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Best Practices Videos

High on service: Inside the towering Richfield Bloomington Honda

 

A twist on giving: Patriot Subaru staffers steer charity dollars

 

NBA life shapes Ariz. dealership; BMW store solves used-car riddle

 

Florida father-son duo overhaul hiring, disrupt third-party threats

 

Mass. dealer shatters stereotypes, grows group to advance careers

 

Colo. stores use cameras, computers to build transparency

 

Using service lanes to lift car sales, smartphones to build bonds

 

Seattle VW dealer mixes metrics and fun