Service
UPDATED: 6/23/17 5:04 pm ET - adds detail, background

Honda engineer debunks own claim about cause of Takata airbag failures

Honda said an engineer who once suggested he knew a hidden truth about "the root cause" of Takata's defective airbags later indicated he was mistaken.

Don't be afraid to seek higher factory repayment for warranty parts

Many dealers know they can periodically apply to the factory for a service labor rate increase. Far fewer seem aware that most states' franchise laws also allow a retail parts markup.

Fixed ops, by the numbers

The National Automobile Dealers Association's latest statistical profile of auto retail finances reports.


Legendary Lexus exec tells how he evaluates a service department

Dick Chitty retired in 2003 from Toyota, but he remains an active watcher of fixed operations — so much so that he shared his recipe for success with Fixed Ops Journal.

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