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Captives throw flag on ex-NFL stars' dealerships; Daimler idles S.C. plant as storm looms; Bull turns bearish on Tesla; Where Rams are free to roam?; Ford's off-road 'cruise control.'
Some captives have put their lease-end education tools online to improve customer satisfaction with an experience that too often leaves consumers with questions.
If dealerships, lenders and automotive brands want customers to be happier, a more digital and personalized lease-end process may be the answer.
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