Lamborghini Broward in Davie, Fla., has created an atmosphere of inclusiveness for those who enter the store. All customers at the Warren Henry Auto Group dealership can touch the pricey cars without an elitist screening process. And that sense of openness has shaped a happier workplace where employees are promoted from within and have a voice in day-to-day operations. The strategy helped the store secure the top spot on the sixth annual Automotive News list of the Best Dealerships to Work For.
Covering other shifts, passing the hat and providing emotional support during tough times are common practices among employees at Advantage Toyota Valley Stream near New York City. Staffers also follow their general manager's lead when it comes to having a strong work ethic, rehiring 'good people' and creating a respectful environment at the store, which has been named to Automotive News' Best Dealerships to Work For list for the first time.
After working at Honda, Liza Borches joined the family dealership business just as her father, former NADA Chairman Carter Myers, was thinking about an exit strategy. He has stepped back enough to allow her to make her own decisions - some of them painful learning experiences. Those lessons have shaped a distinct growth strategy and helped her deal with pressure from automakers with inventory to unload.
Bill McDaniels has survived the scrutiny of manufacturers suspicious of the fact that he builds his own dealerships. But he doesn't see much chance for his smaller peers outlasting other trends. While seeking to expand his six-rooftop group, he foresees an automotive retail world governed by an Amazon-style ordering system and controlled by big chains. All this as he maps his own, emotional exit from the business.
Second-generation car dealer Aaron Zeigler went to buy a snowmobile and instead bought the store. Zeigler then used his experience as an auto retailer to build a dazzling motorsports facility that features greeters, an indoor service lane and a menu-based F&I system. The strategy has created group-wide cost savings in service, allowed staffers to work on both sides of the business and spawned a leadership training center.