Don’t trash-talk techs

Your story about the technician strike in Chicago quoted fixed ops consultant Rob Gehring as saying: “I wouldn’t be a technician.” People like him help drive the poor technician attitude.

Veteran service aide rides to motorists' rescue

Pat Howk is a customer assistance specialist for a St. Louis dealership who has spent nearly half his life (he's 60) responding to vehicle owners' calls for roadside help. He's available 24/7 to change a tire, jump-start a battery, or unlock a car or truck with the keys inside.


Land of no Lincolns

Lincoln is halfway through its six-year plan to triple its annual sales by 2020, and a key part of its journey is a retail space that doesn't sell anything.

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