Finance and Insurance

Captives posted strong 2017 in loan originations

12:32 pm U.S. ET | March 28, 2018

Captive finance companies had a strong 2017 for auto loan originations, even excluding leases.... Read More »

Start F&I product education before consumers visit the store, EFG study suggests

12:19 pm U.S. ET | March 28, 2018

About a quarter of car buyers expect to spend less than an hour in the dealership, including purchase time, according to a survey by EFG Cos. Adapting to consumers' preferred vehicle purchase structure and digital savvy is crucial for dealerships to remain competitive, the survey results show.
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N.Y. dealer taps Google tech in fixed ops

1:06 pm U.S. ET | March 23, 2018

New York dealer Brian Benstock is tapping Google technologies, including virtual helper Assistant, to drive service traffic and improve customers' experiences in service.... Read More »

Ally to be Drive Motors' preferred finance provider

4:39 pm U.S. ET | March 22, 2018

Ally Financial will be the preferred finance company for vehicle transactions through Drive Motors, the companies said.... Read More »

Ally's auto finance platform to test digital service

4:30 pm U.S. ET | March 22, 2018

Ally Financial's Clearlane will pilot Clearmatch, a digital service that will approve customers for vehicle financing, connect them with participating dealerships and let them shop those dealerships' inventory in the platform.... Read More »

Auto lending landscape forecast to change

2:26 pm U.S. ET | March 22, 2018

Even a modest rise in interest rates, plus tighter lending standards, could impact consumers' vehicle choices, sales and production volumes, dealers' inventory acceptance and lenders' loss risk, experts say.... Read More »

Partnerships, investments needed for online auto financing success, panel says

11:30 am U.S. ET | March 21, 2018

Digital investments and partnerships are the keys to appealing to today's consumers, auto finance panelists say.... Read More »

Experian launches tool to better track credit, evaluate risk, identify fraud

11:30 am U.S. ET | March 21, 2018

Experian's new Trended 3D tool aggregates raw trended credit data from Experian, Equifax and TransUnion into attributes that Experian says will help lenders better evaluate risk and identify fraud.... Read More »

HANNAH LUTZ

BLOG: Bring service into the F&I mix

11:30 am U.S. ET | March 21, 2018

Trying to come up with new F&I products to offer? Ask the service department.... Read More »

Auto lending landscape forecast to change

11:30 am U.S. ET | March 21, 2018

Even a modest rise in interest rates, plus tighter lending standards, could impact consumers' vehicle choices, sales and production volumes, dealers' inventory acceptance and lenders' loss risk, experts say.... Read More »

RouteOne, Open Dealer Exchange partner to speed electronic contracting

7:00 am U.S. ET | March 20, 2018

RouteOne and Open Dealer Exchange will partner to help dealerships speed up and improve the electronic contracting and overall F&I process.... Read More »

Scan a car, get pre-qualified

10:48 am U.S. ET | March 14, 2018

Capital One is previewing an augmented reality tool that enables customers to scan any car, receive personalized finance information and locate nearby dealerships in seconds.... Read More »

HANNAH LUTZ

BLOG: Negative equity levels bear watching

10:06 am U.S. ET | March 14, 2018

Which factors of auto lending should industry watchers observe with a critical eye? Consumers' trade cycles.... Read More »

Sonic bullish on F&I outlook

11:48 am U.S. ET | March 14, 2018

Sonic Automotive's F&I gross profit per retail unit set company records last year on strong ancillary product sales. The company expects even more gains as it gets "the right training" and processes in place.... Read More »

Westlake embraces full-spectrum lending with new prime pitch

10:19 am U.S. ET | March 14, 2018

Westlake Financial Services has launched a program for prime credit customers, the latest signal that the company has evolved from its subprime roots into a full-spectrum lender.... Read More »

F&I INSIGHT: COME TOGETHER

Business rewards can follow if F&I and service work as partners

12:01 am U.S. ET | March 12, 2018

The finance and insurance office and the service department are the two most profitable areas of an auto dealership, but they often work in silos, leaving revenue and customer goodwill on the table.... Read More »

Experts split on service selling F&I products

12:01 am U.S. ET | March 12, 2018

Even when F&I and service departments have a collaborative relationship, many dealerships face a decision: Let service advisers market and sell F&I products in the service drive or leave product sales to the F&I department.
... Read More »

Training in claims pays off in happy customers

12:01 am U.S. ET | March 12, 2018

When service advisers don't know how to file claims on F&I products, customers often lose faith in the F&I products and the dealership. With so much at stake, most F&I product providers have clear training procedures to keep service advisers informed on products and claims.... Read More »

Performance packages get a push in F&I, service

12:01 am U.S. ET | March 12, 2018

For some customers, 440 to 500 hp just isn't enough. So Manhattan Motorcars owner Brian Miller offers them a boost while helping his F&I managers and service advisers, too.... Read More »

Penske taps F&I to boost used-car service

12:01 am U.S. ET | March 12, 2018

Penske Automotive Group promotes service on used vehicles through sales of wraparound maintenance programs.... Read More »

Is globe-trotting trainer finally settling down?

12:01 am U.S. ET | March 12, 2018

Tony Troussov is a familiar face among dealerships as a finance and insurance trainer. But what retail insiders may not know is that when he immigrated to the U.S. from Russia with just $50 in his pocket, his American dream did not include working in the car business.... Read More »

Good claim work makes repeat sales likely, survey says

12:01 am U.S. ET | March 12, 2018

Service departments are handling F&I claims well, and that makes customers more inclined to be repeat F&I product buyers, a survey found.... Read More »

Focus on products lifts service business

12:01 am U.S. ET | March 12, 2018

After the Consumer Financial Protection Bureau cracked down on auto lenders for potentially discriminatory practices related to dealer reserve, dealerships began prioritizing F&I product sales over reserve. For many stores, a side benefit of the shift has been a boost in service business.... Read More »

F&I and service must be a team, experts say

12:01 am U.S. ET | March 12, 2018

A team effort between the F&I office and service department can reap significant benefits for the dealership. But tension or ignorance between the two can hurt the store, experts say.... Read More »

App expedites service, curbs misunderstandings

12:01 am U.S. ET | March 12, 2018

Your Dealer Experience app outlines all warranties and protection products a customer purchased and details why a provider would reject a claim.... Read More »

 
Schaeffler looks beyond ball-bearings with future urban mobility ideas

Peter Sigal
4:52 am U.S. ET | April 19 2018

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Schaeffler is looking toward the future of mobility with new products that include the Mover, a comp ...
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Key takeaways from VW's wild week

Christiaan Hetzner
7:13 am U.S. ET | April 13 2018

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Audi loses, Porsche wins and why VW Group parted ways with Matthias Mueller were among the key takea ...
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Pininfarina preps H500 concept as Tesla fighter

Jay Ramey
12:01 am U.S. ET | April 13 2018

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Pininfarina is joining with Hong Kong's Hybrid Kinetic Group to develop "clean energy vehicles," and ...
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Jaguar said to be planning Porsche Cayenne rival

Wesley Wren
12:01 am U.S. ET | April 12 2018

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Jaguar has another street-minded crossover in the works, one with the Porsche Cayenne in its sights, ...
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Bangle's quest to ban banality

Douglas A. Bolduc
12:01 am U.S. ET | April 5 2018

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Former BMW chief designer Chris Bangle has strong feelings about the future of car design. He believ ...
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New ZF CEO is bullish about plug-in hybrid sector

Douglas A. Bolduc
12:01 am U.S. ET | March 22 2018

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New ZF CEO Wolf-Henning Scheider says plug-in hybrid will be a "great technology for the next 10 to ...
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BMW, Mercedes win with diesels in Korea

Christiaan Hetzner
12:01 am U.S. ET | March 16 2018

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It's only been a couple of weeks since the 2018 Winter Olympics in Pyeongchang concluded, but for tw ...
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Why Israel is winning with autonomous cars

Douglas A. Bolduc
12:01 am U.S. ET | March 14 2018

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Israel is establishing itself as a major automotive player because of a willingness to continually challenge ideas, a top executive said. ...
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Alpine, Fiat, Volvo find subtle ways to show national pride

Douglas A. Bolduc
12:01 am U.S. ET | March 9 2018

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The pride that Europe's automakers have for their homelands was on display this week at the Geneva a ...
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Jeep overshadows Fiat brand with bigger Geneva spotlight

Andrea Malan
12:01 am U.S. ET | March 7 2018

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Fiat Chrysler's display at this year's Geneva auto show highlights how diminished the once-dominant ...
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Newsletters & Alerts
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Nissan, Ford, Fiat among losers as European sales fall 5%
Nissan, Ford and Fiat brand saw their European sales decline steeply in March as industrywide regist ...
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W. Europe sales drop 6% on falling UK, German demand
Western European car sales fell 6 percent in March, weighed down by falling demand in the UK, German ...
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Russia sales forecast to increase 10% in 2018
Russia's sales are forecast to grow 10 percent this year as the market recovers faster than expected ...
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Spain sales rise 2% despite accelerating diesel slump
New-car sales in Spain rose 2 percent in March, despite a big drop in diesel registrations and two f ...
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Italy sales fall 6% amid political uncertainty
New-car sales in Italy fell 6 percent in March, partly hit by customers postponing purchases as poli ...
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UK sales slump 16% as diesel demand plunges
Demand for new diesel cars in Britain plunged by more than a third in March, pushing down total regi ...
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German market falls 3% as diesel decline accelerates
Registrations in Germany fell 3 percent in March with the decline in diesel-car sales accelerating a ...
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Volvo, Seat show strong gains as French sales rise 2%
French new-car sales increased 2.2 percent in March with Volvo, Seat, Kia and Hyundai recording stro ...
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Skoda, Jeep, Hyundai make big gains in Spain as sales rise 13%
Skoda, Jeep, Hyundai and Dacia were among the big winners as Spanish new-car sales rose 13 percent i ...
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Mitsubishi, Ford, Kia among winners as Russia sales rise 25%
Russian new-car sales rose 25 percent in February. Mitsubishi saw the biggest gain with sales soarin ...
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Europe's automakers invest in sedans despite SUV surge
Automakers in Europe are continuing to invest in sedans even though the body style has been losing c ...
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Hyundai, Seat add body styles to spice up key sector
Automakers such as Hyundai, Ford, Kia and Seat are experimenting with new compact-car body styles in ...
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Audi, BMW forecast to give key SUV sector a lift with new flagships
A two-year slump in the demand for premium large SUVs in Europe is expected to end in 2019 as BMW an ...
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Tesla Model S outsells German luxury flagships in Europe
Germany's premium brands are under pressure to accelerate their plans for electric cars after Tesla' ...
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Europe's luxury compact car segment forecast to decline for second year
Aging models such as the BMW 1 series and Audi A3 as well as the continued rise of SUV alternatives ...
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Europe's EV sales expected to top 200,000 this year
Sales of full-electric cars are set to surge to 200,000 this year, helped by the arrival of the new ...
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VW, Peugeot, Seat propel compact SUV sector toward new record
Strong demand for new entries from VW, Peugeot and Seat helped to increase European sales in the com ...
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Premium midsize SUVs overtake sedans, wagons in key European segment
Last year for the first time premium SUV models such as the Volvo XC60, Audi Q5 and BMW X3 were more ...
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Renault, Mercedes, Fiat give new life to pickup segment
Renault, Fiat, Mercedes, and soon PSA, are all launching pickup trucks to take on market leader Ford ...
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Automakers add more tech to subcompact cars to boost margins
New models, increased technology and a strong focus on personalization are helping volume automakers ...
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GM replaces Cadillac chief de Nysschen
GM, seeking an accelerated turnaround at its flagship luxury brand, appointed Steve Carlisle preside ...
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Renault shuffles Dacia, AvtoVAZ bosses
Renault has shuffled the leadership of its Dacia and Lada subsidiaries, appointing Antoine Doucerain ...
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Kia Europe names Herrera new COO
Kia Europe has appointed the head of its Spanish operations, Emilio Herrera, to the position of chie ...
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Bugatti names former Lambo exec as sales chief
Bugatti has named Christian Mastro, a former executive at Lamborghini, as its new sales and marketin ...
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VW names its top U.S. engineer to head new division
VW Group has picked Matthias Erb to lead a newly created interdisciplinary division that spans devel ...
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JLR lures Renault's Alpine boss to head its performance unit
Jaguar Land Rover has appointed Michael van der Sande, the head of Renault's sporty Alpine brand, to ...
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PSA creates new electric vehicle unit
PSA has created a new electric vehicle business unit as it prepares to launch electrified versions o ...
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Rolls-Royce appoints BMW Group veteran as sales chief
Rolls-Royce has appointed veteran BMW Group executive and current head of Mini in China, Henrik Wilh ...
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Nissan names de Ficchy new Europe boss
Nissan has picked finance expert Gianluca de Ficchy to lead its automotive business in Europe. ...
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Autoliv will get new CEO after electronics business spinoff
Autoliv CEO Jan Carlson will become head of the supplier's electronics business, Veoneer. ...
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Hyundai makes Santa Fe more family-friendly
Hyundai hopes more advanced safety and comfort features, better styling and a more refined interior ...
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BMW aims sporty X2 at young buyers
BMW's is aiming its all-new X2 at young and young-at-heart customers.The X2 is a sporty variant of t ...
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With the 720S, McLaren makes a more practical supercar
McLaren has added practical features to its 720S supercar in response to research that showed that m ...
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Nissan Leaf gets big tech, range upgrades
Nissan is counting on its sleeker, more technologically advanced, longer-range Leaf electric car to ...
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Mitsubishi expands reach in compact SUV sector with Eclipse Cross
The arrival of the Mitsubishi Eclipse Cross compact crossover gives the automaker three models that ...
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Jaguar expects to lure new customers with E-Pace
Jaguar sees the new E-Pace SUV as a conquest vehicle for the brand, with 80 percent of buyers new to ...
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With DS 7, PSA gets upscale flagship
PSA says the DS 7 Crossback will stand out from the competition because of its focus on technology, ...
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BMW makes leaner, sleeker 6-series GT
BMW hopes a more appealing design, greater variability and increased comfort will propel sales of it ...
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Volvo counts on XC40 for conquests
Volvo is counting on its first model in the fast-growing premium compact SUV segment to break a lot ...
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Hyundai gives Kona off-road capabilities to broaden small SUV's appeal
Hyundai hopes a sharp design, advanced connectivity features and off-road capability will help win c ...
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Suppliers to the new Hyundai i30
Assembly of the third-generation Hyundai i30 began in December 2016 at Hyundai's plant in Nosovice, ...
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Suppliers to the new Opel/Vauxhall Insignia
Assembly of the third-generation Ope/Vauxhall Insignia began in March 2016 at the automaker's plant ...
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Suppliers to the new Ford GT
Assembly of the second-generation Ford GT began in October 2016 at Ford's plant in Markham, Canada. ...
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Suppliers to the new Audi A5
Assembly of the second-generation Audi A5 began in June 2016 at the Volkswagen Group subsidiary's pl ...
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Suppliers to the new Honda Civic
Assembly of the 10th-generation Honda Civic began in July 2016 in at Honda's plant in Swindon, Engla ...
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Suppliers to the new Ford Fiesta
Assembly of the seventh-generation Ford Fiesta began in May 2017 in at Ford's plant in Cologne, Germ ...
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Suppliers to the new Citroen C3
Assembly of the third-generation Citroen C3 began in September 2016 in at PSA's plant in Trnava, Slo ...
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Suppliers to the new Toyota C-HR
Assembly of the all-new Toyota C-HR began in November 2016 at the automaker's plant in Sakarya, Turk ...
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