Service

Tesla recalls some Model S vehicles due to seat-mount defect

8:44 am U.S. ET | June 19, 2013
Electric car maker Tesla Motors said it will recall 1,228 of its 2013 Model S cars manufactured between May 10 and June 8 due to a defect in the mounting bracket of the rear seat.... Read More »

 

Chrysler changes course, elects to inspect, modify older Jeep SUVs in U.S.

June 19, 2013 06:01 CET
Chrysler Group, saying it has settled a dispute with U.S. federal safety regulators, will inspect older-model Jeep Grand Cherokee and Jeep Liberty SUVs and install a trailer hitch assembly if necessary to “better manage crash forces in low-speed impacts.”... Read More »

 

Chrysler changes course, elects to inspect, modify older Jeep SUVs

2:22 pm U.S. ET | June 18, 2013
Chrysler Group, saying it's settled a dispute with federal safety regulators, will inspect older-model Jeep Grand Cherokee and Jeep Liberty SUVs and install a trailer hitch assembly if necessary to “better manage crash forces in low-speed impacts.”... Read More »

 

LARRY P. VELLEQUETTE

So who won the Chrysler-NHTSA recall fight?

6:01 pm U.S. ET | June 18, 2013
Now that Chrysler Group has agreed to inspect and modify as many as 1.56 million older-model Jeep SUVs at the request of federal regulators, one inevitable question remains. Who won?... Read More »

 

Suzuki airbag warning lights probed by NHTSA

10:28 am U.S. ET | June 18, 2013
Federal safety regulators say they have opened an investigation into problems on two models of Suzuki vehicles for potentially malfunctioning warning lights for front passenger seats.... Read More »

 

Toyota limits online warranties

12:01 am U.S. ET | June 17, 2013
Until a month ago, Acton Toyota of Littleton had a nice little side business for five years selling Toyota-sponsored extended service contracts over the Internet. Toyota Financial Services, though, pulled the plug on the business in May, prohibiting Acton Toyota and a handful of other dealerships from selling the contracts nationally online.... Read More »

 

Those nonrecalled Jeeps are too old to move wholesale prices

12:01 am U.S. ET | June 17, 2013
The vehicles are just too old. That's why the dispute between Chrysler Group and the National Highway Traffic Safety Administration over whether to recall 1993-2004 Jeep Grand Cherokees and 2002-07 Jeep Libertys is having no impact on the wholesale prices of those vehicles, dealers and used-vehicle price experts say.... Read More »

 

GM expands SUV recall to 480,000 vehicles for fire risk

4:03 pm U.S. ET | June 16, 2013
GM is recalling about 231,000 additional SUVs that might be in danger of an electrical short that could cause a fire. The move is an expansion of a recall from last August to check 249,000 SUVs for a short in a circuit board in the driver's door that could lead to a fire.... Read More »

 

Chrysler recalling about 37,000 Ram trucks, 15,000 Darts

10:41 am U.S. ET | June 13, 2013
Chrysler Group said it will recall about 37,000 pickup trucks on two separate issues, neither of which had led to any accidents or injuries.... Read More »

 

Dealers can offer free SiriusXM trial to service customers

11:05 am U.S. ET | June 13, 2013
SiriusXM Radio is launching a program this summer that allows dealers to offer a complimentary two-month SiriusXM subscription to qualifying service customers.... Read More »

 

Volkswagen will recall 26,000 cars in Australia on transmission worries

June 12, 2013 08:55 CET
Volkswagen will recall almost 26,000 cars in Australia in response to potential problems with its DSG dual-clutch transmission, mirroring recalls already ordered in China, Singapore and Japan.... Read More »

 

GM engineers take retail road trips

12:01 am U.S. ET | June 10, 2013
GM engineers have been chatting with dealership service managers about how they diagnose problems and deal with snags on new vehicles. They're shadowing salespeople in showrooms and chatting up customers about what they like and don't like. They're even visiting non-GM stores to size up the competition.... Read More »

 

CHRYSLER'S 'NO' TO NHTSA

At the center of the Chrysler recall drama, a familiar name: Ditlow

12:01 am U.S. ET | June 10, 2013
Years before Chrysler stunned the auto industry by refusing to recall 2.7 million Jeep vehicles deemed unsafe by regulators, the company was fending off complaints from an old adversary: Clarence Ditlow.... Read More »

 

Pontiac G6 brake light inquiry elevated by NHTSA

11:34 am U.S. ET | June 10, 2013
Federal auto safety regulators have stepped up their investigation into the Pontiac G6, bringing the discontinued sedan a step closer to a recall for brake light problems.... Read More »

 

Honda minivans under investigation after complaints of airbag flaw

11:48 am U.S. ET | June 10, 2013
Federal auto safety regulators are investigating claims that the airbags in 2003-04 Honda Odyssey minivans can deploy without a crash. In a filing on its Web site, the National Highway Traffic Safety Administration says it started a preliminary evaluation of the Odyssey on Thursday. The investigation affects an estimated 320,000 minivans.... Read More »

 

GM goal: Loyalty on the lift

12:01 am U.S. ET | June 10, 2013
General Motors' expansion of free maintenance across its 2014 Chevrolet, Buick and GMC lineups aims to draw more customers to the showroom -- and to keep them coming back to the service drive.... Read More »

 

Chrysler's high-stakes 'no' to NHTSA

12:01 am U.S. ET | June 10, 2013
For 17 years, automakers have complied with every request for a recall, no matter how costly, from the National Highway Traffic Safety Administration. And then last week, in a startling decision, Chrysler Group said no. It refused a request from NHTSA to recall 2.7 million 1993-2004 Jeep Grand Cherokees and 2002-07 Libertys for an alleged fire risk caused by fuel tanks mounted behind the rear axle. Chrysler's "no" was a high-risk answer and one that came directly from CEO Sergio Marchionne.... Read More »

 

CHRYSLER'S 'NO' TO NHTSA

What to change? No easy answers for this one

12:01 am U.S. ET | June 10, 2013
Nobody claims to have a foolproof modification to eliminate the alleged fire safety risk in 2.7 million 1993-2007 Jeeps that have put Chrysler Group at odds with the NHTSA. And each approach to the alleged problem has its shortcomings.... Read More »

 

EDITORIAL

Chrysler-NHTSA dispute could shake industry

12:01 am U.S. ET | June 10, 2013
The industry faces a potential dilemma now that the National Highway Traffic Safety Administration has called for Chrysler to recall as many as 2.7 million Jeep Grand Cherokee and Liberty SUVs to address safety problems NHTSA says can cause fires in rear-end accidents.... Read More »

 

KEITH CRAIN

Chrysler's playing a high-stakes game

12:01 am U.S. ET | June 10, 2013
Chrysler is in a high-stakes poker game with the federal government. It is a game the government hasn't lost very often, so the odds favor the government.... Read More »

 

LETTER TO THE EDITOR

A positive side to a Jeep recall?

12:01 am U.S. ET | June 10, 2013
This is in response to "Chrysler's line in the sand" (AutoNews Now, June 5) about Chrysler's rejecting the National Highway Traffic Safety Administration's request for a recall of 2.7 million Jeeps.... Read More »

 

Toyota recalls 242,000 hybrids, 86,500 in U.S.

12:01 am U.S. ET | June 10, 2013
Toyota Motor Corp. is recalling 242,000 hybrid vehicles worldwide, including 86,500 Toyota Prius and Lexus HS 250h hybrids in the United States, to fix a braking glitch.... Read More »

 

LARRY P. VELLEQUETTE

So NHTSA, where's the old Cherokee?

5:11 pm U.S. ET | June 7, 2013
Several of my colleagues and I have spent most of this week researching, writing and talking about Chrysler Group's decision to fight the recall of the 1993-2004 Jeep Grand Cherokee and 2002-07 Jeep Liberty.... Read More »

 

VW offers free inspections in Australia over gearbox worries; no recall planned

June 7, 2013 09:36 CET
Volkswagen has written to car owners in Australia offering free inspections of its vehicles in response to growing worries about potential gearbox problems that have already triggered recalls in China and Japan. The automaker has not ordered a general callback of vehicles in Australia.... Read More »

 

GM to offer free maintenance across its lineup

9:51 am U.S. ET | June 6, 2013
DETROIT -- General Motors will include free maintenance on most 2014 Chevrolet, Buick and GMC models in a bid to increase sales through better customer loyalty, CEO Dan Akerson said today. Buyers will get free oil and filter changes, tire rotations and 27-point inspections for two years or 24,000 miles, whichever comes first.... Read More »

 

Special Report
Dealer O.C. Welch's big-truck turnaround

Dealer O.C. Welch's big-truck turnaround

After Mercury's demise, South Carolina Ford-Lincoln dealer O.C. Welch had to find a way to replace lost revenue. He decided to load up on Super Duty pickups – and sell them online. Mon., June 17
» Watch the Video
     
  • ALL POSITIONS
    Don Davis Dealerships, Inc. -- Lake Jackson, Texas, United States
     
  • Service Manager
    Performance Toyota -- Memphis, Tennessee, United States
     
 
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