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U.S. dealers grapple with recall pain -- missing parts, overtime, lost sales

With multimillion-unit recalls by GM and Toyota, and numerous smaller recalls by other automakers, dealerships in the United States are grappling with missing parts, rising overtime costs for technicians, frustrated customers, and lost sales.  » READ

GM will update dealers Wednesday on recall parts status


Dealers see parts trickle in for recall repairs


Chevy dealership in Missouri sues customer over disputed repair bill


Cadillac, Buick top service satisfaction rankings for 1st time


GM dealers field calls, manage inventory while waiting for recall parts


Ford recalls nearly 435,000 vehicles for rusting frame parts, faulty seats


GM tablet tool aims to lift service revenue


AutoNation wants more service lane hospitality


Dealers unite behind Barra as damage control shifts to them


GM hires Clinton administration crisis expert for recall advice


Prices of GM used cars unhurt by recall


GM recalls 1.3 million 2004-10 Chevy, Saturn and Pontiac cars for power steering glitch


Tech courses in service bays supply talent


GM’s new recall risk: replacement ignitions


More women find careers in service lanes


GM prepares dealers for onslaught of recall work


For GM dealers: Simple fix, complex sales job


Fixed ops come first for Denver dealer


GM offers $500 discount, free loaners to owners of recalled cars


House panel to probe GM recall of faulty ignition switches


Mopar shops increase accessory sales, profits


GM uses social media to respond to customer gripes


AutoNation aims to beef up service


Watch out, quick-lube shops, here comes VW


How U.S. dealers can boost their margins, according to McKinsey study


GM expands ignition switch recall by more than 588,000 vehicles


Nissan recalls 16,838 Frontier trucks in North America to inspect, repair circuit breaker


Group 1 warns weather will dent 1st-quarter sales, profits


Recall/sale ratio gives GM cause for cheer


Toyota parts, service boosted by high-profile ad campaign


Toyota: Stop-sale order will have 'minimal' impact


Body shops say aluminum costs more to repair


Ford dealers will gear up to fix new F-150


Service lanes can become source of used-car inventory


Mopar pilots stand-alone Express Lane service shops


Targeted messages yield sales results


Ford urges dealers: Be SMART


Bosch offers Quick Service to improve throughput


Ford offers 20% discount on necessities to fix aluminum F-150


Ford signs up SMART dealers


Strickland: Musk has a point with 'recall' barb


NHTSA ends investigation of Jeep fires


GM recalls 303,000 new Chevy Silverado, GMC Sierra pickups for engine fire risk


Hyundai stores use tech to lure new buyers back


Nissan plans big push for Nismo parts


A busy time of year for dealers


GM recalls nearly 1.5 million cars in China over fuel pump bracket


Nissan recalls some Infiniti Q50 sedans with steer-by-wire software glitch


Michelin recalls 1.2 million tires in U.S.