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Best Practices Videos

A twist on giving: Patriot Subaru staffers steer charity dollars


NBA life shapes Ariz. dealership; BMW store solves used-car riddle


Florida father-son duo overhaul hiring, disrupt third-party threats


Mass. dealer shatters stereotypes, grows group to advance careers


Colo. stores use cameras, computers to build transparency


Using service lanes to lift car sales, smartphones to build bonds


Seattle VW dealer mixes metrics and fun


Valet car-hauling effort fills service bays