Current Issue  |  VideoMENU menu

Fixed Operations

GM eases rules on techs' work reports

General Motors has retreated from a controversial policy that required dealership service technicians to essentially punch a time clock for every repair order.  » READ
 

Perks program lifts struggling store's satisfaction scores, sales

 

Ford's Quick Lane brand buys naming rights to Detroit bowl game

 

Auto-shop class is a win-win for high school grads, dealerships that need mechanics

 

GM dealers win reprieve on audits to focus on recalls

 

Recalls have little to no impact on residual values, study says

 

NHTSA launches VIN tool to search for recalls

 

Ford counts on free brake pads to boost service visits

 

2015 F-150 repair parts will be sold to all body shops

 

Hyundai will pay dealers who get shops to buy genuine parts

 

Call center keeps the service bays packed

 

GM's recall website gives incorrect information, U.S. says

 

GM sales rise 9% on robust commercial-fleet sales, SUV demand

 

Hyundai recalls 883,000 Sonata sedans to repair transmission-shift cable

 

GM dogged by recalls, lingering dealer disputes in Canada

 

Honda pushes dealers for buyers' signatures on airbag liability

 

OnStar change targets service visits

 

AutoNation: Recalls crimp service

 

GM sales surge despite recalls as Barra proves quality sells

 

Honda asks dealers to add service

 

Courting consumers, moving 'smelly tires'

 

Auto repair conference to focus on next F-150

 

U.S. auto recalls smash single-year record with 6 months to go

 

New GM ignition parts arriving; just don't worry about what the box says

 

Subaru struggles to satisfy customers

 

How Calif. store battles service drive bottlenecks

 

Trade group chief sees growth in dealer-owned operations

 

GM, defying odds, gets retail lift from wave of recalls

 

GM recall blitz spotlights used-car sales loophole

 

Consumer groups seek CarMax probe over 'deceptive' ads

 

A brand is built 1 customer at a time

 

Oil boom fuels battle for service techs

 

With Sunday hours, there's no waiting to service cars

 

Invest in a great auto technician

 

Chrysler recalls 10,700 SUVs for cruise control defect

 

Chevy, cars, fleet help GM overcome recall crisis

 

GM sued by Ark. used-car dealer for damages from 'dangerous' car inventory

 

GM dealers: Recalls put bonus at risk

 

Do recalls also mean profits?

 

Study shows federal regulations cost dealers billions, jobs

 

Tech training tuneup

 

GM dealers grapple with stop-sale orders on busy weekend

 

Sputtering auto education leads to skills breakdown

 

Hyundai recalls more than 140,000 Tucsons to secure air bag assembly

 

Nissan to replace timing chains in 104,000 Juke subcompacts

 

Chevy dealer in Arizona being probed for sale of recalled car

 

Stepping up to serve

 

Ford dealers throng training on how to fix aluminum F-150

 

Shops use standard inspections to help boost repair orders

 

AutoNation's Pit Stop open to all