Fixed Operations

THE GM RECALL

Deaths linked to GM ignition-switch defect rise to 27

2:04 pm U.S. ET | Oct. 13, 2014
A program to compensate victims of a faulty ignition switch in General Motors vehicles has approved three new death claims, bringing the total number of deaths linked so far to the switch to 27, according to a report released today by the lawyer overseeing the program.... Read More »

 

While you wait for service, make yourself at home

12:01 am U.S. ET | Oct. 13, 2014
Large, elaborate and packed with people -- that's what dealerships' service department waiting rooms are becoming, said Forrest McConnell, chairman of the National Automobile Dealers Association, last week.... Read More »

 

In GM bankruptcy, an ex-con and hedge funds find common ground

3:00 pm U.S. ET | Oct. 12, 2014
Roger Dean Gillispie, a former General Motors security guard, spent 20 years in an Ohio prison for rape until a federal court ordered him released in 2011. Now he wants to sue GM for allegedly helping to frame him, and he's getting support from an unlikely source: hedge funds.... Read More »

 

Mercedes recalls 10,500 C-class cars in U.S. for steering issue

6:52 am U.S. ET | Oct. 10, 2014
Mercedes-Benz is recalling more than 10,500 C-class sedans in the United States from the 2015 model year because a production error causes steering wheels to squeak and resist turning.... Read More »

 

Nissan recalls 238,000 2013 Altima sedans on hood latch issue

9:59 am U.S. ET | Oct. 10, 2014
Nissan is recalling about 238,000 Altima sedans from the 2013 model year because a secondary hood latch may not hold, increasing the risk of a crash, federal safety regulators and the company said today.... Read More »

 

THE GM RECALL

GM recalls 7,601 Chevrolet Caprice police cars

12:14 pm U.S. ET | Oct. 7, 2014
General Motors is recalling 7,601 Chevrolet Caprice police vehicles from the 2011-13 model years for a problem with the gear shifter that could allow the car to roll away while in park.... Read More »

 

Chrysler recalls cargo vans due to inadvertent airbag deployments

8:22 am U.S. ET | Oct. 7, 2014
Chrysler is recalling about 22,100 small cargo vans because of inadvertent side airbag deployments, the company and federal safety regulators said today.... Read More »

 

Claims for compensation from faulty GM ignition switch rise to 1,130

1:00 pm U.S. ET | Oct. 6, 2014
The number of claims of injury and death linked to a faulty ignition switch in GM cars rose 30 percent last week to 1,130, according to a report on Monday from the lawyer overseeing a program set up to compensate accident victims.... Read More »

 

After 4 Fit Hybrid recalls, Honda adds another r&d gate

12:01 am U.S. ET | Oct. 6, 2014
Burned by four recalls of its redesigned Fit Hybrid in just nine months, Honda Motor Co. is overhauling its r&d process to intercept problems better.... Read More »

 

Chrysler recalls 21,470 Ram ProMaster vans to fix head restraints

9:46 am U.S. ET | Oct. 6, 2014
Chrysler Group is recalling an estimated 21,470 commercial full-sized vans in the United States and Canada to replace their head restraints.... Read More »

 

Chrysler recalls 21,470 commercial vans to replace head restraints

10:51 am U.S. ET | Oct. 6, 2014
Chrysler Group is recalling an estimated 31,497 commercial full-size vans in the United States to replace their head restraints.... Read More »

 

Airbag flaw snags GM pickups

12:01 am U.S. ET | Oct. 6, 2014
The high-profile launch of General Motors' new midsize pickup trucks hit an early snag last week as GM told dealers to halt deliveries because of a pending safety recall to fix an airbag wiring defect.... Read More »

 

BEST PRACTICES

Maine store's free tires bring customers back

12:01 am U.S. ET | Oct. 6, 2014
Stanley Subaru gives its new-vehicle buyers a benefit it calls "Tires for Life."... Read More »

 

GM issues 3 more recalls covering more than 57,000 vehicles

2:12 pm U.S. ET | Oct. 4, 2014
GM issued three more recalls Saturday covering more than 57,000 vehicles in the United States for potential problems ranging from a wiring problem in the steering column to inadvertent shutdown of the engine.... Read More »

 

THE GM RECALL

GM recall of 379,401 U.S. vehicles includes Cadillac SRX, Chevy Spark

7:56 am U.S. ET | Oct. 3, 2014
General Motors today said it will conduct two more recalls. They cover 524,384 vehicles globally, including 379,401 in the United States.... Read More »

 

GM halts 2015 Chevy Colorado, GMC Canyon deliveries to fix airbag flaw

10:19 am U.S. ET | Oct. 3, 2014
GM instructed dealers to halt deliveries of the new 2015 Chevrolet Colorado and GMC Canyon pickups because of a pending safety recall to fix an airbag defect, just two weeks after shipments began for the high-profile launch.... Read More »

 

GM to recall 117,651 vehicles for chassis-control flaw

2:18 pm U.S. ET | Oct. 2, 2014
GM is recalling 117,651 2013-14 model-year trucks, crossovers and sedans across all four of its North America brands to fix a potentially faulty chassis-control system that could fail and increase the risk of a crash. A stop-delivery notice sent to dealers on Wednesday says GM has notified federal regulators of an “upcoming safety recall” to replace “contaminated” chassis control modules.... Read More »

 

Toyota to recall 690,000 Tacomas in U.S. to fix suspension

1:12 pm U.S. ET | Sept. 29, 2014
Toyota said it would recall about 690,00 Tacoma 4X4 and Tacoma pre-runner pickup trucks in the U.S. to fix issues with the vehicles' rear suspension system.... Read More »

 

THE GM RECALL

Deaths linked to GM ignition-switch defect rise to 23

12:03 pm U.S. ET | Sept. 29, 2014
The number of deaths linked to a faulty ignition switch in General Motors cars rose by two last week to 23, according to a report today from the lawyer overseeing a program set up to compensate accident victims.... Read More »

 

GM victim fund begins payout offers

12:01 am U.S. ET | Sept. 29, 2014
The compensation fund that General Motors created in response to its ignition-switch recalls began offering multimillion-dollar payments to crash victims and their families last week.... Read More »

 

Opel says Adam, Corsa need checks for faulty steering

Sept. 26, 2014 22:16 CET
Opel has said that 8,000 of its Adam minicars and Corsa subcompacts delivered to customers in Europe since May 2014 need to be checked for faulty steering parts.... Read More »

 

Takata airbag recall may expand to include GM vehicles

5:47 pm U.S. ET | Sept. 26, 2014
The regional recall of millions of U.S. vehicles with potentially defective airbags made by Takata may be expanded to include GM models, according to documents filed this week with U.S. regulators.... Read More »

 

JAMIE LaREAU

How to drive dealers back to Washington, D.C.?

2:03 pm U.S. ET | Sept. 26, 2014
Martens Volvo-Volkswagen were the first car dealerships in Washington, D.C. – and the last.... Read More »

 

Ford recalls 850,000 vehicles for glitch affecting airbags, seat belts

10:56 am U.S. ET | Sept. 26, 2014
Ford is recalling 850,050 2013 and 2014 vehicles for an electrical flaw that could cause airbags and seat belt pretensioners to malfunction in the event of a crash. The affected vehicles include the 2013-14 Ford C-Max, Fusion, Escape and Lincoln MKZ. Ford said the restraints-control module in the vehicles could short circuit, causing the airbag warning indicator to illuminate.... Read More »

 

THE GM RECALL

GM ignition-switch victim's family to accept compensation offer, lawyer says

1:43 pm U.S. ET | Sept. 25, 2014
The family of at least one victim killed in a General Motors vehicle with a faulty ignition switch will accept an offer from a program set up to provide compensation for crash injuries and deaths, a lawyer for the family said today.... Read More »

 

Special Report
How #1 store scores with employees

How #1 store scores with employees

Texas dealer Greg May encourages staffers to provide input and solve problems on their own. Mon., October 20
» Watch the Video
     
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