Finance and Insurance![]() Captives posted strong 2017 in loan originations 12:32 pm U.S. ET | March 28, 2018
Captive finance companies had a strong 2017 for auto loan originations, even excluding leases.... Read More » Start F&I product education before consumers visit the store, EFG study suggests 12:19 pm U.S. ET | March 28, 2018
About a quarter of car buyers expect to spend less than an hour in the dealership, including purchase time, according to a survey by EFG Cos. Adapting to consumers' preferred vehicle purchase structure and digital savvy is crucial for dealerships to remain competitive, the survey results show. ![]() N.Y. dealer taps Google tech in fixed ops 1:06 pm U.S. ET | March 23, 2018
New York dealer Brian Benstock is tapping Google technologies, including virtual helper Assistant, to drive service traffic and improve customers' experiences in service.... Read More » Ally to be Drive Motors' preferred finance provider 4:39 pm U.S. ET | March 22, 2018
Ally Financial will be the preferred finance company for vehicle transactions through Drive Motors, the companies said.... Read More » Ally's auto finance platform to test digital service 4:30 pm U.S. ET | March 22, 2018
Ally Financial's Clearlane will pilot Clearmatch, a digital service that will approve customers for vehicle financing, connect them with participating dealerships and let them shop those dealerships' inventory in the platform.... Read More » Auto lending landscape forecast to change 2:26 pm U.S. ET | March 22, 2018
Even a modest rise in interest rates, plus tighter lending standards, could impact consumers' vehicle choices, sales and production volumes, dealers' inventory acceptance and lenders' loss risk, experts say.... Read More » ![]() Partnerships, investments needed for online auto financing success, panel says 11:30 am U.S. ET | March 21, 2018
Digital investments and partnerships are the keys to appealing to today's consumers, auto finance panelists say.... Read More » Experian launches tool to better track credit, evaluate risk, identify fraud 11:30 am U.S. ET | March 21, 2018
Experian's new Trended 3D tool aggregates raw trended credit data from Experian, Equifax and TransUnion into attributes that Experian says will help lenders better evaluate risk and identify fraud.... Read More » HANNAH LUTZ
BLOG: Bring service into the F&I mix 11:30 am U.S. ET | March 21, 2018
Trying to come up with new F&I products to offer? Ask the service department.... Read More » Auto lending landscape forecast to change 11:30 am U.S. ET | March 21, 2018
Even a modest rise in interest rates, plus tighter lending standards, could impact consumers' vehicle choices, sales and production volumes, dealers' inventory acceptance and lenders' loss risk, experts say.... Read More » RouteOne, Open Dealer Exchange partner to speed electronic contracting 7:00 am U.S. ET | March 20, 2018
RouteOne and Open Dealer Exchange will partner to help dealerships speed up and improve the electronic contracting and overall F&I process.... Read More » ![]() Scan a car, get pre-qualified 10:48 am U.S. ET | March 14, 2018
Capital One is previewing an augmented reality tool that enables customers to scan any car, receive personalized finance information and locate nearby dealerships in seconds.... Read More » HANNAH LUTZ
BLOG: Negative equity levels bear watching 10:06 am U.S. ET | March 14, 2018
Which factors of auto lending should industry watchers observe with a critical eye? Consumers' trade cycles.... Read More » ![]() Sonic bullish on F&I outlook 11:48 am U.S. ET | March 14, 2018
Sonic Automotive's F&I gross profit per retail unit set company records last year on strong ancillary product sales. The company expects even more gains as it gets "the right training" and processes in place.... Read More » Westlake embraces full-spectrum lending with new prime pitch 10:19 am U.S. ET | March 14, 2018
Westlake Financial Services has launched a program for prime credit customers, the latest signal that the company has evolved from its subprime roots into a full-spectrum lender.... Read More » ![]() F&I INSIGHT: COME TOGETHER
Business rewards can follow if F&I and service work as partners 12:01 am U.S. ET | March 12, 2018
The finance and insurance office and the service department are the two most profitable areas of an auto dealership, but they often work in silos, leaving revenue and customer goodwill on the table.... Read More » ![]() Experts split on service selling F&I products 12:01 am U.S. ET | March 12, 2018
Even when F&I and service departments have a collaborative relationship, many dealerships face a decision: Let service advisers market and sell F&I products in the service drive or leave product sales to the F&I department. Training in claims pays off in happy customers 12:01 am U.S. ET | March 12, 2018
When service advisers don't know how to file claims on F&I products, customers often lose faith in the F&I products and the dealership. With so much at stake, most F&I product providers have clear training procedures to keep service advisers informed on products and claims.... Read More » ![]() Performance packages get a push in F&I, service 12:01 am U.S. ET | March 12, 2018
For some customers, 440 to 500 hp just isn't enough. So Manhattan Motorcars owner Brian Miller offers them a boost while helping his F&I managers and service advisers, too.... Read More » Penske taps F&I to boost used-car service 12:01 am U.S. ET | March 12, 2018
Penske Automotive Group promotes service on used vehicles through sales of wraparound maintenance programs.... Read More » ![]() Is globe-trotting trainer finally settling down? 12:01 am U.S. ET | March 12, 2018
Tony Troussov is a familiar face among dealerships as a finance and insurance trainer. But what retail insiders may not know is that when he immigrated to the U.S. from Russia with just $50 in his pocket, his American dream did not include working in the car business.... Read More » Good claim work makes repeat sales likely, survey says 12:01 am U.S. ET | March 12, 2018
Service departments are handling F&I claims well, and that makes customers more inclined to be repeat F&I product buyers, a survey found.... Read More » ![]() Focus on products lifts service business 12:01 am U.S. ET | March 12, 2018
After the Consumer Financial Protection Bureau cracked down on auto lenders for potentially discriminatory practices related to dealer reserve, dealerships began prioritizing F&I product sales over reserve. For many stores, a side benefit of the shift has been a boost in service business.... Read More » ![]() F&I and service must be a team, experts say 12:01 am U.S. ET | March 12, 2018
A team effort between the F&I office and service department can reap significant benefits for the dealership. But tension or ignorance between the two can hurt the store, experts say.... Read More » ![]() App expedites service, curbs misunderstandings 12:01 am U.S. ET | March 12, 2018
Your Dealer Experience app outlines all warranties and protection products a customer purchased and details why a provider would reject a claim.... Read More » |
Peter Sigal
4:52 am U.S. ET | April 19 2018
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Christiaan Hetzner
7:13 am U.S. ET | April 13 2018
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Jay Ramey
12:01 am U.S. ET | April 13 2018
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Wesley Wren
12:01 am U.S. ET | April 12 2018
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Douglas A. Bolduc
12:01 am U.S. ET | April 5 2018
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Douglas A. Bolduc
12:01 am U.S. ET | March 22 2018
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Christiaan Hetzner
12:01 am U.S. ET | March 16 2018
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Douglas A. Bolduc
12:01 am U.S. ET | March 14 2018
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Douglas A. Bolduc
12:01 am U.S. ET | March 9 2018
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Andrea Malan
12:01 am U.S. ET | March 7 2018
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Nissan, Ford and Fiat brand saw their European sales decline steeply in March as industrywide regist ...
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Western European car sales fell 6 percent in March, weighed down by falling demand in the UK, German ...
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Russia's sales are forecast to grow 10 percent this year as the market recovers faster than expected ...
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New-car sales in Spain rose 2 percent in March, despite a big drop in diesel registrations and two f ...
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New-car sales in Italy fell 6 percent in March, partly hit by customers postponing purchases as poli ...
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Demand for new diesel cars in Britain plunged by more than a third in March, pushing down total regi ...
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Registrations in Germany fell 3 percent in March with the decline in diesel-car sales accelerating a ...
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French new-car sales increased 2.2 percent in March with Volvo, Seat, Kia and Hyundai recording stro ...
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Skoda, Jeep, Hyundai and Dacia were among the big winners as Spanish new-car sales rose 13 percent i ...
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Russian new-car sales rose 25 percent in February. Mitsubishi saw the biggest gain with sales soarin ...
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Automakers in Europe are continuing to invest in sedans even though the body style has been losing c ...
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Automakers such as Hyundai, Ford, Kia and Seat are experimenting with new compact-car body styles in ...
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A two-year slump in the demand for premium large SUVs in Europe is expected to end in 2019 as BMW an ...
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Germany's premium brands are under pressure to accelerate their plans for electric cars after Tesla' ...
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Aging models such as the BMW 1 series and Audi A3 as well as the continued rise of SUV alternatives ...
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Sales of full-electric cars are set to surge to 200,000 this year, helped by the arrival of the new ...
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Strong demand for new entries from VW, Peugeot and Seat helped to increase European sales in the com ...
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Last year for the first time premium SUV models such as the Volvo XC60, Audi Q5 and BMW X3 were more ...
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Renault, Fiat, Mercedes, and soon PSA, are all launching pickup trucks to take on market leader Ford ...
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New models, increased technology and a strong focus on personalization are helping volume automakers ...
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GM, seeking an accelerated turnaround at its flagship luxury brand, appointed Steve Carlisle preside ...
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Renault has shuffled the leadership of its Dacia and Lada subsidiaries, appointing Antoine Doucerain ...
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Kia Europe has appointed the head of its Spanish operations, Emilio Herrera, to the position of chie ...
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Bugatti has named Christian Mastro, a former executive at Lamborghini, as its new sales and marketin ...
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VW Group has picked Matthias Erb to lead a newly created interdisciplinary division that spans devel ...
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Jaguar Land Rover has appointed Michael van der Sande, the head of Renault's sporty Alpine brand, to ...
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PSA has created a new electric vehicle business unit as it prepares to launch electrified versions o ...
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Rolls-Royce has appointed veteran BMW Group executive and current head of Mini in China, Henrik Wilh ...
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Nissan has picked finance expert Gianluca de Ficchy to lead its automotive business in Europe. ...
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Autoliv CEO Jan Carlson will become head of the supplier's electronics business, Veoneer. ...
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Hyundai hopes more advanced safety and comfort features, better styling and a more refined interior ...
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BMW's is aiming its all-new X2 at young and young-at-heart customers.The X2 is a sporty variant of t ...
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McLaren has added practical features to its 720S supercar in response to research that showed that m ...
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Nissan is counting on its sleeker, more technologically advanced, longer-range Leaf electric car to ...
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The arrival of the Mitsubishi Eclipse Cross compact crossover gives the automaker three models that ...
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Jaguar sees the new E-Pace SUV as a conquest vehicle for the brand, with 80 percent of buyers new to ...
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PSA says the DS 7 Crossback will stand out from the competition because of its focus on technology, ...
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BMW hopes a more appealing design, greater variability and increased comfort will propel sales of it ...
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Volvo is counting on its first model in the fast-growing premium compact SUV segment to break a lot ...
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Hyundai hopes a sharp design, advanced connectivity features and off-road capability will help win c ...
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Assembly of the third-generation Hyundai i30 began in December 2016 at Hyundai's plant in Nosovice, ...
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Assembly of the third-generation Ope/Vauxhall Insignia began in March 2016 at the automaker's plant ...
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Assembly of the second-generation Ford GT began in October 2016 at Ford's plant in Markham, Canada. ...
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Assembly of the second-generation Audi A5 began in June 2016 at the Volkswagen Group subsidiary's pl ...
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Assembly of the 10th-generation Honda Civic began in July 2016 in at Honda's plant in Swindon, Engla ...
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Assembly of the seventh-generation Ford Fiesta began in May 2017 in at Ford's plant in Cologne, Germ ...
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Assembly of the third-generation Citroen C3 began in September 2016 in at PSA's plant in Trnava, Slo ...
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Assembly of the all-new Toyota C-HR began in November 2016 at the automaker's plant in Sakarya, Turk ...
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