As new-vehicle sales cool in China, dealers are turning to their highly-respected U.S. counterparts to learn how to create additional revenue streams in stores while preparing for potential investments in the American market.
Pittsburgh-area dealer Corina Diehl has battled heartache and pushback from her peers to become a prominent retailer who is lobbying against controversial incentive programs and taking steps to ensure her business stays in the family.
Chinese-owned Volvo Cars has been transformed in recent years under CEO Hakan Samuelsson. It's revamping its product lineup, securing roots in the U.S. and making a big push into electrification with lessons from Tesla. And despite new trade friction, Samuelsson expects Volvo to post its fifth straight year of record global sales in 2018.
How do you explain VW's struggles in the United States, where the brand once reigned as import champion? New CEO Herbert Diess says the German company was out of touch with the U.S. market. Handing authority to Long Island native and former Audi U.S. boss Scott Keogh will mark a big step toward a comeback.
A strict candidate screening process makes it tough to land a job at Acura Turnersville near Philadelphia. But once hired, staffers are trained and mentored to help them grow within the Penske Automotive Group dealership, where annual employee turnover is just 13 percent. The strategy has helped the store secure the No. 1 spot on the seventh annual Automotive News list of the Best Dealerships To Work For.
Dealer Gregg Kunes has created a secure and spirited workplace for employees by focusing on faith, family and giving back to those in need. The effort has helped Kunes Country Auto Group stores in Wisconsin and Illinois secure spots on Automotive News' Best Dealerships to Work For list five of the past seven years.
Michigan dealer Jay Feldman is playing nice with automakers and partnering with the "nicest guy in Hollywood" to boost sales and revenue at Feldman Automotive, which sells Chevrolet, Hyundai and Kia vehicles.
Bill Brown Ford near Detroit doesn't have to search high and low for body shop technicians. That's because the collision center's robust apprenticeship program leverages a sizable training budget, an in-house instructor and family ties to help recruit and retain employees.
A member of Prime Motor Group's vehicle subscription program in suburban Boston can move a kid to college with a Ford pickup and 'flip' to a Porsche for a night on the town within a matter of hours. That variety is one reason why Prime CEO David Rosenberg and other retailers across the country believe subscription services can be a viable alternative for customers who favor flexibility over buying or leasing a vehicle.
Immerse yourself in the automotive industry and adapt to change. Those are two of the career tips from the 2018 40 Under 40 retail class. In this video report, see how four honorees are opening closed doors, learning by teaching others, embracing new trends and empowering women at dealerships.
How do you manage a dealership in Terry Taylor's retail empire? Partner George Girjel, a 40-year-old refugee from Uzbekistan, says creating satisfied employees and customers leads to increased market share and profits. The formula has helped Girjel turn around two struggling Nashville-area dealerships.
Mercedes-Benz of Novi in suburban Detroit is one of a growing number of U.S. auto retailers touting multilingual staffers who can effectively communicate with an increasingly diverse customer base. The effort to remove language barriers is changing the way the store hires talent, enhancing the buying process and improving the dealership's bottom line.