a crossover, but I know a hatchback when I see one

11:00 am U.S. ET | Dec. 9, 2014
Small utility vehicles -- or maybe small vehicles with a lot of utility -- are starting to look like The Next Big Thing. And so automakers are tattooing what are basically hatchbacks with the crossover label. Will buyers be fooled?... Read More »

 

MIKE COLIAS

What the big fuss over small crossovers is all about

10:45 am U.S. ET | Dec. 9, 2014
The Chevrolet Trax, Honda HR-V, Mazda CX-3, Jeep Renegade and other small crossovers aim to unlock the practicality and cachet of “SUV” driving for a group of buyers who until now have been relegated to inexpensive small cars.... Read More »

 

CHRISTIAAN HETZNER

VW's Diess takes pole position to replace Winterkorn

6:30 am U.S. ET | Dec. 9, 2014
VW's announcement that it poached BMW development chief Herbert Diess to run its flagship VW brand puts the 56-year-old manager in pole position to succeed Martin Winterkorn as VW Group boss.... Read More »

 

LUCA CIFERRI

BMW's manufacturing arm also produces future leaders

6:44 am U.S. ET | Dec. 9, 2014
BMW's manufacturing arm not only builds great cars -- it also produces the company's future leaders, as the appointment of Harald Krueger to succeed CEO Norbert Reithofer shows.... Read More »

 

LUCA CIFERRI

BMW's manufacturing arm also produces future leaders

6:44 am U.S. ET | Dec. 9, 2014
BMW's manufacturing arm not only builds great cars -- it also produces the company's future leaders, as the appointment of Harald Krueger to succeed CEO Norbert Reithofer shows.... Read More »

 

CHRISTIAAN HETZNER

VW's Diess takes pole position to replace Winterkorn

6:30 am U.S. ET | Dec. 9, 2014
VW's announcement that it poached BMW development chief Herbert Diess to run its flagship VW brand puts the 56-year-old manager in pole position to succeed Martin Winterkorn as VW Group boss.... Read More »

 

DAVE BARKHOLZ

Little by little, UAW taking hold at VW Chattanooga

12:01 am U.S. ET | Dec. 8, 2014
The UAW is well on its way to representing the majority of the 1,500 hourly workers at VW Chattanooga despite the best efforts of right-to-work advocates and Tennessee politicians to keep the union out.... Read More »

 

LINDSAY CHAPPELL

Prepare to embrace McLaren's anticipate-and-act tactics

12:01 am U.S. ET | Dec. 8, 2014
People in the car business are so used to being lectured on how they are doing things wrong -- social media, customer service, what have you -- that it's notable whenever an automotive company sets a new benchmark for the rest of the world.... Read More »

 

ARLENA SAWYERS

Easy credit dries up buy-here, pay-here business, dealer says

12:01 am U.S. ET | Dec. 8, 2014
Dealers and lenders insist that there is no subprime bubble in automotive financing, and the numbers back them up.... Read More »

 

KEITH CRAIN

Takata just doesn't get it

12:01 am U.S. ET | Dec. 8, 2014
Takata has become the poster child for how to mishandle recalls and customers. Company executives seem to be stonewalling their automaker customers, then stonewalling federal regulators and, finally, stonewalling Congress.... Read More »

 

LETTER TO THE EDITOR

Emerging retail tech helps sell EVs

12:01 am U.S. ET | Dec. 8, 2014
Dealers should tailor emerging retail technology to customer needs and preferences that change as vehicle technology changes.... Read More »

 

LETTER TO THE EDITOR

Why I won't be at the conference

12:01 am U.S. ET | Dec. 8, 2014
A full-page ad on Page 60 of the Nov. 10 issue requests our attendance at the Automotive News World Congress. Among the featured speakers, though, are two whose business models undermine the highly successful and competitive franchise system.... Read More »

 

EDITORIAL

Time to turn off threat and disable recalled airbags

12:01 am U.S. ET | Dec. 8, 2014
Dealerships should prepare to turn off potentially explosive airbags. And the government should support that.... Read More »

 

LINDSAY CHAPPELL

Dealer missteps do not a lender meltdown make

12:01 am U.S. ET | Dec. 6, 2014
It shouldn't surprise anybody if heightened regulatory scrutiny on car lending reveals some transactions where a dealership has disregarded the rules on loan paperwork. But it's a mistake to jump from that reality to any suggestion that there is something rotten in the structure of the vehicle lending industry.... Read More »

 

LINDSAY CHAPPELL

Prepare to embrace McLaren's anticipate-and-act tactics

10:20 am U.S. ET | Dec. 5, 2014
People in the car business are so used to being lectured on how they are doing things wrong -- social media, customer service, what have you -- that it’s notable whenever an automotive company sets a new benchmark for the rest of the world.... Read More »

 

BRUCE GAIN

France is hurting its domestic automakers with diesel policy shift

5:55 am U.S. ET | Dec. 5, 2014
For environmental and public health reasons France is ending a government policy that has long promoted the purchase of diesel cars, but the move will hurt domestic automakers Renault and PSA/Peugeot-Citroen.... Read More »

 

LINDSAY CHAPPELL

Why it will be a different Nissan that returns to the Super Bowl

10:05 am U.S. ET | Dec. 4, 2014
Jeremy Tucker was still in college the last time Nissan ran an ad during the Super Bowl back in 1997. Now 38 and vice president of US marketing for the automaker, Tucker will execute Nissan's return to the high-profile advertising stage in February.... Read More »

 

LARRY P. VELLEQUETTE

Why Chrysler's November sales ought to make your jaw drop

3:53 pm U.S. ET | Dec. 3, 2014
Stunning. How else could you describe the breadth and depth of the remarkable sales wave that Chrysler's US dealerships experienced in November?... Read More »

 

JIM HENRY

Auto finance benefits from looser purse strings

12:01 am U.S. ET | Dec. 3, 2014
U.S. households have closed the book on a “deleveraging period,” the government's fancy way of saying households have quit spending less and saving more. And that's good news for auto financing.... Read More »

 

JESSE SNYDER

The good times keep rolling along

5:00 pm U.S. ET | Dec. 2, 2014
We’re merrily motoring down the monthly sales expressway, scarcely a pothole in the past 60 reports.... Read More »

 

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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