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Dealer Best Practices

Tomes' 10-foot rope a measure of success

At Bob Tomes' Ford and Subaru stores in McKinney, Texas, any staffer who gets within 10 feet of a customer must greet them and ask them about their experience and whether they can help. Workers are empowered to fix problems, and the customer satisfaction scores for the dealerships have gone up.  » READ
 

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Museum, diner celebrate Ford heritage and family-owned store

 

Dealer's wine shop spawns bar/service lane

 

Colo. store embraces pets, pedals

 

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Small VW store delivers top customer ratings

 

Rural dealer becomes used-car powerhouse

 

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BMW store sponsors, hosts Pinewood Derby

 

Eat at the food court, buy a car

 

Helping hand for minority dealer hopefuls

 

Youth movement fuels Utah Subaru dealerships

 

Victory Automotive plants seeds in the classroom

 

Dealer Rezi builds store with his own rules

 

Dealerships say thanks with local gift cards

 

Dealership adjusts as traffic changes course

 

Is Saab defunct? Not at this dealership

 

Second-chance store lets staff shine

 

Urban-living trend a chance to branch out and up

 

For Murphy, building up charity is the next move

 

Creative pairing: 2 dealers innovate as partners

 

Mini store wants customers singing its praises

 

Cardinale group makeover flexes digital muscle

 

Jeep history goes underground

 

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Do-it-all dealer learns to delegate as business grows

 

Maine store's free tires bring customers back