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Dealer Best Practices

Warren Henry hires help to hire the help

Warren Henry Auto Group hired an outside staffing agency to handle the 55 to 65 hourly employees who work in its detail shop and as porters.  » READ

JM Lexus drops middleman to speed sales


Prepping Hyundai for its close-up


Tech courses in service bays supply talent


Love connection: 10-store group plays Cupid


Fixed ops come first for Denver dealer


Loyalty builder: Dealer calls buyers after a sale


Credit for repairs turns denials into dollars


Rural Montana dealer makes house calls


N.J. store cuts electricity costs by letting the sun in


Store mines second-chance sales


Got a car crisis? Better call Paul


Sales bonus: $1,000 and you go on vacation


3 brothers building on a family tradition


Business center is 'heartbeat of the dealership'


Colo. dealership dispenses on-site medical care


Dealer's local ties drive typhoon aid effort


Party with the Porsches at Ohio store


Ford store's location is strategic asset


Want to sell a vehicle? Attach a video


Employees come first for refugee dealer Girjel


Dealer thanks staff with customized coins


No-pressure center: Dealer lures shoppers put off by showrooms


Mormon site is marketing giant for Utah car dealers


Manage misfortune, expand when you can


Delivery specialists: Smiles and smarts


Volvo stand-alone avoids red ink, builds for future


Dealer takes a step toward online car buying


Dealer gives furloughed federal workers a break


How to bring 100 new hires up to speed


Tech advice boosts store's bottom line


Used-car dept. overhaul raises sales, profits


Fast start in tight quarters for L.A.'s Galpin VW


Mullinax thrives on a no-haggle heritage


Chrysler charity test drives build good will


Class project: Students shake up stores' marketing plans


Texas store adds used cars from service drive


Social media plan: Race a train, win acclaim


Pricing plan: Low tech, high volume


Dealership's interns tackle real-world tasks


She's a single-point survivor


Kuni Lexus offers buyers the lap of luxury


For a few grads, diplomas come with car keys


Store's sales pitch: 'We speak your language'