2010 NADA Convention

Dealers radiate resolve, not complacency, at NADA

11:34 am U.S. ET | Jan. 31, 2014
If strong vehicle sales in the United States have caused dealers to become complacent, it failed to show at the NADA convention. Dealers flocked to New Orleans for ideas.... Read More »


Why one Chevy dealer doesn't fear the Reaper

9:33 am U.S. ET | Jan. 28, 2014
Digital marketing tools, slick service apps and fresh F&I strategies were on the radar of many dealers who attended the NADA convention here this weekend. But for Chevrolet dealer Heinke Trapp, it was a date with The Reaper.... Read More »

Clinton greeted warmly by dealers, hails GM's Barra

1:32 pm U.S. ET | Jan. 27, 2014
Hillary Clinton, whose choice as NADA keynote speaker caused such controversy, was warmly received by dealers this morning as she gave an hour-long speech to a near-packed house at the Morial Convention Center.... Read More »

Toyota eyes off-lease returns for growth

3:29 pm U.S. ET | Jan. 27, 2014
Toyota Division asked dealers to make a renewed push for customer retention as more lease returns come back this year.... Read More »

Toyota sees strong but slowing growth in 2014

3:07 pm U.S. ET | Jan. 27, 2014
Toyota Motor Sales USA has projected a slowing rate of growth in auto sales in 2014, and is taking a slightly less optimistic posture than most analysts regarding this year's sales tally.... Read More »

Mitsubishi opens up on future product

2:40 pm U.S. ET | Jan. 27, 2014
Mitsubishi laid out plans to reinvigorate its hobbled product line with exterior enhancements, additional powertrain options and a possible new mid-sized sedan.... Read More »


Tesla is the latest chapter in factory vs. dealer franchise fights

10:40 am U.S. ET | Jan. 27, 2014
When it comes to Tesla CEO Elon Musk and the franchise system, Connecticut dealer Jeff Aiosa says he's seen this movie before. Manufacturers will keep challenging dealer protection laws, and dealers will keep pushing back.... Read More »

VW's Horn hits reset button with U.S. dealers

7:26 pm U.S. ET | Jan. 26, 2014
Michael Horn, the new CEO of Volkswagen Group of America, has a message for VW dealers: We're listening. Horn on Sunday unveiled a broad overhaul of the VW brand's sales and marketing strategy in the United States -- and drew frequent applause from an audience that had arrived somewhat uneasy.... Read More »

GM execs tell dealers Chevy can gain U.S. share in pickups

7:15 pm U.S. ET | Jan. 26, 2014
General Motors executives say Chevrolet can take market share from Ford in the pickup market despite the planned introduction late this year of a redesigned F-150.... Read More »

Lincoln's new product flow pleases dealers

6:14 pm U.S. ET | Jan. 26, 2014
Lincoln dealers, following a dismal 1 percent decline in sales in the United States last year, will have the benefit in 2014 of a full year of production of the MKZ mid-sized sedan.... Read More »

Ford asks dealers for help with launches

5:32 pm U.S. ET | Jan. 26, 2014
With 16 product launches coming in 2014, Joe Hinrichs, Ford's president of the Americas, asked dealers at the make meeting Sunday to partner in the launch process.... Read More »

Honda targets record year, expects 6% gain in U.S. sales

6:49 pm U.S. ET | Jan. 26, 2014
Honda Division is gunning for its best year ever in 2014. At the make meeting on Sunday, Honda told dealers it targets sales in the United States of about 1.44 million vehicles in 2014, up about 6 percent from 2013.... Read More »

Cadillac aims for double-digit growth

4:58 pm U.S. ET | Jan. 26, 2014
Cadillac is planning for sales growth of at least 10 percent in the United States this year as it rolls out at least three new or redesigned vehicles, dealers were told at the make meeting.... Read More »

Buick extends lease promotion

6:57 pm U.S. ET | Jan. 26, 2014
Buick plans to continue a 24-month promotional lease program that has helped stoke its lease business over the past two years.... Read More »

BMW exec wants U.S. dealers to generate higher CSI scores

5:46 pm U.S. ET | Jan. 26, 2014
BMW's North American CEO pressed dealers to produce higher customer satisfaction scores this year and called on them to make commitments to invest in renovating showrooms.... Read More »

Mercedes plans new round of dealership employee training

3:48 pm U.S. ET | Jan. 26, 2014
Mercedes-Benz USA is launching a new round of training for dealers and their employees this year, continuing the focus on customer service, dealers and company executives said.... Read More »

Kia will boost supply to reverse sales slip

4:09 pm U.S. ET | Jan. 26, 2014
Kia dealers will see vehicle availability and marketing funds increase in 2014 as the brand seeks to reverse its first annual sales decline in the United States since 2008.... Read More »

DCH's Susan Scarola named Woman of the Year by Manheim, AutoTrader Group

12:48 pm U.S. ET | Jan. 26, 2014
Susan Scarola, vice chairman of DCH Auto Group, received the 9th annual Barbara Cox Anthony Automotive Woman of the Year Award by Manheim and AutoTrader Group on Sunday.... Read More »

Ford dealer improvement program tops expectations

11:50 am U.S. ET | Jan. 26, 2014
Last year, Ford told dealers it would offer them as much as $750,000 in matching funds to improve their dealerships. The response since then far exceeded Ford's expectations.... Read More »

Chrysler adds 26 minority-owned stores

1:01 pm U.S. ET | Jan. 26, 2014
Chrysler Group gained more than two dozen minority-owned dealerships in 2013 and is poised to challenge Toyota's lead in the percentage of its stores in the United States at least partially owned by racial minorities.... Read More »


FTC ad regulators could 'make an example' of 1 dealer in each state

12:01 pm U.S. ET | Jan. 26, 2014
Colorado car dealers take heed and watch those ads. Leaders of the Colorado Automobile Dealers Association outlined the pressing issues for dealers at CADA's breakfast on Sunday morning in New Orleans at the National Automobile Dealers Association convention.... Read More »


How a Philadelphia dealer might help end the CFPB feud

3:20 pm U.S. ET | Jan. 26, 2014
Kerry Pacifico was a nominee for Time Dealer of the Year. He didn’t win.... Read More »


Can dealers push back like it's 1989?

12:18 pm U.S. ET | Jan. 26, 2014
Twenty-five years ago the late Ron Tonkin rolled into New Orleans ready to take on the automakers. But dealers lament there may not be many more like Tonkin in the making. It’s different today.... Read More »

Nissan dealers get stair-step relief

6:31 pm U.S. ET | Jan. 25, 2014
Nissan has modified its brand-new stair-step sales incentive plan to cut dealers in some markets some slack. Nissan launched its Dealer Growth Program on Jan. 1, a detailed sales incentive plan that the factory and its retailers spent more than a year hammering out together.... Read More »

Ford offers 20% discount on necessities to fix aluminum F-150

6:11 pm U.S. ET | Jan. 25, 2014
Ford is offering dealerships with body shops a 20 percent discount on the $30,000 to $50,000 in special equipment and training needed to repair the 2015 aluminum pickup.... Read More »

Infiniti wants more distance from Nissan ads

4:36 pm U.S. ET | Jan. 25, 2014
Infiniti wants to have a new global ad agency selected and in place by July as it pushes further away from its mass-market sibling, Nissan.... Read More »

Chrysler dealers told to expect higher profits in 2014

2:16 pm U.S. ET | Jan. 25, 2014
Chrysler Group dealers Saturday heard that they should expect their profits to rise in 2014 as the automaker rolls out new product to replace highly-incentivized older models.... Read More »

Digital media choices overwhelm, but the reward is great, panelists say

11:35 am U.S. ET | Jan. 25, 2014
The challenge for automakers trying to funnel shoppers to dealerships via digital media is mind-boggling -- how to simplify communications in a technology sphere that is continually growing and changing. But the reward, according to panelists at the J.D. Power International Automotive Roundtable here, makes the effort worthwhile.... Read More »

Westcott: Keep defending reserve

5:51 pm U.S. ET | Jan. 25, 2014
NADA must continue to defend in-dealership financing or the car-buying public will suffer, outgoing NADA Chairman David Westcott told dealers today.... Read More »

Acura aims for 175,000 in U.S. sales, led by new TLX

5:20 pm U.S. ET | Jan. 25, 2014
Acura is gunning for sales of 175,000 units in the United States in 2014, propelled by sales of the new TLX sedan, dealers were told at the make meeting today.... Read More »

Used car prices will fall in 2014, NADA economists say

12:29 pm U.S. ET | Jan. 25, 2014
Used cars should get cheaper in 2014 after five years of consistently rising prices, National Automobile Dealers Association economists said today. But analysts from the NADA Used Car Guide insisted this is not a sign of a bursting bubble.... Read More »

GM brands fight back for scorecard marks

2:59 pm U.S. ET | Jan. 25, 2014
General Motors improved its performance on industry scorecards last year as it pushed to distance itself from its bankruptcy and government bailout.... Read More »

Audi says iPads will be used throughout dealership

2:46 pm U.S. ET | Jan. 25, 2014
Audi executives told dealers at today's make meeting that the Apple iPads that are rolling into showrooms will soon make their way to the parts and service departments.... Read More »

Mazda dealers expect Mexico output will help lift Mazda3 sales 20%

1:49 pm U.S. ET | Jan. 25, 2014
Mazda dealers expect extra production from the company's new plant in Mexico will help boost sales of the Mazda3 compact car about 20 percent.... Read More »

Manheim’s DealerMatch sibling grows as it sidesteps auctions

1:40 pm U.S. ET | Jan. 25, 2014
DealerMatch, the corporate sibling to Manheim that helps dealerships buy and sell used vehicles among themselves while avoiding the auctions that are the core of Manheim’s business model, has upped its base price, launched optional enhancements and more than doubled its paying members from last summer.... Read More »


Why George Chaconas is such a busy man

4:24 pm U.S. ET | Jan. 25, 2014
Sit with dealmaker George Chaconas of Performance Brokerage Services at the Starbucks outside the convention hall, and you discover a busy guy.... Read More »


Why the sales process still wastes so much time

10:57 am U.S. ET | Jan. 25, 2014
It’s frightening to consider how much time is being wasted on the typical car sale. It’s a wonder sales personnel -- or even the dealership, for that matter -- manage to make any money, says retail consultant Mark Rikess.... Read More »

Boler-Davis: GM won't rest on laurels as it launches 28 products

6:46 pm U.S. ET | Jan. 24, 2014
Alicia Boler-Davis, GM's senior vice president of global customer experience and quality, knows this is no time for General Motors to rest on its laurels.... Read More »

BMW boss wants more U.S. inventory

5:37 pm U.S. ET | Jan. 24, 2014
Ludwig Willisch, CEO of BMW of North America, would like to add a big crossover to his lineup one day, but his main concern is getting enough of what BMW already builds.... Read More »

Off to school for grade-A workers

6:32 pm U.S. ET | Jan. 24, 2014
One of the biggest challenges facing Victory Automotive Group is the same one facing all auto dealers: attracting and retaining quality employees.... Read More »

TrueCar to unveil Sales Analyzer at convention debut

6:10 pm U.S. ET | Jan. 24, 2014
Online car-shopping service TrueCar, continuing its effort to be dealer friendly, will have a booth on the convention floor for the first time.... Read More »

Why conquest sales will be tough this year

5:57 pm U.S. ET | Jan. 24, 2014
Conquesting customers will be a little tougher this year even though industry sales will rise, a senior industry analyst for JD Power and Associates predicted.... Read More »

56 dealers nominated for Time magazine award

2:00 pm U.S. ET | Jan. 24, 2014
Fifty-six auto dealers have been nominated by automotive trade associations for the Time Dealer of the Year award. The nominees were announced by Time magazine and Ally Financial, this year's sponsor.... Read More »


What happens in 2016 if interest rates rise?

12:01 am U.S. ET | Jan. 24, 2014
2014 will be a good year for the industry. But what about 2016? Some scenarios to consider as interest rates rise.... Read More »


Ron Tonkin and memories of the 1989 NADA convention

9:40 am U.S. ET | Jan. 23, 2014
News of dealer Ron Tonkin's recent passing took me back to an NADA convention in New Orleans exactly 25 years ago.... Read More »


Study: 3,800 stores could disappear in U.S. by 2020

12:01 am U.S. ET | Jan. 20, 2014
Dealers considering whether to plan their succession now should know this: Manufacturers are looking to consolidate the dealer body.... Read More »


NADA predicts 3 years above 16 million

12:01 am U.S. ET | Jan. 20, 2014
The economic signs indicate a strong sales year for the auto industry in 2014. And look for the recovery to continue for three years, says Steven Szakaly, the National Automobile Dealers Association's chief economist.... Read More »


Worry about rising health care costs makes retailers cautiously optimistic this year

12:01 am U.S. ET | Jan. 20, 2014
As dealers head to New Orleans for the National Automobile Dealers Association convention, they're looking forward to this year. But they're concerned about rising personnel expenses, linked in large part to health care costs. That's the message from an unscientific online survey Automotive News conducted Jan. 8-10.... Read More »


NADA is more important than ever

12:01 am U.S. ET | Jan. 20, 2014
This week's National Automobile Dealers Association convention is an important opportunity to encourage manufacturers and dealers to continue the business practices that have allowed the industry to flourish.... Read More »


Make meeting forecast: Mostly sunny

12:01 am U.S. ET | Jan. 20, 2014
After yet another solid sales year, most make meetings at this year's National Automobile Dealers Association convention are expected to be the equivalent of a sunny day in Honolulu. But whenever two fronts collide -- in this case, dealers and the factories -- there's the potential for storm clouds to gather.... Read More »

Forrest McConnell

McConnell steps up at NADA; regulation tops agenda

12:01 am U.S. ET | Jan. 20, 2014
Forrest McConnell, the 2014 chairman of the National Automobile Dealers Association, takes over at a time when NADA is pushing back hard against the Consumer Financial Protection Bureau, which sees a risk of discrimination in dealership-arranged auto lending. NADA is also defending the franchise model from insurgents such as Tesla Motors Inc.... Read More »


Keeping it in the 'family'

12:01 am U.S. ET | Jan. 20, 2014
Eich Motor Co., which sells Volkswagen and Mazda vehicles, is one of just a handful of ESOP dealerships in the country. The store sells about 2,000 new and used vehicles combined a year.... Read More »


3 generations, 1 plan

12:01 am U.S. ET | Jan. 20, 2014
Tex Earnhardt was a 21-year-old cowboy with a love for rodeos and roping steers when he began selling Fords out of his gas station in Chandler, Ariz. Today, 62 years later, he is patriarch of a clan of three children, 11 grandchildren and 11 great-grandchildren, and two more on the way.... Read More »


Manheim teaches dealers' kids about the auction biz

12:01 am U.S. ET | Jan. 20, 2014
Manheim's largest auction site has created a yearlong training program to teach dealers' children how to buy and sell vehicles at auctions profitably.... Read More »


Needed: Training, experience and the right stuff

12:01 am U.S. ET | Jan. 20, 2014
Dealer Dick Garber would be proud if his son, RJ, runs his company someday. But RJ, 19, first must prove himself. "I have seen sons ruin great businesses that their fathers built. I would never let that happen," says Dick Garber, 58.... Read More »

David Westcott

Protecting dealer reserve became Westcott's priority

12:01 am U.S. ET | Jan. 20, 2014
When David Westcott became chairman of the National Automobile Dealers Association a year ago, two-tier pricing and dealership facility guidelines topped his agenda. Then the Consumer Financial Protection Bureau set its sights on the dealer reserve, the interest rate markup on vehicle loans that dealerships arrange for customers.... Read More »


All signs point to a packed convention in New Orleans

12:01 am U.S. ET | Jan. 20, 2014
Some of the strongest dealership profits in years and the attractiveness of New Orleans as a destination have more dealers planning to attend the 2014 National Automobile Dealers Association convention than did a year ago.... Read More »


Ford must balance marketing for brand icons, Super Segment

12:01 am U.S. ET | Jan. 20, 2014
Buoyed by booming sales of pickups, Fusions and Escapes, Ford dealers racked up record profits in 2013, according to Beau Smith, Ford National Dealer Council chairman. By selling nearly 1.... Read More »


Party time

12:01 am U.S. ET | Jan. 20, 2014
A brunch, a high tea and lots of evening receptions highlight the social scene at the NADA convention in New Orleans. Here's a sample. Events are by invitation only unless noted.... Read More »

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Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

Canadian dealer buries a Jeep, hires an ambassador and puts on the Ritz

At Bay King Chrysler, Dodge, Jeep, Ram in Hamilton, Ontario, 5th-generation dealer Jamie Richter, acting on his dad's advice, has taken luxury-hotel touches and applied them to his newly built showroom. Mon., December 15
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