The best F&I managers have a knack for people

F&I is a people person job. It may sometimes hide under the guise of being a numbers profession, but most effective F&I managers succeed because they are good with people.


Lease falloff goes beyond customer apathy

Leasing fell in the first half of the year, the first such drop since January-June 2012, according to Edmunds. But lack of consumer interest was only part of the reason.


BLOG: Bentley Bentayga plug-in hybrid taps VW parts bin

A prototype of Bentley's Bentayga plug-in hybrid has been testing with the Porsche Cayenne S E-Hybrid's powertrain.

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Sent early Monday mornings, this newsletter contains a summary of key stories from our weekly edition.

BLOG: Hannah Lutz
Auto financing via smartphone is smart move

Consumers have long been able to check their credit and get preapproved for financing through a dealership or lender website, but getting approved on-the-go through mobile devices may become many consumers' first choice when considering an auto loan.

BLOG: James B. Treece
Rethinking flagship stores

Major retailers are rethinking the value of glitzy flagship stores. Should automakers follow suit?

BLOG: Douglas A. Bolduc
Volvo sends message to suppliers

Volvo CEO Hakan Samuelsson says that the automaker's decision to electrify all its future powertrains provides a clear message to suppliers. "They can count on Volvo as a customer," he said.

BLOG: Hannah Lutz
A flat tire taught me a warranty lesson

One of the several lessons I learned from a flat-tire experience last week was be more aware of my warranty. But an occasional reminder from the dealership or automaker that summarizes common occurrences the warranty covers would go a long way, giving customers more peace of mind and improving their relationships.

BLOG: Jessis Snyder
The tide is finally turning

It's not just that June sales fell. The rate of decline was relatively modest at 2.9 percent. But once again reality was on the low side of what was anticipated. We're at the halfway point of the year. Following back-to-back years of record sales, it's time to take stock of 2017. The tide has turned.