Service

Volvo turns up the heat on Tesla

Volvo may be the one brand that can usurp Tesla's reign as the king of cool electric cars.

Diagnosing fixed ops at the public dealerships

Here's a look at how the publicly traded dealership groups' fixed ops performed in the third quarter.

Racing in the shop lanes

Annual Pinewood Derby-like race gives employees a chance to flash their car-design chops and have a little fun -- all in the name of team building.


Audi service secrets: Fast fixes and goodwill repairs

What explains Audi's streak of 96 straight monthly U.S. sales increases? A lot of things. But Peter Donnellan has his own explanation: customer service.

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