Fixed Operations

Recalls have little to no impact on residual values, study says

5:16 pm U.S. ET | Aug. 21, 2014
Recalls have almost no effect on vehicle depreciation rates, a new study found. Even widespread recalls that generate sweeping publicity had little to no effect on residual values, which represent the value of a used vehicle. The study comes as the U.S. auto industry will set a record in 2014 for vehicle recalls.... Read More »

 

NHTSA launches VIN tool to search for recalls

12:01 am U.S. ET | Aug. 20, 2014
Car buyers and owners can use a vehicle's identification number to identify open or unrepaired safety recalls with a new search tool released by NHTSA starting today. Consumers enter a VIN to find out whether the vehicle has any open, unrepaired recalls and whether the automaker has a fix available.... Read More »

 

JAMES B. TREECE

Searching far and wide for service techs

9:30 am U.S. ET | Aug. 20, 2014
How far is your dealership willing to go to get well-qualified service technicians? GM dealers in the Mideast went all the way to the Philippines.... Read More »

 

THE GM RECALL

GM expands website for owners of recalled vehicles

12:18 pm U.S. ET | Aug. 19, 2014
General Motors' website for owners of its vehicles recalled for faulty ignition switches has been expanded to include all 20 models involved, the automaker said.... Read More »

 

Daimler to recall 50,000 Smarts in China

Aug. 15, 2014 12:33 CET
Daimler is recalling about 50,000 Smart ForTwos in China. Authorities identified that vibrations can cause the V-belt, an engine component that drives the cooling fan and the alternator, to tear.... Read More »

 

THE GM RECALL

U.S. judge appoints lead counsel for GM ignition-switch cases

7:06 pm U.S. ET | Aug. 15, 2014
A federal judge has appointed two lawyers who led cases against Toyota, and a plaintiffs' attorney from Texas, to lead litigation against General Motors related to a faulty ignition switch that prompted the recall of millions of vehicles this year.... Read More »

 

Ford recalls 2013 Escape for 11th time, this time for wiring problem

3:43 pm U.S. ET | Aug. 15, 2014
Ford has issued its 11th recall on the 2013 Escape crossover, this time because a wiring problem could cause the engine to hesitate or stall. The recall covers 159,395 Escapes and Focus ST hatchbacks from the 2013 and 2014 model years with turbocharged 2.0-liter engines in North America.... Read More »

 

Q&A

Flat fees for F&I products? It's possible

12:01 am U.S. ET | Aug. 13, 2014
It's a matter of "when" rather than "if" U.S. regulators will force auto lenders to switch to flat fees from dealer reserve, says John Pappanastos, CEO of EFG Companies, a major F&I administrator. Flat fees for F&I products could follow, he says. And if that happens, he says dealerships likely will reap lower revenues per vehicle and try to make up for it by selling F&I products to a greater share of customers.... Read More »

 

High-tech toys drive service contract sales

12:01 am U.S. ET | Aug. 11, 2014
In-vehicle, high-tech toys and consumers' urge to protect them are driving sales of extended service contracts, some finance and insurance professionals say.... Read More »

 

Attorneys for GM customers compete to lead ignition-switch legal battle

1:34 pm U.S. ET | Aug. 11, 2014
Lawyers for GM customers are jostling to lead lawsuits over faulty ignition switches. They don't know what they can sue for -- a judge will tell them that -- but they do want to be in charge.... Read More »

 

GM loses bid to dismiss revived ignition-switch lawsuit

12:52 pm U.S. ET | Aug. 9, 2014
General Motors failed to convince a Georgia judge to dismiss a revived lawsuit over the death of a 29-year-old woman that helped trigger the automaker's ignition-switch recall crisis. Cobb County State Court Judge Kathryn Tanksley today set a trial date for April 2016.... Read More »

 

VW recalls 189,000 Tiguan SUVs in N. America for potential stalling

9:34 am U.S. ET | Aug. 9, 2014
Volkswagen is recalling 189,490 Tiguan small SUVs in North America for potential stalling issues.... Read More »

 

Victims' claims for GM compensation pour in

11:40 am U.S. ET | Aug. 8, 2014
More than half of the 113 applications submitted in the first week of General Motors' compensation program for victims of its faulty ignition switch were death claims. Sixty-four claims were filed on behalf of people who died in crashes allegedly caused by the defective part, said Camille Biros, deputy administrator of the program being overseen by victim-compensation specialist Kenneth Feinberg, in an interview.... Read More »

 

GM issues 5 more recalls covering 269,000 vehicles

3:27 pm U.S. ET | Aug. 8, 2014
General Motors issued five recalls covering about 269,000 U.S. vehicles, from 2013 Cadillac ATS sedans for a seat belt glitch to older-model Saturn Vue crossovers for a problem with the key coming out when the ignition is not turned off.... Read More »

 

GM to ask court to reject revival of Georgia ignition death suit

1:19 pm U.S. ET | Aug. 8, 2014
GM will ask a Georgia judge on Saturday to reject an attempt to revive the lawsuit that helped trigger the recall of 2.59 million cars over faulty ignition switches.... Read More »

 

Ford recalls about 3,000 vehicles in North America

11:55 am U.S. ET | Aug. 8, 2014
Ford is recalling about 3,000 cargo vans and luxury SUVs in North America in three separate moves to address potential brake hose, sliding door and windshield glitches.... Read More »

 

VW expands Chrysler-built minivan recall over ignition switches

9:21 am U.S. ET | Aug. 8, 2014
Volkswagen is more than doubling a three-year-old recall of its Chrysler-built Routan minivans that have ignition switches that can be knocked into the accessory position and shut off the engine, according to documents filed with U.S. safety regulators.... Read More »

 

GM: 140,000 owners of recalled vehicles can't be reached

6:57 pm U.S. ET | Aug. 7, 2014
GM says it hasn't been able to reach nearly 140,000 owners of the Chevrolet Cobalt and other small cars it has recalled for faulty ignition switches, highlighting the challenge it faces in trying to track down vehicles that have likely changed hands several times over the years.... Read More »

 

Takata forecasts record $235 million loss on airbag recall

7:15 am U.S. ET | Aug. 7, 2014
Takata, the Japanese maker of faulty airbags causing millions of recalled vehicles this year, forecast a record annual loss on the callbacks.... Read More »

 

Ford counts on free brake pads to boost service visits

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co. dealers today are launching a program that offers lifetime replacement of brake pads for Ford, Lincoln and Mercury vehicles.... Read More »

 

2015 F-150 repair parts will be sold to all body shops

12:01 am U.S. ET | Aug. 4, 2014
Ford Motor Co. says it will sell body repair parts for the 2015 F-150 to all body shops, even ones that have not been certified to fix the aluminum-bodied pickup.... Read More »

 

Chrysler exec: Recalls strengthen industry ties

12:01 am U.S. ET | Aug. 4, 2014
This year's long list of automotive recalls is strengthening the bond between suppliers and automakers, Chrysler Group's head of quality says. Doug Betts, who since 2007 has overseen Chrysler's effort to improve its quality, says heightened scrutiny from regulators has suppliers clinging closely to their customers.... Read More »

 

Hyundai will pay dealers who get shops to buy genuine parts

12:01 am U.S. ET | Aug. 4, 2014
To win sales away from the aftermarket, Hyundai has started an incentive program for U.S. dealers who sell certain Hyundai replacement parts to body shops.... Read More »

 

Call center keeps the service bays packed

12:01 am U.S. ET | Aug. 4, 2014
Dealer Jeff Proctor endured a year of anger from service advisers after he gave their job of scheduling service work to a newly created call center. Suffering their wrath proved worthwhile, Proctor says, because now his service bays are largely booked and his service revenue keeps rising.... Read More »

 

GM's recall website gives incorrect information, U.S. says

12:01 am U.S. ET | Aug. 2, 2014
GM's website set up to give consumers quick information on recalled cars has been providing inaccurate information, the U.S. Transportation Department said. When consumers entered a vehicle identification number to determine whether their car or light truck was subject to recall, some were erroneously told no, NHTSA said.... Read More »

 

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