Fixed Operations

Ford puts huge ad account up for review

Ford, citing the need for "greater marketing efficiency, effectiveness and customer insight," while leveraging the "latest tools and technology," placed its global creative advertising account led by WPP under review.

Nissan's repair ninjas help dealership techs solve tough problems

As part of a new program called "Fixed Right First Time," Nissan has created what it calls its Last Line Defense Team. When a dealership shop can't fix a vehicle, even after checking with experts who staff Nissan's Tech Line, the last line goes into action.

Supreme Court ruling exempts service advisers from overtime pay requirements

A U.S. Supreme Court ruling that exempts service advisers from overtime pay requirements may be limited by tougher state laws and congressional action, lawyers say.


Service departments face renewed pressures to recondition used vehicles

As new-vehicle sales -- and profits -- slump, franchised dealerships are placing greater emphasis on selling used cars and trucks. Inevitably, that also means a renewed focus among service departments on cutting the time and cost of reconditioning used vehicles for sale.

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