How do you manage a dealership in Terry Taylor's retail empire? Partner George Girjel, a 40-year-old refugee from Uzbekistan, says creating satisfied employees and customers leads to increased market share and profits. The formula has helped Girjel turn around two struggling Nashville-area dealerships.
Mercedes-Benz of Novi in suburban Detroit is one of a growing number of U.S. auto retailers touting multilingual staffers who can effectively communicate with an increasingly diverse customer base. The effort to remove language barriers is changing the way the store hires talent, enhancing the buying process and improving the dealership's bottom line.
American Honda's new automobile division chief, Henio Arcangeli Jr., has spent his first six months on the job meeting ambitious dealers, balancing supplies of the Accord and CR-V and keeping a tight rein on spiffs at a company where the bar is high.
Former Nissan and TrueCar executive Larry Dominique is devising PSA's decade-long return to the U.S. with a focus on mobile apps, car sharing and a possible retail network in which dealers could “actually make a profit” on new-vehicle sales.
Toyota North America CEO Jim Lentz says the automaker is eyeballing opportunities in passenger cars as rivals exit the segment. He also explains why there may be comfort in a shortage of Tacoma pickups and why being a laggard in EVs now won't hurt in the long run.
Vandergriff Chevrolet in Arlington, Texas, doesn't want to fumble the handoff of a sales customer to the parts and service departments. That's why a strategically designed “bucket tour” of the 60,000-square-foot dealership is providing buyers a pathway to clean and well-maintained vehicles while boosting the store's fixed operations business.
Saab may be dead, but it has loyal fans who strive to keep their cars in pristine condition. Orio North America is keeping those aging cars on the road with original equipment parts and a network of official service centers. Along the way, Orio is coming up with innovative ways to make its parts stand out, to leverage Saab's engineering know-how, and to keep its customers for life.
Motorcars Honda was losing oil-change customers to speedy independent garages. That's why the Cleveland-area dealership built a 100-foot-long, express-service assembly line. Executives say the process of pulling cars through service is slashing wait times, providing greater transparency to clients and feeding more work into the main shop.
Shahin Alizadeh says soaring property prices in big cities will only "get worse." So the Toronto dealer scrapped plans for a traditional auto mall downtown and opted to build multi-story dealerships, high-rise condos and fancy shops to maximize use of his acreage and negate rising land costs. Alizadeh says dealers and manufactures are monitoring the mixed-use development to see if it can be replicated in other large cities.
Ohio dealer Joey Huang says his mother cried when she learned he was going into the car business after getting his dental school degree. Two decades later, Huang is making a mark by advocating for minority dealers while preparing for a changing dealership landscape by working to perfect innovations that he shamelessly borrows from others.
Matick Auto Group in suburban Detroit analyzes historical sales data, gross profit opportunities and existing inventories to ensure the used vehicles it buys are sold within an average of 30 days. The strategy is becoming increasingly important as a tidal wave of off-lease vehicles and rising interest rates put pressure on used-car prices.
Motorcars Honda in Cleveland Heights, Ohio, has built a service assembly line to provide customers with a speedy and transparent experience at a 'competitive' price. The express drive services roughly 30 cars per hour and helps prevent clients from drifting away to independent shops for routine maintenance.