Pat Howk is a customer assistance specialist for a St. Louis dealership who has spent nearly half his life (he's 60) responding to vehicle owners' calls for roadside help. He's available 24/7 to change a tire, jump-start a battery, or unlock a car or truck with the keys inside.
Dealers featured this week inlcude Bob Zeigler, president of Zeigler Chevrolet in Claysburg, Pa.; Dealer principal Mike Riehl of Mike Riehl's Roseville Chrysler-Dodge-Jeep-Ram in Roseville, Mich.; Dealer principal Donald Vance Jr. of Don Vance Ford in Marshfield, Mo.; David Fischer Jr., president of Suburban Infiniti of Novi in Novi, Mich.; and Dealer principal Mike Pauly of Pauly Toyota in Crystal Lake, Ill.
The Environmental Protection Agency could hire Toyota Motor North America's non-profit consulting arm to help improve administrative efficiency, but public interest groups say the arrangement poses a conflict of interest because the automaker is a regulated entity.
Two-thirds of calls to dealerships are about service and parts, but a large share of those calls don't get completed. We offer tips to improve your service department's phone practices, thus boosting your fixed ops revenue.
The emerging generation of battery-powered EVs is likely to bring about the greatest changes to dealership fixed operations the industry has seen in decades, because the vehicles will require far less service than gasoline-powered cars and trucks.