Fixed Operations

GM's European slog

Since General Motors' decision to keep the Opel division following its 2009 bankruptcy, the company has had a revolving door of executives and a tough time finding traction in the crowded European market.

 

Ingredients to 50-plus mph

Key pieces of the 2018 Chevrolet Cruze diesel's 52-mpg highway results.

Tech shortage curbs service department growth, survey says

Carlisle & Co. and Fixed Ops Journal asked dealers, general managers, and fixed ops directors about service matters. Among the findings: Technician issues are the biggest barrier to fixed ops growth, yet dealership executives spend little time recruiting techs.

Fixed in time

In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.

Service Counter

Who sells the most replacement tires in North America, what matters most to customers when they schedule service appointments, and fixed ops profit

Shop talk

Fixed ops directors identify their top priorities for 2017.

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