Fixed Operations

THE GM RECALL

NHTSA chief, before blistering Senate panel, admits 'we need to improve'

5:39 pm U.S. ET | Sept. 16, 2014
The head of the National Highway Traffic Safety Administration today insisted that his agency lacked enough information to force a recall of faulty General Motors ignition switches before this year, but under heavy criticism from members of a Senate subcommittee he admitted that regulators could have done better.... Read More »

 

THE GM RECALL

NHTSA boss says GM made 'incredibly poor decisions' on recalls

7:52 am U.S. ET | Sept. 16, 2014
The top U.S. auto safety regulator harshly criticized GM for not promptly reporting and recalling cars now linked to at least 19 deaths and said he has been meeting with top global automakers to develop a "new normal" for safety recalls.... Read More »

 

Feinberg team approves 19 death claims in GM ignition switch case

11:15 am U.S. ET | Sept. 15, 2014
The independent lawyer overseeing GM's program to compensate victims of accidents that involved defective ignition switches has approved claims for 19 deaths, at least six more fatalities than GM has officially linked to the faulty part. The approved claims are now awaiting a decision on payment amounts.... Read More »

 

Ford recalls 74,000 older Escape, Mercury Mariner hybrids

10:34 am U.S. ET | Sept. 12, 2014
Ford is recalling about 74,000 older-model Escape and Mercury Mariner crossover vehicles because the electronic hybrid system may overheat.... Read More »

 

THE GM RECALL

GM has substantially completed vehicle recalls, Barra says

9:06 am U.S. ET | Sept. 11, 2014
General Motors has “substantially completed” its vehicle recalls, CEO Mary Barra said. “We're working hard to make sure that as new vehicles come out, they achieve even higher levels” of quality and safety, Barra told reporters in New Delhi today. “We're very focused to being industry leaders.”... Read More »

 

GM issues 2 recalls, stop-sale orders for 2015 Corvettes

8:58 pm U.S. ET | Sept. 11, 2014
General Motors is issuing two more recalls, both on the 2015 Chevrolet Corvette, according to stop-delivery orders sent to dealers today. The recalls, GM's first in more than a month, bring its total number for the year to 67.... Read More »

 

Chrysler minivans receive over 100 complaints of engine stalls in U.S.

6:28 pm U.S. ET | Sept. 11, 2014
Federal auto safety regulators have received more than 100 complaints about engine stalling from owners of Chrysler minivans from model years 2004-2007, according to a Reuters analysis.... Read More »

 

Toyota recalling 130,000 Tundras for airbag issue

2:36 pm U.S. ET | Sept. 11, 2014
Toyota recalling 130,000 2014 Tundra pickup trucks in the United States to correct a problem with side airbags, the automaker's sales arm said today.... Read More »

 

Porsche recalls some 918s for rear-axle problem

Sept. 11, 2014 11:44 CET
Porsche has recalled 46 of its 918 Spyders to fix a potential defect in the plug-in hybrid supercar's rear-axle components. The automaker said no accidents or injuries were reported in relation to the problem.... Read More »

 

NHTSA will be questioned by U.S. senators about enforcement efforts

10:32 am U.S. ET | Sept. 10, 2014
A Senate subcommittee will probe the National Highway Traffic Safety Administration's ability to enforce auto and highway safety laws in a hearing next week.... Read More »

 

Non-recall actions raise questions on safety info disclosure

12:01 am U.S. ET | Sept. 8, 2014
Big recalls by General Motors and Toyota Motor Corp. in recent years raise questions about whether dangerous problems could lurk in little-noticed service bulletins or customer-satisfaction campaigns.... Read More »

 

THE GM RECALL

GM, NHTSA discussed Saturn Vue key-pullout 3 times before recall

12:37 pm U.S. ET | Sept. 5, 2014
General Motors, before recalling more than 200,000 Saturn Vues with ignition problems last month, discussed the issue with the National Highway Traffic Safety Administration three times beginning in mid-June, documents revealed today show.... Read More »

 

Ford recalls 191,770 Focus sedans in China to repair fuel leak

7:34 am U.S. ET | Sept. 5, 2014
Ford issued its largest recall in China in four years after the nation's quality regulator found a fuel leak risk in the Focus sedan.... Read More »

 

GM eases rules on techs' work reports

12:01 am U.S. ET | Sept. 1, 2014
General Motors has retreated from a controversial policy that required dealership service technicians to essentially punch a time clock for every repair order.... Read More »

 

EDITORIAL

GM clears the backlog

12:01 am U.S. ET | Sept. 1, 2014
General Motors finally has a moment to catch its breath after working off a backlog of orders for ignition switches to replace defective ones in 2.6 million recalled vehicles worldwide.... Read More »

 

Perks program lifts struggling store's satisfaction scores, sales

12:01 am U.S. ET | Sept. 1, 2014
Land Rover San Diego is rewarding big spenders with a perks program that offers Padres baseball tickets, dry cleaning runs, preferential service times and other goodies.... Read More »

 

Audi will recall 70,000 cars for potential brake problem

Aug. 29, 2014 16:58 CET
Audi will recall 70,000 cars worldwide because of a potential fault with the brake booster. Audi's A4, A5, A6, A7 and Q7 models equipped with a 3.0-liter diesel engine and built between March and December 2012 are being recalled.... Read More »

 

GM ignition switch fund receives claims for more than 100 deaths

6:34 am U.S. ET | Aug. 27, 2014
A program to compensate victims of crashes linked to a faulty ignition switch in General Motors vehicles has received claims for 107 deaths as of Tuesday, according to a spokeswoman for the lawyer overseeing the program.... Read More »

 

Spiders hooked on gasoline fumes cause another recall, this time for Suzuki

11:06 am U.S. ET | Aug. 27, 2014
Spiders drawn to gasoline vapors and weaving webs that block a hose to vent those vapors have caused Suzuki Motor of America to recall about 19,000 Kizashi midsize sedans from the 2010-13 model years.... Read More »

 

Ford's Quick Lane brand buys naming rights to Detroit bowl game

10:23 am U.S. ET | Aug. 26, 2014
Ford's Quick Lane brand of dealership auto service centers will be sponsoring Detroit's new college football bowl game in December at Ford Field. Members of the Ford family also own the NLF's Detroit Lions, organizers of the bowl. Financial terms of the multiyear title sponsorship were not disclosed.... Read More »

 

JAMIE LaREAU

Dealers are missing an opportunity by not changing that tire

3:41 pm U.S. ET | Aug. 26, 2014
A recent survey reported that 52 percent of American teens ages 15 to 17 do not know how to change a tire. This is where savvy car dealers have an opportunity to do community outreach and get consumers in their doors for new or repeat business.... Read More »

 

Auto-shop class is a win-win for high school grads, dealerships that need mechanics

8:16 am U.S. ET | Aug. 25, 2014
Two years out of high school, Evan Fischbach is earning $40,000 a year. His secret: shop class. Fischbach, 19, has known he wanted to work on cars ever since he took an automotive class in his junior year of high school in Saline, Mich. His college-educated parents wondered if he was aiming too low.... Read More »

 

GM dealers win reprieve on audits to focus on recalls

12:01 am U.S. ET | Aug. 25, 2014
GM told dealers in an Aug. 8 memo that, in recognition of the "unprecedented times" that dealerships are experiencing with the recall onslaught, the company has suspended audits on warranty claims and sales incentives.... Read More »

 

RENTALS ROCKED

Costs add up as companies forced to park recalled vehicles

12:01 am U.S. ET | Aug. 25, 2014
Through July, the cost of the recalls to Avis Budget Group Inc. was at least an "eight-digit number," said CEO Ronald Nelson.... Read More »

 

THE GM RECALL

GM, with ignition parts shipped, must now find recalled cars' owners

12:01 am U.S. ET | Aug. 23, 2014
GM has passed a significant milestone in its campaign to replace potentially defective ignition switches in millions of cars recalled worldwide: It cleared its backlog of parts orders. Now comes another tough task: Finding the roughly 1 million owners of cars covered by the recall who haven't contacted a dealership.... Read More »

 

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Defying Dad, by building on his legacy

Defying Dad, by building on his legacy

At Courtesy Auto Group in Illinois, second-generation dealers Ray and Rik Fregia have seen a 30 percent boost in sales this year, thanks largely to million-dollar overhauls at their three stores. Mon., September 15
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