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Trump's first year ends with some wins, uncertainty

In January 2017, gauging whether the administration of President Donald Trump would be pro-business or populist was a challenge. One year into the administration, it still is.

Holiday season: Time to work

I went to a local dealership on the day after Christmas for a small adjustment to my car.

Getting the most from fixed ops

In a new book, Perfect Dealership, auto retail consultant Max Zanan lays out his recommendations for dealers. Here are excerpts from his chapter on fixed ops.

Anti-opioid campaign at body shop falls flat

An independent service shop tried to draw customers through a tie-in with law enforcement's fight against opioid overdoses. It didn't work. Here's what happened.

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