Service

Who's the world's best car salesman?

Two supersalesmen, Joe Girard and Ali Reda, are contesting the title of most cars sold in a year. Here's a look at their stories and their selling styles.

First service visit: Who cares?

About two years ago, I leased an Acura MDX. I do not remember whether people at the dealership asked me about scheduling a service visit. If they did, I would have said no.

Industry's bitter pill

The writer of a December letter to the editor seemed to imply that young people should flock to become service technicians if they are not in tune with four years of college.


Accessories benefits

The first and most important point I have used in getting successful aftermarket sales is making sure that the people selling the products believe they will provide a benefit to the customer (“Auto add-ons,” December).

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