Letters

Sales staff seen as plentiful, disposable

James B. Treece's “No experienced personnel need apply at this dealership” confirms my view that in automotive retailing, salespeople are considered readily available and easily disposable.

Our cars seem to invite distraction

Regarding “Keep your eyes on the road, hands off the doughnuts”: What did the industry think was going to happen when we made phone usage easier and added cupholders, visor mirrors and other distractions to our vehicles?


What did Obama's EPA get so right?

I read “On emissions rule, we got it right in 2012” expecting to see some factual data on why Gina McCarthy believes the previous administration “got it right.” Did they properly consider the fleet mix, gas prices, the economy, etc.?

MORE LETTERS EDITORIALS COLUMNISTS BLOGS
LETTER TO THE EDITOR
Our cars seem to invite distraction

Regarding “Keep your eyes on the road, hands off the doughnuts”: What did the industry think was going to happen when we made phone usage easier and added cupholders, visor mirrors and other distractions to our vehicles?

LETTER TO THE EDITOR
GM's action is just a poor excuse

Regarding “GM to stop reporting U.S. sales monthly, switches to quarterly release”, many thousands of people in the auto industry look forward to monthly sales reports.

LETTER TO THE EDITOR
Do the right thing: Say no to GAC

I was astonished and disappointed that “Courtship begins for Chinese brands” included this response from a general sales manager: GAC “might be the next Hyundai.”

LETTER TO THE EDITOR
What did Obama's EPA get so right?

I read “On emissions rule, we got it right in 2012” expecting to see some factual data on why Gina McCarthy believes the previous administration “got it right.” Did they properly consider the fleet mix, gas prices, the economy, etc.?

LETTER TO THE EDITOR
Transferring calls the right way

Your December 2017 article “Bad Connection” gave tangible reasons for implementing practices to eliminate how business is potentially lost by not serving customers.

LETTER TO THE EDITOR
Service lags on technology

The potential of every dealership in America could easily be doubled if we took basic steps to retain our customers and protect our dealer brand and that of the OEM we represent.

LETTER TO THE EDITOR
Human drivers have worse track record

Keith Crain opposes testing driverless technology on public roads seemingly because of one accident resulting in the unfortunate death of one pedestrian

LETTER TO THE EDITOR
Self-driving vehicle you could trust

One hundred years ago, my wife’s grandfather Arvel rode the world’s first autonomous vehicle. To meet girls at church and barn dances for courting purposes, Arvel hitched up his old reliable horse to a wagon and rode for miles throughout southern Illinois.

LETTER TO THE EDITOR
What about vehicles driven by humans?

If one fatality of a pedestrian — who was wearing dark clothing and unpredictably walked into the path of an autonomous test vehicle on an unlit road at night — is a valid reason to proclaim, “Get them off public roads," then I am puzzled by your lack of consistency.

LETTER TO THE EDITOR
Diesels may not be done just yet

It is noteworthy that at the Geneva auto show, VW CEO Matthias Mueller predicted the diesel’s “renaissance” and Mercedes exhibited a preproduction plug-in hybrid version of its OM 654 diesel engine, part of a more than $3 billion investment in a new engine family.

LETTER TO THE EDITOR
Safety regulations need attention

The update to the New Car Assessment Program ratings system will be a big part of the future for inspiring the auto industry and must be perfectly clear to increase our driving safety.

LETTER TO THE EDITOR
Jackson ignores back of the store

AutoNation's Mike Jackson looks only at the front of the dealership (sales), just like most other dealers and chain store operators. As such, he is not paying attention to the back of the store (parts and service), where losses in warranty and policy dollars continue to mount.

LETTER TO THE EDITOR
Missed chance to honor Marchionne

I don't know Sergio Marchionne personally, and I'm not a shareholder or stakeholder in any FCA business, but by nearly every account, his upcoming departure should be a victory lap for him.

LETTER TO THE EDITOR
Ram's MLK spot a great reminder

I applaud Vince Bond for his stance on Ram’s use of Martin Luther King Jr.’s ode to service in the brand’s Super Bowl commercial.

LETTER TO THE EDITOR
Vehicle addresses refueling, range

Quick, convenient refueling and adequate driving range are keys to widespread acceptance of electrified vehicles, and a Detroit-area inventor, Lee Caudill, has received a patent for a vehicle that addresses these issues.

LETTER TO THE EDITOR
GM's dangerous game of Jenga

in a few short years, a handful of GM executives have been able to almost completely dismantle the irreplaceable tower of America's world's largest vehicle manufacturer.


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