Don’t trash-talk techs

Your story about the technician strike in Chicago quoted fixed ops consultant Rob Gehring as saying: “I wouldn’t be a technician.” People like him help drive the poor technician attitude.

Veteran service aide rides to motorists' rescue

Pat Howk is a customer assistance specialist for a St. Louis dealership who has spent nearly half his life (he's 60) responding to vehicle owners' calls for roadside help. He's available 24/7 to change a tire, jump-start a battery, or unlock a car or truck with the keys inside.


AMG up to nearly 10% of Mercedes U.S. sales

After numerous product introductions and explosive United States sales growth in 2017, the Mercedes-AMG performance subbrand is on the cusp of representing 10 percent of Mercedes-Benz USA's luxury-vehicle business.

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