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U.S. dealers grapple with recall pain -- missing parts, overtime, lost sales

With multimillion-unit recalls by GM and Toyota, and numerous smaller recalls by other automakers, dealerships in the United States are grappling with missing parts, rising overtime costs for technicians, frustrated customers, and lost sales.  » READ
 

GM will update dealers Wednesday on recall parts status

 

Dealers see parts trickle in for recall repairs

 

Chevy dealership in Missouri sues customer over disputed repair bill

 

Cadillac, Buick top service satisfaction rankings for 1st time

 

GM dealers field calls, manage inventory while waiting for recall parts

 

Ford recalls nearly 435,000 vehicles for rusting frame parts, faulty seats

 

GM tablet tool aims to lift service revenue

 

AutoNation wants more service lane hospitality

 

Dealers unite behind Barra as damage control shifts to them

 

GM hires Clinton administration crisis expert for recall advice

 

Prices of GM used cars unhurt by recall

 

GM recalls 1.3 million 2004-10 Chevy, Saturn and Pontiac cars for power steering glitch

 

Tech courses in service bays supply talent

 

GM’s new recall risk: replacement ignitions

 

More women find careers in service lanes

 

GM prepares dealers for onslaught of recall work

 

For GM dealers: Simple fix, complex sales job

 

Fixed ops come first for Denver dealer

 

GM offers $500 discount, free loaners to owners of recalled cars

 

House panel to probe GM recall of faulty ignition switches

 

Mopar shops increase accessory sales, profits

 

GM uses social media to respond to customer gripes

 

AutoNation aims to beef up service

 

Watch out, quick-lube shops, here comes VW

 

How U.S. dealers can boost their margins, according to McKinsey study

 

GM expands ignition switch recall by more than 588,000 vehicles

 

Nissan recalls 16,838 Frontier trucks in North America to inspect, repair circuit breaker

 

Group 1 warns weather will dent 1st-quarter sales, profits

 

Recall/sale ratio gives GM cause for cheer

 

Toyota parts, service boosted by high-profile ad campaign

 

Toyota: Stop-sale order will have 'minimal' impact

 

Body shops say aluminum costs more to repair

 

Ford dealers will gear up to fix new F-150

 

Service lanes can become source of used-car inventory

 

Mopar pilots stand-alone Express Lane service shops

 

Targeted messages yield sales results

 

Ford urges dealers: Be SMART

 

Bosch offers Quick Service to improve throughput

 

Ford offers 20% discount on necessities to fix aluminum F-150

 

Ford signs up SMART dealers

 

Strickland: Musk has a point with 'recall' barb

 

NHTSA ends investigation of Jeep fires

 

GM recalls 303,000 new Chevy Silverado, GMC Sierra pickups for engine fire risk

 

Hyundai stores use tech to lure new buyers back

 

Nissan plans big push for Nismo parts

 

A busy time of year for dealers

 

GM recalls nearly 1.5 million cars in China over fuel pump bracket

 

Nissan recalls some Infiniti Q50 sedans with steer-by-wire software glitch

 

Michelin recalls 1.2 million tires in U.S.