Service

Will disruptors of the taxi market become disruptees?

Uber and Lyft and the like have turned the taxi industry on its head in a few short years. Now the industry looks like it may be disrupted again, this time by automakers.


Can this man finally deliver 'Lexus Envy'?

Lexus has the quality, customer service and technology. But it still lacks one thing that its German luxury competitors have. Call it "Lexus envy."


State Farm partners with Openbay for auto maintenance, repairs

State Farm Mutual Automobile Insurance has tied up with Openbay, an online marketplace for automotive maintenance and repair, the companies said.


Ford service network turns to 'Rock' for stability

Ford hopes Dwayne “The Rock” Johnson can boost sales at its service centers by convincing customers to choose Ford over third-party


Waiting rooms can be ... fun?

A few pinball and video-game machines in the service lounge can leave customers engaged and perhaps even excited about coming back, says the CEO of

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