Fixed Operations

Takata president steps down from role, CEO to reclaim title

6:19 am U.S. ET | Dec. 24, 2014
Takata, the auto supplier embroiled in a global safety crisis, said today its president, Stefan Stocker, would step down and CEO Shigehisa Takada, 48, would once again assume the role to unify the company's response to the recall of millions of vehicles carrying defective airbags.... Read More »

 

Porsche recalls 918 Spyder to replace faulty chassis parts

5:08 pm U.S. ET | Dec. 23, 2014
Porsche is recalling 205 of the limited-edition 918 Spyder, the German carmaker’s most expensive model, to replace defective chassis parts.... Read More »

 

Growing list of safe cars belies fears in record recalls

6:22 am U.S. ET | Dec. 23, 2014
The insurance industry's list of cars and trucks that do the best job of keeping owners alive in a crash jumped 82 percent this year against a backdrop of US recalls of older models that were killing their passengers.... Read More »

 

Used-car buyers are big F&I opportunity

12:01 am U.S. ET | Dec. 23, 2014
Otto Belovich believes it is a disservice to his customers -- especially those who buy used vehicles -- if he doesn't offer them the opportunity to purchase a service contract.... Read More »

 

TAKATA AIRBAG CRISIS

Older vehicles can escape recalls' nets

12:01 am U.S. ET | Dec. 22, 2014
The biggest problem for Honda and other automakers involved in the Takata recalls are older used cars that can be difficult to track down.... Read More »

 

GM gets 104 more claims for faulty ignition-switch compensation

11:02 am U.S. ET | Dec. 22, 2014
General Motors received 104 claims for compensation for ignition-switch defects in its cars in the past week, bringing the total to 2,430, according to the official administering the compensation program.... Read More »

 

LINDSAY CHAPPELL

Beyond the headlines, humdrum recalls annoy consumers

12:01 am U.S. ET | Dec. 22, 2014
The year has been monopolized by headlines about General Motors ignition-switch recalls and Takata airbag recalls. But a broader perspective is in order.... Read More »

 

When recalls go to court, NHTSA tends to win

12:01 am U.S. ET | Dec. 22, 2014
If history is any guide, fighting the National Highway Traffic Safety Administration over recalls in court is a losing battle.... Read More »

 

Japan's laws, attitude help recalls work better

12:01 am U.S. ET | Dec. 21, 2014
In Japan, automakers achieve recall rates that automakers in North America could only dream of.... Read More »

 

TAKATA AIRBAG CRISIS

Honda dealers face recall phone blitz

12:01 am U.S. ET | Dec. 20, 2014
Suppliers, regulators, automakers and consumers are struggling to understand the scope and implications of a defect in Takata airbags that has led to recalls of millions of vehicles. For Honda and Acura dealers, it's a chore just to keep up with the phone calls.... Read More »

 

U.S. auto recalls top 60 million as response to defects shift

9:38 am U.S. ET | Dec. 20, 2014
Automobile recalls surpassed the 60 million mark in the United States for the first time in a single year, largely because of the rush to prevent more deaths from defective General Motors ignition switches and Takata airbags.... Read More »

 

FCA US recalls 3.3 million more vehicles with Takata airbag inflators

4:49 pm U.S. ET | Dec. 19, 2014
FCA US, the former Chrysler Group, said Friday it will replace driver-side airbag inflators in as many as 3.3 million more older-model vehicles, in a capitulation to a demand by the National Highway Traffic Safety Administration.... Read More »

 

GM develops contingency plans in case Takata recalls widen

2:59 pm U.S. ET | Dec. 19, 2014
General Motors has developed contingency plans in case recalls of potentially lethal Takata-made airbag inflators widens, forcing the automaker to repair millions of vehicles, the company said today.... Read More »

 

Mercedes recalls 8,279 Sprinter vans in U.S. for possible oil leak

11:02 am U.S. ET | Dec. 19, 2014
Mercedes-Benz is recalling 8,279 Sprinter vans in the United States because of a potential oil leak that would increase the risk of a fire or a stalling engine, according to documents filed by federal safety regulators.... Read More »

 

FCA recalling Dodge Ram pickups for possible loose fastener

9:56 am U.S. ET | Dec. 19, 2014
FCA US, the former Chrysler Group, is recalling almost 288,000 Dodge Ram pickup trucks globally that had been under review by federal safety regulators over complaints that a loose fastener might cause the rear axle to lock up or detach.... Read More »

 

Takata CEO takes out newspaper ads in reaction to airbag crisis

6:57 am U.S. ET | Dec. 18, 2014
Takata, the embattled airbag maker, stepped up its response to a global auto-safety crisis by distributing an open letter from its CEO in U.S. and German newspapers.... Read More »

 

Ford expands Takata driver-side airbag recall in U.S.

10:08 am U.S. ET | Dec. 18, 2014
Ford today expanded the recall of older-model Mustang cars that have driver-side Takata airbags with inflators to include about 502,500 vehicles.... Read More »

 

Old GM tells New GM to compensate customers for faulty switches

1:04 pm U.S. ET | Dec. 18, 2014
GM customers won a key ally in their quest for $10 billion in compensation: the automaker's bankrupt predecessor, which said switch defects were illegally hidden from consumers during the company's 2009 bailout.... Read More »

 

Mercedes recalls 4,871 cars, SUVs in U.S. for possible oil leak

9:57 am U.S. ET | Dec. 18, 2014
Mercedes-Benz is recalling 4,871 sedans and SUVs in the United States because of a potential oil leak, according to documents filed with federal safety regulators.... Read More »

 

Takata airbag crisis may spur maintenance changes in Japan

8:54 am U.S. ET | Dec. 18, 2014
Takata's airbag crisis could spur changes to how car owners maintain their vehicles, with Japan’s automakers discussing whether drivers should regularly replace the chemicals used to inflate the safety devices.... Read More »

 

Smartphone app Zubie adds automotive retail and service perks

8:00 am U.S. ET | Dec. 18, 2014
Drivers don’t need a calendar to let them know when to go in for a service check -- Zubie can tell them. And now, the smartphone app is offering perks as well.... Read More »

 

Takata says it has sufficient funds to deal with recalls

10:27 pm U.S. ET | Dec. 17, 2014
Airbag maker Takata has sufficient funds to deal with a global recall that has climbed to about 21 million vehicles after five deaths linked to its products, the company's CEO told the Nikkei newspaper.... Read More »

 

Honda ran tests on fatal airbag flaw, frustrated by Takata reticence, report says

7:34 am U.S. ET | Dec. 17, 2014
Honda was so concerned by mounting recalls for Takata airbags -- and frustrated by its supplier's failure to explain why some have exploded, killing five people with shrapnel -- that it bought used and scrapped cars in Japan to conduct its own tests.... Read More »

 

THE GM RECALL

GM customers demand payment for 'callous cover-up' of defect

7:56 am U.S. ET | Dec. 17, 2014
Owners of General Motors cars with faulty ignition switches turned to the only judge who can help them, saying it's wrong to shield the automaker behind bankruptcy law.... Read More »

 

Takata hires PR firm Sard Verbinnen amid airbag recall crisis

1:34 pm U.S. ET | Dec. 16, 2014
Takata said it has hired public relations firm Sard Verbinnen as the company contends with the fallout from its recall crisis for potentially defective airbag inflators that can spray vehicle occupants with metal shrapnel.... Read More »

 

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, dealer Jamie Richter has put luxury-hotel touches in his new showroom. They include concierges who see to the needs of service customers. Mon., December 15
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