Letters to the Editor
Emerging retail tech helps sell EVs

To the Editor: Dealers should tailor emerging retail technology to customer needs and preferences that change as vehicle technology changes ("Dealers must tailor technology to their needs," Opinion, Nov. 10). New research at the University of ... 12:01 am U.S. ET | Dec. 8

Why I won't be at the conference

To the Editor: A full-page ad on Page 60 of the Nov. 10 issue requests our attendance at the Automotive News World Congress. Among the featured speakers, though, are two whose business models undermine the highly successful and competitive franchise ... 12:01 am U.S. ET | Dec. 8

Clean diesels are perfect for China

To the Editor: Yang Jian's commentary on serious problems meeting fuel economy targets faced by half of China's 26 auto importers said "the only feasible solution is for foreign automakers to reduce their imports of all those gas guzzlers" ("China's ... 12:01 am U.S. ET | Nov. 17

Fla. dealers are upfront on pricing

To the Editor: TrueCar's new bid to increase "transparency" in vehicle purchases is, in my view, nothing more than a marketing scheme for the misinformed and, frankly, distorts the image of the franchise system that I work in and for ("TrueCar ... 12:01 am U.S. ET | Oct. 27

How to get off on the wrong foot

To the Editor: Regarding "De Nysschen: 'Don't mess with me'" (Final Assembly, Oct. 6) about the Cadillac boss's Facebook post: I am neither an "armchair marketing expert" nor an indignant Detroit soul (his references), but I do know arrogance when I ... 12:01 am U.S. ET | Oct. 27

All Cadillac needs is superior product

To the Editor: I could not agree with Keith Crain more about Cadillac ("Cadillac is making big mistakes," Oct. 6). I was wondering myself: What are these people thinking? First they lose the wreath from the shield to make it more hip and now copycat ... 12:01 am U.S. ET | Oct. 27

China, UC Davis collaborate on EVs

To the Editor: Yang Jian's recent column described China's burgeoning electric vehicle industry and the role of Vice Premier Ma Kai in promoting EVs ("How one pol championed China EV sales," Sept. 15). In China and the U.S. alike, the ... 12:01 am U.S. ET | Oct. 20

Keep the Wrangler in Toledo

To the Editor: This is regarding "Wrangler shock wave hits Toledo" (Oct. 6). Collectors take note: If you want a real Jeep Wrangler, better buy it now. I worked at the Toledo, Ohio, Jeep plant for more than 30 years. The Wrangler is special, and it ... 12:01 am U.S. ET | Oct. 20

N.Y. move is not a vote against Detroit

To the Editor: I read the observations regarding Cadillac in Keith Crain's Oct. 6 column with interest ("Cadillac is making big mistakes"). Without wishing to consume valuable column space elaborating the rationale behind the various changes taking ... 12:01 am U.S. ET | Oct. 13

Hard questions on autonomous cars

To the Editor: The autonomous car has enormous implications for our industry. We seem to be focusing on the benefits, which are many, and avoiding the harder questions such as security and the implications of future generations who will have ... 12:01 am U.S. ET | Oct. 6

GM gets serious about Cadillac

To the Editor: I was at the Las Vegas Cadillac dealers meeting, and your story was a good representation of it ("Cadillac prepares dealers for a jolt," Sept. 29). It was only the second time in my career as a Cadillac dealer that the General Motors ... 12:01 am U.S. ET | Oct. 6

Time to step up online CPO game

To the Editor: The pressure to maintain new-vehicle sales increases the allure of incentives, which drive lower used-vehicle prices. What makes incentives so dangerous? They drive new-vehicle transaction prices down, driving used-vehicle prices down. ... 12:01 am U.S. ET | Sept. 22

Can't judge client's ability to pay

To the Editor: In "The incentives debate: Who's being 'stupid'?" (Aug. 25), American Honda's John Mendel warned rivals who are luring customers with longer loans and courting risky subprime buyers: "You're probably pulling people out of used cars ... 12:01 am U.S. ET | Sept. 1

A lot to learn from past acquisitions

To the Editor: Your stories in recent weeks about the possibility of large acquisitions in the supplier community bring to mind the quote "Those who cannot remember the past are condemned to repeat it." Our industry has contemplated major ... 12:01 am U.S. ET | Sept. 1

Distrust of dealers benefits Tesla

To the Editor: Thanks to News Editor James B. Treece for speaking truth to power ("A failure to punish fails members," Aug. 4). As a franchise and dealer attorney, I have been following the Tesla issue closely. I believe Treece hit the nail on the ... 12:01 am U.S. ET | Aug. 25

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, 5th-generation dealer Jamie Richter, acting on his dad's advice, has taken luxury-hotel touches and applied them to his newly built showroom. Mon., December 15
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