Fixed Operations

Can Amazon talk its way into autos?

Amazon aims to rapidly expand its presence in the auto industry through Alexa, its voice-enabled intelligent personal assistant.

Don't be afraid to seek higher factory repayment for warranty parts

Many dealers know they can periodically apply to the factory for a service labor rate increase. Far fewer seem aware that most states' franchise laws also allow a retail parts markup.

Fixed ops, by the numbers

The National Automobile Dealers Association's latest statistical profile of auto retail finances reports.

Legendary Lexus exec tells how he evaluates a service department

Dick Chitty retired in 2003 from Toyota, but he remains an active watcher of fixed operations — so much so that he shared his recipe for success with Fixed Ops Journal.

Sign up for our daily newsletter

We'll send you the top news of the day each weekday afternoon.