NADA Convention
 

Soros is ready to move on auto dealerships

3:40 pm U.S. ET | Jan. 26, 2015
Wall Street powerhouse Soros Fund Management is ready to move on a deal to acquire auto dealerships, a representative of the fund said at a private dinner Saturday in San Francisco, according to two...... Read More »

Porsche works to deliver more Macans to U.S. dealerships

12:01 am U.S. ET | Jan. 26, 2015
Porsche is working to increase supplies of the new Macan midsize crossover to US dealers in 2015. Wait times for Macan buyers have been six months or more since it went on sale last May.... Read More »

 
  
NADA video
Mitsubishi Galant

Mitsubishi, Renault-Nissan midsize sedan project stalls

12:01 am U.S. ET | Jan. 25, 2015
A plan for the Renault-Nissan Alliance to supply Mitsubishi dealers with a midsize sedan has stalled, according to a senior U.S. Mitsubishi executive.... Read More »

GM eager to squeeze more out of BDCs

11:00 am U.S. ET | Jan. 25, 2015
GM is using the Year of the Recall to reinforce the importance of operating a business development center, on both the sales and service sides of the...... Read More »

Hyundai plans incentives, run-out packages for Elantra

12:01 am U.S. ET | Jan. 25, 2015
Hyundai is less than a year away from redesigning the Elantra compact car, its most popular US model.... Read More »

Toyota sees sales boost from trucks, Tacoma

12:01 am U.S. ET | Jan. 25, 2015
Toyota Motor Sales plans to top 2.4 million in US sales this year across its Toyota, Lexus and Scion divisions, up from 2.37 million units last year.... Read More »

George Soros' Wall Street fund shops for dealership groups

10:30 pm U.S. ET | Jan. 24, 2015
Wall Street fund Soros Fund Management wants to partner in, invest in or outright buy a large auto dealership group, according to four sources...... Read More »

At Kia, the No. 2 sales exec for U.S. is out

3:45 pm U.S. ET | Jan. 24, 2015
A year after the last major shakeup at Kia Motors America, the Korean automaker's No. 2 U.S. sales executive parted ways with the company last week.... Read More »

Volvo dealers embrace U.S. management shift

5:00 pm U.S. ET | Jan. 24, 2015
Dealers applaud the recent management change at Volvo Cars of North America and said having a senior executive from the home office in Sweden at the...... Read More »

Buick, GMC, riding truck wave, aim for more share gain

8:00 pm U.S. ET | Jan. 24, 2015
Buick and GMC are out to gain U.S. market share again this year by riding momentum in truck and crossover sales.... Read More »

VW dealers welcome profit-focused message

2:00 pm U.S. ET | Jan. 24, 2015
Volkswagen of America executives told dealers to expect a small uptick in U.S.... Read More »

Honda bets on redesigned trucks to boost U.S. sales

3:30 pm U.S. ET | Jan. 24, 2015
Honda expects to beat last year's 1 percent U.S. sales increase as it breathes new life into its truck lineup in 2015.... Read More »

BMW modernizes operations as sales rise

4:00 pm U.S. ET | Jan. 24, 2015
BMW is investing behind the scenes in North America to support its rising U.S. sales volume.... Read More »

Cadillac chief strives to reassure anxious dealers

3:15 pm U.S. ET | Jan. 24, 2015
Cadillac President Johan de Nysschen sought to reassure dealers at the brand's make meeting that he isn't out to eliminate stores, though he offered...... Read More »

Lincoln, counting on Black Label for conquests, to expand program to more states

4:00 pm U.S. ET | Jan. 24, 2015
Lincoln’s new Black Label program, which offers customized themes and an elite level of customer service, is helping the brand make conquest...... Read More »

Ford dealers want U.S. market share back

2:15 pm U.S. ET | Jan. 24, 2015
Ford's new sales chiefs aim to recapture the 1 point of U.S. market share that the brand gave up in the past year.... Read More »

Hot Subaru sets its sights on the Sunbelt

12:01 am U.S. ET | Jan. 24, 2015
Subaru, gunning for a seventh straight year of record U.S.... Read More »

Mercedes to send U.S. dealers greater share of global output

4:00 pm U.S. ET | Jan. 24, 2015
Mercedes-Benz dealers will receive a greater share of the brand’s global production this year after experiencing tight supplies in 2014, U.S.... Read More »

GM and Ally compete to grow F&I

12:34 pm U.S. ET | Jan. 24, 2015
GM is on a hiring binge to build a direct sales force for its branded F&I products as the company seeks a foothold in the competitive space.... Read More »

Chevy banks on new models to end stretch of U.S. share loss

2:15 pm U.S. ET | Jan. 24, 2015
Chevrolet this year expects to snap its string of three straight years of US market share declines by capitalizing on its revitalized truck lineup,...... Read More »

Mini dealers to keep popular customer satisfaction program; sales expected to return to '13 levels

2:30 pm U.S. ET | Jan. 24, 2015
Mini told its US dealers Saturday that the brand will continue its popular “Motorer Obsession” program that reimburses dealers when they...... Read More »

Subaru dealers seek more cars even as growth slows

1:30 pm U.S. ET | Jan. 24, 2015
Subaru dealers told the factory they want more cars as the brand heads into what's promised to be another record year.... Read More »

Quick question

7:00 pm U.S. ET | Jan. 24, 2015
What have you seen at the show that interests you?... Read More »

Getting creative to get noticed at NADA

5:53 pm U.S. ET | Jan. 24, 2015
Big vendors can afford the big bucks.... Read More »

Reputation.com managing online reputation for Ford dealers

6:52 pm U.S. ET | Jan. 24, 2015
Ford dealers have a new vendor for managing their reputation management and an opportunity, perhaps as early as this summer, to get discounted prices...... Read More »

Q&A

Subaru urges dealers to invest in stores

5:37 pm U.S. ET | Jan. 24, 2015
With record U.S. sales for seven years in a row, Subaru has become an enviable brand.... Read More »

Honda expects new HR-V compact crossover to help spur sales

6:37 pm U.S. ET | Jan. 24, 2015
Honda expects to beat last year's 1 percent U.S. sales increase as it breathes new life into its truck lineup in 2015.... Read More »

Michelle Primm of Cascade Auto Group named Woman of the Year

5:52 pm U.S. ET | Jan. 24, 2015
Michelle Primm, managing partner of Cascade Auto Group in Cuyahoga Falls, Ohio, received the Barbara Cox Anthony Automotive Woman of the Year award...... Read More »

NADA offers a dealers' guide to federal advertising rules

5:53 pm U.S. ET | Jan. 24, 2015
NADA announced a new Dealer Guide to Federal Advertising Requirements aimed at helping dealerships avoid trouble with the Federal Trade Commission,...... Read More »

Quick question

5:53 pm U.S. ET | Jan. 24, 2015
Is the steady drumbeat of recalls spooking your customers?... Read More »

ADAM KRAUSHAAR, HYUNDAI NATIONAL DEALER COUNCIL

New product, new marketing are key for Hyundai

2:00 pm U.S. ET | Jan. 24, 2015
From 2008 to 2011, fresh-looking Hyundai sedans arrived in U.S. showrooms, and Hyundai dealers were able to seize on the competition's struggles.... Read More »

MIKE SULLIVAN, PORSCHE DEALER BOARD OF REGENTS

Riding Macan's strength, a 50,000 year is within sight

2:00 pm U.S. ET | Jan. 24, 2015
After five straight years of sales increases, dealers are looking for Porsche's U.S. leadership to remain careful about new goals.... Read More »

BRAD SOWERS, CHEVROLET NATIONAL DEALER COUNCIL

High confidence in product after the Year of the Recall

2:00 pm U.S. ET | Jan. 24, 2015
Chevrolet dealers were put to the test in 2014, with about 70 recall campaigns that sent millions of vehicles through their service lanes.... Read More »

DON HOBDEN, KIA NATIONAL DEALER COUNCIL

Kia dealers prepare for an off-lease blitz in 2015

2:00 pm U.S. ET | Jan. 24, 2015
Several years after Kia Motors America hit the gas on leasing to accelerate its growth, Kia dealers are readying their certified pre-owned programs...... Read More »

JOHN IACONO, LEXUS NATIONAL DEALER ADVISORY COUNCIL

New products, strong margins delight Lexus dealers

2:00 pm U.S. ET | Jan. 24, 2015
Lexus expanded its lineup to 11 nameplates from nine last year with the new NX crossover, for which Lexus is targeting 40,000 sales in 2015, and the...... Read More »

Quick question

12:01 am U.S. ET | Jan. 24, 2015
With gasoline prices down, are your customers ignoring miles per gallon ratings and hybrids in their purchase considerations?... Read More »

BOB ALVINE, SUBARU NATIONAL DEALER ADVISORY BOARD

Subaru dealers focus on serving all those customers

2:00 pm U.S. ET | Jan. 24, 2015
It's a good time to be a Subaru dealer, says Bob Alvine, chairman of the Subaru National Dealer Advisory Board.... Read More »

RYAN GREMORE, MITSUBISHI NATIONAL ADVISORY BOARD

Dealers: 'Product, product, product, we want product'

2:00 pm U.S. ET | Jan. 24, 2015
If anyone understands that it's darkest before the dawn, it's Mitsubishi dealers.... Read More »

DAN MARKS, LINCOLN NATIONAL DEALER COUNCIL

McConaughey spots, MKC fuel Lincoln optimism

2:00 pm U.S. ET | Jan. 24, 2015
2014 not only halted Lincoln's three-year streak of declining sales, it produced the brand's biggest year-over-year gain since 1997.... Read More »

Q&A WITH GREG MILLER | CEO, LARRY H. MILLER GROUP OF COS.

Miller learned from his dad and learned how to delegate

2:00 pm U.S. ET | Jan. 24, 2015
Greg Miller, 48, learned a lot about the car business from his father, Larry H. Miller. But he is a very different leader from his dad.... Read More »

How to contain aluminum dust?

2:00 pm U.S. ET | Jan. 24, 2015
Curtains or walls? It's a big decision that Ford dealers with body shops face as they gear up to repair the 2015 aluminum-body F-150 pickup, arriving...... Read More »

AutoNation aims to beef up service

2:00 pm U.S. ET | Jan. 24, 2015
AutoNation Inc.... Read More »

GM tablet tool aims to lift service revenue

2:00 pm U.S. ET | Jan. 24, 2015
About 1,200 General Motors dealerships have begun using a tablet tool, part of a software program called Service Workbench, that lets service...... Read More »

BEST PRACTICES

Cardinale group makeover flexes digital muscle

2:00 pm U.S. ET | Jan. 24, 2015
In 2008, the recession was raging, and dealer Joe Cardinale decided to make some changes.... Read More »

Service lanes can become source of used-car inventory

2:00 pm U.S. ET | Jan. 24, 2015
Brian Benstock has found that his own service department is the best place to shop for used vehicles.... Read More »

F&I departments need a farm team

2:00 pm U.S. ET | Jan. 24, 2015
The term “succession planning” is usually applied to dealer principals, but it can apply to F&I managers, too.... Read More »

Finance managers found on showroom floor

2:00 pm U.S. ET | Jan. 24, 2015
After working as a sales representative for almost two years at Atlantic Hyundai in West Islip, N.Y.... Read More »

Outsmart the fake pay stub

2:00 pm U.S. ET | Jan. 24, 2015
Missing pay stubs are pitfalls for finance and insurance managers.... Read More »

BEST PRACTICES

A terrible wreck, but not a total loss

2:00 pm U.S. ET | Jan. 24, 2015
Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since.... Read More »

BEST PRACTICES

Creative pairing: 2 dealers innovate as partners

2:00 pm U.S. ET | Jan. 24, 2015
After toiling to revitalize separate single-point dealerships in the Detroit area, two childhood friends merged and expanded operations to compete...... Read More »

BEST PRACTICES

Urban-living trend a chance to branch out and up

2:00 pm U.S. ET | Jan. 24, 2015
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway.... Read More »

Loan application blasts could be a blow to dealers

2:00 pm U.S. ET | Jan. 24, 2015
Technology makes it easy for finance and insurance managers to blast credit applications across a wide spectrum of lenders, called shotgunning,...... Read More »

BEST PRACTICES

Second-chance store lets staff shine

2:00 pm U.S. ET | Jan. 24, 2015
At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles...... Read More »

At Miami store, no more 'beat up' customers

2:00 pm U.S. ET | Jan. 24, 2015
F&I managers at Dadeland Dodge-Chrysler-Jeep in Miami are responsible for the gross profits from both vehicle sales and F&I and handle vehicle...... Read More »

Shops use standard inspections to help boost repair orders

2:00 pm U.S. ET | Jan. 24, 2015
Over the past four years at Dublin Toyota in Dublin, Calif., the service department has increased its average customer-pay repair order by $105.... Read More »

SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

2:00 pm U.S. ET | Jan. 24, 2015
Many dealerships are investing heavily in fixed operations.... Read More »

Q&A WITH DAN FIELDS | PRESIDENT, FIELDS AUTO GROUP

Dealership group invests for 'nice, exciting, fun' stores

2:00 pm U.S. ET | Jan. 24, 2015
Merit Earl Fields was sales manager at Cadillac before becoming a Cadillac dealer on Chicago's North Shore in 1971.... Read More »

FOILING FRAUD

Phony deals cost dealers reputation, vehicles and lenders

2:00 pm U.S. ET | Jan. 24, 2015
For employees in a dealership's finance and insurance office, spotting a potentially fraudulent deal is top priority.... Read More »

Nissan targets improvements in dealer experience

4:15 pm U.S. ET | Jan. 23, 2015
Nissan will roll out a nationwide program this spring intended to boost its middle-of-the-road customer satisfaction scores on dealership experience.... Read More »

Bush strikes a presidential tone

7:16 pm U.S. ET | Jan. 23, 2015
Before a friendly audience of a few thousand attendees packing a ballroom at the NADA convention Friday, Jeb Bush said the United States is "starved...... Read More »

GM: Get succession plans set

7:19 pm U.S. ET | Jan. 23, 2015
General Motors has directed its field organizations to ask every GM dealer this year if he or she has a succession plan.... Read More »

Acura to take NSX orders in summer

6:15 pm U.S. ET | Jan. 23, 2015
Acura will begin taking orders for its much-anticipated NSX sports car this summer, but it has not yet decided which dealers will carry it,...... Read More »

Infiniti reasserts its USA imperative

6:45 pm U.S. ET | Jan. 23, 2015
Infiniti is reassuring its dealers that the United States remains at the center of its business plan despite an ongoing push to globalize the brand.... Read More »

Mazda targets 11% U.S. sales bump in 2015

5:15 pm U.S. ET | Jan. 23, 2015
Mazda expects an 11 percent jump in U.S.... Read More »

FCA projects 10% growth in U.S. retail sales for '15, extending streak

3:45 pm U.S. ET | Jan. 23, 2015
FCA US dealers were told to anticipate as much as 10 percent growth in their U.S.... Read More »

Long-term trends to siphon off sales, NADA economist says

1:15 pm U.S. ET | Jan. 23, 2015
Steven Szakaly, NADA's chief economist, reiterated his forecast of 16.9 million U.S. light-vehicle sales in 2015.... Read More »

Crossovers will deliver another record year for Audi, Keogh says

3:15 pm U.S. ET | Jan. 23, 2015
Greater availability of hot-selling crossovers will propel Audi to another record year of U.S. sales in 2015, Audi of America CEO Scott Keogh says.... Read More »

MTV study finds Gen Y wants cars -- and a better buying process

4:00 pm U.S. ET | Jan. 23, 2015
Many millennials really do like cars and strive to own one.... Read More »

Parting advice

8:31 pm U.S. ET | Jan. 23, 2015
Forrest McConnell, NADA's outgoing chairman, told dealers at the convention's opening session Friday to "set goals that will push you and rip you out...... Read More »

Munoz: Titan can do better than 5% goal

8:22 pm U.S. ET | Jan. 23, 2015
Nissan startled many last week when it said it envisioned its newly unveiled redesigned 2016 Titan capturing 5 percent of the full-size pickup market.... Read More »

Partying at Nissan

6:08 pm U.S. ET | Jan. 23, 2015
Fred Diaz, left, head of the Nissan brand's U.S. sales, marketing and operations, and industry veteran Jim Press at Nissan's reception.... Read More »

Cooperative spirit

6:07 pm U.S. ET | Jan. 23, 2015
Rivals CDK Global and Reynolds and Reynolds have two of the largest stands at the NADA Expo -- and well apart from each other.... Read More »

Reports aim to aid VW certified used sales

6:52 pm U.S. ET | Jan. 23, 2015
Volkswagen of America will provide free CarStory Market Reports to VW dealers to help educate consumers about the benefits of VW's certified...... Read More »

Congrats, dealers!

6:53 pm U.S. ET | Jan. 23, 2015
Ford's Salute to Dealers reception honored six dealers for dedication to their communities.... Read More »

On the record

8:00 pm U.S. ET | Jan. 23, 2015
Featuring Bob Carter, head of automotive operations for Toyota Motor Sales U.S.A., TrueCar President John Krafcik; and AutoNation CEO Mike Jackson.... Read More »

Q&A

GM Financial is up to the full-service task

6:53 pm U.S. ET | Jan. 23, 2015
GM Financial will become the exclusive provider of subsidized leases for Buick-GMC dealerships on Feb. 3. Cadillac and Chevrolet will follow.... Read More »

Time honors Andy Crews as 2015 dealer of the year

7:00 pm U.S. ET | Jan. 23, 2015
Andy Crews is the 2015 Time Dealer of the Year. Crews, 44, received the award in San Francisco Friday.... Read More »

Help wanted to set standards on environment, safety

5:52 pm U.S. ET | Jan. 23, 2015
A nonprofit group called Clean Auto Alliance is launching at the convention to help dealerships improve environmental and safety best practices.... Read More »

2014 rental fleet purchases are most since '07

2:36 pm U.S. ET | Jan. 23, 2015
Rental car companies bought 1.63 million new vehicles in 2014, almost 4 percent more than they purchased the year before.... Read More »

ALAN BROWN, VOLKSWAGEN NATIONAL DEALER ADVISORY COUNCIL

Volkswagen dealer: 'We've got to get in the game'

2:00 pm U.S. ET | Jan. 23, 2015
It may have taken 18 straight months of falling sales, but it seems that Volkswagen AG finally got the message in 2014 that its U.S.... Read More »

CHIP GENGRAS, VOLVO RETAIL ADVISORY BOARD

Volvo dealers are hungry for the redesigned XC90

2:00 pm U.S. ET | Jan. 23, 2015
Volvo dealers thought 2014 would be the turnaround year for sales.... Read More »

MATT GUNDERSON, INFINITI NATIONAL DEALER ADVISORY BOARD

'Infiniti is pushing forward despite the upheaval'

2:00 pm U.S. ET | Jan. 23, 2015
Infiniti's long-range mission to conquer 10 percent of the world luxury market took some hits in 2014.... Read More »

MICHAEL LEVITAN, JAGUAR LAND ROVER RETAILER CABINET

Product boom a chance to revamp JLR dealerships

2:00 pm U.S. ET | Jan. 23, 2015
With at least eight new or refreshed vehicles on the way, Jaguar Land Rover is preparing for the largest product onslaught in the history of both...... Read More »

TOM CAREY, MAZDA NATIONAL DEALER ADVISORY COUNCIL

Mazda dealers see chance to explode, Subaru style

2:00 pm U.S. ET | Jan. 23, 2015
This summer, with the launch of the CX-3 subcompact crossover, Mazda is getting into a sizzling segment at just the right time. Can the company's U.S.... Read More »

JEFF ROSEN, NISSAN NATIONAL DEALER ADVISORY BOARD

Nissan has the drive, leadership to reach its goals

2:00 pm U.S. ET | Jan. 23, 2015
Nissan is on a roll, with rising market share, improved dealer profitability and improved customer satisfaction.... Read More »

Ford Motor again wins customer-loyalty title

2:00 pm U.S. ET | Jan. 23, 2015
Ford Motor Co.... Read More »

JEFFREY HODGE, HONDA NATIONAL DEALER ADVISORY BOARD

Honda dealers gear up for launches of key vehicles

2:00 pm U.S. ET | Jan. 23, 2015
Even as sales rise, Honda finds itself in a tricky position. It continues to toe the line between keeping margins up and incentives down.... Read More »

HENRY BROWN, BUICK-GMC NATIONAL DEALER COUNCIL

Strategic tweaks pay off in increased volume, profitability

2:00 pm U.S. ET | Jan. 23, 2015
Buick-GMC dealers have been enjoying the best of both worlds: Higher volume and improved profitability.... Read More »

Perks program lifts struggling store's satisfaction scores, sales

2:00 pm U.S. ET | Jan. 23, 2015
Land Rover San Diego is rewarding big spenders with a perks program that offers Padres baseball tickets, dry cleaning runs, preferential service...... Read More »

Show Notes