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Letters to the Editor
Women do well as service advisers

The writer, who now works for Maritz, has also worked for Ford and Kia.
To the Editor: I wholeheartedly agree with the assessment of Roger Pipher, fixed operations ... 12:01 am U.S. ET | May 20

Most F&I managers aren't forgers

To the Editor: This is regarding an interview with F&I trainer Gil Van Over, "Signing a customer's name is forgery. Period" (Finance & Insurance newsletter, April 24). It opens with a statement ... 12:01 am U.S. ET | May 20

In F&I, honesty is still the best policy

To the Editor: Thank you for the April 17 interview with F&I trainer George Angus, "Payment packing is deception -- it's not OK" (Finance & Insurance newsletter). I agree that a lot of dealerships ... 12:01 am U.S. ET | May 20

Parts plan could hurt customer care

To the Editor: I read the article about the tiff between General Motors and its dealers over the new parts program ("GM wants more parts at stores," April 22). My analysis of the program indicates my store ... 12:01 am U.S. ET | May 6

Best visionary? Marchionne

The writer is a retired GM executive.
To the Editor: I perused with interest "The last quarter century" about Peter Brown's Petey Awards (April 22). While I ... 12:01 am U.S. ET | May 6

Vision, execution and incompetence

The writer has worked in dealer services or indirect lending at various financial institutions.
To the Editor: Thank you for the article by ... 12:01 am U.S. ET | May 6

'I wish we still had Hummer'

To the Editor: Peter Brown called the Hummer brand unnecessary. Hummer was a direct competitor of Jeep. Hummer was very well-received in its day. Now Jeep is the most valuable Chrysler brand. I ... 12:01 am U.S. ET | May 6

Car customers value efficiency

The writer works in automotive technology for an automotive retailer.
To the Editor: I have a comment on the facility requirements debate. Automakers undergo ... 12:01 am U.S. ET | April 22

Car dealerships are not Apple stores

To the Editor: Regarding "Musk opens fire on Texas dealers" (April 8) about Elon Musk and Tesla: I find his strategy bizarre. I won't bother addressing the anticompetitive aspects of it. Texas ... 12:01 am U.S. ET | April 22

Bush fuel cell effort didn't pick winners

At the U.S. Dept. of Energy, the writer was assistant secretary for energy efficiency and renewable energy from 2001 to 2005 and under secretary of energy from 2005 to 2007.
12:01 am U.S. ET | April 8

My brand? Being part of my community

To the Editor: Regarding Keith Crain's March 11 column, "The brand is king! What's the brand?": He is a man after my own heart. From the day I purchased my first dealership in Fort Worth, Texas, 30 years ago, I ... 12:01 am U.S. ET | April 8

Tesla's retail model: Let market decide

The writer owned Cadillac and BMW dealerships for 20 years.
To the Editor: The day I read the March 18 story "Tesla plays hardball," I was ... 12:01 am U.S. ET | April 1

What Tesla does differently

To the Editor: I have a comment on the March 25 story on electric vehicle sales ("Plugging along"). I am a retired dealer for Mercedes-Benz, BMW, Porsche, Bentley and Rolls-Royce at the Fremont (Calif.) ... 12:01 am U.S. ET | April 1

Retailer's brand matters to buyers

The firm has had several auto industry clients.
To the Editor: I couldn't agree more with Keith Crain's forecast of a multibrand retail ... 12:01 am U.S. ET | March 25

What would we do without dealers?

The writer has worked in dealer services or indirect lending at various financial institutions.
To the Editor: Congratulations to North Carolina dealer Mike Alford for ... 12:01 am U.S. ET | March 25