Automakers And Suppliers

GM's European slog

Since General Motors' decision to keep the Opel division following its 2009 bankruptcy, the company has had a revolving door of executives and a tough time finding traction in the crowded European market.

 

5 MINUTES WITH Brett Wheatley, executive director of North America customer service division, Ford Motor Co.

On the changing business model for Motorcraft-branded parts, reducing parts complexity and filling dealers' orders quickly

5 MINUTES WITH Scott Doering, vice president of customer service, Volvo Cars of North America

On how technicians' jobs have changed, Volvo's plans to expand other lines of business and how it is changing its technician training strategy.

Fixed in time

In the 1940s, the service department of a Ford dealership in California offered an Old West motif along with state-of-the-art lube equipment.

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