Fixed Operations

Kia recalls nearly 87,000 Forte sedans in U.S. due to fire risk

3:15 pm U.S. ET | Jan. 24, 2015
Kia is recalling 86,880 Forte sedans in the US because a cooling fan resistor may overheat and melt, increasing the risk of a fire, according to documents filed by federal auto safety regulators.... Read More »

 

SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

2:00 pm U.S. ET | Jan. 24, 2015
Many dealerships are investing heavily in fixed operations. They are adding service bays, longer hours, dedicated express lanes and technology to boost efficiency. Dealers say the investments are justified by strong profits, a big pool of potential customers who defected to independent shops and national service chains, and opportunities to boost customer satisfaction.... Read More »

 

Shops use standard inspections to help boost repair orders

2:00 pm U.S. ET | Jan. 24, 2015
Over the past four years at Dublin Toyota in Dublin, Calif., the service department has increased its average customer-pay repair order by $105. Not through high-pressure selling or pushing unnecessary repairs onto customers, says Larry Tate, fixed operations director for the San Francisco Bay Area store, but through a better system of inspecting and tracking vehicles in for service.... Read More »

 

Service lanes can become source of used-car inventory

2:00 pm U.S. ET | Jan. 24, 2015
Brian Benstock has found that his own service department is the best place to shop for used vehicles. When the general manager of Paragon Honda in Woodside, N.Y. needs a used car or truck of a certain model year, color and trim level, he searches his database and invites owners of those vehicles into his service department. He offers them discounts on maintenance work.... Read More »

 

GM tablet tool aims to lift service revenue

2:00 pm U.S. ET | Jan. 24, 2015
About 1,200 General Motors dealerships have begun using a tablet tool, part of a software program called Service Workbench, that lets service advisers quickly pull up a vehicle's history, whip through an inspection and point out a menu of factory-recommended maintenance items.... Read More »

 

AutoNation aims to beef up service

2:00 pm U.S. ET | Jan. 24, 2015
AutoNation Inc., the nation's largest dealership group, plans to expand its service business by year end, adding 400 technicians and increasing its express service operations to 180 stores from 80 now.... Read More »

 

Porsche recalls 13,500 Cayennes, Panameras to fix fuel-seal flaw

7:46 am U.S. ET | Jan. 24, 2015
Porsche is recalling about 13,500 vehicles worldwide to fix a seal that may allow fuel to evaporate.... Read More »

 

How Calif. store battles service drive bottlenecks

2:00 pm U.S. ET | Jan. 23, 2015
Bottlenecks in the service drive are the bugbear of every car dealership. But Loren Campbell, general manager of Redlands Auto Plaza 60 miles east of downtown Los Angeles, believes he has a fix.... Read More »

 

AutoNation wants more service lane hospitality

2:00 pm U.S. ET | Jan. 23, 2015
AutoNation Inc., the country's biggest dealership group, is recruiting service advisers among restaurant waiters and other service-industry workers, part of a new plan to reduce turnover in a key position.... Read More »

 

BODY SHOP COMEBACK?

Trade group chief sees growth in dealer-owned operations

2:00 pm U.S. ET | Jan. 23, 2015
The share of dealerships operating expensive body shops has shrunk since 2006. But that hasn't stopped some dealers, such as Otto Belovich, who want to be one-stop sources for all their customers' automotive needs.... Read More »

 

Watch out, quick-lube shops, here comes VW

2:00 pm U.S. ET | Jan. 23, 2015
With improving vehicle quality cutting into dealerships' warranty work, Volkswagen of America wants more of its dealers to open quick-service operations to keep their repair shops busy.... Read More »

 

Call center keeps the service bays packed

2:00 pm U.S. ET | Jan. 23, 2015
Dealer Jeff Proctor endured a year of anger from service advisers after he gave their job of scheduling service work to a newly created call center. Suffering their wrath proved worthwhile, Proctor says, because now his service bays are largely booked and his service revenue keeps rising.... Read More »

 

Perks program lifts struggling store's satisfaction scores, sales

2:00 pm U.S. ET | Jan. 23, 2015
Land Rover San Diego is rewarding big spenders with a perks program that offers Padres baseball tickets, dry cleaning runs, preferential service times and other goodies.... Read More »

 

Honda signals shift from Takata, hires rival to supply Accord airbags, report says

12:19 pm U.S. ET | Jan. 23, 2015
Honda has chosen a competitor of embattled Takata to supply airbags for the next North American version of its Accord sedan, the automaker's best-selling vehicle, two people with knowledge of the decision told Reuters... Read More »

 

Independent repair shops edge out dealership mechanics in customer satisfaction survey

3:27 pm U.S. ET | Jan. 22, 2015
When it comes to vehicle repairs, independent shops may be pleasing customers more than mechanics at dealerships' service bays, a Consumer Reports' survey said today.... Read More »

 

BEST PRACTICES

Service bays turn to text messaging

12:00 pm U.S. ET | Jan. 22, 2015
In an increasingly digital, on-the-go world, Dale Snow's challenge was to devise the most effective way to update millennials on car repairs.... Read More »

 

A bad service review? No need to panic

12:00 pm U.S. ET | Jan. 22, 2015
A cottage industry of vendors has sprung up to help dealers manage the often bewildering world of online reviews. The vendors are adept at intercepting some bad reviews before they are posted.... Read More »

 

BEST PRACTICES

Maine store's free tires bring customers back

12:00 pm U.S. ET | Jan. 22, 2015
Stanley Subaru gives its new-vehicle buyers a benefit it calls "Tires for Life."... Read More »

 

A Ford Quick Lane sized for Texas

12:00 pm U.S. ET | Jan. 22, 2015
On a clear day, you can see Pep Boys, Jiffy Lube and Firestone service shops from Planet Ford-Lincoln in Spring, Texas. Still, the dealership is building the largest Ford Motor Co. Quick Lane operation, with 28 lanes. While oil change intervals may be getting longer, dealership managers firmly believe fast oil changes can be the key to retaining service customers.... Read More »

 

GM issues stop-sale on crossovers for problem with Goodyear tires

10:22 am U.S. ET | Jan. 22, 2015
General Motors has told dealers to stop delivery of about 6,300 2015 Chevrolet Traverse, GMC Acadia and Buick Enclave crossovers because of a pending recall to replace tires that are prone to cracking.... Read More »

 

Japan's Daicel to lift inflator output after Takata recalls

8:48 pm U.S. ET | Jan. 19, 2015
Japan's Daicel said it would boost production of airbag inflators to meet demand for the component at the heart of rival Takata's quality problems, which have led to the recall of more than 24 million vehicles worldwide since 2008.... Read More »

 

EDITORIAL

Body shop shakeup

12:01 am U.S. ET | Jan. 19, 2015
It's getting more complicated for auto dealers to operate body shops. Repairs are increasingly complex as new designs add ultra high-strength steels and other new alloys and a broader range of material.... Read More »

 

THE GM RECALL

GM accused of misleading investors over recalls

6:55 am U.S. ET | Jan. 16, 2015
General Motors managers misled investors and regulators for years about issues connected to vehicle ignition switch defects, shareholders said in a lawsuit accusing the company of inflating the stock's value.... Read More »

 

THE TAKATA RECALL CRISIS

Takata recalls prompt Japan to consider supplier regulations

6:34 am U.S. ET | Jan. 16, 2015
Japanese Transport Minister Akihiro Ohta said today his ministry was considering whether to revise existing laws to beef up oversight of auto suppliers in the wake of massive recalls of Takata airbags.... Read More »

 

THE GM RECALL

GM does not have to turn over notes to ignition-flaw plaintiffs, judge rules

2:42 pm U.S. ET | Jan. 15, 2015
A federal judge today refused to let plaintiffs' lawyers suing General Motors access notes from lawyers the company hired to prepare an internal report on the automaker's decade-long mishandling of a deadly ignition-switch flaw.... Read More »

 

Latest digital edition
Digital Edition Archive
Table of Contents
 Automotive News
Special Report
Ryan Hunter-Reay races to Indy 500 winner’s circle

Ryan Hunter-Reay races to Indy 500 winner’s circle

BorgWarner’s video montage highlighting 2014 Indianapolis 500 winner Ryan Hunter-Reay. Thu., January 15
» Watch the Video
     
News by Brand