Service

Ghosn's successor will have work to do

Carlos Ghosn is handing the CEO reins for a vastly improved Nissan. Despite nearly two decades of gains, Nissan still has much to work on.

5 MINUTES WITH Scott Doering, vice president of customer service, Volvo Cars of North America

On how technicians' jobs have changed, Volvo's plans to expand other lines of business and how it is changing its technician training strategy.

Fixed in time

In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.

Service Counter

Who sells the most replacement tires in North America, what matters most to customers when they schedule service appointments, and fixed ops profit

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