The alliance between Renault and Nissan needs to come up with a sustainable plan -- something "irreversible" -- for a future when Carlos Ghosn is no longer around as chairman to guide the partnership, the top executive says.
The move is a major policy shift that will open the market wider to automakers such as Nissan and Tesla. It comes amid a trade standoff between Washington and Beijing, and signals the end of a 1994 rule in the biggest auto market that limits foreign automakers to a 50 percent share of any local venture.
How automakers respond to technical issues can seem a mystery. Some problems can be addressed with a technical service bulletin and redesigned parts, while others warrant a recall. Nissan's Jim Blenkarn peels back the curtain.
As part of a new program called "Fixed Right First Time," Nissan has created what it calls its Last Line Defense Team. When a dealership shop can't fix a vehicle, even after checking with experts who staff Nissan's Tech Line, the last line goes into action.