NADA Convention
 
PLAY LIKE YOU'RE BEHIND

What dealers can do in good times to prepare for the bad

12:01 am U.S. ET | Feb. 2, 2015 | UPDATED: 2/3/15 9:04 pm ET - corrected
Amid forecasts of a sixth year of rising U.S. auto sales, dealers at the NADA convention said they were keenly aware of this industry's cycles.... Read More »
Q&A

Subaru: Invest in stores, take care of customers

12:01 am U.S. ET | Feb. 2, 2015
Tom Doll, president of Subaru of America, spoke with Staff Reporter Diana T. Kurylko during the NADA convention.... Read More »

 
  
NADA video
MAKE MEETINGS

Toyota: 3 brands' 2015 U.S. sales to top 2.4 million

12:01 am U.S. ET | Feb. 2, 2015
Toyota Motor Sales expects to top 2.4 million in U.S.... Read More »

MAKE MEETINGS

FCA US: Retail sales to rise 10%

12:01 am U.S. ET | Feb. 2, 2015
FCA US is targeting 10 percent growth in its U.S. retail sales for 2015 as new vehicles arrive in segments in which the automaker has no offerings.... Read More »

MAKE MEETINGS

Audi bullish about another record year

12:01 am U.S. ET | Feb. 2, 2015
Despite few major vehicle launches coming up, Audi of America CEO Scott Keogh says the brand will post record U.S.... Read More »

MAKE MEETINGS

Nissan wants to grow brand, customer satisfaction

12:01 am U.S. ET | Feb. 2, 2015
Nissan will push its dealers toward better customer satisfaction results this year, continuing their gains from 2013 and 2014.... Read More »

MAKE MEETINGS

'Off script,' Caddy boss clears the air

12:01 am U.S. ET | Feb. 2, 2015
Last month, Cadillac President Johan de Nysschen said he has never had a bad make meeting at an NADA convention.... Read More »

MAKE MEETINGS

Kia restructures as No. 2 sales exec departs

12:01 am U.S. ET | Feb. 2, 2015
Kia has restructured its U.S.... Read More »

MAKE MEETINGS

Honda: New trucks will boost sales

12:01 am U.S. ET | Feb. 2, 2015
Honda Division expects to beat last year's 1 percent U.S. sales increase as it breathes new life into its truck lineup in 2015.... Read More »

MAKE MEETINGS

Volvo dealers will get product details in March

12:01 am U.S. ET | Feb. 2, 2015
Volvo will detail the seven new products it will launch through 2017 at a March dealer meeting in Vail, Colo.... Read More »

MAKE MEETINGS

Mazda's message: Service is profit key

12:01 am U.S. ET | Feb. 2, 2015
Mazda executives conveyed a simple message to the Japanese brand's dealers last week at the NADA convention: We need to work on fundamentals.... Read More »

MAKE MEETINGS

Mini optimistic for a sales rebound in 2015

12:01 am U.S. ET | Feb. 2, 2015
Executives of Mini of the Americas told its U.S.... Read More »

MAKE MEETINGS

M-B pushes dealers to lift customer experience

12:01 am U.S. ET | Feb. 2, 2015
Mercedes-Benz USA CEO Steve Cannon says the brand plans to prod dealers to improve sales processes even though Mercedes scored the top luxury-brand...... Read More »

MAKE MEETINGS

U.S. Porsche execs eager to get more Macans to dealers

12:01 am U.S. ET | Feb. 2, 2015
Porsche is working to get more Macan midsize crossovers to U.S. dealers in 2015.... Read More »

MAKE MEETINGS

BMW will keep improving buyer satisfaction

12:01 am U.S. ET | Feb. 2, 2015
BMW's top North American executive is asking the brand's dealers to continue improving their customers' dealership experience in 2015.... Read More »

MAKE MEETINGS

Subaru execs want to increase U.S. throughput, not dealer total

12:01 am U.S. ET | Feb. 2, 2015
Subaru of America won't add dealers because it wants throughput per dealer to grow to 1,000 units annually.... Read More »

MAKE MEETINGS

Acura: Redesigns and leasing to lift volume

12:01 am U.S. ET | Feb. 2, 2015
Acura dealers should prepare for an uptick in U.S. sales and service orders this year, executives told dealers at the NADA convention.... Read More »

MAKE MEETINGS

Infiniti puts focus on marketing, profitability

12:01 am U.S. ET | Feb. 2, 2015
As Infiniti dealers hunker down for a year without new products, the factory is vowing to throw more support into helping them cope.... Read More »

MAKE MEETINGS

VW execs confirm U.S. sales goal but soften on deadline

12:01 am U.S. ET | Feb. 2, 2015
After two years of declining U.S.... Read More »

MAKE MEETINGS

Mitsubishi promises U.S. marketing support

12:01 am U.S. ET | Feb. 2, 2015
Mitsubishi pledges full marketing support for the stream of new models scheduled to begin coming to showrooms this summer.... Read More »

MAKE MEETINGS

Ford goes after share, profits with an F series

12:01 am U.S. ET | Feb. 2, 2015
Ford division's market share slipped a full point in 2014, but its dealers generated record earnings for a third consecutive year, executives said.... Read More »

MAKE MEETINGS

Hyundai has 'concrete' growth plan

12:01 am U.S. ET | Feb. 2, 2015
Hyundai Motor America CEO Dave Zuchowski gave dealers at the make meeting last week more details of his plan to get Hyundai back on the growth track...... Read More »

MAKE MEETINGS

Chevy looks to end market share slide

12:01 am U.S. ET | Feb. 2, 2015
Chevrolet executives believe that the Trax small crossover and other lineup additions, along with a friendly environment for its revitalized truck...... Read More »

MAKE MEETINGS

Lincoln is looking for elusive sales repeat

12:01 am U.S. ET | Feb. 2, 2015
Lincoln executives told dealers that the brand is in position to achieve something it hasn't done since the 1990s: Increase sales for two consecutive...... Read More »

MAKE MEETINGS

Buick-GMC planting seeds for market-share growth

12:01 am U.S. ET | Feb. 2, 2015
A boost in production of the hot-selling Encore crossover should help Buick achieve a second straight year of market share gains, dealers were told...... Read More »

NADA CONVENTION

A San Francisco treat

12:01 am U.S. ET | Feb. 2, 2015
NADA convention attendees spent their days in San Francisco in make meetings, seminars and scouring vendors' stands in the Moscone Center.... Read More »

Soros is ready to move on auto dealerships

3:40 pm U.S. ET | Jan. 26, 2015
Wall Street powerhouse Soros Fund Management is ready to move on a deal to acquire auto dealerships, a representative of the fund said at a private...... Read More »

Porsche works to deliver more Macans to U.S. dealerships

12:01 am U.S. ET | Jan. 26, 2015
Porsche is working to increase supplies of the new Macan midsize crossover to US dealers in 2015.... Read More »

Mitsubishi Galant

Mitsubishi, Renault-Nissan midsize sedan project stalls

12:01 am U.S. ET | Jan. 25, 2015
A plan for the Renault-Nissan Alliance to supply Mitsubishi dealers with a midsize sedan has stalled, according to a senior U.S. Mitsubishi executive.... Read More »

GM eager to squeeze more out of BDCs

11:00 am U.S. ET | Jan. 25, 2015
GM is using the Year of the Recall to reinforce the importance of operating a business development center, on both the sales and service sides of the...... Read More »

Hyundai plans incentives, run-out packages for Elantra

12:01 am U.S. ET | Jan. 25, 2015
Hyundai is less than a year away from redesigning the Elantra compact car, its most popular US model.... Read More »

Toyota sees sales boost from trucks, Tacoma

12:01 am U.S. ET | Jan. 25, 2015
Toyota Motor Sales plans to top 2.4 million in US sales this year across its Toyota, Lexus and Scion divisions, up from 2.37 million units last year.... Read More »

George Soros' Wall Street fund shops for dealership groups

10:30 pm U.S. ET | Jan. 24, 2015
Wall Street fund Soros Fund Management wants to partner in, invest in or outright buy a large auto dealership group, according to four sources...... Read More »

At Kia, the No. 2 sales exec for U.S. is out

3:45 pm U.S. ET | Jan. 24, 2015
A year after the last major shakeup at Kia Motors America, the Korean automaker's No. 2 U.S. sales executive parted ways with the company last week.... Read More »

Volvo dealers embrace U.S. management shift

5:00 pm U.S. ET | Jan. 24, 2015
Dealers applaud the recent management change at Volvo Cars of North America and said having a senior executive from the home office in Sweden at the...... Read More »

Buick, GMC, riding truck wave, aim for more share gain

8:00 pm U.S. ET | Jan. 24, 2015
Buick and GMC are out to gain U.S. market share again this year by riding momentum in truck and crossover sales.... Read More »

VW dealers welcome profit-focused message

2:00 pm U.S. ET | Jan. 24, 2015
Volkswagen of America executives told dealers to expect a small uptick in U.S.... Read More »

Honda bets on redesigned trucks to boost U.S. sales

3:30 pm U.S. ET | Jan. 24, 2015
Honda expects to beat last year's 1 percent U.S. sales increase as it breathes new life into its truck lineup in 2015.... Read More »

BMW modernizes operations as sales rise

4:00 pm U.S. ET | Jan. 24, 2015
BMW is investing behind the scenes in North America to support its rising U.S. sales volume.... Read More »

Cadillac chief strives to reassure anxious dealers

3:15 pm U.S. ET | Jan. 24, 2015
Cadillac President Johan de Nysschen sought to reassure dealers at the brand's make meeting that he isn't out to eliminate stores, though he offered...... Read More »

Lincoln, counting on Black Label for conquests, to expand program to more states

4:00 pm U.S. ET | Jan. 24, 2015
Lincoln’s new Black Label program, which offers customized themes and an elite level of customer service, is helping the brand make conquest...... Read More »

Ford dealers want U.S. market share back

2:15 pm U.S. ET | Jan. 24, 2015
Ford's new sales chiefs aim to recapture the 1 point of U.S. market share that the brand gave up in the past year.... Read More »

Hot Subaru sets its sights on the Sunbelt

12:01 am U.S. ET | Jan. 24, 2015
Subaru, gunning for a seventh straight year of record U.S.... Read More »

Mercedes to send U.S. dealers greater share of global output

4:00 pm U.S. ET | Jan. 24, 2015
Mercedes-Benz dealers will receive a greater share of the brand’s global production this year after experiencing tight supplies in 2014, U.S.... Read More »

GM and Ally compete to grow F&I

12:34 pm U.S. ET | Jan. 24, 2015
GM is on a hiring binge to build a direct sales force for its branded F&I products as the company seeks a foothold in the competitive space.... Read More »

Chevy banks on new models to end stretch of U.S. share loss

2:15 pm U.S. ET | Jan. 24, 2015
Chevrolet this year expects to snap its string of three straight years of US market share declines by capitalizing on its revitalized truck lineup,...... Read More »

Mini dealers to keep popular customer satisfaction program; sales expected to return to '13 levels

2:30 pm U.S. ET | Jan. 24, 2015
Mini told its US dealers Saturday that the brand will continue its popular “Motorer Obsession” program that reimburses dealers when they...... Read More »

Subaru dealers seek more cars even as growth slows

1:30 pm U.S. ET | Jan. 24, 2015
Subaru dealers told the factory they want more cars as the brand heads into what's promised to be another record year.... Read More »

Quick question

7:00 pm U.S. ET | Jan. 24, 2015
What have you seen at the show that interests you?... Read More »

Getting creative to get noticed at NADA

5:53 pm U.S. ET | Jan. 24, 2015
Big vendors can afford the big bucks.... Read More »

Reputation.com managing online reputation for Ford dealers

6:52 pm U.S. ET | Jan. 24, 2015
Ford dealers have a new vendor for managing their reputation management and an opportunity, perhaps as early as this summer, to get discounted prices...... Read More »

Q&A

Subaru urges dealers to invest in stores

5:37 pm U.S. ET | Jan. 24, 2015
With record U.S. sales for seven years in a row, Subaru has become an enviable brand.... Read More »

Honda expects new HR-V compact crossover to help spur sales

6:37 pm U.S. ET | Jan. 24, 2015
Honda expects to beat last year's 1 percent U.S. sales increase as it breathes new life into its truck lineup in 2015.... Read More »

Michelle Primm of Cascade Auto Group named Woman of the Year

5:52 pm U.S. ET | Jan. 24, 2015
Michelle Primm, managing partner of Cascade Auto Group in Cuyahoga Falls, Ohio, received the Barbara Cox Anthony Automotive Woman of the Year award...... Read More »

NADA offers a dealers' guide to federal advertising rules

5:53 pm U.S. ET | Jan. 24, 2015
NADA announced a new Dealer Guide to Federal Advertising Requirements aimed at helping dealerships avoid trouble with the Federal Trade Commission,...... Read More »

Quick question

5:53 pm U.S. ET | Jan. 24, 2015
Is the steady drumbeat of recalls spooking your customers?... Read More »

ADAM KRAUSHAAR, HYUNDAI NATIONAL DEALER COUNCIL

New product, new marketing are key for Hyundai

2:00 pm U.S. ET | Jan. 24, 2015
From 2008 to 2011, fresh-looking Hyundai sedans arrived in U.S. showrooms, and Hyundai dealers were able to seize on the competition's struggles.... Read More »

MIKE SULLIVAN, PORSCHE DEALER BOARD OF REGENTS

Riding Macan's strength, a 50,000 year is within sight

2:00 pm U.S. ET | Jan. 24, 2015
After five straight years of sales increases, dealers are looking for Porsche's U.S. leadership to remain careful about new goals.... Read More »

BRAD SOWERS, CHEVROLET NATIONAL DEALER COUNCIL

High confidence in product after the Year of the Recall

2:00 pm U.S. ET | Jan. 24, 2015
Chevrolet dealers were put to the test in 2014, with about 70 recall campaigns that sent millions of vehicles through their service lanes.... Read More »

DON HOBDEN, KIA NATIONAL DEALER COUNCIL

Kia dealers prepare for an off-lease blitz in 2015

2:00 pm U.S. ET | Jan. 24, 2015
Several years after Kia Motors America hit the gas on leasing to accelerate its growth, Kia dealers are readying their certified pre-owned programs...... Read More »

JOHN IACONO, LEXUS NATIONAL DEALER ADVISORY COUNCIL

New products, strong margins delight Lexus dealers

2:00 pm U.S. ET | Jan. 24, 2015
Lexus expanded its lineup to 11 nameplates from nine last year with the new NX crossover, for which Lexus is targeting 40,000 sales in 2015, and the...... Read More »

Quick question

12:01 am U.S. ET | Jan. 24, 2015
With gasoline prices down, are your customers ignoring miles per gallon ratings and hybrids in their purchase considerations?... Read More »

BOB ALVINE, SUBARU NATIONAL DEALER ADVISORY BOARD

Subaru dealers focus on serving all those customers

2:00 pm U.S. ET | Jan. 24, 2015
It's a good time to be a Subaru dealer, says Bob Alvine, chairman of the Subaru National Dealer Advisory Board.... Read More »

RYAN GREMORE, MITSUBISHI NATIONAL ADVISORY BOARD

Dealers: 'Product, product, product, we want product'

2:00 pm U.S. ET | Jan. 24, 2015
If anyone understands that it's darkest before the dawn, it's Mitsubishi dealers.... Read More »

DAN MARKS, LINCOLN NATIONAL DEALER COUNCIL

McConaughey spots, MKC fuel Lincoln optimism

2:00 pm U.S. ET | Jan. 24, 2015
2014 not only halted Lincoln's three-year streak of declining sales, it produced the brand's biggest year-over-year gain since 1997.... Read More »

Q&A WITH GREG MILLER | CEO, LARRY H. MILLER GROUP OF COS.

Miller learned from his dad and learned how to delegate

2:00 pm U.S. ET | Jan. 24, 2015
Greg Miller, 48, learned a lot about the car business from his father, Larry H. Miller. But he is a very different leader from his dad.... Read More »

How to contain aluminum dust?

2:00 pm U.S. ET | Jan. 24, 2015
Curtains or walls? It's a big decision that Ford dealers with body shops face as they gear up to repair the 2015 aluminum-body F-150 pickup, arriving...... Read More »

AutoNation aims to beef up service

2:00 pm U.S. ET | Jan. 24, 2015
AutoNation Inc.... Read More »

GM tablet tool aims to lift service revenue

2:00 pm U.S. ET | Jan. 24, 2015
About 1,200 General Motors dealerships have begun using a tablet tool, part of a software program called Service Workbench, that lets service...... Read More »

BEST PRACTICES

Cardinale group makeover flexes digital muscle

2:00 pm U.S. ET | Jan. 24, 2015
In 2008, the recession was raging, and dealer Joe Cardinale decided to make some changes.... Read More »

Service lanes can become source of used-car inventory

2:00 pm U.S. ET | Jan. 24, 2015
Brian Benstock has found that his own service department is the best place to shop for used vehicles.... Read More »

F&I departments need a farm team

2:00 pm U.S. ET | Jan. 24, 2015
The term “succession planning” is usually applied to dealer principals, but it can apply to F&I managers, too.... Read More »

Finance managers found on showroom floor

2:00 pm U.S. ET | Jan. 24, 2015
After working as a sales representative for almost two years at Atlantic Hyundai in West Islip, N.Y.... Read More »

Outsmart the fake pay stub

2:00 pm U.S. ET | Jan. 24, 2015
Missing pay stubs are pitfalls for finance and insurance managers.... Read More »

BEST PRACTICES

A terrible wreck, but not a total loss

2:00 pm U.S. ET | Jan. 24, 2015
Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since.... Read More »

BEST PRACTICES

Creative pairing: 2 dealers innovate as partners

2:00 pm U.S. ET | Jan. 24, 2015
After toiling to revitalize separate single-point dealerships in the Detroit area, two childhood friends merged and expanded operations to compete...... Read More »

BEST PRACTICES

Urban-living trend a chance to branch out and up

2:00 pm U.S. ET | Jan. 24, 2015
Few dealers would get far offering a $2,500-a-month lease. Not on a car, anyway.... Read More »

Loan application blasts could be a blow to dealers

2:00 pm U.S. ET | Jan. 24, 2015
Technology makes it easy for finance and insurance managers to blast credit applications across a wide spectrum of lenders, called shotgunning,...... Read More »

BEST PRACTICES

Second-chance store lets staff shine

2:00 pm U.S. ET | Jan. 24, 2015
At AutoNation's Houston Mitsubishi store, General Manager Irfan Siddiqui has found top performers by hiring people who have struggled in their roles...... Read More »

At Miami store, no more 'beat up' customers

2:00 pm U.S. ET | Jan. 24, 2015
F&I managers at Dadeland Dodge-Chrysler-Jeep in Miami are responsible for the gross profits from both vehicle sales and F&I and handle vehicle...... Read More »

Shops use standard inspections to help boost repair orders

2:00 pm U.S. ET | Jan. 24, 2015
Over the past four years at Dublin Toyota in Dublin, Calif., the service department has increased its average customer-pay repair order by $105.... Read More »

SERVICE MASTERS

Dealerships boost fixed-ops spending to fend off rivals, retain customers

2:00 pm U.S. ET | Jan. 24, 2015
Many dealerships are investing heavily in fixed operations.... Read More »

Q&A WITH DAN FIELDS | PRESIDENT, FIELDS AUTO GROUP

Dealership group invests for 'nice, exciting, fun' stores

2:00 pm U.S. ET | Jan. 24, 2015
Merit Earl Fields was sales manager at Cadillac before becoming a Cadillac dealer on Chicago's North Shore in 1971.... Read More »

FOILING FRAUD

Phony deals cost dealers reputation, vehicles and lenders

2:00 pm U.S. ET | Jan. 24, 2015
For employees in a dealership's finance and insurance office, spotting a potentially fraudulent deal is top priority.... Read More »

Nissan targets improvements in dealer experience

4:15 pm U.S. ET | Jan. 23, 2015
Nissan will roll out a nationwide program this spring intended to boost its middle-of-the-road customer satisfaction scores on dealership experience.... Read More »

Bush strikes a presidential tone

7:16 pm U.S. ET | Jan. 23, 2015
Before a friendly audience of a few thousand attendees packing a ballroom at the NADA convention Friday, Jeb Bush said the United States is "starved...... Read More »

GM: Get succession plans set

7:19 pm U.S. ET | Jan. 23, 2015
General Motors has directed its field organizations to ask every GM dealer this year if he or she has a succession plan.... Read More »

Acura to take NSX orders in summer

6:15 pm U.S. ET | Jan. 23, 2015
Acura will begin taking orders for its much-anticipated NSX sports car this summer, but it has not yet decided which dealers will carry it,...... Read More »

Infiniti reasserts its USA imperative

6:45 pm U.S. ET | Jan. 23, 2015
Infiniti is reassuring its dealers that the United States remains at the center of its business plan despite an ongoing push to globalize the brand.... Read More »