Don’t trash-talk techs

Your story about the technician strike in Chicago quoted fixed ops consultant Rob Gehring as saying: “I wouldn’t be a technician.” People like him help drive the poor technician attitude.

Veteran service aide rides to motorists' rescue

Pat Howk is a customer assistance specialist for a St. Louis dealership who has spent nearly half his life (he's 60) responding to vehicle owners' calls for roadside help. He's available 24/7 to change a tire, jump-start a battery, or unlock a car or truck with the keys inside.


VW to install 2,800 U.S. electric vehicle charging stations

VW unit Electrify America said it plans to install 2,800 electric vehicle charging stations in 17 of the largest U.S. cities by June 2019. The charging stations will be located at roughly 500 sites.

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