EDITORIAL

Don't expect Nissan to ditch stair-steps

12:01 am U.S. ET | Feb. 19, 2018

Just as car dealership sales personnel are offered incentives to increase business, Nissan has offered its dealers incentives to reach higher. And in recent years, they did and sales climbed.... Read More »

KEITH CRAIN

This is no time to get sloppy

12:01 am U.S. ET | Feb. 19, 2018

There is a great deal of uncertainty out there and it seems prudent to be conservative. Still, when the car business is bad, I am told, it is still pretty good.... Read More »

ANTHONY ALLISON, BRIAN BRUEGGEMAN AND SHELLY JACKLEY

Month-end close in one day? Here's how.

12:01 am U.S. ET | Feb. 19, 2018

One giant dealership group manages to handle its month-end close in one day. Here's how.... Read More »

LETTER TO THE EDITOR

No GM Rewards, no bonus either

12:01 am U.S. ET | Feb. 19, 2018

Let's hope someone important at GM has the good sense to rethink this slashing of bonuses for dealership sales staff, and help support the people on the front lines.... Read More »

LETTER TO THE EDITOR

Battery-swapping for urban dwellers

12:01 am U.S. ET | Feb. 19, 2018

I agree with Keith Crain that the electric vehicle industry “will need something that is not yet developed or commercialized.”... Read More »

Dealership's quick service assembly line is weapon against aftermarket

12:01 am U.S. ET | Feb. 19, 2018

Motorcars Honda has blended cutting-edge innovations with assembly line technology to offer ultrafast service — a recipe the dealership's owners are preparing to sell to other dealers nationwide.... Read More »

Speed is important, but not the only thing

12:01 am U.S. ET | Feb. 19, 2018

Though speed is important in express lanes, it should not come at the expense of a multipoint inspection that reveals opportunities to sell other maintenance and repairs.... Read More »

Dealership quick service emphasize, but don't advertise, time over price

12:01 am U.S. ET | Feb. 19, 2018

Dealerships generally shy away from advertising how long it takes to perform an oil change and other minor maintenance. But factory express service programs typically set internal targets to get vehicles in and out in an hour or less.... Read More »

Promotion guarantees Saab 'parts for life'

12:01 am U.S. ET | Feb. 19, 2018

A new parts warranty for the 350,000 Saabs still on the road in North America is intended to keep Saab service centers — and the vehicles themselves — from vanishing. The initiative also could offer ideas to active automakers about holding onto service customers.... Read More »

Software helping dealers manage loaners

12:01 am U.S. ET | Feb. 19, 2018

Managing a loaner fleet requires service departments to maintain an adequate supply of cars and trucks, and prevent customers from keeping loaner vehicles too long or otherwise abusing the system. Software vendors are helping dealerships automate their loaner processes.... Read More »

RICHARD TRUETT

What the future of service looks like

12:01 am U.S. ET | Feb. 19, 2018

If I were designing the service department of the future, I would look at where customers spend money on their vehicles away from my dealership: tire services, detail shops and fast oil change joints.... Read More »

Remote software updates help build service business, suppliers say

12:01 am U.S. ET | Feb. 19, 2018

Automakers could use over-the-air software updates to prompt owners with customized messages directing them where to take their vehicles for service, suppliers say.... Read More »

Artificial intelligence helps automakers, dealers improve fixed ops

12:01 am U.S. ET | Feb. 19, 2018

Car companies, automakers, dealers, insurers and suppliers are making big investments in artifcial intelligence to make fixed operations more efficient, in such areas as parts supply chains, collision assessments and repair processes.... Read More »

Augmented reality glasses, robots expand techs' repair horizons

12:01 am U.S. ET | Feb. 19, 2018

New technologies are speeding the resolution of unfamiliar or complicated service problems. Techs at some Audi and Porsche dealerships can call on a factory tech to join them, virtually.... Read More »

False starts for augmented reality

12:01 am U.S. ET | Feb. 19, 2018

Augmented reality's journey to dealership service departments has included several false starts.... Read More »

Dealership oil changes for military, veterans boost loyalty

12:01 am U.S. ET | Feb. 19, 2018

A dealership's offer of free oil changes for active military personnel and veterans makes it well known on the nearby Marine base and establishes its service department as a trusted source for future work.... Read More »

Fast service pioneer says Motorcars price is too high

12:01 am U.S. ET | Feb. 19, 2018

Chuck and Trevor Gile of Motorcars Honda are marketing their ultrafast express service system to other new-vehicle dealers. Based on his experience, John Rickards foresees a tough challenge for them.... Read More »

Draining oil fast is key to ultraexpress service

12:01 am U.S. ET | Feb. 19, 2018

The key to express service at Motorcars Honda is the Engine Vac, a machine that removes motor oil from a hot engine in just over two minutes.... Read More »

The hurdles of fixing automated vehicles

12:01 am U.S. ET | Feb. 19, 2018

Automakers, dealers, industry groups and academics agree that a significant gap exists in education and marketing of careers for automated vehicle service technicians.... Read More »

Dealerships partner with Costco to boost service, parts sales

12:01 am U.S. ET | Feb. 19, 2018

Costco is working with new-vehicle dealerships to expand its members-only discount program beyond auto purchases to service and parts sales. More than 900 franchised dealerships are enrolled in the warehouse club's service and parts plan.... Read More »

Navigating the quick service obstacle course

12:01 am U.S. ET | Feb. 19, 2018

A quick service lane can be a vital way for a dealership to enhance fixed ops profits, customer retention and technician recruitment. But if it isn't run properly, it can become a troublesome source of added expense and hassle.... Read More »

Automakers train dealership techs in fast-service processes

12:01 am U.S. ET | Feb. 19, 2018

Successful express service depends on technicians working within a well-choreographed routine. Automakers offer brand-specific training for dealership quick service techs to ensure they know and follow the rules.... Read More »

JIM ROCHE

Keep your customers: Give them the experience they want

12:01 am U.S. ET | Feb. 19, 2018

Vehicle owners bring perceptions of inconvenience with them when they come to your dealership's service department. Are you working to ease these perceptions — or are you affirming them?... Read More »

DAVID KUSHMA

Living in the fast (service) lane has big rewards, risks

12:01 am U.S. ET | Feb. 19, 2018

A dedicated quick-service operation has become a common feature of most new-vehicle dealerships' service departments — and an increasingly vital source of fixed operations profits as vehicle sales cool.... Read More »

LETTER TO THE EDITOR

Missed add-on opportunities

12:01 am U.S. ET | Feb. 19, 2018

Accessories sales not only should be incentivized for every dealership employee, as mentioned in the December article “Auto add-ons,” but all departments should be having that conversation with the customer.... Read More »

 
Why rival designers are talking up the Jaguar I-Pace

Richard Johnson
12:01 am U.S. ET | Feb. 19 2018

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It's intriguing when, without prompting, designers talk up a rival vehicle. And that's happening wit ...
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Renault follows Audi into the potentially lucrative e-sports world

Peter Sigal
12:01 am U.S. ET | Feb. 14 2018

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Renault is following other major corporate sponsors, including Audi, into the potentially lucrative ...
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VW has fixed its China operations and is now set to keep its lead

Yang Jian
5:39 am U.S. ET | Feb. 9 2018

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GM, Toyota, Honda, Geely and Great Wall have all had good starts to the year in China, posting stron ...
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Polestar CEO's challenge: embracing change

Douglas A. Bolduc
12:01 am U.S. ET | Feb. 8 2018

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Polestar CEO Thomas Ingenlath made the rare transition of from design boss to chief executive of his ...
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For German automakers, an ugly past that won't go away

Christiaan Hetzner
2:18 pm U.S. ET | Feb. 2 2018

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The moral depths to which Volkswagen was willing to sink in order to defraud public opinion about th ...
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Jaguar XJ could be reborn as electric Tesla fighter

Richard Truett
12:01 am U.S. ET | Jan. 23 2018

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Autocar reported this week that the Jaguar XJ flagship sedan is being rebuilt from the wheels ...
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Peugeot's decision to give 3008 and 5008 SUV styling pays off

Peter Sigal
12:01 am U.S. ET | Jan. 19 2018

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Peugeot's decision to replace its 3008 and 5008 minivans with more crossover-oriented versions has p ...
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BMW exec combines Silicon Valley innovation with corporate rigor

Nick Gibbs
12:01 am U.S. ET | Jan. 17 2018

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German automotive companies have acknowledged that they need to foster a work culture more akin to S ...
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Will Mercedes' G class get juiced?

Amy Wilson
9:35 pm U.S. ET | Jan. 14 2018

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Mercedes could make an electric variant of its iconic G-class SUV, Dieter Zetsche seemed to imply in ...
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PSA develops possible Renault Twizy rival

Peter Sigal
4:55 am U.S. ET | Jan. 12 2018

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PSA's latest effort in the field of mobility services is a plug-in hybrid three-wheeled scooter that ...
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Newsletters & Alerts
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European sales rise 7% in January, boosted by SUVs
Europe's new-car market opened the year with 7 percent sales growth in January. Almost all automaker ...
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Renault, Kia and Ford are winners as Russia sales rise 31%
Renault, Kia and Ford were big winners in Russia in January after the new-car market grew by 31 perc ...
 Read More ›
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French, Asian brands outstrip home rivals in rising German market
French and most Asian brands outstripped domestic rivals in sales growth in a German market up 12 pe ...
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UK sales fall 6% in January with diesel demand slumping
UK registrations fell 6 percent last month as weaker consumer confidence and uncertainty over the fu ...
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Italy sales rise 3% on extra selling day
New-car sales in Italy rose 3.4 percent to 177,822 in January, according to figures published by Ita ...
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Spain sales surge 20% in January
New-car sales in Spain surged 20 percent in January on strong demand for the VW, Seat and Peugeot br ...
 Read More ›
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France sales increase nearly 3% in January
New-car registrations in France rose 2.5 percent in January, with sales helped by strong gains at Pe ...
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European sales fall 5% in December with Fiat, Nissan and Skoda among biggest losers
European new-car sales fell nearly 5 percent in December, hurt by extra days off for Christmas versu ...
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Kia, VW are winners as Russia sales rise 12% in 2017
Kia and VW brand were the top gainers in Russia last year as the country's new-car market rebounded ...
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Europe's luxury compact car segment forecast to decline for second year
Aging models such as the BMW 1 series and Audi A3 as well as the continued rise of SUV alternatives ...
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Europe's EV sales expected to top 200,000 this year
Sales of full-electric cars are set to surge to 200,000 this year, helped by the arrival of the new ...
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VW, Peugeot, Seat propel compact SUV sector toward new record
Strong demand for new entries from VW, Peugeot and Seat helped to increase European sales in the com ...
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Premium midsize SUVs overtake sedans, wagons in key European segment
Last year for the first time premium SUV models such as the Volvo XC60, Audi Q5 and BMW X3 were more ...
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Renault, Mercedes, Fiat give new life to pickup segment
Renault, Fiat, Mercedes, and soon PSA, are all launching pickup trucks to take on market leader Ford ...
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Automakers add more tech to subcompact cars to boost margins
New models, increased technology and a strong focus on personalization are helping volume automakers ...
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Small SUVs in focus as Citroen, Hyundai, Kia and Seat ready challengers
Europe's small SUV segment is about to get a lot more crowded as automakers including VW, Hyundai, K ...
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EVs are Europe's fastest growing segment
The EV segment was Europe's fastest growing sector in the first half as sales jumped 56 percent. ...
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Mercedes, Mini, help reverse Europe's cabriolet slump
Europe's premium convertible segment is on the rise as new models from Mercedes, Mini and Porsche he ...
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SUVs will continue to dominate in Europe
Surging demand for SUVs and crossovers in Europe shows no signs of slowing. Analysts predict the bod ...
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Toyota promotes female executive to top management level
Chika Kako is a rarity in Toyota's upper echelons. ...
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Rolls-Royce appoints new engineering chief
Rolls-Royce named BMW veteran Mihiar Ayoubi as head of engineering at the British ultraluxury brand. ...
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Kuniskis' job: Fan excitement for Alfa, Maserati
Tim Kuniskis, the car-crazy U.S. sales guy handed control of Alfa Romeo and Maserati, knows somethin ...
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FCA names new global boss for Alfa, Maserati
Fiat Chrysler named Tim Kuniskis to be the new global head for Maserati and Alfa Romeo while trimmin ...
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New ZF CEO is former Bosch autos boss Scheider
ZF recruits mew CEO from Mahle, which had grabbed him from Bosch. Mahle promotes the man it recruite ...
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Nissan Europe promotes veteran alliance exec to top sales job
Nissan Europe has promoted Ken Ramirez to lead its sales and marketing operations in the region foll ...
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Valeo appoints new China president
Valeo has promoted Francois Marion to president of its China unit. ...
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Former Bosch autos chief will be new ZF CEO, reports say
Bosch's former automotive division head, Wolf-Henning Scheider, will be the new CEO of ZF, moving fr ...
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Skoda veteran named Audi's China sales chief
Audi has appointed Marco Schubert, Skoda's sales chief for Asia, as president of sales at VW's joint ...
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Schaeffler names former BMW exec as new e-mobility chief
Schaeffler has appointed Jochen Schroeder, a former BMW executive, to lead the group's newly establi ...
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BMW makes leaner, sleeker 6-series GT
BMW hopes a more appealing design, greater variability and increased comfort will propel sales of it ...
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Volvo counts on XC40 for conquests
Volvo is counting on its first model in the fast-growing premium compact SUV segment to break a lot ...
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Hyundai gives Kona off-road capabilities to broaden small SUV's appeal
Hyundai hopes a sharp design, advanced connectivity features and off-road capability will help win c ...
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Citroen sees C3 Aircross luring minivan loyalists
Citroen says the C3 Aircross will stand out from rivals in the subcompact SUV segment with its expre ...
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VW seeks youth appeal with T-Roc
VW believes the T-Roc's high-tech connectivity features, expressive design and fashionable color opt ...
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Seat Arona tackles the 'urban jungle'
Seat is aiming its Arona subcompact crossover at inhabitants of "the urban jungle" who don't need of ...
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BMW sticks to X3's winning formula
BMW has stuck to its winning formula for its X3, one of the automaker's highest volume models, givin ...
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Renault touts Alaskan's comfort features
Renault is seeking to capture a share of Europe's small-but-growing pickup segment with the Alaskan, ...
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Mercedes pickup aims to mimic success of brand's SUVs
Daimler hopes the Mercedes X class will be a game-changer for its light commercial vehicles division ...
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Opel Grandland X plugs key gap in SUV lineup
Opel's Grandland X crossover is expected to give the automaker a strong foothold in Europe's popular ...
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Suppliers to the new Toyota C-HR
Assembly of the all-new Toyota C-HR began in November 2016 at the automaker's plant in Sakarya, Turk ...
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Suppliers to the new Aston Martin DB11
Assembly of the all-new Aston Martin DB11 began in May 2016 in at the supercar maker's plant in Gayd ...
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Suppliers to the new Audi Q2
Assembly of the all-new Audi Q2 began in July 2016 at Audi's plant in Ingolstadt, Germany. ...
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