Finance and Insurance

Fewer 0% deals as vehicles languish on dealership lots

11:00 am U.S. ET | Sept. 6, 2017

Vehicles sat on dealership lots longer in August than at any point since mid-2009. Even so, the 0 percent financing deals that can spur sales ebbed, Edmunds said.... Read More »

HANNAH LUTZ

BLOG: F&I providers unfazed by GM's new disclosure form

11:00 am U.S. ET | Sept. 6, 2017

While some expressed concern about GM's new disclosure form for non-GM service contracts, F&I providers were unfazed by the requirement and even applauded the automaker.... Read More »

Efficient paperwork, timeliness key to customer satisfaction

11:00 am U.S. ET | Sept. 6, 2017

Today's consumers demand a speedy F&I process. To satisfy them, it's important to develop and maintain a smooth system.... Read More »

New GM disclosure form riles dealers

12:01 am U.S. ET | Sept. 4, 2017

GM dealers could face major penalties, even termination, if they fail to use a new disclosure form for customers who buy non-GM service contracts.... Read More »

BEST PRACTICES

'Hire attitude,' and teach the rest

12:01 am U.S. ET | Sept. 4, 2017

When Lexus of Bellevue went all-in on a one-price model, it also modernized its hiring model for a sales experience worthy of the Internet age.... Read More »

Lenders offer assistance after Harvey

11:00 am U.S. ET | Aug. 30, 2017

Auto lenders are stepping up to help Gulf Coast customers affected by Hurricane Harvey by offering payment extensions and to redirect billing statements, among other things.
... Read More »

JAMES B. TREECE

BLOG: Nontraditional no more

12:25 pm U.S. ET | Aug. 30, 2017

Ford Credit's decision to use nontraditional approaches in assessing consumers means the industry needs to reconsider what it now considers traditional.... Read More »

Millennials are more bullish on auto loans than Gen Xers were

11:40 am U.S. ET | Aug. 30, 2017

Millennials are opening auto loans at a 21 percent higher rate than Gen X consumers did at the same age. But millennials are finding alternatives to other types of finance products, such as credit cards, according to a study by TransUnion.... Read More »

GM warns dealers over service contract disclosure

11:40 am U.S. ET | Aug. 30, 2017

General Motors dealerships that sell non-GM-branded service contracts without following the company's new disclosure process could be in hot water with the automaker, according to a letter sent to dealers.... Read More »

Ford Credit will revamp credit-risk model

1:31 pm U.S. ET | Aug. 25, 2017

Ford Credit's consumer credit-risk model will include nontraditional data and machine learning to give the lender a better view of a car buyer's likelihood to make payments.... Read More »

Wells Fargo cedes U.S. auto-lending crown to Ally amid car glut

12:31 pm U.S. ET | Aug. 24, 2017

Wells Fargo's decision months ago to pull back from making new auto loans cleared the way for Ally Financial to become the auto industry's biggest source of funding.... Read More »

FICO arms lenders with assorted deal offers in seconds

10:54 am U.S. ET | Aug. 23, 2017

Lenders on FICO's new platform provide dealers with multiple offers from the get-go, potentially eliminating the back and forth with dealers to achieve a customer's perfect deal structure, the company says.... Read More »

Canada's loan debt per borrower and delinquency rates rise

10:55 am U.S. ET | Aug. 23, 2017

Average auto loan debt per borrower and delinquency rates rose in Canada in the second quarter as vehicle prices increased, customers rolled in additional debt and various regions continue to recover from the economic crisis, according to TransUnion.... Read More »

Roadster's big catch: Longo Toyota

12:01 am U.S. ET | Aug. 21, 2017

Longo Toyota has signed on to use Roadster's digital storefront. Consumers can complete transactions online and have vehicles delivered to them.... Read More »

N.Y. Nissan dealership to pay $298,000 for consumer deception

11:22 am U.S. ET | Aug. 16, 2017

New York dealership Nissan of New Rochelle has agreed to pay more than $298,000 in restitution and penalties for deceptively charging hundreds of customers for a phony anti-theft product.... Read More »

HANNAH LUTZ

BLOG: Wells Fargo's GAP refund problem offers a lesson

11:27 am U.S. ET | Aug. 16, 2017

Wells Fargo found itself in hot water again last week for possibly neglecting to refund consumers' guaranteed asset protection payments after they paid off their auto loans. But there are two sides to every story, and in this case, the law isn't as clear as it seems.... Read More »

M-B Financial, Mini Financial, TD Auto Finance score highest in dealer satisfaction

12:00 pm U.S. ET | Aug. 16, 2017

Mercedes-Benz Financial Services, Mini Financial Services and TD Auto Finance topped their segments in lender services satisfaction among auto dealers, a JD Power report said.... Read More »

GM's F&I product unit partners with MaximTrak

11:23 am U.S. ET | Aug. 16, 2017

General Motors' F&I product group will use MaximTrak Technologies as an F&I platform provider for its U.S. dealers. As MaximTrak's capabilities expand, the relationship could extend to other dealership departments.... Read More »

Subprime auto loans dip in Q2

11:24 am U.S. ET | Aug. 16, 2017

Subprime auto originations declined in the second quarter, but delinquencies still rose as the market adjusts to recent growth in subprime originations, according to reports this week from the New York Federal Reserve and TransUnion.... Read More »

GM's in-house F&I brand thrives

12:01 am U.S. ET | Aug. 14, 2017

General Motors' F&I product branch tripled its contract volume last year and is planning to double it again in 2017, no easy feat for a relatively new F&I provider in a market saturated with seasoned veterans.
... Read More »

BMO Harris dives deeper into auto lending

12:01 am U.S. ET | Aug. 14, 2017

BMO Harris is boosting its auto lending by expanding downward to near-prime customers, introducing three-tier flat fees and leveraging floorplanning relationships.... Read More »

F&I for Generation Y: Be casual, creative

12:01 am U.S. ET | Aug. 14, 2017

A casual, targeted approach is an important tool for all finance managers when selling to millennials, experts say. That's especially true given their growing impact on the auto market.... Read More »

U.S. senators seek answers in Wells Fargo auto scandal

4:41 pm U.S. ET | Aug. 9, 2017

A group of senators turned up the heat on Wells Fargo over its latest scandal, in which car-loan borrowers were charged each month without their knowledge for collision insurance.... Read More »

Credit unions claim top lending spot

12:00 pm U.S. ET | Aug. 9, 2017

Credit unions in CU Direct's lending network climbed to the top ranking in auto loan originations in the first half of the year, passing some of the largest lenders.... Read More »

Huntington Bank's Stanutz to retire; role to be split

12:57 pm U.S. ET | Aug. 9, 2017

Nick Stanutz, auto finance leader at Huntington Bank, who helped establish its auto lending business, will retire at the end of this year after 31 years with the bank.... Read More »

 
Opel's loss of key executives makes turnaround much harder

Christiaan Hetzner
11:02 am U.S. ET | Sept. 25 2017 UPDATED: Sept. 26 12:15 CET - adds details

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Opel faces a tough task replacing the automaker's award-winning marketing chief, Tina Mueller, who i ...
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Labor gain and strain loom from EV shift

Andrea Malan
12:01 am U.S. ET | Sept. 24 2017

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The auto industry's move toward electrification has been driven by the rising anti-diesel sentiment ...
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Why Volvo picked XC40 to launch VIP service

Douglas A. Bolduc
5:30 am U.S. ET | Sept. 21 2017

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Volvo CEO Hakan Samuelsson knew long ago that he wanted to do something special with the XC40, which is the first expansion of the Swedish automaker's portfolio since the... ...
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Volvo designer achieves rare feat with XC40

Douglas A. Bolduc
7:30 am U.S. ET | Sept. 21 2017

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With the XC40, Volvo designer Ian Kettle achieved a rare feat. The new SUV's look remains true to th ...
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Zetsche strikes a humble tone for German automakers

Peter Sigal
3:00 am U.S. ET | Sept. 19 2017

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These have not been the happiest of times for the German auto industry. Daimler CEO Dieter Zetsche recently conveyed that message. ...
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How Ghosn will push alliance to 14 million sales

Peter Sigal
8:49 am U.S. ET | Sept. 15 2017

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Renault-Nissan Chairman Carlos Ghosn wants the alliance to increase vehicle sales by 33 percent to 1 ...
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Ex-BMW design wunderkind Bangle resurfaces and riffs on 'banality'

Richard Johnson
1:01 pm U.S. ET | Sept. 13 2017

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Chris Bangle, the Ohio boy who was all of 36 when he took over as head of BMW design in 1992, is onc ...
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What's really juicing the latest 'armada' of EVs?

Richard Johnson
5:49 pm U.S. ET | Sept. 12 2017

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What exactly did happen around mid-2016 that got automakers around the world recharged and back on t ...
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Daimler reveals the dark secret behind EVs

Christiaan Hetzner
12:01 am U.S. ET | Sept. 12 2017

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Daimler has revealed the dark secret that explains exactly why the German auto industry has been so ...
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Carlos and Dieter show takes a break

Christiaan Hetzner
12:01 am U.S. ET | Sept. 11 2017

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The “Carlos and Dieter Show” will not take place this year at the Frankfurt auto show. I ...
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Newsletters & Alerts
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European sales rose 6% in August
European new-car sales rose nearly 6 percent in August with Nissan, Renault, Toyota and VW Group's S ...
 Read More ›
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W. Europe sales rise 5 percent, lifted by France, Italy, Spain
Western European car sales rose 5 percent in August, lifted by strong demand in France, Italy and Sp ...
 Read More ›
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UK sales fall 6% on Brexit, diesel concerns
UK new-car sales fell 6 percent in August, the fifth consecutive monthly decline, as uncertainty ove ...
 Read More ›
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German sales hit 8-year high despite big diesel decline
New-car registrations in Germany rose to the highest level in eight years in August despite plunging ...
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Skoda, Dacia among winners as French sales rise 9%
French new-car sales rose 9.4 percent in August, with gains by mass-market brands outpacing the prem ...
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Russia sales increase 19% as market rebound continues
New-car registrations in Russia increased 19 percent in July, the fifth consecutive month of increas ...
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Europe's H1 sales hit post-crisis high; rebound may be losing momentum
Europe's first-half vehicle sales rose by nearly 5 percent despite predictions that the market would ...
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UK sales fall 9% on Brexit uncertainty
UK registrations fell 9 percent in July, the fourth consecutive month of declines. ...
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French sales rise 11% in July on strong mass-market demand
French new-car sales rose 11 percent in July as most mass-market brands enjoyed a significant jump i ...
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Business sales boost Italian car market in July
Business demand helped drive a 5.9 percent increase in new-car sales in Italy last month as registra ...
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Small SUVs in focus as Citroen, Hyundai, Kia and Seat ready challengers
Europe's small SUV segment is about to get a lot more crowded as automakers including VW, Hyundai, K ...
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EVs are Europe's fastest growing segment
The EV segment was Europe's fastest growing sector in the first half as sales jumped 56 percent. ...
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Mercedes, Mini, help reverse Europe's cabriolet slump
Europe's premium convertible segment is on the rise as new models from Mercedes, Mini and Porsche he ...
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SUVs will continue to dominate in Europe
Surging demand for SUVs and crossovers in Europe shows no signs of slowing. Analysts predict the bod ...
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Peugeot, Ford, Renault lead in high-margin sales to private customers
The Peugeot, Ford and Renault brands were Europe's first-quarter leaders in a key part of the retail business: sales to private customers. ...
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European minicar sales forecast to dip this year, remain steady until 2020
Automakers are increasing technology levels in Europe's minicar segment to maintain consumer interes ...
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Europe's compact minivan sales forecast to see steady decline
Europe's compact minivan segment is forecast to continually decline until 2020 because of rising dem ...
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Europe's small SUV sales forecast to top 2 million next year
Europe's small SUV/crossover segment is forecast to continue its rapid growth as models from latecom ...
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New mild hybrid tech will shake up green car sales
Mild hybrid cars with cheaper and less complex technology than plug-in and full hybrids will reduce ...
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SUV sales rise to 25% of European market
SUVs and crossovers accounted for a quarter of all European passenger vehicle sales last year as mod ...
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Hyundai recruits BMW exec as Europe marketing chief
Hyundai named former BMW executive Andreas-Christoph Hofmann as its new marketing chief in Europe. ...
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Kia hires ex-BMW designer as styling chief
Kia has hired former BMW and Great Wall designer Pierre Leclercq as its head of styling, in a move e ...
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Nissan manufacturing veteran Martin gets global alliance role
Irishman John Martin is tasked with accelerating the integration of manufacturing and supply strateg ...
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Bentley's new manufacturing boss is VW veteran
Bentley named Peter Bosch, a veteran VW Group executive, as its new manufacturing chief. ...
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Ford recruits industry veteran Vignon as France head
Ford named industry veteran Louis-Carl Vignon to head its France operations. Vignon returns to Ford ...
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Hyundai names new China boss after supplier disputes
Hyundai has appointed Tao Hung Tan as its new chief of China operations. ...
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Aston Martin marketing chief Sproule adds Americas role
Simon Sproule, Aston Martin's global chief marketing officer, has added a new position: chief of the ...
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Fiat Chrysler appoints Keegan to head of N.A. communications
Fiat Chrysler appointed Mike Keegan, a 25-year veteran of the company, to lead communications in North America, a new position. ...
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Volvo names Kerssemakers as Europe boss
Volvo named Lex Kerssemakers as head of its Europe, Middle East and Africa region. Kerssemakers retu ...
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VW shuffles product development team
VW Group is shuffling its product development team as the automaker prepares for a move to future mo ...
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Renault moves Koleos upscale for Europe
Renault is counting on high-end features to make its new Koleos SUV more successful in Europe than t ...
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Ford expands Fiesta family
Ford expects buyers of its new Fiesta subcompact to fall into two categories – previous Fiesta ...
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Mazda makes CX-5 an even better drive
Mazda hopes to boost demand for its CX-5, the brand's top-selling model in Europe, with a new genera ...
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Kia Picanto adds tech but stays small
Kia has bucked the trend that cars grow larger with every new generation by increasing the new Pican ...
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Volvo seeks to match XC60's magic
Volvo hopes that by making its new XC60 bigger, safer and more technologically advanced it will be a ...
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Alfa's big bet on the Stelvio
Alfa Romeo is betting on the Stelvio and its fun-to-drive characteristics to boost the appeal of wha ...
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Opel moves Insignia upscale
Opel hopes a wide selection of advanced safety equipment in its new Insignia will move the model upm ...
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Softer Land Rover Discovery keeps its go-anywhere skills
Land Rover is determined to demonstrate that even though the fifth generation of the Discovery has b ...
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Honda counts on new Civic for boost in Europe
Honda's latest Civic benefited from the largest development program for a single model in the compan ...
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Mercedes makes E-class coupe more practical
Mercedes is repositioning its E-class coupe to offer more room and more functionality, promoting the ...
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Suppliers to the new Peugeot 3008
Assembly of the second-generation Peugeot 3008 began in June 2016 at PSA's factory in Sochaux, Franc ...
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Suppliers to the new Alfa Stelvio
Assembly of the first-generation Alfa Romeo Stelvio began in January at the automaker's factory in C ...
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Suppliers to the new Opel Ampera-e
Assembly of the all-new Opel Ampera-e full-electric car began in October 2016 at parent General Moto ...
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Suppliers to the new BMW 5 series
Assembly of the seventh-generation BMW 5 series began in November 2016 at the automaker's factory in ...
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