Fixed Operations

FEV North America to expand vehicle testing at new tech center

The cornerstone of FEV North America's expanded suburban Detroit campus will be a vehicle emissions test center -- adding to its existing prototyping, design and development facilities.

Association asks Mercer to study auction of the future

The National Auto Auction Association has tapped Glenn Mercer to study the wholesale auction of the future.

Don't be afraid to seek higher factory repayment for warranty parts

Many dealers know they can periodically apply to the factory for a service labor rate increase. Far fewer seem aware that most states' franchise laws also allow a retail parts markup.

Fixed ops, by the numbers

The National Automobile Dealers Association's latest statistical profile of auto retail finances reports.


Legendary Lexus exec tells how he evaluates a service department

Dick Chitty retired in 2003 from Toyota, but he remains an active watcher of fixed operations — so much so that he shared his recipe for success with Fixed Ops Journal.

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