Fixed Operations

VIDEO: A Q&A with Richfield Bloomington Honda’s Tim Carter

12:01 am U.S. ET | Feb. 11, 2016

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Q&A with Richfield Bloomington Honda's Tim Carter

Heated floors and more: Designing a store around service

11:00 am U.S. ET | Feb. 11, 2016

Richfield Bloomington Honda General Manager Tim Carter and his employees helped design a new, three-story dealership next door to their current store in suburban Minneapolis. Carter discussed the new dealership and its focus on service business with Automotive News TV Editor Tom Worobec.... Read More »

JASON STEIN

Canada, fixed ops: Here we come!

12:01 am U.S. ET | Feb. 8, 2016

Twenty years ago this week, Automotive News Europe was born. Now we are opening new doors, this time on this continent and in two very different sides of the industry.... Read More »

Balise grows with car washes

12:01 am U.S. ET | Feb. 1, 2016

Balise Auto Group has its own car washes to handle dealership needs, serve as a marketing tool to help wow car buyers and operate as a stand-alone profit center.... Read More »

Service dept. tunes up satisfaction scores

12:01 am U.S. ET | Feb. 1, 2016

Texoma Hyundai is tops in Hyundai service satisfaction scores for three years running. The dealership is a converted lumber store and has no dedicated service drive, but its staffers' rapport with customers makes all the difference.... Read More »

Mopar expands service contract coverage

11:45 am U.S. ET | Jan. 27, 2016

Complete 360, Mopar's most extensive service contract yet, is the latest salvo in an effort to use F&I products to produce more service business and thereby improve customer retention, say FCA US executives.... Read More »

U.S. Supreme Court to decide if service advisers must be paid overtime

11:26 am U.S. ET | Jan. 19, 2016

The U.S. Supreme Court has agreed to hear a dispute over whether service advisers must be paid overtime. Arguments before the court are expected this spring.... Read More »

BMW trims free service, adds dealer bonus

12:01 am U.S. ET | Jan. 18, 2016

BMW of North America will cut its free scheduled maintenance to 3 years/36,000 miles starting with the 2017 model year and use the savings to pay for a new dealer bonus.... Read More »

Hawaiian dealer starts service tech 'farm team'

12:01 am U.S. ET | Jan. 4, 2016

Dealer Mark Benson, president of Honolulu Ford in Hawaii, has teamed with the Boy Scouts of America to start an in-dealership program to introduce high school students to careers as service techs. He wants to take it nationwide.... Read More »

Sonic Tools maps plan to gain N.A. foothold

12:01 am U.S. ET | Jan. 4, 2016

Sonic, a new brand of professional mechanics' tools from Europe, aims to break into the North American market by setting itself apart from the competition with its business model and its tool-storage system.... Read More »

Pep Boys agrees to be acquired by Icahn for more than $1 billion

12:51 pm U.S. ET | Dec. 30, 2015

Pep Boys agreed to be acquired by Carl Icahn for more than $1 billion after tire giant Bridgestone backed down from a bidding war with the billionaire investor.... Read More »

Why service contracts remain a best seller

10:30 am U.S. ET | Dec. 30, 2015

In an automotive world with better-quality vehicles and expanded F&I product offerings, the extended service contract remains a consistent best-seller. Here's why.... Read More »

Bridgestone relents, Icahn prevails in $1 billion bidding war for Pep Boys

10:08 pm U.S. ET | Dec. 29, 2015

Tire giant Bridgestone backed down from a bidding war with billionaire investor Carl Icahn, declining to match his takeover offer of more than $1 billion for the Pep Boys auto-parts retail chain.... Read More »

Icahn sweetens bid for Pep Boys to more than $1 billion

6:58 pm U.S. ET | Dec. 28, 2015

Billionaire investor Carl Icahn raised his offer for Pep Boys to $18.50 a share in cash, or more than $1 billion, escalating a bidding war with Bridgestone for the car-parts chain.... Read More »

Carfax owner buys Canadian vehicle-history provider for $460 million

11:48 am U.S. ET | Dec. 28, 2015

IHS said today it has acquired Carproof, a Canadian used-vehicle history provider, for $460 million.... Read More »

BEST PRACTICES

A mobile alternative to clip-out coupons

12:01 am U.S. ET | Dec. 28, 2015

Andy Mohr Automotive lets website visitors download service coupons to Android Pay and Apple Wallet, an effort to drive service traffic and forge digital relationships with customers.... Read More »

Icahn sweetens Pep Boys offer with vow to top Bridgestone

11:35 am U.S. ET | Dec. 23, 2015

Billionaire investor Carl Icahn sweetened his offer to acquire Pep Boys with a promise to top any bid from Bridgestone up to about $1.01 billion.... Read More »

LKQ to buy European spare parts supplier Rhiag in $1.1 billion deal

10:00 am U.S. ET | Dec. 22, 2015

Aftermarket supplier LKQ said it would buy Italy's Rhiag-Inter Auto Parts Italia SpA, owned by private equity firm Apax Partners LLP, to expand in the European auto spare parts market.... Read More »

Carl Icahn raises offer for Pep Boys, tops Bridgestone's bid

9:45 am U.S. ET | Dec. 21, 2015

U.S. auto parts retailer Pep Boys said billionaire investor Carl Icahn raised his offer to buy the company to $16.50 per share, topping Bridgestone's previous offer of $15.50 per share.... Read More »

Icahn's bid for Pep Boys would boost aftermarket business, but not Federal-Mogul, experts say

1:52 pm U.S. ET | Dec. 10, 2015

If financier Carl Icahn acquires Pep Boys for $863 million, it will give a big boost to his aftermarket retail chain Auto Plus, but not so much for another Icahn asset, Federal-Mogul Holdings.... Read More »

Icahn offers to buy Pep Boys in $863 million deal

2:06 pm U.S. ET | Dec. 7, 2015

Carl Icahn offered to buy auto parts retailer Pep Boys-Manny, Moe & Jack in a deal valued at about $863 million. The offer of $15.50 per share in cash represents a slight discount to Friday's close of $15.69. Japanese tire maker Bridgestone said in October that it would buy Pep Boys for $835 million.... Read More »

Concierge service delivers for customers and dealers

12:01 am U.S. ET | Dec. 7, 2015

An Uber-like transport service is helping dealerships improve how they handle loaners for customers whose vehicles are being serviced. Advantages include not having to hire special porters, loaner cars returned within hours rather than days, higher service revenues and in some cases improved customer satisfaction scores.... Read More »

GM transforms soldiers into service techs

12:01 am U.S. ET | Dec. 6, 2015

General Motors is working with the U.S. Army to train discharged soldiers to serve as service technicians at dealerships. Since the program, Shifting Gears, began in the fall of 2014, 116 people have been trained. Of those, 35 now work at GM dealerships.... Read More »

Icahn buys into Pep Boys, seeks retail sale to his Auto Plus

11:35 am U.S. ET | Dec. 5, 2015

Investor Carl Icahn disclosed a new 12.1 percent stake in The Pep Boys-Manny Moe & Jack and said the auto parts and maintenance chain’s retail business should be acquired by Auto Plus -- a competitor he controls.... Read More »

LINDSAY CHAPPELL

BLOG: The phony mask of company websites

9:29 am U.S. ET | Dec. 5, 2015

At what point does the hypocrisy become obvious that the auto industry really doesn't want customers to come calling on the Internet?... Read More »

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