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In January 2017, gauging whether the administration of President Donald Trump would be pro-business or populist was a challenge. One year into the administration, it still is.
I went to a local dealership on the day after Christmas for a small adjustment to my car.
In a new book, Perfect Dealership, auto retail consultant Max Zanan lays out his recommendations for dealers. Here are excerpts from his chapter on fixed ops.
An independent service shop tried to draw customers through a tie-in with law enforcement's fight against opioid overdoses. It didn't work. Here's what happened.
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