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GM dealers take on more loaners

Dealers are seeing a huge expansion of General Motors' Courtesy Transportation Program, a bid to create better loyalty via the service lane and by getting more people to try vehicles.  » READ

Toyota parts delivery scores with dealers


Dealerships grapple with regulations allowing service dogs


GM recalls more than 300,000 SUVs, sedans for headlamps that go dark


Recalls: Dealers in the hot seat


What is a recall? Automakers confuse drivers in deadly airbag saga


Mazda to offer unlimited mileage warranty in Canada


GM ordered new ignition switches months before recall, report says


Nissan expands recalls over possibly deadly airbag failures


M-B bolsters service with concierge program


Poorly handled recalls are a 'black eye' for the industry, Jackson says


Ford body shops gear up for aluminum


A Ford Quick Lane sized for Texas


Public retailers say recall will boost business


Michigan body shop burns used oil to cut heating bill


Dealerships boost fixed-ops spending to fend off rivals, retain customers


A bad service review? No need to panic


Takata recalls more defective airbag inflators prone to rupture


GM tries to overcome 'recall fatigue'


Nissan, Takata add to wave of airbag recalls


Takata must rev up airbag replacement effort, NHTSA warns


NHTSA's botched airbag recall leaves car owners in dark


Chrysler recalls more than 900,000 vehicles for fire risk


While you wait for service, make yourself at home


Maine store's free tires bring customers back


GM to recall 117,651 vehicles for chassis-control flaw


AutoNation partners with Hennessey on performance upgrades


GM eases rules on techs' work reports


Perks program lifts struggling store's satisfaction scores, sales


Ford's Quick Lane brand buys naming rights to Detroit bowl game


Auto-shop class is a win-win for high school grads, dealerships that need mechanics


GM dealers win reprieve on audits to focus on recalls


Recalls have little to no impact on residual values, study says


NHTSA launches VIN tool to search for recalls


Ford counts on free brake pads to boost service visits


2015 F-150 repair parts will be sold to all body shops


Hyundai will pay dealers who get shops to buy genuine parts


Call center keeps the service bays packed


GM's recall website gives incorrect information, U.S. says


GM sales rise 9% on robust commercial-fleet sales, SUV demand


Hyundai recalls 883,000 Sonata sedans to repair transmission-shift cable


GM dogged by recalls, lingering dealer disputes in Canada


Honda pushes dealers for buyers' signatures on airbag liability


OnStar change targets service visits


AutoNation: Recalls crimp service


GM sales surge despite recalls as Barra proves quality sells


Honda asks dealers to add service


Courting consumers, moving 'smelly tires'


Auto repair conference to focus on next F-150


U.S. auto recalls smash single-year record with 6 months to go