Fixed Operations

Uber paid hackers to delete stolen data on 57 million people

Hackers stole the personal data of 57 million customers and drivers from Uber Technologies, a massive breach that the company concealed for more than a year.

Diagnosing fixed ops at the public dealerships

Here's a look at how the publicly traded dealership groups' fixed ops performed in the third quarter.

Racing in the shop lanes

Annual Pinewood Derby-like race gives employees a chance to flash their car-design chops and have a little fun -- all in the name of team building.


Audi service secrets: Fast fixes and goodwill repairs

What explains Audi's streak of 96 straight monthly U.S. sales increases? A lot of things. But Peter Donnellan has his own explanation: customer service.

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