Retail

Ingredients to 50-plus mpg

12:01 am U.S. ET | Feb. 20, 2017

Key pieces of the 2018 Chevrolet Cruze diesel's 52-mpg highway results.... Read More »

FRANK FERRARA

Monetizing the service drive is key to dealerships' survival

12:01 am U.S. ET | Feb. 20, 2017

Frank Ferrara, Hyundai Motor America's retired vice president of customer satisfaction, says the lack of a long-term focus and doing "crazy stuff" can get in the way of building stronger parts and service operations.... Read More »

Ford's big Russia gamble pays off as sales finally rise

Feb. 20, 2017 10:06 CET

Ford has become the first major foreign automaker in Russia to see sales grow after three bad years, potentially vindicating its decision to double down on a notoriously volatile market after rival GM decided to quit.... Read More »

VW Group sales rise 5% in January despite China, Brazil losses

Feb. 20, 2017 12:26 CET

VW Group's global vehicle sales rose 5 percent last month as growth in Europe and the U.S. helped offset steep declines in China and Brazil.... Read More »

Mercedes dealers get relief on renovations

12:01 am U.S. ET | Feb. 20, 2017

A pledge by Mercedes-Benz to give U.S. dealers a 10-year moratorium on making facility changes is unusual.... Read More »

Waymo cries foul over self-drive legislation

12:01 am U.S. ET | Feb. 20, 2017

Several states are considering legislation that could exclude technology companies from operating self-driving vehicles within their borders.... Read More »

Keiser University's auto retailing plan

12:01 am U.S. ET | Feb. 20, 2017

Keiser University launches its automotive dealership management program this spring on the former Northwood University campus in West Palm Beach, Fla. It plans to distinguish itself from Northwood in part by taking full advantage of its location in the booming south Florida retail market.... Read More »

Suppliers sort out Mexico options

12:01 am U.S. ET | Feb. 20, 2017

Suppliers don't know what impact trade rule changes will bring - but they are thinking about alternatives.... Read More »

RFJ to expand one-price selling

12:01 am U.S. ET | Feb. 20, 2017

RFJ Auto Partners will begin to expand its Hassle Free Buying strategy, a form of one-price selling, to all of its stores starting this year. It currently uses the model at its high-volume Dave Smith dealerships.... Read More »

Latest updates: 'Surprisingly smooth'

12:01 am U.S. ET | Feb. 20, 2017

Mercedes-Benz dealers have just more than 16 months to make facility updates to comply with the automaker's Autohaus2 image program. After a contentious introduction of the original Autohaus standard launched in 2008, this update is going more smoothly.... Read More »

BEST PRACTICES

Dealer's telephone overhaul answers the call

12:01 am U.S. ET | Feb. 20, 2017

Bill Penney Toyota's outdated phone system hurt revenues and damaged customer satisfaction reviews. A telecommunications overhaul turned things around.... Read More »

Longer, wider Ford Focus may be on the way

12:01 am U.S. ET | Feb. 20, 2017

Spy photos taken in Europe indicate that the next-generation Ford Focus hatchback will be longer and wider than the current version, perhaps with a larger back end.... Read More »

Audi revamps styling of next-gen A6

12:01 am U.S. ET | Feb. 20, 2017

The redesigned 2018 Audi A6 will be further differentiated from the smaller A4 and larger A8 sedans, spy photos taken in Germany show.... Read More »

FAST TIMES

Quick (oil) change artists lead service turnaround

12:01 am U.S. ET | Feb. 20, 2017

Nurse Chevrolet Cadillac in suburban Toronto decided to model its oil change team after a NASCAR pit crew. That turned a lagging operation into a profit center.... Read More »

Recognize the 40 Under 40 who are stars in retail

12:01 am U.S. ET | Feb. 20, 2017

It's time to nominate someone for Automotive News' 40 Under 40 program, the sixth annual search for people under 40 who are making a name for themselves at dealerships in the United States and Canada.... Read More »

North Carolina dealer sued in sex offense case

12:01 am U.S. ET | Feb. 20, 2017

A North Carolina Chevrolet dealer accused of molesting a minor has been sued by a former employee who allegedly was fired for assisting with the police investigation.... Read More »

Dealer anniversaries

12:01 am U.S. ET | Feb. 20, 2017

Dealers featured this week include Robert Geyer, owner of Sunset Chevrolet-Buick-GMC in Sarasota, Fla.; Bill Brown and Brian Peace, owners of Murray Motor Ford in Muncy, Pa.; Dealer Gary Knight of Carmack Car Capitol in Danville, Ill.; Michael Anderson, president of Anderson Automotive Group in Raleigh, N.C.; Bill Hood, owner of Bill Hood Chevrolet in Covington, La.; and Randy Baugh and Richard Gilbert, co-owners of Gilbert & Baugh Ford in Albertville, Ala.... Read More »

WRITE AWAY

Join our fixed-ops forum with your letter to the editor

12:01 am U.S. ET | Feb. 20, 2017

We invite readers to contribute to our new letters page.... Read More »

LETTER TO THE EDITOR

Go with the flow of changing retail

12:01 am U.S. ET | Feb. 20, 2017

I am paying for advertising on Facebook, I send email blasts to every contact -- business and personal -- and I promote my websites on all social media and Yelp, writes one reader.... Read More »

LETTER TO THE EDITOR

Train to adjust to the new customer

12:01 am U.S. ET | Feb. 20, 2017

And while focusing on recruiting is all well and good, those efforts will do little to retain many of those potential hires once they interact with the existing culture at most retailers, writes one reader.... Read More »

LETTER TO THE EDITOR

Boost ad budget to challenge web sales

12:01 am U.S. ET | Feb. 20, 2017

The best thing to do to compete with the growth of online sales is to increase your advertising budget, writes one reader.... Read More »

Lithia wants FCA stores

12:01 am U.S. ET | Feb. 20, 2017

Lithia Motors Inc. is in talks with Fiat Chrysler Automobiles to win a chance to open new stores as the automaker expands its dealership network.... Read More »

Tech shortage curbs service department growth, survey says

12:01 am U.S. ET | Feb. 20, 2017

Carlisle & Co. and Fixed Ops Journal asked dealers, general managers, and fixed ops directors about service matters. Among the findings: Technician issues are the biggest barrier to fixed ops growth, yet dealership executives spend little time recruiting techs.... Read More »

CONSUMER CONQUEST

AutoNation puts service and parts at the center of its new branding campaign

12:01 am U.S. ET | Feb. 20, 2017

The nation's largest dealer group is rolling out a new line of company-labeled parts, emphasizing accessories sales, and expanding its base of service centers and body shops. Executives expect $100 million in gross profit from the parts initiative next year.... Read More »

PROFIT BUILDER: WORKFLOW WIZARDS

Better reconditioning through software

12:01 am U.S. ET | Feb. 20, 2017

New digital systems are helping service departments greatly reduce the time and cost of preparing used vehicles for sale. The key is breaking down the recon process into its separate steps, and analyzing them for bottlenecks.... Read More »

 
Once upon a time, Opel was GM's little engine that could

Richard Johnson
12:01 am U.S. ET | Feb. 20 2017

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Europe has been a drain on General Motors for a long time, but Opel did have its glory days and at least once helped keep GM afloat. ...
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Will cockpits of tomorrow require one-stop suppliers?


12:01 am U.S. ET | Feb. 17 2017

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As automakers consider how to build self-driving vehicles, seat suppliers are reconsidering an old i ...
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How sour dealer relations wreaked havoc on Audi's China sales

Yang Jian
3:48 am U.S. ET | Feb. 17 2017

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Audi has lost its premium sales lead in China as the brand was finally overtaken last month by rival ...
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GM-PSA deal would be a blow to best Opel management team in years

Christiaan Hetzner
11:19 am U.S. ET | Feb. 14 2017

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GM's confirmation that it is discussing selling its Opel/Vauxhall business to PSA Group is a blow fo ...
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Renault starts to reflect its multifaceted boss

Luca Ciferri
9:27 am U.S. ET | Feb. 10 2017

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Renault is starting to look and act a lot like its multifaceted, multinational boss, Carlos Ghosn. ...
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The Volvo numbers that stood out

Douglas A. Bolduc
6:29 am U.S. ET | Feb. 8 2017

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Volvo's latest financial results were full of positive numbers but a couple really stood out. Volvo finished 2016 with $5. ...
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Daimler celebrations are muted as automaker conserves cash to fight off Uber, Google

Christiaan Hetzner
12:01 am U.S. ET | Feb. 3 2017

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Record annual sales, revenue and profits, and Mercedes-Benz grabbing the global sales luxury crown f ...
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German automakers worry about Trump's protectionist stance

Christiaan Hetzner
8:53 am U.S. ET | Feb. 2 2017

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Donald Trump has German automakers spooked after he threatened BMW with high tariffs if the company ...
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Toyota still has global bragging rights over VW in one important area

Hans Greimel
12:01 am U.S. ET | Feb. 2 2017

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Forget all the talk about Volkswagen ousting Toyota as the world's biggest automaker. Rest assured, Toyota is still No. 1 in sales and VW a far, far distant second. ...
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Citroen keeps faith in family vans

Bruce Gain
12:01 am U.S. ET | Feb. 2 2017

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Citroen CEO Linda Jackson says family vans will continue to play a part in Citroen's lineup despite ...
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Newsletters & Alerts
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Opel, PSA lag rivals as Europe sales rise 10% in January
GM's Opel brand and PSA posted weaker European sales in January than their rivals amid discussions o ...
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Opel, PSA lag rivals as Europe sales rise 10% in January
Opel and PSA posted weaker European sales in January than their rivals amid discussions of a possibl ...
 Read More ›
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Irish new-car sales fall in January as Brexit bites
New-car sales in Ireland fell nearly 2 percent in January as the British pound's sharp decline after ...
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EU car sales growth expected to slow to 1%, ACEA says
Car sales in the EU are expected to grow by about 1 percent in 2017, a sharp slowdown from last year ...
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Russia slump forecast to end; rapid recovery unlikely
After a four-year drop, Russia's car market looks to have bottomed out, leaving manufacturers optimi ...
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Western European car sales rise 10% in January
Western European car sales rose 9.5 percent in January on buoyant demand in Germany, France, Italy a ...
 Read More ›
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UK sales rise 3% in Jan. on consumer demand
UK new-car registrations rose 3 percent in January, helped by the first increase in demand from priv ...
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Jaguar, Honda, Jeep win by tapping crossover craze
Jaguar, Honda and Jeep were the biggest winners last year among brands sold in Europe, where overall ...
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German sales rise 11% with strong gains for Toyota, Skoda, Renault and Fiat
Registrations in Germany increased by 11 percent in January, with brands including Toyota, Skoda, Re ...
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Italy's January sales best since 2010
New-car sales in Italy increased by 10 percent in January for the best monthly result since 2010, wi ...
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VW Golf, other volume compacts lose share to premium rivals, SUVs
The VW Golf and Ford Focus compacts are being squeezed as premium competitors such as the Mercedes A ...
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Europe's large premium SUV segment heads for record year
Europe's large premium SUV segment is on track for a record year, helped by rising sales of models s ...
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Audi, Mercedes push key segment toward milestone
Audi, BMW and Mercedes-Benz are largely responsible for the growing success of the compact premium s ...
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Audi, BMW, Jaguar give midsize premium segment a lift
Europe's midsize premium segment grew at a near double-digit pace in the first half on new models fr ...
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Skoda, Renault, Toyota benefit from higher sales of midsize cars in Europe
Europe's midsize segment is on track for a second year of rising sales as new models from Skoda, Ren ...
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Federal-Mogul shakes up leadership under Icahn takeover
Federal-Mogul Holdings named Bradley Norton as the new co-CEO and CEO of the supplier's motor parts division. ...
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Bernhard quits Daimler; Zetsche interim trucks boss
Daimler has confirmed that trucks chief Wolfgang Bernhard, a top manager once seen as a successor to ...
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BMW picks Skoda exec to lead design at core brand
BMW has picked Skoda executive Jozef Kaban to lead design at its namesake brand, a move that fills t ...
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BMW names new CEO for North America
BMW named Bernhard Kuhnt to become CEO of BMW of North America. Ludwig Willisch, who previously held ...
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Tesla sues former head of Autopilot, former Google exec Urmson
Tesla is suing its former head of Autopilot software for stealing company information and recruiting Tesla employees for a competing startup while still employed by the... ...
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Jaguar Land Rover appoints Wittemann as China sales chief
Jaguar Land Rover has assigned Frank Wittemann, chief of its operations in Latin America, to lead it ...
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Ford plucks new brand chief from Apple
Ford has hired former Apple marketing executive Musa Tariq to be vice president and chief brand offi ...
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Volvo appoints Yuan Xiaolin as new Asia chief
Volvo named Yuan Xiaolin to succeed Lars Danielson as senior vice president of the company's Asia-Pa ...
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Uber hires Google veteran Singhal to aid self-driving engineering
Ride-hailing company Uber said it hired the man behind Google search to work closely with CEO Travis ...
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Former Nissan, Hyundai exec Rushforth joins Lookers
Former Nissan global sales chief and Hyundai Europe chief operating officer Allan Rushforth has join ...
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Hyundai gives i30 a tech boost
The Hyundai i30's success has been important in boosting the brand's European growth in the past 10 ...
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Toyota gets quirky with C-HR to 'turn heads'
Toyota is a latecomer to Europe's crossover segment with the new C-HR. ...
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Better-connected 5 series gets tech from BMW flagship
BMW has made its 5 series lighter, more economical and fully connected with advanced technology firs ...
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Smart improves ForTwo, ForFour EV variants with Renault tech
Smart has improved its EV technology for the battery-powered versions of its ForTwo and ForFour with ...
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Audi makes Q5 a tougher rival for Mercedes GLC, Porsche Macan
Audi has developed the second-generation Q5 to have the driving dynamics of the Porsche Macan and a ...
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Audi makes Q5 a tougher rival for Mercedes GLC, Porsche Macan
Audi has developed the second-generation Q5 to have the driving dynamics of the Porsche Macan and a ...
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Peugeot moves upscale with new 3008 SUV
The new Peugeot 3008 has been turned into an SUV from a minivan and has been given significant upgra ...
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Citroen aims C3 at Facebook generation
Citroen is aiming its new C3 firmly at younger, tech-savvy buyers who will appreciate features such ...
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Porsche enhances Panamera's 911-like looks
Porsche is hoping its second-generation Panamera will lure more European customers with the sedan's ...
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Renault keeps the Scenic family friendly
Renault has kept the Scenic’s minivan design in a move that goes against the industry trend of ...
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Suppliers to the new Renault Megane
Assembly of the fourth-generation Renault Megane began in November 2015 at the French automaker's fa ...
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Suppliers to the new Infiniti Q30
Assembly of the all-new Infiniti Q30 began on Daimler's MFA platform in December 2015 at the Nissan' ...
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Suppliers to the new Mercedes C-class Coupe
Assembly of the second-generation Mercedes-Benz C-class Coupe began in Bremen, Germany, in October 2 ...
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Suppliers to the new Opel/Vauxhall Astra
Assembly of the latest Opel/Vauxhall Astra began in Gliwice, Poland, in August 2015 and then in Elle ...
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Suppliers to the new Jaguar F-Pace
Assembly of Jaguar's all-new F-Pace began at parent Jaguar Land Rover's facility at Solihull, Englan ...
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