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Dealer Best Practices

A terrible wreck, but not a total loss

Most dealerships send totaled cars straight to the junkyard. White Bear Mitsubishi put one on display, and it has been reaping the rewards ever since.  » READ
 

Do-it-all dealer learns to delegate as business grows

 

Maine store's free tires bring customers back

 

L.A. retailer knows the value of a good name

 

Charity is a priority, not a look-at-me

 

Dealerships' tech team offers training for all

 

Hiking pay to get 'the pick of the crop'

 

Collection Auto's Bernie Moreno cultivates managerial talent

 

Rick Case career talks move workers up

 

Dealership group's chaplain connects with employees

 

Mich. Honda dealer cashes in on clunkers

 

Self-promotion, social media help sell cars

 

'Middle of nowhere' site limits store's costs

 

Cue from airlines helps dealership cut no-shows

 

Courting consumers, moving 'smelly tires'

 

Custom Nissans give dealership added oomph

 

High-end Hyundai buyers enjoy private lounge, dinners and more

 

Mass. store becomes a one-stop shop for fleets

 

Retail group spells out privacy for customers

 

With Sunday hours, there's no waiting to service cars

 

When a deal collapses, the sales reward remains

 

Sonic: E-sales offices speed replies to leads

 

Porsche owners unleashed at racetrack

 

Matick Chevrolet says hello to customers, hello to sales

 

Jaguar Land Rover dealer staff gets taste of luxury

 

Texas dealer sells natural gas, too

 

Warren Henry hires help to hire the help

 

JM Lexus drops middleman to speed sales

 

Prepping Hyundai for its close-up

 

Tech courses in service bays supply talent

 

Love connection: 10-store group plays Cupid

 

Fixed ops come first for Denver dealer

 

Loyalty builder: Dealer calls buyers after a sale

 

Credit for repairs turns denials into dollars

 

Rural Montana dealer makes house calls

 

N.J. store cuts electricity costs by letting the sun in

 

Store mines second-chance sales

 

Got a car crisis? Better call Paul

 

Sales bonus: $1,000 and you go on vacation

 

3 brothers building on a family tradition

 

Business center is 'heartbeat of the dealership'

 

Colo. dealership dispenses on-site medical care

 

Dealer's local ties drive typhoon aid effort